Some great...some bad

Here's the great. The resort is immaculately clean, beautiful and the rooms are spacious and very nice. Staff were super friendly and hard working, although I did encounter key staff members who spoke no english (lifeguard). The food was what's to be expected from a buffet but overall it was good albeit repetitive in their offerings. Restaurants to book in were very good with great service. Size of resort was great. Not too big...not too small. The beach with the palm trees was outstand [... read more]ing. To swim at the beach there was a step down on entry and exit which made getting in and out difficult. I had to have my husband help me out every time. Not ideal for seniors. Water not clear (which I knew prior to arrival) however there is something to be said about heading to the tropics and experiencing the crystal blue waters. My first two days there we had no hot water for showers. When it finally started working the temp was warm at best. It is far from the airport which after a day of travel isn't the best.

An okay resort

This hotel was nice to stay at but it wasn’t up to expectations. The food was mediocre, it was edible but there wasn’t anything that stood out and that included the restaurants. You can only book the restaurants 3 times in your 7 days and your wait time will be very long before being served and the food will be just okay THE BEACH IS DIRTY. Some of the staff will try to tell you that there was recent flooding and that’s why it’s not swimmable but other staff will tell you that it [... read more]’s been this way for years and just hasn’t been cleaned. I have read some reviews from the past now and it seems the beach has been dirty for a long time. There is not a lot of nightlife. The bars close early at the resort and after the 9pm entertainment show there is nothing to do so if you’re young and looking to have fun this is probably not the resort for you (the crowd is mostly elderly people and family with young children) Overall, if you are okay with just relaxing by the pool and going to bed early this is a great resort to stay at. If you’re looking for nightlife and beach days a different resort is better to book.

Jellyfishes destroy my vacation

I love the resort from my first view. The staff met us in the lobby very welcomed. Check in was very fast and during our stay the receptionists help us any time with any issues quickly. Entertainments for guests were interesting, I love food and a la carte restaurants. Pool was busy because of jellyfish in the ocean. Almous nobody were swimming in the ocean. All guests who tried to swim ithere were stung by those creatures including me and it was very painful. I can have vacation only o [... read more]nce a year and love to stay in salty water all days.Not this time. I recommend this hotel, but not in the summer, season of jellyfish nesting. Rooms are spacious and clean. Again, the staff was amazing, Our maid Aleyda, all staff in the buffets, bar waitresses especially Dorka barman Edgar, get 5 stars.

Resort itself is great but beach is lacking blue waters

The hotel itself was great. A lot of variety of food everyday and the grounds kept clean. Lobby bar closes at 11pm and than you have to get drinks from disco bar which could pose issues if you have children with you. Staff at the resort were very friendly and the maid staff wonderful. The beach is not blue waters, it is quite murky and they were jellyfish flags up for the two weeks we were there. We actually went to other beaches via taxi to experience the blue blue waters we were seeking.  [... read more]If this hotel was on the Playa Bayahibe side near Dominicus beach it would be perfect. Unfortunately the beach was the ultimate deal breaker for us.

Well maintained 4.5 stars

Grounds, food and entertainment were very good. We did have to change room after the first night since the air conditioners (outside our corner unit) were loud. Ask for second floor, if possible. Hot water takes time to arrive, but overall it was good. The ocean water/beach is great, except for jellyfish bites - the lifeguard is prepared to administrate vinegar and goes way quickly.

Excellent Vacation Spot

The resort was beautiful in every way. The grounds and beach were groomed impeccably. Loungers and tables at the beach and around the pool were cleaned everyday. The food was awesome. So many choices and always presented and prepared to perfection. The staff were friendly and helpful and seemed to be genuinely happy that we were there. Every effort was made to make our vacation totally stress free.

Awesome but…

The Bahia Principe Grand La Romana resort was fantastic, we loved our stay. The beach is disappointing though and that was kind of a bummer for us. We spent the entire time at the pool as the beach kind of resembles Lake Ontario rather than the blue water white sand experience you expect in the Dominican. Everyone was saying La Romana has the best beaches but it turns out this specific resort is the only exception to that La Romana rule. There is apparently a nearby river which ruins the color o [... read more]f the water and makes it look like a lake. Everything else was great tho so if you don’t care for the beach this resort is great for a chill week away from work and city noise. Food was good, lots of choices, soups every day I tried them all I absolutely love soups, vegetables and fruits in grand variety. The resort is large enough not to feel crowded and small enough that everything is within a 5 mins walk. The entertainment team is fun and happy and they do t annoy and obligate you if you aren’t into playing their games and just want to hang out and watch others play. One bar at the beach, one bar at the pool and a bar at the lobby so plenty of alco spots. Rooms were ok, not super roomy but enough to do your minimum needs as you aren’t expected to spend much time in the room anyway. We liked being on the first floor as that gave us a nice backyard view to the resort and also another way to enter our room as the key rarely actually worked.

Disappointed

The resort in general is quite nice and well kept. The rooms are a bit dated but clean with a comfortable bed. However, the bathroom is sub standard because of the bad lighting and crowded shower space which is a bit scary because of the slippery floor in the tub (a warning sign is posted). The buffet is smaller than most and some of the offerings are questionable because they don't fit the time of day they are being served but you don't have to take them because there are many more choices.  [... read more]This is a family resort and is not geared to meeting other people. For instance, there are no bars with seating which makes it harder to interact with others that you don't know. Make sure you book your ala carte restaurants immediately. We waited until our second day and there was nothing available so we were relegated to seven days of the buffet which gets old really quickly. The biggest disappointment was that the Casino was closed and has been for three months. We chose this resort because it had an on-site casino and quite obviously feel cheated because no web sites or information disclosed this fact. The casino was important to us because Bahia Principe resorts "roll up their sidewalks" at ten pm. unless you are a disco going type. I repeat, it is suited to families.

Nice place but water dirty

Beautiful resort and very friendly people Interning team and very helpful..too Bad la romana Airport apparently closed!!!!!!!!!!!!!!!!!!! Drag of a drive from Punta Cana.¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Tres bien sauf......la plage

Tres bon service, chambre agreable, nourriture au buffet tres bien ,resto le francais et l italien tres bien,le 24 heures pour depannage tres bien, la plage rien a voir a celle de Cuba,je n ai pas aimer et il y avait de tres gros insectes comme des abeilles a l interieur du sable et l eau etait toujours brouillee, pas faite pour des amoureux de plage .Le plus desagreable c etait le transport inclus de l aeroport a l hotel, a l arrivee il nous ont oublie ils ont fait revenir l autobus pour nous p [... read more]rendre , pour le retour a l aeroport a la fin des vacances , le responsable d air Transat nous conseille d etre au lobby pur 9heures 45 minutes pour prendre l autobus ,a 9heures 30 minutes nous sommes au lobby pour prendre cet autobus qui n est jamais venu et nous avons appris par d autres voyageurs Louise et kalvin que je salut, qu il n y a jamais eu d autobus mais un petit taxi avant 9 heures 30 minutes et qui est parti sans jamais ce presenter comme notre transporteur.Heureusement le vol etait en retard et Leonardo le represantant de air transat voyant que j etait tres mecontente a reussi a nous avoir un autre taxi gratuitement.Ne pas ce laisser arnaquer et ce plaindre vigoureusement parce que le transport est inclus.Merci air Transat mon prochain depart est pour janvier 2023.

It was better before Covid

The food was of a much better quality, as well as the booze they used to serve pre covid. It was my second time at this resort and I was shocked by the difference in quality before and after the rona.

Good value resort

Very nice resort - good value for the money. Ocean was a little disappointing due to water clarity and debris but this is not something the resort can change. Staff were hard working and pleasant and the activities team were welcoming and fun. Food was good with lots of choices. Very clean - lots of hand sanitizer around if needed - did not really think about COVID all week!! Had a nice family vacation.

Nice resort

This is a typical Bahia Principe Hotel. Large cozy green area, chic lobby, qualified service, good entertainment and quality food. We liked sandy beach. Ocean water was not clear because the river flows near the hotel, but we went swimming in another place not so far. The main bonus is that we didn't have seaweed as often happens in Punta Cana.

Nice hotel with great service

This was a last minute trip. We had not been to an all inclusive in 5 years and we needed to get away from the cold. This resort is a little over 1 hour drive from Punta Cana airport. Very lush grounds, very well maintained. A lot of trees on the beach so if you cannot get a parasol on the beach, trees provide nice shade. Rooms are large and clean. We had a nice balcony with chairs and table. Air conditionning was a bit too cool (one setting only - high). Pool is huge and nice.  [... read more] Food - A large dining room or bfast, lunch and supper. I am not a fan of buffets, it was ok. Good selection for bfast and supper. We usually had our lunch at the beach Los Olas restaurant. Another buffet but smaller. I found it was always the same food. Not much variety. We tried the Italian and Pescatore restaurant (the Gourmet was full all week). For us the Italian was the best. The beach does not have white sand like in Punta Cana however it is still beautiful. Aways a small wave and no weeds. If there were weeds, they were cleaned right away as they have staff working the beach all morning. Drinks - 4 bars and service is good. We found the drinks with liquor were watered down. The service in the dining room is very good. Every time we entered the dining room we had no problems finding a table and we never waited for coffee in the morning or water and wine at supper. Consistently every day. Good service at the lobby counter also. We had an issue with our room when we arrived and it was taken care of very quickly. The other thing is be aware as Canadians, you will get a call in your room to say they have a gift for you. Its all about time share. Typical talk and then they will give you a credit for the gift shop. We did not go. This is a nice small resort. Great for couples or families who want a quiet place to rest and relax.

Wonderful Beach!

The resort had a long, very walkable private beach. Much of the beach was lined with palm trees and sun lounges. One end even featured a beach bar. As I enjoy snorkelling it was unfortunate that the resort is near a river. The silt from the river tends to make the water by resort cloudy, a sort of grey-blue colour. However, the further one walked from the river the clearer the water became. I was able to snorkel at the furthest beach. The 3 restaurants on the resort offered wonderful meal [... read more]s. There was a cappuccino bar which I enjoyed. The buffet restaurant always served an interesting and wide variety of selections. My room held a new model television and fully equipped bathroom. I appreciated the magnifying mirror. There were also free bicycles and a great number of safe biking roads around the golf course and new housing developments.

Bahia Principe La Romana

Great Staff, enjoyed the food and location! Smaller than most Bahia resorts, just the way I like it. Most of the large hotels fail to focus on your needs but NOT here, guest service was outstanding. Currently the JR suites are very dated (hot water issue) however they are in the process of upgrading them. Never the less we plan on returning in September 2020.

Perfect Vacation

We returned from a vacation in Grand Bahia La Romana and we can say only good about it even resort is older, but well-kept grounds clean rooms with daily stock. The beachfront has a lot of cabanas and is also kept clean. The A la carte restaurants very good food with a nice presentation. The buffet restaurant has a good selection and you can find food for your likings. The last thing is bars with some international drinks and good service mainly in the lobby bar with barman name Jesus that ma [... read more]de our evening memorable. M & L

Amazing time at Grand Bahia Principe La Romana

No complaints at all - from the staff, to the food, to the airport transfers - everything went smooth and really ensured a perfect vacation. Would definitely recommend this property to friends and family

Super vacation destination

The hotel grounds are clean and well kept , as well as the beach and pool areas. The rooms are well maintained ,the staff are second to none and very friendly. The food, be it the restaurants or the buffet is excellent. Definitely worth the value and well worth a return holiday visit.

Horrendous accomodations

To whomever it may concern,  We are writing a formal complaint to you regarding a recent stay at the Grand Bahia Principe La Romana resort.  We began with a very delayed flight from Toronto Pearson Airport to Santo Domingo. After another lengthy delay waiting on the shuttle bus, we finally made it to the resort. Check in was smooth and we got to our room quite quickly without any trouble. Being greeted by a non-functioning and infested room though, was unacceptable, given the pricey $160 [... read more]0 we each paid for the trip.  Upon stepping into the room and looking around, things were clean and in order, but we did notice the drinks in the fridge were warm, and the room did not feel as though the air conditioning was on the highest level which we ensured it was. Hoping the air would continue to cool, we attempted to use our safe to lock our personal items prior to leaving the room.  There were no instructions on or in the safe, and the knob on the door of it was almost broken. We left it for the night, deciding to ask someone to help us in the morning with it. An Air Transat rep gave instructions the next day for the use of it, which worked but the safe was still difficult to use due to the door knob being broken.  Over the week we noticed there to be a lot of mosquitoes in the suite, likely due to the humidity from the faulty air conditioner. We did not think it was abnormal until we talked to our friends a few days in to our stay. They were on the other side of the resort, and they claimed to have no bites and no mosquitoes in their functioning rooms.  We called the concierge desk on day 3 regarding the warm drinks in the fridge. We reached an employee who told us they would send someone to check out the fridge right away. No one showed up to our suite. We called later that night and the next day about it, no answer. No one showed to fix it during the week.  Day 4 we were in bed at a reasonable time, just after 11pm. Our neighboring guests were loud, obnoxious and screaming very very loudly. This went on for approximately 45 minutes to an hour. We called the concierge desk but no one answered. This went off and on the rest of the night.  Day 5, we noticed while using the bathroom that a few drops of water were dripping from the ceiling above the toilet. Thinking it was from the condensation from using the shower, we ignored it. This continued to day 6 even without any condensation from the shower being used. Knowing the lack of customer service we got from our previous complaints, we decided against making another complaint and left it alone as there was only one day left.  The final issue came on the last morning, day 7. Waking up around 9:30am, myself (Amanda) walked toward the front hallway of the suite to use the bathroom. Just as I reached where the AC vent was located, I slipped in a massive puddle of water, thankfully only getting a minor bruise to my knee. The hallway floor had flooded and water had been leaking through the ceiling where the AC was located, down the walls and creating a large puddle across the hallway. We were absolutely appalled at how this could happen and immediately placed a towel over the area to walk through and went up to the concierge desk in person to get an explanation and to clean up the room as we only had a few hours before check out.  At about 10am, we went to the desk and was greeted by a woman who, once we explained everything that we had been through during our stay, showed very little empathy towards our situation. We showed her a video of the damaged suite and she told us she would send a manager right away to our room. She proceeded to tell us because of the infestation in the room she wanted us out of it for at least 2 hours to “fumigate”. Reminding her it was our final day here, we told her we could not do that as we needed to check out by 12pm. We asked for a later check out to accommodate us as it seemed to be the least she could do considering the mess we had been dealing with. She denied our request, telling us that she needed to ensure the room was ready for the next guests, making us appear insignificant to her. Frustrated, we left the front desk and returned to our room to find no manager there let alone any one to check the leak we had showed her on the video. Finally, a cleaning lady knocked on our door and was quite alarmed at the water pooled on the floor. She replaced two towels down, and left. We proceeded to pack our things, and waited until 12pm to leave and check out. In those few hour between us filing the complaint and her telling us a manager would be there, not a single other employee showed up to our room.  We find this an unacceptable way to treat your guests who pay for a 5 star resort. The accommodations we had were horrendous compared to what we were expecting and this will be the last time we stay at a Grand Bahia resort, and use Air Transat services, including trip central.  We would like a response, an explanation and a solution to these issues in a timely manner. This was completely unacceptable, and we will not refrain from sharing this experience with other potential guests to ensure people know exactly what to expect from a resort that is claimed to be 5-star like this.  As mentioned above, we do have a video of the pool of water and leakage from the final day of our stay, which we will happily show you. We look forward to your responses.