Great vacation

We found the crown paradise club in puerto Vallarta To be a good choice for a family vacation. It's a good value and is in a convenient location. The food is okay. The drinks are great. My 7 year old son loved it.

Good value family resort

I have been coming to puerto Vallarta for many years. This is one of the better value resorts. Food is good, rooms are nice, beach and pools are great! Service is good, but not as good as some Pv hotels in the same category like the Canto del sol. Only go if you have young kids.

Club Crown Paradise

Excellent resort for families. Great staff, lots to do and see. Relaxed atmosphere and great food. Entertainment nightly if you choose to go. Rooms are basic and somewhat updated but immaculate and the housecleaning staff are very accommodating. One remark is that higher chairs around pool area for people with mobility issues.

Great family resort

Upon arrival we were greeted warmly and had a quick check in. The staff was wonderful, especially Sabah, Edgar and the rest of the entertainment team! They were fun to be with and my kids instantly warmed to them and were with them constantly playing games and helping with daily duties. The morning buffet servers Carlos, Hector and team were wonderful and always had smiles in their faces. The pools were well maintained and we spent many hours in and around the main pool, kids were between this p [... read more]ool and the awesome kids pool with 9 waterslides. The beach was very clean and water was great to swim in. Further down the beach away from the resort the undertow was quite strong at times and we stayed away but in front of the Club Paradise it was perfect. Overall, we would definitely go back.

Wonderful resort

Grounds are immaculate. There is something for all ages. Food was great and staff friendly and helpful. Kids club was amazing our eleven year old was always kept busy and never bored. We will be returning next year.

Nice family resort.

Overall, a nice resort. Hotel room was clean, service was average-good—it varied from day-to-day, buffet was good, nice large beach area. We bought a day pass to the adult resort since they had nicer lounge area by the beach, but the food choices were not any better... more choices at the family resort.

Family fun resort

Check in and out was super easy and quick. The staff at the hotel do an amazing job of keeping everyone happy. Carlos at the breakfast and lunch buffet is absolutely awesome. Rogelio and David are 2 of the best bartenders you will ever meet. The grounds were always clean as were the pools. The maids did a decent job. The vendors on the beach could be annoying though. It was a great stay for our family (17,14,4,1)

Beautiful resort with amazing staff

Very well maintained resort. Perfect for families and children - lots to do and see! I would definitely go back again. The food was excellent with many choices to pick from. I loved that there was a buffet area just for kids - this resort is geared to all ages, which was very nice.

Not Impressed

For an older resort, it was kept very clean. The serving staff were awesome, friendly and accommodating, however the information staff were often rude, and it was impossible to get reservations for the sit down restaurants.

Great resort

Always something to do for our 4 & 6 year old granddaughters. They liked the food, tropical drinks, pools, kids club and shows. The beach is beautiful, market right next door, Walmart,supermarket and banks very close by,

Good resort for kids

Our kids were 10 and 8 some of the events that they had for the kids were for younger kids, the kids liked that they could get their own specialty drinks. The food was ok at the buffet the a la cart were all delish they were good with our kids. Make sure you book a reservation early or you will get stuck at 830 for dinner.

Amazing resort for all

The place was great. Rooms were clean, no bugs. Actually the entire resort was clean no bugs. There is a fabulous area for the kids to play with that is out of this world. There is also a pool for families (which was heated) and there was a pool and a large large hot tub for adults. Hot tub was headed and had the bar inside. The water is rough but that is expected there, but the beaches are clean. You do not need to fight for a chair or go put your towel down at 6:00 a.m. as there are more then  [... read more]enough lounge chairs available so there is always one where you want to go without having to reserve. There is a lot of vendors on the beach though but was told the beach is public so not much to do about it. but if you tell them no they go away. The food was good, a lot of fish and seafood. i.e. I don't eat that but I ate well as they have a good variety. Restaurants can be booked the same night but I didn't go as I found it sufficient enough at the buffet. So if your an adult and don't want kids well you can still go there and stay on the adult side but if you have kids, they have so much for them. Even to the fact that I'm considering sending my son and my grandkids there. They have four bars, but only 2 open after 6:00 p.m. (one in the lobby and one near the beach). The beach one is where everybody went. Never big line ups to get into the buffet either and staff were very friendly and all spoke English. Rooms are a little bit outdated but hey, do you go for the room or for the rest of the trip?? to me as long as it's clean and no bugs I'm good. I can't commend on the evening entertainment cause by the time we were all done we didn't go to any. Oh and you can have room service in your room free of charge (once a day) and the food is hot, good and delivered to your room within half hour. Casino is like a 5 minute walk (right beside the Walmart). On the right side of the resort there are booths with vendors (type flea market) which I went into town to those and honestly those right beside the resort have the same thing so I could have saved a trip. Buses are 50 American cents. The Canadian consulate is about 10 minutes away also so in case of emergency they are not far either. Right beside that resort there is another Paradise hotel which is for adults only. But to be honest, I was ok with the one with had. So all this to say all in all it was a very nice trip and highly recommend that hotel to your guests. It's not a 5 star but it's close to a 4 star for sure.

Very nice resort

After reading all the negative reviews we had reservations about this resort but we were pleasantly surprised at how great it was. Room was very clean, and spacious, resort kept very well, food was good, al la cartes were excellent! everything is so close within steps of the beach, our room was ocean view, what more can you ask. The adult swim up bar hot tub and pool was a favourite of ours and of course the beach. Great vacation will definitely go back!

Excelant Resort

All areas of the hotel were very well maintained.Rooms were clean. The buffet was very good with an exceptional variety, ate there for every meal. Service was excelant. Only issue was they should do something about the birds at the beach.

Good

It was good overall. Some staff were excellent. Some, not so much. Al a cart meals were really good. Buffet food was pretty good. Had to pay for wifi which was absolutely ridiculous. Was expensive as well.

Had a good family vacation

My husband and I travelled with 4 of our children 6yrs of age down to 1yr old. The resort was very clean and the staff was great. The waterpark for the kids was amazing and the kids had a great time. The other two pools were deep pools which was a bit tough with the little ones. One pool was even heated which was nice. The beach was ok. The water was very cold but the kids had fun throwing dirt and playing on the beach. The food was just ok. There was always something the kids could eat for for  [... read more]us adults it was a little hard finding something good. I found the drinks to be full of sugar. All in all it was a good vacation and the kids had a blast. We even moved rooms to accomodate our large family needs and the resort was very helpful. We had to pay for wifi which was a downer and it was only for 2 devices. The cable tv was 98% in spanish so my kids watched their shows in spanish.

Good value but has room for improvement

Overall great place for kids. The kids club was great and the food very good. We loved having unlimited à la carte meals. The service was good too. On the negative side, the pool heater broke down 3 days into our 2 week trip and they didn't get it fixed, the pool was freezing. The washrooms near the bars were dirty, and there were no video games for kids as advertised. Because they allow food outside the restaurants, the birds are out of control and there are people selling time shares inside t [... read more]he resort who are aggressive. Also, I have never seen a resort where beach vendors can come up onto hotel grounds. We were barely able to enjoy the beach.

Bed bugs!

The pools and amenities were adequate, especially for the kids. The pool area, restaurant and kids paradise were kept quite clean but the common washrooms were often out of soap to wash your hands. The rooms are another story! Our sheets were dirty in all 4 beds (king and bunks with pull out). Pillow cases were dirty and old as well. That was the least of the problems. I had BEDBUGS!! So disgusting! And now I've spent the first 4 days back checking and sanitizing my belongings to ensure I didn't [... read more] bring any home or into my house. Too bad. The pools were fun, food was decent and for the most part, the staff were friendly.

BED BUGS!!!!!

Be aware that there are beg bugs at this resort. I was fortunate enough to detect the bed bugs in my first suit before we went to bed. They were very accommodating in changing my room but that didn't stop me from worrying if any of those blood suckers got into my luggage. My second suite was clean and free of bed bugs so after the first day we had a good time. The pool and the surrounding area was constantly kept clean and the beach was nice. It was not as beautiful as the white sanding beaches  [... read more]on the Caribbean side but we expected that. The food at the buffet was okay. The French restaurant we enjoyed the cheese fondue, duck for entrée and the both the Baklava and chocolate mouse were really good. At the Italian restaurant the Spaghetti and the pizza was good. At the Japanese restaurant we mainly liked the appetizers from there. Overall, we enjoyed the stay. The kids had a blast at the slides and the beach. If the rooms were nicer with clean and soft sheets we would have rated it higher. We spent only $5100 for a family of 5 so we felt we got what we paid for. I did feel really sorry for the family I saw with bed bug bites all over their legs at the pool though. The front desk did inform us that the entire place was sprayed 2 weeks before our arrival, so they are trying to do something about the problem.

Great Family Trip

My family and I stayed at this resort from Feb 8-22. This was our first trip to Mexico and it exceeded our expectations. This resort is right beside the Marina and a local grocery store. There were positives and negatives about this resort but overall a good resort for families with children. Our room was the standard room and we thought it was very nice and clean with a beautiful view of the ocean. We were debating whether to stay in this room or a family room and were glad that we went with th [... read more]is room. We had a chance to go into a family room and it was the same size as our standard room, the only thing that is different is the kids would have their own sleeping area but to get this the balcony becomes a one person standing area over looking a road. Our beds were new but way too hard as were the pillows which made for 2 weeks of restless sleep. There was no fridge in the room which would have been nice to have. The resort is very clean and the staff was very friendly and helpful. We ate mostly at the buffet which we thought was really good but we did hear people complaining about it. The beach snack area had pretty much the same food every day which was ok because we liked the hotdogs and hamburgers. My favorite place to eat was the snack shack by the main pool which opened from 4-11, the best burritos, I couldn't get enough of them! The pirate ship/kids area was very nice to have as our kids(4 & 6) spent a lot of time there. The main pool is very nice, warm and has a bar right there. We never spent a lot of time at the infinity pool but it is very nice and is right beside the beach. The adults only pool is more of a warm bath tub but as one gentleman pointed out, "it has a bar!" The beach is nice but I wasn't expecting to have that many locals trying to sell their merchandice to us, over and over and over again and the rope barrier is just a decoration or a tripping hazard!! The locals usually walked on if you waved no but it became very annoying and as a result we only spent 3 days on the beach! The bartenders worked really hard to get you what ever you wanted, the only problem I had was there was only one choice in beer and that was Corona, which would be ok but I'm a beer drinker and apparently I'm allergic to something in Corona. Over all it was a good resort, especially for families with young kids and we would go back there. Id like to make a few suggestions for management: -There should be a safe key for every room in the resort, waiting a day to get one is really unacceptable -The Adults only pool should Only be an Adults only pool at night because this resort is marketed as kid friendly and it would have been nice for the kids to have a pool to warm up in on the few cool days that we had there. If the adults wanted to have a pool without kids, all they would have to do is go to the other Crown resort (Adults Only) which attached to this resort and all adults have access to anyways! Make this pool for adults some time at night and keep the bar open later. -The gym on both resorts is small and very lacking on equipment -A few different choices in beer (I wasn't happy having to buy beer from the local grocery store)