Love the Mexican Feel

Hacienda Buenaventura was like staying in old Mexico...amazing. Very very clean and cozy. The staff was kind and helpful. Loved this place because it was close to everything. Never had to take a taxi .. the city bus passes right in front and it was only 7.5 peso's per person (about .30 cents) to town centre and the Malecon. Busses are plentiful and pass every five min. They are doing some renovations, the manager said they are trying to do the things that the reviews are asking for. The pool  [... read more]and food were delish. The Beach Club was wonderful and you never had to fight for a chair with shade. We visited the spa which is like a small paradise, with paths, small tiny river and little thatched room areas ... gorgeous! But we didn't get a chance to have one - our days ended up full and got away on us, next time for sure. The prices at the spa were better than most other resorts I've been -very affordable. We also visited the famous Cathedral named after lady of Guadalupe in town central and also went on a mule ride in the mountains. Since on past vacations I've done most of the regular excursions we decided to on the mules in the mountains (through Canopy Tours). If you think this would be a boring outing ... think again! It was exciting, scary (walking on the edge of mountain cliffs) and a lot of fun .. half way you stop at a beautiful waterfall in the mountains where you can swim if you like. We enjoyed the resort and would return!

Great place to stay!

This hacienda had a very quaint and authentic atmosphere - cozy and comfortable. Many Mexicans frequent this resort over the weekends for a three-night stay - family friendly. The beach spot was easy to get to and the restaurant there very good. The food and service was very good (missed having ice cream available). The location was within walking distance to bus stops, Walmart and Soriana (grocery). I would recommend this resort.

Small hotel with a big heart

As soon as we came to the hotel, we were made aware of an important problem which the reception team promptly and efficiently solved for us. This was just an example of what was going to be the next ten days at this hotel. Exceptional service at all levels.

Everything you need!

An authentic Mexican hotel. Great location close to marina. Quick to hop on a bus to go downtown. Beach was nice and very swim able. Loved the food and thought the service was great. I would have like some more things to do in the evening. And the wifi never seemed to work. Very nice staff. Wish I was still there!

Great Staff!

Great staff - Cesar (mgr) helped us with our room. Rooms clean. Food good. Hotel/grounds maintained. Location good to OK. Beach club was good but there needed to be more variety with the food....got tired of just hamburgers & fries! Having just one pool wasn't good, needless to say we spent a lot of time at the beach! Bar by the pool open too late - too noisy, especially as most rooms are close to this area. Flying out of Abbotsford was a bonus. Flying with WestJest was disappointing. Not as go [... read more]od as a few years ago. No meals were provided! Flying down our seats did not recline but the seats in front did to within a few inches of us! No leg room, seating was too cramped. Flying back we had more leg room (by exit) but again our seats did not recline.

My new vacation home!!!

This hotel is a gem, I am already telling friends this is the place to stay. I can not say anything negative about my stay. From the excellent food, clean rooms, great animal towel arrangement left on my bed daily, and amazing and I mean amazing staff. This was a holiday I will remember for a long time.

Good for the price

Good location. Need secure door locks. Food was average at the buffet. Grounds were nice. Staff were pleasant and helpful . Biggest issue was wifi which had limited availability. Place could use cosmetic TLC and they were starting to paint while I was there

Good time

Arrived at this small hotel by taxi from airport . Hotel grounds and pool were well kept . Room was always clean and 2 water everyday , hot water for showers always .Food is acceptable but not what you would get at a 4 or 5 star. I never went hungry . The beach is a 5 minute walk (have walked farther at beachfront hotels ) . We visited the botanical gardens in the mountains(beautiful) we don't book excursions as we go right to the source and get there on our own except for Mariettas Islands as i [... read more]t is protected and have to pay a fee , all other excursions we were interested in could be done without a guide . The weather was hot as we had hoped but a little humid as is Mexico . Bartenders were fantastic as were the animation team . Beware of Vanessa in the lobby trying to sell timeshares ( this is one thing that drives me batty , having the sharks installed in the hotel lobby looking like employees) and acting like they are working for the hotel ! This is only a 3 star and we feel we got 3 star service and worth the money 2 of us paid .

Charming old Mexican style resort

Old but clean spaces, friendly staff, beautiful Mexican art and decorations, good value for the money, a feeling of community, many of the guests were older enjoying togetherness, the food was plentiful, lots of Mexican cuisine, adorable spa area hidden near the far end of the swimming pool. A place to be appreciated for what it is, good enough not to complain about the beach being 5 minutes away, the noise of the big street being constant, the pool being small...

Good old fashion service

We are a return customer Excellent value, friendly staff, fabulous pool. The rooms are a bit dated, the smorg is pretty much the same everyday, however is still great value. The only advise I would give the owner is to "not change anything". :)

Hacienda Buenaventura Hotel Spa & Beach Club

Very nice resort, nice rooms, excellent service, fantastic food, very good entertainment. Very servable and helpful stuff.Thank you for the a very good vacation we did have!!!! I will recommend to other friends to go. I'll come back!!!

Nice place , Nice people

This hotel has a nice older authentic Mexican feel to it than some we have stayed at . Our room was on the 1st floor near the dining area so we just hopped the balcony and grabbed coffee every morning which was nice. The food was good as far as buffets go. Fish, Mexican dishes , chicken and pasta , salads and soups and at least 4 deserts . They have a grill where you can order your morning omelette as you like and had other interesting things on the go during some meal times .They make a great S [... read more]panish coffee ! There is a small grill in the pool bar area for snacks in between meals ( Burgers , pizza ect..) The pool side bar was great and so were the staff .The beach has a nice little bar with snacks as well as beach service at your chair . The actual beach is a short 5 min walk from the hotel but they do have a shuttle that will take you there as well . We have always stayed at a hotel right on the beach in old town so not being directly on the beach and having to travel into town took some getting used to so keep that in mind if you want to be in old town a lot or want a direct beach view and access . It was around a $10 cab ride or 75 cent bus ride to go downtown. All in all the staff were great , The hotel was good and it was a fun trip :)

Much less than expected

Simply put, I have stayed three stars before, and this place does not compare. When you book three stars, your not expecting luxury, but you certainly are not expecting what this hotel offers. Broken tiles with large pieces missing in the bathroom. Extremely limited options for food. Nobody likes to drink their drinks out of tiny plastic cups. Some maintenance would be a good investment.

A little oasis

The grounds were very pretty and not to big. Great place for families. The staff were so kind and helpfully. They really seemed happy to help. Pool side chairs could use some updating but grounds kept very clean

Below average

First of all I would like to start buy saying it's our 3rd time in Mexico and we've always stayed at 5 star resorts. That being said this may sway our review for this resort. The resort is in major need of renovation. We changed rooms 3 times and were lucky enough to get room 222 which had a renovated bathroom. Our previous 2 rooms had an old bathroom with no fan and mold on the ceiling. We would like to thank our WestJet rep Kerry that helped us out tremendously with this matter as well as Laur [... read more]a and Adela. Unfortunately the 3 rooms smelled of enclosure due to the lack of proper ventilation. The food on the resort was very average and lacked variety. I actually got sick during the vacation, I am not sure if it was something I ate on the resort since we did spend a lot of time off the resort. The grounds are well kept and the staff are continuously working on cleaning everything. The beach is a short walk away and this wasn't an issue. The service was really great. The staff is really friendly and very helpful. A special thank you Laura, the front desk manager, and Adela our cleaning lady. The location is really good for this resort as it is very central. It's a short bus trip to Old Vallarta and also not very long to get to Nueva Vallarta. There is a Walmart close by, 10 min walk. Excursion, we only did one the Marietas and I would not recommend it. It's not at all what the description says it is and honestly they should close it down since it is quite dangerous. Hidden gem, a restaurant in Nuevo Vallarta called De la Sorona's. We went there twice and it was the best steak and tortillas we have ever had and really good price.

Will definitely return next year

When you walk in from the street it is like entering an oasis. Great food. Very clean. Quaint. Well maintained. Great bar tenders Ola Pedro ! Fantastic experience.We had a room on the first floor away from the pool. Nice and quiet. Room 124

Really nice little resort for a holiday

Second time to this resort, absolutely loved it, it is kept clean, excellent staff, food was good, pool very warm all our fellow holidayers were great as well, very friendly, warm place to holiday, we will be back

Say yes

Such a cozy atmosphere, everyone was friendly. Your sad to see friends leave but the new ones that come are always just as amazing. Food was impressive no question there and we will be going back. The bar on the water the spot! Loved that it was close to a bus route to venture off the resort

Must like loud music

Clean, comfortable facility with friendly staff. Food is plentiful and good. Beach is a 2-block walk or shuttle ride but Beach Club is inadequate. All rooms overlook pool and bar area where very loud music is a constant until late at night- no way to escape it except by leaving the hotel! Great for party lovers, not so for the rest of us.

A resort with personality!

Me and my family had a great time at this hotel. The staff was really friendly and professional always willing to help, the rooms were clean, the entertaining was great, the food was excellent and diversified, the overall organization was really good. We would go back again.