Very nice beach but you must lower your expectations for Hotel

We knew going in that this wasn't a 5 star hotel and that was fine with us. We needed a bed to sleep in at night and a place to shower etc. The hotel provided that. It should be noted that the food included in this All Inclusive resort is much to be desired. Not only is it extremely bland, it's not cooked well. Virtually any of it. Chicken is cooked to death, dry and flavourless. For beef, they shave huge chunks off of something and it's like shoe leather. They have some sort of cabbage that tas [... read more]tes like pure onion. I'm actually quite an adventurous eater. I'm not talking about food that doesn't chime with what I'm used to at home. No, no, I'm talking about food that they have put less than little effort into. It's clear they don't care and they're not even trying to present anything edible. The fruit does not seem fresh and that was surprising to me. It's a tropical island after all. And they served basically melon and water melon, pineapple and possibly one or two other types but that was it, every day. The food was the same pretty much every day. Little to no variety. In our room, the water for showers was warm some times and cold other times. It was the luck of the draw from day to day. Again, I had low expectations so this wasn't a deal breaker for me, but it should be noted. Also our toilet plumbing burst when we flushed it one day. It wasn't clogged or anything. It was the water coming into the bowl at the back of the toilet. Some thing broke inside there and water was spraying everywhere. I tried to turn the shutoff valve off (because I know to do that in these situations) and the valve was stuck. It was so old and rusted it wouldn't budge. So I ran to the front desk and had to light a fire under their ass because they seemed like they weren't in any rush to come. When they came I had already used every towel in the room to try and barricade the water into the bathroom so that the whole room wouldn't fill up with water. It was finally sorted out when the plumber came and was able to stop the water by screwing in the internal mechanism inside the bowl at the back, I guess the mechanism came loose and thankfully wasn't actually broken. Even he couldn't get the shutoff valve to close. So it's no luxury hotel and most of the staff didn't seem to be too enthused with their jobs or lives for that matter. However there were a few around the hotel who were pleasant. The lobby bar staff were great. The pool area bar staff had disgusted looks on their faces most of the time. Same with the beach area bar. Finally, we enjoyed the beautiful beaches and the included kayak and peddle boats. The staff that entertained guests with exercise sessions and games on the beach were great. All in all we made the best of it and enjoyed our holiday but only because we kept reminding ourselves to make the best of it, which in retrospect isn't what I would call a great experience. It took a lot of positive thinking and lowered expectations.

Fabulous Staff

The hotel staff were friendly & accommodating while facing a very difficult situation. Some of the guests were extremely rude & challenging especially at meal times in the buffet area. They took over completely the bar & most of the common areas.

Not what it was.

This hotel/resort has come under new ownership and is promoting heavily in Europe and Russia. Only one of the elevators works about 10% of the time. We were out numbered by Russians..like 3 to 1. The Russians take a lot of food..like all the food. So, as a result the rest of us didn't get any...and I mean no food. Black beans and rice were the main stay. They served a quasi beef stew with brussel sprouts for all three meals for three days in a row. Some buns..no bread until the last day.  [... read more] We spent a good amount of time hungry. The tuck shop was closed when it shouldn't have been. When it was open sold $7 cans of pringles.. Burgers were the main stay..and they were usually undercooked. not happy at all..the pool and beach area are great...as is the staff..but lots and lots of things are lacking. We won't be back.

Great Beach

Had a great time at this resort. They are upgrading most of the resort. It is a bit aged however for the price well worth the price. Food was better than expected. Staff were very friendly. Exchange your money at the airport the hotel had a poor exchange rate. Beach area was great lots of loungers

Very accomodating

This hotel was very inviting! We were served at the table, didnt have to stand in line to get drinks. Check in was super, we needed a main floor suite, as I have been using a cane lately, they were very accomodating. Was kind of tough getting around with the cane, as there are steps EVERYWHERE...but just took my time! Restaurant buffet had lots of food, you wont go hungry. Fast and pleasant service in the restaurant. The only downfall of this resort is that the bus is quite a distance to wa [... read more]lk to - especially when using a cane. Would have been awesome to have the bus come closer to the resort...I think that will happen in the future. I would recommend this resort.

2star Resort Tuxpan Cuba

This resort requires a lot of maintenance. Upon arrival check in was very slow and did not go smoothly. We then proceed to our rooms on the fourth floor, there was only one working elevator out of four. The one could not go to the fourth floor, we had to haul our luggage up. The fourth floor had ver few working lights, it was so dark we could not see to put the key card in the door without a flash light, very eerie. We complained every day but this did not get resolved until our seventh day. The [... read more] cable cords are to short and we had to fix ours but even then it was to grainy to watch. The staff in all the restaurants were amazing and they helped to make our stay and our vacation very fun.

Great vacation, moderate resort.

Having been to Cuba three times in the past 3 years, the previous trips where in April. This trip was in November and I realize that it was low season but the Tuxpan came up short. Soon check-in we realized that being put on the 4th floor and the elevator was broken so carrying suitcases up stairs was the only option. Elevated was broken most of our trip. Next morning reported that their where minimal hall lights on my floor ( one light for aprox. every 10 rooms ). I was told they knew that and  [... read more]would look into it 7 days later light was put in front of my room. Cable for tv was ripped out of wall and nothing but a bare wire to reinsert in but that was a minor fix by me. While having said that, the service staff in the resort (except front desk staff) where exceptional. They went above and beyond in every way.

Amazing resort

Hi we stay at this resort one week and let tell you we love it my room was always nice and clean the people from the lobby bar they were the best the restaurant also the best the beach life guards they were the best I will go back in feb. next year un abraço para todos lós trabajadores del hotel felix

Amazing beach and staff, the resort, not so amazing !

The resort was okay, but expected more, here are my ratings (1 to 10) based compared to other resorts I stayed at before : Beach: 9 Staff Friendliness: 7 Location: 4 Rooms: 3 Food Quality: 3 Drinks Variety: 4 Pool: 6 Facilities Services: 4 Entertainment: 3 Front Desk Service: 3

Beautiful beach

Room smelled like mold and was always damp.....the food was good but the same thing every day.....the pool was amazing and the beach was the best thing about this resort....the ceilings leaked when it rained

Relaxing holiday.

We just got back from one week at the Tuxpan. The resort in general was quiet, beach was clean and the pool wasn't busy. Food was average, not much variety each day but I always found something to eat. If you like fish then the buffet was great (I love fish). The resort staff were very good, always quick with a smile even though we noticed no one else was tipping (we tipped). The people at the reception were nice but not very helpful. I think they deal with a lot of unhappy people and just tune  [... read more]everyone out. The only complaints we have are the air conditioning didn't work very well and one night we had noisy people at all hours banging doors and talking loudly in the halls. This hotel is showing its age but still has a lot of character.

Feels like Family

This is our second time at Tuxpan. The first time we travelled with our teenage children and friends, this time we travelled with our elderly parents. The size of the resort is just what we like, its very small! I gave this a five start the last time I went and this time I give it a three, mainly because of the cold buffet food. Beach and staff are 5's! Before I go in to any details, I want to say that the STAFF AT THIS RESORT IS WONDERFUL! Full picture: we paid more this time and di [... read more]dn't necessarily feel like we had the value for our dollar (even though we know we had a GREAT deal the first time!) Food: not much choice for buffet, although the main grill always had something good. The food was NOT hot or even warm in any of the heating trays which was disappointing. The beach food on was good. The snacks at the pool bar were also good (pizza, sandwiches, lobster that you pay for). Pool: getting a bit run down, broken tiles and a bit dirty compared to others we have visited. Always lots of chairs which is a bonus. Beach: as any in Varadero it is FABULOUS!! The biggest reason for Varadero in my opinion. Rooms: always well cleaned but aging. Ours looked over the pool and the beach side. We stayed on second floor both times and it is a perfect location. Access for Elderly: the elevators are unreliable and don't actually go to all the floors, so stairs are something that elderly must be able to climb. It was a bit of an issue for us ( my parents I should say). The tubs are also very high which was troublesome for my parents. There are no "handicap accessible rooms" at this resort. Entertainment: always someone playing around dinner time at the piano bar area and they were great. The night time shows didn't always happen and weren't as good as other resorts but it is something that is terribly important to us. If you are looking for great night shows, this wouldn't be your choice. Staff: they truly are the best! Everyone, at every location is very friendly and helpful! From the reception, to the wait staff to Alexis the omelette chef, all the pool bar staff and beach bar staff...they are the reason that people continue to return. It is what we remembered from our first visit and they didn't disappoint the this time.

Fun and friendly resort

The hotel is clean and the beach is amazing. Food selection was good. New variety. Love the fruit selection . They have a juice bar outside. The staff are very friendly and loving. Good to each other. You feel like part of a big family. Visitors from around the world mingle and have fun. We made many friends. Love the coffee bar.

Great time great place!

all was good for the whole week a card problem a phone problem but no big deal but there was no entertainment at night only one night that we were there no big deal for us but it should not be advertised nightly entertainment because there was not

Great staff

We stayed at nov 16 to dec 3. Staff was great and very friendly. Resort is having some renovations in the main lobby but that that is effecting your stay. Food was average, rooms were clean, resort was clean. Good value for the price. Beach was amazing spent most of the day there. Wish we would have had more entertainment but it was bad timing with the death of Fidel Castro. Would stay again.

Excelente resort

Love the hotel, and it's people, excellent service, good food, and awesome daily entretaent and friendly atmosphere We got upgraded to VIP room and were treated like kings. Definitely will go back to tuxpan when we are ready to go back to Cuba

10 days at the Tuxpan

The Tuxpan is an older and dated resort. Most of the staff are amazing and go out of their way for the guest. Yandy at the coffee bar is the best and makes the most amazing coffee! Henry at the beach grill is fantastic and is always smiling. The buffet staff are not attentive to guest and often we were not offered even a glass of water or had to find our own utensils. The food has improved this year and having the option of wifi was a bonus. However the resort often did not have internet cards a [... read more]vailable. Rooms are your typical 4 star Cuban resort and could use an updating but were always clean. The grounds are very clean as was the pool. The outdoor BBQ's was a nice touch this year and adds more options other than the buffet and beach grill. I can not say enough about the beach, it is absolutely stunning and beautiful! The location of the Tuxpan is perfect as it is less than an hour walk into town are a short cab ride. I would return to this resort for the right price.

Resort rooms need attention

Great resort - people are friendly, the hotel and grounds are kept immaculate, the pool and beach are well maintained. The rooms are getting to be very bad. I don't see how Cubanacan can rate this resort as a 4-star when they don't want to invest any money in upgrading the rooms. Service is definitely impacted by the reduction in staff - they are still extremely friendly but now stressed because too much to do and no longer staff available to assist them when the hotel is full.

Disappointment

I was not going to bother but I wish to make sure that others are aware of this resort. This resort is in dire need of repairs and upgrading. The rooms are very musty and old but when you are away you really don't spend much time in your room so not a big concern for us. The beach was washed away with 3' drops and very hard to walk on. The food was boring and by the end of our vacation we were sick of the same old every single day. The pool was missing tiles and the Jacuzzi has not worked for qu [... read more]ite some time as there were leaves within it and it was extremely dirty. What made our trip amazing was the staff which are friendly and truly care about your stay and will go out of their way to assist you.

Wonderful resort!

The hotel is older, the buffet is somewhat limited..but it was good. Everyone needs to remember this is Cuba, they DO NOT have access to all we have in Canada. There was lots to do...we truly enjoyed ourselves.