WOW place to be

This was a good place to be. The staff from the tour guides to the lobby every one wore a smile and always Hola Hola. The pool area was always clean and every guest wanted to be outside. The part i enjoyed most was the food always available almost 247. Most guests didnt know there is a clean microwave to reheat your food in the dinning area. Trust me i made use of it. My water bottle was always full with Crystal beer. I got the room i wanted with ocean view. Every linen was clean and crisp [... read more]y. I remember Theresa the clean made hearts out of our bedcover. Not forgetting Lucia a cleaning supervisor she was terrific. Muthu Playa i will be there again...

Average resort

Old building, rooms was clean but had ants. Wall was damaged. Food was average. Great beach!! Had a parc for kids with play structure. not enough staff at the buffet dining room. Great pool for kids

Good time

This resort is transitioning at the moment. The resort over all is great. But a lot of updating needed still. Refridgerators in rooms not working, Dining room hours for Buffet do not compliment hours of snack bar closing. ie Buffet opens at 630pm while Snack bark closes at 6pm. I think that the buffet should open at 530. Food was good at this resort. Service was ok. Im surprised... Ususally service staff is more hospitable.

Not good

This was the worst resort in all my years travelling to Cuba. First they booked my sister into a room that was deplorable room 2006 they moved her then I arrived they booked me in the same room safe off the wall and no door lol. No beer in your room towels are non existent no hot water for three days the grounds are lacking attendance the burgers are hit and miss I had one exploded on me from not being cooked. The buffet is lacking waiters you wait to get a table that is dirty place mats and you [... read more] wait for cutlery the wine is non existent The coffee was good at the cafe my cleaning laser was awesome oh the hallways are dark dirty holes in the wall doors falling off Paint is non existent I wouldn’t recommend this resort

3 star not 4

The food was pretty awful, not much variation. Same food at all meals. Service pretty slow. Many of the rooms had mould around the air conditionner and doors. Beach is nice, however no beach bar or bathrooms super close. No pool bar. I would say this resort is more a 3 star, and would be a decent resort if gotten for a good price, under 1000$. Definitely not worth it for more then that

Good food, hotel needs upgrades

Second time at this resort. Positives: The food was good (both times), one of the best in my 10 Cuban vacations. The staff were up there too. Beach is beautiful, like all Cuban beaches, zero complaints. Negatives: The hotel needs some upgrades, and some cleaning in the main floor hallways; we also had nightly cockroaches in our room. No pool bar.

Playa De Oro's new name, same low quality.

This resort was called Mercure and Playa De Oro before, but is now called MGM Muthu Playa Varadero. I stayed there 8 or 9 years ago, and the low quality just went down. Poor food, busy and loud lobby, old and decrepid rooms with mold around the A/C vents. This resort is barely a 3*. Buyer be warned!

Great resort

The resort was clean, well maintained. Everything was close by; beach, bar, lobby, buffet, pool which we found was great.Our room was spacious and clean. The bed wasn’t the most comfortable but other than that we were very happy with our room was cleaned everyday, and had a good view of the pool. We had one issue with a bartender who worked at the bar by the pool evening time, he was rude, never smiled, would serve everyone before us even people who came after us. We had made a complaint to th [... read more]e manager and everything was taken care of after that. All other staff that were there were amazing always smiling and very welcoming. We weren’t expecting the food to be great as we all know we do not go there for the food but it’s wasn’t that bad the bread was rlly good. All to say we really enjoyed our stay and we were happy with our choice of resort.

The good, the bad and the ugly

Good: Excellent beachfront location, great long beach for walking. Good food options, best to get to buffet early. Bad: Customer service lacking, noisy late night activities makes relaxation impossible in your suite. Poor gym mostly unusable broken equiptment Ugly: disrespectful drunk patrons up til dawn

Nice resort

Needs some renovations but great layout and easy to find your way around. Friendly staff but some language barriers. 2 a la carte restaurants wear ok. Very nice beach and pool is huge. Definitely bring insect repellent

Amazing resort

The people working there was so wonderful and taughfull. We went in December 2019 and a month later we went back again. The staff is amazing and the grounds and rooms are clean. There is 2 restaurants and a buffet restaurant as well I was told that they will add 2 more The resort is just big enough not too small Or Not too big. The entrainment was hard to beat

Very Nice Ressort, Nice Pool, Nice Rooms and closer to Beach+++++

About meals: I don't eat pork and the absolute majority of meals contain Pork, even white rice and corn salad. I noticed at the BBQ where we can eat grilled fish but the person who prepares the grilling uses the same tongs to grill the pork and the fish. Which makes me can't even eat grilled fish because it is contaminated with pork. We must also leave the choice to people who do not eat pork to find what to eat. It is recommended to separate each compartment Pork-Beef-Fish-Chicken. In add [... read more]ition I found that the meals are too salty especially in the restaurant. Thanks

Very Nice Ressort

Very Nice Hotel With a nice Pool and very close to a nice beach. People are very frendly and give us nice service, BBQ NEAR THE BEACH. Every day several activities, The service was very good. I recommend highly Muthu Playa Varadero

4th visit

This resort is always consistent for me. Have visited here 4 times and the staff are friendly, the grounds well kept and the most beautiful beach. Food is plentiful and the beach grill is amazing. I brought a group of 23 with me and we all had a blast!!

Great resort

Staff courteous, helpful, accommodating and eager to please. Slower pace, not too noisy, lots of choice locations when outdoors. Well maintained. Currency exchange on site very convenient. Would recommend to friends.

Muthu Playa

A lot of disappointments. First, our room keys didn't work half the time. We had to run back and forth to get new cards which didn't work either so we had to finally get a technician (3 separate timeS). The door card didn't work about 20 different times if not 30. Twice the safe in our room would not unlock. Again, needed to wait for a technician and almost missed our day excursions because of it. Toilet leaked all week in our room ( half the bathroom had half an inch of water) and nobody could  [... read more]help to fix it or get us a new room. Also, me and my friend tipped the maid daily and at first all was well but the day we decided to triple our tip amount, they made our beds and that is it. No toilet paper, no cleaned towels, no cleaning period. 50 % of staff were good or great and the other 50% were rude or not happy to see us, tips or not and I tip well. I have never seen this in the dozen times I have traveled over the years. I am not sure if I will be going to Cuba again if this is now the new normal.

Comfortable -- you get what you pay for !!

Our second time back this time for two weeks ! The service is getting worse - one day no water - gone for breakfast no one would bring coffee - tv not working for two weeks after being reported ! Phone not working - the food was to repetitive - two weeks and 6 days in a row roast pork - or chicken that's it ! Toaster broke down for three days ! Maid service always not complete ! Wifi not always working ! The good things were there was always alcohol - and great coffee shop ! My first night arriv [... read more]al there was no bottled water so I had to take night time meds with my pina colada ! From last year it just seems to be going down !!! Not sure if it's just January ????? Mother Nature was the best - the beaches - sun and sand !!

Nice Resort

The hotel was clean. Maid Yeni provided excellent service. Staff were very friendly. No matter which bar you went to they always remembered your beverage of choice. A couple of complaints I have would be the need to change up the buffet with more choices and selection rather than providing the same options everyday for both lunch and dinner. Breakfast was exceptionally good. They need to provide more night entertainment shows for the kids; around 8-8:30pm. Then after do the usual entertai [... read more]nment show. They had 2 games per day for the adults and 1 for the children. They could do one between the children's entertainment show and the regular shows; providing they implement a childs show. I have been to 2 other resorts in cuba and this is how they do the shows/games.

Very dated resort

This was our first trip to Cuba. The hotel entrance was very nice but the 2 out buildings were very old and dated. The grounds are very well kept and all the staff are extremely friendly. The food at this resort isn’t very good and I would rate it a 1 out of 5. We stayed in building 1 and it had a weird smell and mould in our rooms. This building is falling apart and needs a lot of work. Friends of ours stayed in building 2 and multiple guests complained to the front desk because they were ge [... read more]tting bites all over them and didn’t know the cause. We all came home sick and no we didn’t drink the water.

Muthu Playa Varadero

Having been to the resort before we knew what to expect. You can tell they are spending money on some things around the resort like pool chairs, new beach bar, the lobby was refreshed. Wish they could keep the food warmer on the buffet, but decent selection. For the price of the resort, you can’t go wrong really. Beach is beautiful. There was a group of people who made it their mission to stay up making noise from 2-4am every night which was annoying, but that’s hard to control. Other than t [... read more]hat no real complaints. Would go again most likely as the beach really is perfect and couldn’t beat the price.