Nice resort

overall nice experience at this resort, great staff, great grounds, good food, comfortable bed. The only bean on the rice would be very outdated furniture, cheap woodwork, more attention is needed on this subject. Thank you Grand Decameron Complex Bucerias for a great stay!!!!.

Basic, not quite a 3 star.

This hotel has seen better days, I'm sure. The rooms show their age. Housekeeping was minimal and soap was almost an after thought. Drinking water in the room is scarce. Very few understand English. Pool loungers were all reserved before 6:30am. Most were unoccupied all day but had possessions on them (towels, bags, books or clothing). Food was good except birds kept getting into the buffet trays. Reservations for ala cart were booked up before 8:00am, never got in one so can't say how they [... read more] were. All that said, the grounds were beautiful and well kept. I have been to Royal Decameron in Panama, (loved it) and this does not hold a candle to it. Would not go back, all though the town it's self was a lot of fun. Great night life outside of resort!

Great economy resort, AMAZING BEACH

I took my mom here for a late birthday gift. The property is pretty large with 5 or 6 blocks of rooms, lots of pools, a tennis court. The grounds were beautifully maintained and the entire resort was clean all the time; the staff really did a great job with that. The rooms were outdated as a lot of other people mentioned which we didn't care. We were in block 2, which was very close to the beach, but also very close to the evening entertainment and it was quite loud late in the evening. I brough [... read more]t earplugs and slept fine. One issue with our room was that the main light didn't work and 2 of the 4 outlets didn't work. We only used the room to sleep so we didn't mention anything until we left, and we worked out the outlets so it was fine. The buffet was mediocre, pretty average from my experiences. We only ate one a la carte restaurant during the 7 days were there. It was difficult to get a booking as the app wasn't working, and you had to go line up at 7:30am in one of the lobby's, which we didn't find out until the second last day. It wasn't a big deal for us as we did a few excursions which included dinner, and we went into the town of Bucerias to eat at local restaurants a couple of nights. The beach.... this was my first time on the West side of Mexico, near Puerto Vallarta and I was very happy and enjoyed every day on the beach and in the ocean. I spent time on the Pacific Coast in Canada as a kid and swam in the ocean often. I didn't find the ocean too cold, it was quite choppy and rough at times, so we just timed appropriate times to spend some time in the ocean. This is not a "party" resort, which is what we wanted. Thanks so much to Sandra who helped me figure out an appropriate location and resort which would suit my needs!!

2 weeks in paradise

I can't say enough how much I enjoyed my stay. I have to start with the staff. They were so friendly and accommodating. I must say the cleanliness of the entire resort was amazing. I heard a few complain about the food. I never had a problem finding something I enjoyed. You must realize it's not a steak and lobster buffet. This was my first trip to Mexico and my first all inclusive vacation. You can be sure, I'll be back.

Repeat visit-4th time!

We loved the improvements to the rooms- the key cards and fridges were great! The rooms were clean and well stocked.We were disappointed that the bikes are in such poor condition, we love riding into Nuevo Vallarta with its wonderful bike path but we barely made it back! The à la carte system is still a bit frustrating, we’ve been to other resorts where we chose all our restaurants on arrival and also others that worked on a first come first served basis, not sure what the best options are for [... read more] this. We had to look for chairs at the beach and at the many pools most days. There is still a lot of reserving going on despite the rules being clearly posted! We find the staff to be very friendly and helpful when accommodating our request for a change of room! The food choices were good. We love this area of Mexico and plan to return!

A "go to" place when we need a quick Buscerias vacation.

We have stayed at this hotel a number of times. We do love it and feel comfortable here. We choose Oceanfront and then spend our pool time in Block 5, Adults Only. Hot water showers are a bit touch and go as are some meal choices, but all in all. always enjoy our time here. We are already planning and looking forward to our next stay.

Lovely getaway!

This resort has 6 buildings along the beach with a pool beside each building. The rooms are clean and well kept as are the grounds and public areas. The food is very good with many choices of buffet or a la carte. The staff are friendly and helpful. Next year I'm going back for a longer stay, can't wait!

Very nice resort

This was our 4 stay at this resort. Resort is a little dated but kept very clean. The food selection is very good, you can always find something to eat at one of the two buffets or many snack bars. We were able to visit all five restaurants and found the food to be good at them also. The staff was very friendly and always acknowledging you even as you walked through the resort. Good value for money we spent. Couple of things I think could use changed are. The bikes, they are old and have not  [... read more]seen maintenance probably since they arrived. The second thing that needs to be addressed is the pool and beach chair reserving. We will be returning soon.

My favourite resort

I have stayed at this resort many times - my all time favourite. I was worried that with the sale of the resort to the Wyndham group that it would change the true Mexican flavour - but if anything, it has changed very little. The entire staff goes to the extreme to guarantee your stay is exceptional. Thank you to the entire staff.

Awesome location

Beautiful grounds, excellent pools. Rooms are "tired" but clean. Food needs improvement, most items seam recycled, and all lacking flavour. Even the specialty restaurants, are lacking. The staff is very friendly and helpful. Frustrated by signs all over stating no reserving pool side loungers, yet all have towels, bags, etc on them by 8am, and folks often don't show up to use them for 3 or 4 hours.

Not What it Once Was

The grounds are very well kept. The rooms...you get what you pay for. The food is hit or miss. There is no pool side service, the beach bartenders are disinterested at best, the a la carts have become very difficult to book, and this is also the first time I've ever seen a cockroach scurrying under the lounge chairs by the pools.

Very disappointing!

this hotel has lots of potential but fails to deliver! the pool chairs are hard plastic, you have to buy a floaty to sit on them. the pillows and lumpy and hard. there are no side tables by the pool so you have to put your drink on the ground and hope the ants don't get in. The food is bland and always the same. Ice cream is available in only one spot for only 2 hours a day. The sinks are clogged, the shower leaks and the water is NOT potable. I could go on about all the small things they could  [... read more]do to improve the customer experience but you get the idea!

Very good resort.

This was a first experience at an all-inclusive and it was a great experience. The amenities were well maintained. The hospitality and enthusiasm of the staff were superb. There were scheduled activities available for all age groups. Certainly I would be a repeat customer.

Great Resort, noticeable improvements this year over last year.

The hotel was Great, clean, service was exceptional in all areas, our maids were excellent! They really have to work on assess-ability to the specialty restaurants! I like sitting around the activity pool, but some time a little to loud!

Getting Better

Food and Internet have improved. Fridges in every room now. Booking restaurants still brutal. We were there for 8 nights in Feb. 2025. There were several toilet seats missing from the common bathrooms and not one was replaced in the 8 nights we were there. One would think if an employee removed it because it was broken then they would know to replace them. Takes about 2 minutes and a $19.95 toilet seat to do it.

Fun place amazing sunsets

improved over last year i will be back lol, bar fridge in the rooms ,beds were upgraded ,, large drinking water every night in room ,,new keyless room safe and towel bars on balcony to dry wet suits and tank tops and towels , very clean grounds bartenders are on top of it all cheers to aldo

Not Bad

Ocean view room was perfect...old cabinets in bathroom and taps from 1950.... Lots of cobblestone steps around but ramps as well. Food was just ok..tender beef, swiss chalet like chicken most lunch and dinner. Veggies either mushy or raw. I love rice and it was good..breakfast good..home smoked bacon. Lots of seniors limping with knee braces but gorgeous grounds, beach lovely but ocean dirty. Nice to walk to lshops and Chedraui dept store.

Quite disappointing

Prior to 2020 we used to travel to Cocos in RDG fairly regularly. Royal(Grand) DeCameron was always touted as the better higher end version of Cocos. Our experience certainly did not reflect that. The service staff in the bars and restaurants and the room cleaning staff were wonderful as always but the front desk staff were not. We paid for a room upgrade when booking, when we arrived the desk clerk said we would love Block 2 because of the great views and it would be fairly quiet(our other re [... read more]quest). The ocean views were good but the room was way less than 1 star and certainly not what someone should expect when paying for an upgrade. We complained the following morning and were told nothing was available for one more night(29% of the trip), but we had no choice. The desk clerk was also very rude and frosty after I pointed out to him that this was not what we should have been offered when we had paid for upgrades when booking in October. We were moved to Block 4 where the rooms were better... in comparison and also quieter. The light over the bathroom sink didn't work, when I went to ask for a fix, the same front clerk took my information. You can imagine how well that went. This was Day 3, after multiple days of asks, the light bulb was changed on Day 5. All in all, I would not recommend or ever go back. In comparison Cocos in RDG is a gem!!!

Our Home away from home

Another great 2 week vacation at the Grand Decameron (formally the Royal Decameron Complex in Mexico). Friendly, knowledgeable staff, great weather, good selection of food, beautiful grounds, beach and ocean views. Thank you, we cannot wait to get back for our 19th visit.

Would I return,, YES

We stayed in Block No 1, Please note that these rooms need to be updated, do not expect a luxury setting or hot water very often for that, yet clean enough, but once you open up that patio door it did not take long for the room negativity to go away with the amazing views. The grounds were well kept with the bars being an arms length away. The food was actually not to bad with always something to eat no mater what time of day. To switch up you can take a walk to Bucerias where you will encounter [... read more] little cafés, restaurants and no shortage of gift shops, we actually did this walk twice and felt very safe as their are other tourist. Went also took the tour Rhythm of the night and enjoyed it. Dinner was good but one suggestion is to bring a sweater or jacket for the return boat ride.