Ver nice resort

Hi I just returned from a 1 week vacation at Emotions resort in Playa Dorada, and had a very nice time. The resort itself is quite pristine,the beach is exquisite, and I felt very safe walking from end to end which is about 3 kilometers. The room was very nice, the bed amazing and the towel situation was good. The people who work for this hotel are extremely polite, friendly and helpful. Kudos to Jose Martinez in the main buffet and Erica who greets you at the entrance both made my visits en [... read more]joyable, kudos also to Karen on the front desk, Lucia in the adults only bar, and last but not least Maria at the beach bar. The downfall for me was the food mediocre at best . In summation good value for money 3.5 star facility

Good value

Resort was super clean amd well kept. Loved the layout of this resort. Expected more from the food so was a little disappointed about that. Service depended on who you got. But good value. Entertainers fun and friendly. Would consider going back with hopes that food and service become the 4.5 star resort is rated

Stingy, disorganized, inconsistent

Disappointing experience - Air Canada Vacations, Trip Central and Emotions by Hodelpa all failed to meet my expectations. Resort has potential but needs much improvement. It is in disrepair - chipped tiles, missing washroom signs, non functioning showerheads, warm air-conditioning are just a few examples. Staff range from mediocre to incompetent. Pleasant to your face but don't follow through - said they would send someone to fix the AC but no one ever showed. Said they never got our request for [... read more] adjoining rooms but gave us one room with adjoining door - with guests coming and going daily it's hard to imagine they couldn't fulfil our request during our stay. They simply didn't care to correct it. Neither Air Canada Vacations nor trip Central cared. All three excelled at pointing the finger to someone else. Food is passable at best. In one week I can recall only a handful of good food - grouper fish filet, fried plantains, calamari and eggs made to order. The on-site coffee shop is nice. But quality of beverages vary with the people making it. Had guacamole for one meal only all week and ran out halfway through dinner. No attempt to replenish. Don't bother with a la carte restaurant bookings. It's a farce. They only allow booking for next 24 hours and for our family with young children they only offered 9 pm reservations. But the time share salesman got us 7:30 reservations on the same evenings they told us there was.nothing earlier than 9!! And when we went we could see the restaurant was half empty at 7:30. It's a wonder anyone would buy an upgrade to come back here when their service and processes are so poor. Much better options elsewhere in Dominican Republic.

Will go back!

I liked that it wasn't a big resort, 1 buffet restaurant and 3 a-la-carts. The beach was beautiful, the food was good and the staff very nice!! We were in the adults only building and we had our own pool with jacuzzi and bar!!

Loved this ressort!

Amazing holidays. This resort was amazing. It was clean, all the staff were so friendly, they all knew my kids so felt safe to have my child play around. They have a kids club my son made friends and had a great time. All the restaurants were great. Delicious food. Nothing to complain about. I would recommend it and def going back!. Oh and the beach was also beautiful

Very emosh. Emotion Santo Domingo

I want to start off by saying that the workers at this hotel are outstanding. Through my whole week all workers except one at the customer service desk were outstanding. I was a little disappointed by the beach as there is lots of seaweed. Once you get in there is a big area clear of seaweed to swim in so it made it okay. Big disappointment was that we did not have hot water to take showers for the whole week. Also the pressure was really like. A shower that should take 5 to 10 minutes too [... read more]k me 40 minutes. This was the biggest disappointment of all. Everyday I would ask when our water was going to get fixed and they would tell me that it would be done tomorrow. Tomorrow came and still no water. One day we had no water at all and our toilets wouldn't flush sinks wouldn't work showers wouldn't work. The ala carte restaurants we're okay. They are understaffed which made the service quite slow. They push you really hard to go to a breakfast lunch meeting so they can sell you some timeshare. This is definitely not a four-and-a-half star. Maybe a 3-star. I read all the positive reviews before I book this hotel and I'm now I'm figuring out why it has positive reviews. They give you a spa treatment and after that you need to sign the waiver that you will not say anything bad about the hotel.

GREAT VACATION

EXCELLENT LAYOUT, KINDA LIKE A TOWN SQUARE WITH ALL THE SHOPS/ POOLS/ RESTAURANTS IN THE CENTER... VERY COOL. COFFEE SHOP WAS AMAZING, VISITED SEVERAL TIMES A DAY. WE HAD AN UNPRECEDENTED AMOUNT OF RAIN ON OUR SECOND DAY AND IT FLOODED OUT OUR ROOM AS WELL AS SOME OTHERS, BUT THE STAFF WORKED TIRELESSLY AND HAD IT CLEANED UP IN NO TIME. BY THE END OF THE DAY YOU'D NEVER KNOW. WE WOULD DEFINITELY GO BACK!

Fantastic resort

The beach, facilities, the location of the resort, the entertainment, the staff all were outstanding. The buffet and restaurants were most enjoyable. I would say that the overall value of the package was excellent.

Basic 2.5 star resort

I find this review hard to write as there were many good things to go with some of the bad. Overall, we had a great week here (Feb. 17-24 for $766 from Halifax) and would go back again if we weren’t put in building 15. To put things in perspective, I usually travel to Cuba and stay at 3 or 3.5 star hotels. Here are my thoughts about Playa Dorada Beach House: Food – Better than expected. While the selection may have been smaller, the quality more than made up for it. Pancakes, eggs and o [... read more]melettes made to order at the grill or you could choose from the buffet. Beach grill was excellent for lunch and the buffet for supper always had something good – pork, chicken, beef, fish, vegetables, rice and a small salad bar. Jose in the buffet is an excellent server and so friendly and welcoming. Entertainment – The entertainment staff were excellent and tried to engage you in their activities (beach volleyball, nightly shows, etc) but were respectful if you chose not to participate. The nightly entertainment was good and not the same stuff that you see in Cuba all the time. Beach – Excellent, could always get a chair but not always under shade – but that was okay…I wanted sun. There were more beach vendors, approaching more often, than I was used to from being in Cuba. However, just a firm “no gracias” worked well. Staff – While some of the staff didn’t speak great English, it was understandable and they were very friendly whether you tipped or not. In particular, Mariano, who worked at the bar by the pool, was excellent. The drinks were great, not watered down. Room – Ahhh! Here lies the problem. When we arrived on Friday, the 17th at 7:30 pm ish we were put in building 15 – top floor. This room was terrible and no one should have ever been put in it. I was travelling with my two daughters and the room we were in only had one bed. Not to mention, the shower didn’t work - the lever that you pull up on the tap for the shower was seized solid. However, that did get fixed on Saturday afternoon. Another issue – the tub was filthy dirty, mold in it, etc. That did not get cleaned so we showered with flip flops on on Saturday. The final issue with the room – there were glass shards all through the carpet on the upstairs level, which did not get vacuumed up after repeated requests. We were moved on Sunday afternoon to Building 13 which was like Penthouse suite compared to where we were. I should also mention that we only had hot water once but I didn’t mind showering in cold to lukewarmish water. Many other people we talked to in that building also had similar problems. All in all, I don’t regret going there and I would consider going back again if I could be guaranteed not to be in building 15. This resort has a lot of potential.

Probably the best price/quality ratio in Dominicana!

We gave the best ratings to the resort according to 3+**** star hotel as it's positioned. The only thing we would recommend the management to do is to pay attention to cleaning in the places of general use. Floors, Walls, Ceiling, Chandeliers need to be cleaned at least once a month! We really loved everything in the resort for the price we payed! So we wouldn't expect too much from a 3+*** star resort with such an affordable price in Dominican republic. All the beaches are pub [... read more]lic so no matter how much you paid for your stay you can use any beach in Dominican Republic.

Beautiful Resort :)

I had a great stay at the Beach House! Bed was sooo comfy, resort was very clean as were the rooms. Food in the buffet was tasty (I didn't eat in the other 2 restaurants). Staff was super friendly and helpful!! The grounds are very pretty but most of all I loved the size of the beach area, nothing but room sit play or lay around.

Worst Resort I Have ever been to

I am not one to complain about resorts I stay at. I have been to 2 Star Resorts in Cuba that are better kept than this one. This Resort is Rated as a 3 Star and is lucky to be a 1.5 Star. The Resort is in huge disrepair. There is basically minimal staff on hand. The first room assigned the bar fridge poured water out of its rusty interior when I opened the door. The air conditioner sounded like a lawnmower and did not cool the room. The second room the bed was like 2 boxsprings piled upon e [... read more]ach other. the mirror fell off the wall when I touched it. The food was even WORSE!!!. There was no selection trays of shredded cabbage and lettuce. The meat looked horrible and what they called chicken DID NOT LOOK LIKE CHICKEN. ( I don't like to think I may be eating cat) . Open trays of mustard and mayo cover only with a piece of saran wrap which appeared to used over and over again. After the first morning I asked for Air Canada rep. to get me out of there please and switched to another Resort. Thank God he was able to. The Rep called it a 2 Star and I would not even give this resort that.

Very Old Resort

Black out couple times during the day. Dirty towels, rainwater goes in the room at the floor is the same level in the hallway. Our room was directly by the bacolny. Will never go back to this resort. Very old matress. Door key will sometime do not work

Great

The hotel was great ,staff was super .The only problem was the weather ,rain and more rain .The food wasn't to bad ,never went hungry. Shopping was great downtown .The other reviews we read were scary ,don't know why .Carol was a great agent. Thanks Carol 😊

Good resort except for food.

Resort is outdated. Beach is amazing and staff are fantastic. Food is always cold at buffet and beach bar. Ala cartes are available each night but you must book them each day. Our room leaked even when it wasn't raining.

A great week

A 3 star resort, you get what you pay for, there is plenty to eat, drink, the rooms were clean and the A/C worked fine, mt 3rd trip this winter and all were on a par, Jamaca, Cuba and now Playa doada Beach House

Good!

The resort has all the basic services, swimming pool, animation team, bars. It is an okay place to spend a vacation. The food could be improved and so are the rooms. Some services like power and hot water were often disconnected due to logistic reasons. Overall it has been a good experience

It was amazing

When we first arrived, the place looked a little shady, but once we got inside there,it was fantastic. The rooms were big and very clean, the food was very good, but alot of the same everyday. The entertainment staff was young, and not much of shows every night. The bartenders were fun and happy, but the bar closed at 1 am everynight. The beaches were clean, and beautiful,but the vendors got a little annoying after a while, but they are just trying to make a living. The resort was very clea [... read more]n, and the housekeepers were amazing. The BBQ on the beach,had good food everyday,but it closed at 6pm. If you ventured own the beach, you will find a small market to hale with the vendors. Over all,had a great week, met so many nice people, got anamazingtan. if you can, grab a local bus or cab and go to sosua Beach about 30 minutes away, best beach around,worth the trip. And building 19 is close to everything and is renovated. I would deffinately go back and recommend to everyone. 3+ for sure

Disappointing Break

After taking care of loved ones here and now gone we felt we deserved a break but this is not what we were counting on. On arrival they put our luggage in an open area where anyone could have access to them so this was quite uncomfortable. We had to watch them for 5 hours while waiting to obtain a room. Knowing that a large group was coming in at 11am it would have made sense for someone from Sunwing to be there and they were not. The customer service staff at Playa Dorada Beach House did not a [... read more]nd could not answer any questions. I would love to speak with the owner Faranda because there were several things that did not go well. We did not have A/C and asked them to fix it often and did not have hot water at all and did not have power 50% of the time and did not have useable toilets in any of the main areas as they were plugged, many times did not have towels unless begging for them. We gave a generous tip on the first day and the room was not cleaned. They had 3 cleaning ladies for our building of 11 rooms and these people were there 12 hours doing next to nothing. Here in Canada one person would have done the job and it would have been done well in 8 hours. Many people I know have been to the Dominican and loved it. This was my first experience to the Dominican Republic and we had a disappointing break.

Trip to Hell

Where do I start. First day dirty rooms, no warm water, electricity, A/C and we paid for a Superior Room and after 3 days they moved us to a better room, but the same problem as above and we had to stay in this for two weeks. Food was always cold. Never had a hot coffee. Ran out of wine. Sewer smell in room. Leaky bathroom sink. Internet didn't work 80% of the time and would have to go to the Resort Lobby in order to connect. Clothes is still stinking due to A/C not working and getting so [... read more] damp. Tried to leave but Air Transit employee informed us there were no seats on any plane. We complained almost everyday and all they said was "we are working on it" I will never travel to there again. They seem to be saying it is only a 3 star Resort and I think it is an excuse they are using to get away with the state of their resort. The workers try their best to keep you happy but the resort has a long way to go before they get this a 3 Star. I will never book through Trip Central again. Oh yes, I also had to pay for my suitcase when I left Dominican..thanks Air Transat...that's what I call all inclusive. The amount of money we had to pay for this trip I am sure we could have gotten a 4 star Hotal that wasn't in HELL.