Would not return

We would have been ok with the resort as the location was perfect, enjoyed the adult pool and the staff were great as we had read in reviews. The downfall was there were many people within a few days that were violently ill for 12 hours which speaks to me of food poisoning. There was a lady there who took the names and room numbers of all the people who had become ill and not eaten anywhere off site when presented to the hotel they were most apologetic and promised they would be more careful and [... read more] look into hand sanitizer before entering the dining area. We watched for any sign they had taken it seriously and nothing was done. I approached the Air Transant representative who let me know there was nothing she could do as if she made complaints she would not be allowed on property. Then as we spoke with Americans who were also becoming sick when they reported to the hotel they were informed that the Canadians had brought a virus to the hotel.

Beautiful resort!

We found everything very relaxed, clean and comfortable. The ac worked well, the rooms were kept very clean, the staff were friendly and accommodating to all our needs. It was nice to share our stay there with a majority of Mexican tourist families with young children...got to experience a little more of the Mexican culture that way. (I was particularly impressed with their lovely positive and gentle parenting style...didn't hear the loud scolding/ordering of kids around that we NA parents often [... read more] do!:) One thing I noticed this time as well as last year...when you arrive you don't get much of an orientation...no one showing you around re: what is available and where i.e. massage, clinic, main floor washrooms etc. Maybe a map of the grounds/facilities would be nice idea. Meals were good, breakfasts the best! The taco chips/with all the toppings by the pool in the afternoon were hot, fresh and delicious! (Guacamole and sour cream are more Tex-Mex than actually Mexican we discovered...none to be had.) Being on the coast the emphasis is fish.We had the option of 2 a la carte restaurants. We tried the Guacamajazz restaurant. The salmon was amazing...the soups very good as well...the "ravioli" was inedible. (Hard, cold and undercooked, no red sauce, just sitting in an oily flavourless clear liquid...not even butter!) We did choose to vary the food by eating a few of our meals at fantastic inexpensive little restaurants/pubs we discovered in the neighbourhood, right close by. Drinks were absolutely wonderful...and kept coming:) The evening entertainment was a little hit-and-miss...most people seemed to really enjoy it. Our ocean view room overlooked the pools, and we noticed it was quite loud. Next time we will try a room overlooking the garden instead and see if it is quieter.

Las palmas by the sea

resort is clean , food is very poor, only 2 electrical outlets in room, staff is excellent. pools are good and enjoyable .I have been going to las palmas for many years, the only reason I kept going was because of the staff. We do not eat at the resort.The rooms are kept clean , again because of the staff. They have an ant problem. The showers are hot then cold, hot then cold.

Phone was stolen 😠

Guadalupe was amazing! Hardest worker at the resort. Not really family recommended for we had late teen or early twenty year olds banging at our door at 3 am. I guess they put us in the party floor. Sorta scared the kids for this was first time travelling without their dad. Kids partied on beach every night till 6am. Just wish I knew it wasn’t as family oriented as we thought. First day we had our room cleaned my 12 year old phone went missing after they cleaned rooms. Was an iPhone 8 so not c [... read more]heap. Went to go inquire and was told that they seen my son using it in the morning. Which is a lie for we left at 8:00 am for an excursion and I take the kids phones for they are not allowed on them except after dinner. Just funny how one was left (iPhone 6 ) and one was taken. Then when I inquired every few days at front desk they were annoyed that I kept asking and said it’s gone so no use keep coming and asking. They were not as friendly staff as what I woulda liked. Same food day after day with maybe adding fish every few days so that got boring fast.

Pretty good resort

The resort is perfectly located right on the beach and close to all amenities. The staff are amazing, Guatloupe, Lorenzo, Martin and so many more hard to remember all the names but they are great. Entertainment was good every night. The adult pool was nice to have separate from the kids pool. Only thing we were disappointed about was not being able to have our own music at the pool. The food was hit a miss in the buffet. Service was always good there but the food was lacking in greatness.  [... read more] No Bacon for breakfast. The gazebo for the el a carte was very good do not order the pork very dry. Salmon and chicken was divine. Rooms are clean and bed is decent but pillows are lumpy. Thank you Martha for your great service on keeping our room clean. No bar fridge no coffee makers in rooms if you are expecting this its not there. Nice ocean view from balcony picture perfect and also of the mountains. Was gorgeous views. Beach front is lovely but spent most of our time by the pool. Very good about keeping the kids out of this pool but there should be exceptions for those teens that are 17 almost 18 and with parents. Music at the kids pool sounded like fun, never went into that pool but they seemed to be having fun. Hotel is nothing fancy or big but quaint, clean, nice grounds and very nice pleasant staff. Nice they let us keep our bands on till our pick up and held our bags, check out noon, pick up 3:20. I would come back again 3-3.5 star quality.

Best price for Value

To all those reading this ..let me tell you first of all that Puerto Vallarta is a beautiful city . Il begin by Air transat staff Local at the airport were quite identifiable amidst the melee of the very trying time share gangs .My family and i wife son and 1 yo g/son were promptly wizzed off to the hotel Las Plamas. Were we well received by friendly stall well dressed as well . in a modern yet rustic reception area .. waiting time max 5 mins then we went o our room . a typical standard  [... read more]room with a nice view of the mountainside back ground. The place is mindblowingly clean the staff is first class always smiling friendly and eager to assist you.. the palapa restaurant is always accommodating and a great variety of food is always available very few repeats the staff there are compared to 5 star they are always neat clean and well spoken.. the entire grounds was spot less not even a dried leaf to be seen pool is great beach was nice not too busy a few vendors legally identifiable. the housekeeping staff was thorough and prompt as we did have the baby.. i had a an issue with the toilet it was fixed in ten minutes . the drinks were really ggod and the sunsets were amazing the city is safe to venture and a lot of local candies etc.I really love love LAs palmas and their staff .they were amazing the ambiance is traditional which was great , they also had a healthy Bar. the bartender Pablo an the security guard Pedro made my experience very memorable. the servers Federico was amazing actually all of them were.. the night entertainment was the ... the overall experience was great .. met some really nice families as well.. I will definitely visit again... thanks Las Palmas staff... cheers

Great Resort

The resort is a solid 3.5 star. The food was great (not a huge selection, but good enough). The staff are very friendly and the service in the buffet and a la carte restaurants was excellent. All restaurants are outdoors, 1 buffet, 2 a la carte and you can go to the a la carte's all week for dinner if you want to, you just have to book each night's dinner the same day between 11 and 2 pm with Rosa. The building is 40 years old, but very very clean! There are no fridges or coffee makers in  [... read more]the rooms, but that was not a deal breaker. We were in room 401, an Ocean View room. It was a corner room, with 3 sliding doors, the breeze that came through was amazing. The beach is not white sand, more brown, lots of little pebbles, and a rough undertow so we were only able to go in up to our knees. We spent the rest of the time at the adult pool. The butler service at the adult pool runs from about noon to 5pm and he was terrific (Guadalupe)! Staff are quick to kick out children (under 18) who wander into the adult pool area. We walked to the Walmart which was about 40 minutes away and took a bus back for $7.5 pesos each which is about $0.35 US. The area is really safe, I actually walked to the bank myself and felt safe. I would definitely go back!

Great resort

Everything is great , hotel staff and rooms are very comfortable , the location is excellent , resort is extremely clean . Very easy to get around resort with some mobility issues . A very positive experience .

Nice Resort

Spent two weeks and loved the staff service. Dining room staff were amazing as well as bar and beach beveridge individuals...namely, Gabriella, Alejandro, Guadaleupe, Edger, David at the lobby bar....they work so hard. Make sure you tip occasionally. We will be back for that reason alone. Front desk and everyone were outstanding overall. Wine was horrible..they need to change this. Ocean rough but thats normal in the area. Loved the quiet pool option as the kids pool was very busy.

Very great resort for the price!!

I loved this resort through and through. Beds were a little hard and the food is your typical resort food. Other than that for the price it was well worth it! If you are looking for a good resort for a family this one is perfect.

FUN RESORT!

Las Palmas by the Sea in Puerto Vallarta would be classified as a 2 or 3 star. It is very old with no apparent updates and the hallways echo a lot of noise. However, it is remarkably clean, very authentic Mexican style and the staff are amazing. The pools and hot tub are great and well kept. It is not the cleanest ocean area I have seen but you could still sit in the loungers on the beach and swim when the waves aren't too strong. Great place for meeting people and going on excursions as it [... read more] is a 15 minute bus ride or a quick and inexpensive taxi ride to downtown Puerto Vallarta and 1 to 2 hours from any other town you might like to explore. Also close to airport, marinas, malls, casinos, etc. There was plenty of food but I had mixed feelings about it. No nachos, guacamole or salsa and a lot of authentic family foods that I didn't really like. However, there is a hot dog, hamburger and fries stand open all day. I would go back again but I would see if I could afford a 4 or 5 star resort first.

Cute little Resort

We enjoyed our trip. Their was 6 of us and had a great time. A la Cartes (2) were utilized 5 nights out of 7, awesome food and staff. Nothing fancy but clean. Internet was down one full day which was a requirement for me.

Pleasant resort

rooms were not great, but clean, staff was excellent , food was poor service very good, pools were good, bar tenders were great, more wi fi area needed, rooms pool area etc. more English tv channels would be nice. had a good time,will probably be back again. close to downtown is a nice feature.

Best place to stay in PV

Our stay was fantastic, the hotel is older but clean and very well kept. ALL STAFF are friendly and good at remembering everyone's name. Francesco who works in the spa went above and beyond for our family. Between the six of us we used the spa 17 times. We will never stay anywhere else.

Absolutely great, especially the staff!

Just got back yesterday and I can't say enough good things about our 10 days at Las Palmas by the Sea. We always found something good in the buffet and a place to rest our weary bones. We were looking for 10 days of R&R and Las Palmas did NOT let us down. Many thanks to ALL of the staff for making our stay enjoyable. Too many names to mention but a special thank you to Fransisco who was manning the poolside massage area and went way out of his way for us one day. Fransisco I hope I am not missp [... read more]elling your name. David, Guadilupe, Oscar, Edgar, Elizabeth, Yolanda... as I say too many to mention individually. Perhaps next time I should take notes because each and every one of them deserves recognition for how hard they work and how well they do! We only get a winter vacation every two or three years so I can't say we are seasoned travelers BUT we HAVE been to three countries and four resorts and, given the opportunity we would not hesitate to go back to Las Palmas by the Sea.

Love this place

This is our second time here and we love it. The food is better than I've had at other resorts that are five star. The activity coordinators are so funny and sweet. I can't wait to see Pablo and Jose again next year. Nightly entertainment was great too... Especially the Michael Jackson site and circus. The pools were clean and heated and serving staff very efficient. The bar staff are all so friendly and provide excellent service. Rooms were well cleaned.

Wonderful experience

This hotel was excellent. It was clean, lively and beautiful. The food was good and choices were amazing. The pools and grounds were clean, well kept and neat. Our room and bed was very comfortable. The maids, bartenders, porters and other hotel staff were friendly and very helpful. I found the adult pool relaxing and very warm. My husband preferred the kids pool and we spend our time between the two. There was always a place to sit in the shade. I found the kids pool music and constant [... read more] screaming by the game coordinator too loud and the music not to many peoples taste. Indeed the only time people seemed to come alive was the one hour of old rock and roll. Why do young people in their 20's assume that all people want to hear their music? The prizes at Bingo were lame and we stopped playing after the first day. This is a very small criticism because overall we had an excellent time. We did not indulge in much of your entertainment as we preferred to go into town, to eat out and listen to Mariachi music. When we returned, there were many drunk people who were still being given drinks and were rather obnoxious. Perhaps the bartender could have refused to serve the drunks. (That's what they do in Canada). We appreciated the attention and help from Alehandro and Martin and the maids. Martin directed us to see a Mariachi band that was outstanding and comprised of his family members. It is worthwhile for Las Palmas to look into hiring them on a full-time basis. We will be returning again next year, though we would like a room with a window that opens, perhaps a balcony. Thanks.

Excellent Resort

Good food, excellent hospitality. The best Bar Tender is "The Famous David". Miguel from Activities is great at recommending the best tours. Antonio at the door will help you with everything you need carrying your suitcase and getting you a cab. Beautiful beaches! I recommend the destination.

This Hotel has a lot to offer

This Hotel has an adult only pool they were quick at enforcing the rule and quickly asked children to leave. There is good live entertainment every night, comfortable beds, at least mine was and great staff. The food was not the best I've had at a resort but it certainly wasn't the worst. The Hotel attracts a lot of partiers who stay up until the wee hours and cause a lot of noise which is magnified by the hall way/structure of the building. I was told the 4th floor was quiet and did not experie [... read more]nce and door slamming, door knocking, children screaming, parents yelling at their children well into the night. A Gentleman's Club is next to this Hotel, it is open all night and the loud booming base tone/noises until the wee hours of the morning were enough to drive a person out of any peace you could hope to find (once the children stopped screaming) I would not recommend this hotel and will not be returning.

Love Las Palmas !

We have gone to PV for years and usually stay at the same hotel in the romantic zone as we like to be in town and love that hotel. This year we could not get 2 weeks there so we stayed at Las Palmas and we loved it .We had a room on the second floor on the adult pool side which is a little quieter and had a nice enough ocean view for us . Great staff , a good beach , nice pool , always something to eat and drink and only about $10 Canadian to town but there are also shops and places to poke aro [... read more]und in just down the street from the hotel . All in all Las Palmas has won a little piece of my heart . Thanks for a great trip !!