Loved every minute

The resort was breath taking. I loved every moment there. I didn’t want to leave. The staff was friendly. The food was very delicious. We arrived past dinner time but the hotel had some food waiting for us. The entertainment could have been more entertaining but other than that. Perfect.

Not enough value for the money paid

Paid for a Superior Garden View room but wasn't able to get this room when checking in at the reception desk. The tours offered via Air Transat at this hotel was a rip off as well. Food was mediocre, with lots of repeat dishes. The Italian restaurant was awful, serving what tasted like canned soup and same items from the buffet; fish and chicken dishes were overcooked and bland and the wine offered was "cheap" resort wine that had a spoiled fruit aftertaste. There was a section of the menu th [... read more]at seemed to offer better dishes at very steep prices; don't waste your time.

Heavenly Retreat

Everything about this place was beautiful! The grounds were meticulously kept, buildings a painted beautiful pastel colours and the pool (we upgraded to the Select) was perfect!! The service was warm and friendly and the food was delicious!!!

Dominican holidays

The grand paradise is the best resort I have ever been to, the place was spotless and the facilities were the best yet.the select option was remarkable with gourmet food and drinks,the staff were very friendly.the pool was the cleanest I have ever seen and plenty of chairs and towels every day.the flight both down and back was not good as the delays were horrific,about 9 hours down and 4 hours return due to technical problemss.this needs your immediate attention.i would rate this resort as the b [... read more]est resort I have ever been to.

Beautiful resort

Beautiful grounds well kept excellent food very clean amazing view from beach of coastline and mountains professional staff pleasant staff standard room was great don’t use pool area but the pools were large and well maintained only downside for me no umbrellas or huts onthe beach for sun protection give grand paradise an 8 out of 10

Favourite Resort

The Grand Paradise, Plya Dorada lived up to my expectations as always. Check in was quick and easy, the staff were very friendly and helpful, great selection of food and drinks. I hope to return In January 2019 for I believe my 19th visit. Patricia Jones

Terrific resort

We loved our stay. The food was fantastic, the views were breathtaking and the service was super. We had a room facing the pool with a huge balcony. I won a trip to this hotel so it was not my choice but, I am so glad we stayed here. The front desk staff were very helpful and efficient. Snorkelling was great, saw a a lot of fish. My only complaint would be the room key. I had to get it re activated numerous times because it went near my cell or my husbands wallet with a magnet.

Amazing Resort! April 13TH - 24TH 2018

Just back from 11 days at Grand Paradise Resort, Puerto Plata. This resort is excellent. The property is well maintained with lots of greenery and beautiful beach, though the beach needs some shade!! Lots of good food with many varieties. Thumbs up for the desert buffet. The office staff are all friendly, waiters and bar workers are all excellent.

Beautiful resort

We had a relaxing enjoyable holiday at the Grand Paradise Hotel. The location is just stunning with beautiful views of the ocean and mountains from the beach and even the dining room. We were well looked after from arrival until departure. The staff in the dining room were exceptional, The names of Santa, Andy, Wilfry, and Carlos come to mind. Our room was well looked after by Brigeda The activity team did a great job every day. I must say that I would like to commend the gardeners on the beauti [... read more]ful well kept gardens around the resort. Thanks again for a special holiday at your resort.

Unbelievable

Entertainment was fantastic very interactive with guests from morning to night they never stopped had us in stitches can't say enough about them "Bravo" Majority of guests Canadian Felt safe had to switch rooms due to no elevator-desk staff very accommodating Food was excellent

Cute and Comfy

To start, I want to thank Heather from Trip Central for going above and beyond to make my boyfriend and my 4 year anniversary amazing! She answered all of our questions in a timely manner, held the line for me as I was at work while booking, and wished us a happy anniversary! The hotel was REALLY clean, the staff was friendly, entertainment staff treated us like family, ( thank you kelvin, Roberto, black panther, Tracy and yancarlos). The food was amazing, I can’t get over how fresh the fo [... read more]od was every day! The cooks were always rotating the trays to ensure you had fresh food all the time. The beach was clean and the chairs were comfy. The rooms were always clesned each day in a very timely manner, the beds were so comfy and the pool was always fun and the games that were played each day always changed! I would really reccomend this resort if you want cute and cozy! We both made new friends that we will keep in contact with forever, memories from this resort will definitely last a lifetime! Thanks again Heather and Trip Central :)

Awesome resort - right on the ocean!

The hotel is extremely clean and well maintained - close to airport. The staff are very friendly and accommodating. Our room was small, but don't spend much time there, so perfect. Not much gluten free food, however lots of rice. Salads were delicious with lots of variety. The buffet offered some amazing food for every taste bud. Bread and desserts made fresh daily. Great pizza bar. The only recommendation would be to list the ingredients on some dishes as dairy is a problem for me. Wifi is expe [... read more]nsive! There is a great shopping centre across the street with pharmacy, liquor store, souvenirs, etc.

Return visit

We booked a standard room with a balcony. The room was clean and they supplied us everyday with bottled water. We like this hotel because of the location of the buffet restaurant and the snack bar/ ala carte eating by the ocean. We found the food very good in the buffet and ok in the 2 ala carte with the Italian being our favorite. We found all staff very good. The internet is too expensive. 9US a day or 38US a week.We look forward in returning again.

Average resort

The grounds were well kept and the help were very helpful The food at the buffet was good but the a' la carte restaurants we did not like The room was a garden view room on the first floor We were unable to get the room we ordered ocean view on first floor so they give us the room facing pool witch we where happy with

Love this Resort!!!!

The food is always amazing on all levels, the only thing I can't stand is the ENTERTAINMENT!!!! They need to get new people for this program they are very unprofessional and they continue to speak Spanish and not everyone understands!!!! OMG do not get the Room 1014 the one bed closest to the washroom is haunted and they gave us a room with a handicap bathroom??? We tried to change and when we went back they said they have no other rooms available and they did not switch our room at all the  [... read more]front desk people should know how to speak English by now and they were not very helpful at all I relied on the AirTransat Ramon and Cassandra they were the BEST....

Spectacular beach

The restaurant on the beach with beautiful views. Small resort was very social.The staff very accommodating. Rooms are basic and dated. No elevators so if you have super saver rooms you will be taking luggage up 4 flights of stairs. Also no balconys for super saver rooms.

Not a very organized or clean resort

Overall, the resort was okay. The resort does not cater to anyone with a disability. I have a minor physical issue and found it very difficult to get in and out of the pool. The steps into the pool were not very standard steps. Also, the tile throughout the resort was extremely slippery when wet and after 3 days of rain, I was constantly watching my steps to stop from falling on the floors. The floors in the restaurant were extremely difficult to walk on. Plus to all this was our room was  [... read more]satisfactory and the maid service was very good. I have to mention that I did not appreciate arriving to the resort and having to wait for a room till after 6pm. (we arrived around 1pm). The checkout time was 3pm for the rooms and this does not seem to allow for the rooms to be ready for the next group. I have been to resorts that makes you leave at 11 and if you have a late flight, they will allow you to leave your bags with the head porter until you are ready to leave. You had to pay for the WIFI and it was limited to certain locations throughout the resort. Had to pay for the safe in the room. We have been to many of the Caribbean islands, many trips to Mexico and Central and South America and found the cleanliness at this resort was not optimum. Unfortunately, we both got sick. Our first encounter of sickness in 25+ years of travelling through the world. The food was acceptable but we did notice that a wait staff cough into his hand and continue to handle the clean dishes.

Awesome resort

I have been staying at this resort for many many years and have seen many changes during that time. The resort looks amazing. The staff are friendly and very good at what they do. The food is plentiful and very good. The rooms are very clean. We were made very welcome and I see no reason to stay anywhere else in the future.

Exceeded my expectations!

I totally impressed with this resort. The beach was awesome...I could walk a long ways either way and felt totally safe. There were always plenty of chairs on the beach and you never had to get up early in the morning to claim one. I loved that part. You could pull the chairs to where ever you wanted ...closer or farther from the ocean. The service at the bar and buffet was awesome.The room was so cool...it was like a little condo suite up in the loft...I loved it!!! The cleaning room service [... read more] was impeccable. The only down fall was 2 days of rain...but that was out of everyone's hands...the remainder days were sunny and very warm. It was an awesome experience!!

Wonderful resort and beautiful beach!

We went to the Grand Paradise Playa Dorada for a week on December 30th. We were so lucky to be there on New Year's and experience an incredible display of fireworks on the beach to bring in the new year - it was absolutely spectacular! We absolutely loved the beach where we spent most of the time and we loved the restaurant as it was directly on the beach so we could enjoy the view for every meal. It was like having an 'a la carte' experience every night. The food was excellent! We we [... read more]re happy with our room as well but had to request a hair dryer and fridge as they were both missing when we arrived. The areas of improvement would most definitely be the front desk. They so need to improve their customer service (everyone was saying the same thing). Our air transat flight was delayed by 6 hours and we arrived at the hotel at 4:00 a.m. (instead of 9:30 p.m. the previous night) and waited 45 minutes to be served - not sure why we couldn't have just been given our room key as we already missed an evening and were extremely tired. Internet wasn't provided. We paid internet for the first day but it got disconnected and we complained but to no avail-the internet person never seemed to be available. We gave up purchasing it after that and avoided the front desk at all costs as they were not easy to deal with and certainly not friendly! Other than the fireworks, the entertainment could definitely be improved. We met lovely people so we made our own entertainment. All in all, we would recommend this place as a definite 3 star but it wouldn't take much to rate it higher if the front desk were friendlier and entertainment improved as this place is in such a picturesque location! We would definitely go back to Puerto Plata!