Great location.

Great proximity to the downtown. Good variety of food from day to day. Beach is rocky. Rooms are fine, but not all have balconies. Staff are great. Pool is missing some tiles but they are fixing it. Good stay overall!

Location, location, location.

We met here 21 years ago, and are in our mid sixties. We have been to Mexico at least 30 times, and cruised for over 120 days. Surprise, we go a cab ride from the scare port to the hotel...instead of the usual big bus milk run. Staff great, rooms great, hot water and pressure, way better than at home. RM 1247 with balcony and ocean view. Beach was in good shape, at the end of Jan. stayed 10 days. Pool area has limited space, but we are beach people. Food was surprising. We had  [... read more]some wonderful meals, especially at the beach restaurant. We could not believe the beef medallions, out of this world, melt in your mouth. Also the cream seafood soup there was to die for. They used lamb broth and sea food to create a rich flavor. Beef burria in the buffet was also a favorite. A lot of the food was totally acceptable, if you could not find anything there to your liking, I would be surprised. Service was awesome, even at the beach the servers were on it, drinks, drinks and more drinks. Hey it's not the Mayan Palace, expect some rough edges. The clientele are a fun crowd, easy going and seemed to mix a little more than normal.

Enjoyed our stay at Buenaventura

We were there from January 5 -12, 2018. Flight to PV was good and a few minutes early. We could not check into our room until about 3pm. The check-in process was easy. Staff was friendly. This was our first visit to PV. Our room was small but nice. Clean. A/C worked well. Balcony is small. Ours had only a partial view of the ocean. Maid service was excellent. We tipped her every day. The grounds are well kept. It is a pretty place. A smaller resort though. So do not expect the dining opti [... read more]ons that a large resort provides. On the other hand, you are not in a crowd staying here. There are 2 outdoor bars. One is mainly for margaritas. The other serves everything. The pool is nice. One big pool plus a smaller one and one for kids. This is a family resort. The beach has nice sand. You can walk quite a distance on very fine soft or packed sand. Swimming is not the best here as the water gets deep in a hurry. The hotel is at a VERY good location. There are stores on the same block of you can walk to the Malecon in 15 minutes (6 blocks). The Malecon is worth visiting. The food is average. After a week, you tire of it. The security at the hotel is very good. They supervise carefully. The biggest letdown was the entertainment. It is not up to par. I was expecting more. One of the experiences you will have here or anywhere in PV is a faceoff with a time share agent. Be prepared. Be tough. Be ready to say no firmly.

Resort was okay

The one thing I can say is most of the staff we encountered were wonderful. The rooms I found weren’t quite what you see on the website but clean enough, could use a little updating. Food was decent but if you want pancakes and bacon you have to order from the waiter not always available at buffet not a big deal. Lots of beach service and around the pool, tip well and they bring you anything. Not a huge resort so not a lot of choices one bar and one restaurant unless you book the al a carte. W [... read more]e found a lot of people left as you are so close to the melacon to eat out. But in my mind when you pay so much for your trip why pay to eat somewhere else all the time. Next and I wasn’t impressed by this when you check out they cut your band off and you no longer can use their services, we had two and half hours before we left for the airport. They wanted 100 pesos an hour per person if you wanted to use the facilities. Okay 100 pesos is not that much but to me it is the principal we paid good money for our trip and we tipped everyone constantly. I was not impressed I have never found this at any other resort I have stayed at. I like you are close to the melacon but I would not choose to go back. The royal decameron Is our go to and I really missed it this trip. Adult pool always had kids in it Beach was rocky, beach and pools chairs not great.

Great location

the grounds were lovely, well maintained, pools terrific layout( quieter, adult area as well), buffet offered lots of choices .Wait staff friendly and accommodating. Oscar the bartender was awesome ! Dulce the waitress was as well. Rooms clean , shower basic- suggest they install grab bars for safety. It was very hot and humid when I was there so it took some time to cool the room off- ceiling fans would help. The only downside this visit was related to the inundation of kids and families for  [... read more]the soccer tournament( that occurs annually) which resulted in lots of noise, kids at the bar( soft drinks), lineups at dinner during the last 3days. They weren't bad it was just so noisy. Otherwise a good place to stay.

Clean Friendly Resort !

Stayed at the Buenaventura from Oct 16- 23rd. Hotel is clean, small, easy to get around. Food was always great, lots of selection and usually hotter than other hotels I've stayed at. Eduardo is an amazing server for around the pool and beach. Our stay was made more relaxing by his excellent service. It is still a good 5-10 minute walk to get down town but people need to realize that the Malecon is a mile long after you get there. I've stayed further away and taken the bus and enjoyed it just as  [... read more]much. There was construction going on at the hotel for the entire week we were there, no major amount of noise but some walkways were blocked so getting around was a bit more inconvenient. There were 3 weddings during the week we were there as well. The weddings didn't over take the whole resort but it did make some areas off limits for the week. The lounge chairs by the swing bar were my favorite place. They are suppose to be adults only but not all parents read the rules so kids did come in a few times. Over all this resort is very pleasant. I would stay here again but I would also stay at other resorts farther away from downtown if the price were the same or cheaper.

Great location

Good: Great location - beachfront and only 10 minutes walk to Malecom. Very friendly and sweet staff. Grounds were cleaned constantly. Average: Food good but not great. Mainly Mexican dishes. Rooms clean but outdated (especially bathrooms), it is old hotel and needs rooms renovation. AC is also old. Bad: Major construction in the middle of the hotel, very noisy going through the whole day. Some rooms are more noisy than others. We were relocated 3rd night to more quiet rm. If you are look [... read more]ing for the Organic food, there is not any selection! They try to get you to their presentation for the Hotel Club Vacation. If you agree, you get free city tour and massage but you will also waste several hrs and get the hard sell. In summary, good value for the Money (we got it at discounted cost).

Buenaventura Grand and Spa.

This hotel is on the beach and just a couple of blocks the the famous Peurto Vallarta Malecon, a beautiful walk along the beach with shopping across the street, the downtown and the Romantic Zone. It is a smaller hotel (4 stories) and has had a lot of upgrades. The staff at this hotel is just wonderful, the grounds and outside public places are beautiful! The dining is a raised patio on the sand, the food and seating are 5* There is a buffet as well. We have been to this hotel about 10 time [... read more]s and will go again! Most of their staff have been there a while and welcome us when we arrive. We feel like we are at home!!

Great place to be!

The smaller hotel is very authentically Mexican. Lobby area is lovely, grounds are beautifully kept and everything is very clean. The clientele is a nice mixture of families and individuals from all over as well as local people. The food was amazing. The kids club has great staff. The pool area was really nice. I would recommend this hotel to anyone. It is within walking distance to Puerta Vallarta stores and sights. The rooms are nice and the beach is great. All in all we had a fantastic [... read more] vacation.

Great resort and location

On our first day we got roped into a TIME SHARE gig. We should have just said NO in the beginning and gone on with our holiday. After that our holiday began. The grounds are beautiful, the rooms could use some updating but were clean. Staff is super friendly and accommodating. Most days we walked the Malecon into Vallarta, after spending time on the beach or at the pool. Once we discovered the Sunset Restaurant or a la cart, we had dinner there every night overlooking the ocean. The [... read more] food was top notch, with wonderful presentation, great quality and excellent service by all the staff. The supervisor, Jonathan, and his team of workers, waited on us hand and foot. Jonathan would stop at every table and converse with patrons, along with his friendly staff. And he would even jump in to serve if there was a need. We felt like we were having dinner with friends every night. So we will definitely keep the Buenaventura as a great place to stay in Mexico. Charlie and Larry

Great Resort

Trip Central has been very instrumental to me in the last decade with my yearly hot holiday. I can not say enough excellent accolades about Nicole Deforest. I approached her this summer about a trip to Puerto Vallarta. She went above and beyond normal travel agent expectations. She helped me and the group of eleven secure travel plans, she assisted with numerous hardships along the way, such as: passport and payment issues, cancellations and participant changes. Her diligence and patience when  [... read more]dealing with clients like us. West Jet, Buenaventura staff and follow up with trip advisor, in my opinion, is second to none. Nicole is truly a strong credit to her profession. My future travel plans will always include her expertise. The Buenaventura Grand Hotel &Spa is a resort I would visit again. First impression of the hotel is limited as it doesn't have the flash and cosmetic appeal of other hotels, but upon entering you are over come with a feeling of comfort. There was an even ratio of staff to guests, each staff member goes out of there way to constantly make you feel special. The staff appear to enjoy their work, job duties and coworkers. I would say they were the best staff I have ever experienced at a resort. I would like to acknowledge one of the staff members in particular, Edwardo, who's work station is on the beach serving guests. He walked in the sand all day long never missing a beat, he would remember your name and your drink preference. Also Leticia Galena of the Frutas & Flores buffet restaurant. She makes you feel so comfortable and relaxed while she caters to you. 0verall, hotel is extremely clean and tidy, best of all you always had hot water in the shower which is not always the case at other resorts. Hotel Security is top shelf. It has a subtle presence no matter where you are on the resort. The beach area is constantly patrolled with a roped of section where you can relax and soak up the sun. Beach Vendors are closely watched and can only enter the roped off area when granted permission by the security guards. It's awesome. As good as it sounds, you can always find a few negative points too. The beach needs more sand, it is a challenge to enter the water due to the pebbles and river rock. The resort needs to have more night life after 10 pm. I believe the crowd that frequents the hotel is older in nature, a lot of pensioners that retire early in the evening. After the evening shows end around 10 pm, everything shuts down. If you wanted to socialize or dance a little you are forced to leave the resort. Obviously this is both a plus and a minus for guests depending on the individual. I have a suggestion or solution to possibly rectify the problem. Perhaps the resort could have parties or dances on Friday and Saturday night, they could go to midnight or 1am with live entertainment. After all your on a holiday why not have some fun! All in all, I had a very enjoyable experience and would do it all over again. I would like to thank Nicole Deforest from Trip Central and the staff at Buenaventura Grand Hotel & Spa again, just outstanding customer service.

Beautiful Resort

We had an amazing time at this resort, service was wonderful, all the Staff it's so nice and friendly, they make our stay even better. Food was excellent at the buffet, we weren't to impressed with the food at the Resturant a la carte, wasn't anough and not as good as the buffet. We are very happy and satisfied, we would like go back a second time

Amazing Resort

One cannot say enough about how wonderful the hotel and their staff were during our stay. Everyone was so friendly and accommodating to anything we needed. The food was excellent and the beverages delicious. Excellent resort!

Jan 4-18, 2017

The hotel is located 6 blocks from the Malecon. Easy walking distance. The local buses are very easy to get around on from this location. The hotel staff was very friendly and were always helpful. Food was good. I would recommend this hotel to anyone going to PV.

Great location, amazing service!

The staff at the Buenaventura were the best. I would definitely go back to this resort and would recommend it to other people. The only thing that I can many be say that was wrong was there were some loud frat boys that were obnoxious and annoying but it wasn't the resorts fault.

Small, intimate resort.

Right in the heart of town. Staff were amazing, and because the resort is small, we got to know several guests and employees. There was a good variety of delicious food. The grounds were well-maintained and welcoming.

Very good location!

This was a nice small hotel right in the middle of town. It's within walking distance of pretty much everything. Food was good. The service was hit or miss. All in all a good place to unind foe a couple of weeks!

Most enjoyable holiday!

We had a comfortable room and a great and tasty variety of food and drinks but the most enjoyable for me were the exercise classes in the pool each day. The Mexican fiesta on Friday night was also quite exceptional.

Average Tired Resort

Apon arrival you may be given a room with no balcony, just a window that looks onto a parking lot/street view or a brick wall of the next resort. Rooms are tiny. Not something you go down to Mexico for. You have to nicely chat with the concierge to get the room you asked for. Staff is friendly. Beach is nice. Closeness to town is perfect.

Nice resort. Very family friendly

The hotel is nice and a great location in town walking distance to tons of restaurants and shops. The food was decent but the buffet can get old pretty fast. Beach was closed half of our stay due to high tides but nothing they can do about that. Pools were clean. The staff are all very helpful and nice. Drinks were also good. The beer did not taste watered down and the bars were kept clean. Rooms were clean and adequate although the beds were a little firm for my liking. Booked a romantic dinner [... read more] while we were there and got a 3 course dinner for roughly $15 each and the food was really good. Easily a $40 per person dinner where I am come from. The kids club was awesome and the staff there made them easy to trust.