Amazing Experience

Melia Cayo Guillermo was an amazing experience! The animation team was very entertaining and friendly. Food was delicious. The rooms needed a little updating but they were still clean and cozy. Grounds were beautifully kept. Beach was GORGEOUS!!

Very nice resort

The resort is amazing. The grounds are very well taken care of. Our room was very clean and lovely. We had a beautiful view of the pool and the ocean. All staff were very friendly and helpful. Service was great. The food was plenty and excellent. We have no complaints what so ever. We will return without hesitation. Great holiday.

Older smaller resort

We have had several stays here. It is a quiet. older resort, which has areas under renovation and/or repair. There is a small entertainment crew and occasional outside groups to entertain in the early evenings. There is beautiful beach which is good for swimming and snorkeling. Fishing off the dock is also fun. The food is of good quality and variety.

Disaster - do NOT go here

This resort is very 'tired' and is a state of disrepair. The room we were given was dirty, had broken tile, worn out tub and dirty linen. We ended up paying for an upgrade as this was the only way we were able to get our room changed. We heard from others as well that they were dissatisfied with their rooms. Lining on the pool was lifting and had creases - we were advised this was a result of last years hurricane and hadn't been repaired. Beach was very nice.

Absolutely beautiful and so relaxing!

I came here this past march with my mom and one of her good friends and we had a wonderful time! Cuba is known for how friendly the people are and this resort certainly lived up to that reputation. Everyone was so kind and welcoming and they made an effort to get to know us and make our stay as welcoming as possible. (Special shoutout to China and Mandy from the entertainment staff, Omar and Yandy at the snack bar, Ayanaldis, Yenisey, Malayena and Edel at the buffet, Eric at the lunch restaura [... read more]nt by the beach, all of the bellboys at the front desk, and Carlos, who is one of the managers I believe). First the good things: The beach was an absolute dream. If there is one thing I would go back for, it is for the beach. The water was beautiful and clear, the sand was kept nice and clean and there was always enough seating. The dock going out into the middle of the water was also stunning and even better than the pictures show. Incredible! The resort itself was also stunning. It was so well-kept and surrounded by so much greenery (this was one of the reasons we chose this resort!) All of the public spaces were very well maintained and consistently being cleaned. People would regularly come around the beach and pool area to serve drinks. Contrary to most of the warnings one receives on the food in Cuba, the food at this resort was fantastic! They had so much variety and everything tasted wonderful. We talked to some people at the neighbouring resorts who did not have the same experience, so that is a definite bonus for Melia! The nighttime à la carte's (international, cuban and mediterranean) were not very good, however. The food they served was overly salty for some reason; we ended up just going to the buffet afterward. Other than that, the food everywhere was lovely. Just a disclaimer: This resort tended to have an older crowd. Or people with very small children. It's definitely not the kind of place you want to go to have a wild week, it was very tame and is meant mostly for people who want to have a calm, relaxing week off. The resort is older and you could definitely tell, but that did not take away from the comfort of it. Our room was very nice and well-kept. It felt very clean and comfortable, as did the rest of the resort. The shows at night in the theatre were just spectacular. They were very well done and so entertaining to watch. Now for some things that could have been improved: The first thing we noticed when we entered the resort was that there was no music playing (unlike most other resorts that we have been to). We requested for there to be music played throughout the resort many times so I hope this is something they choose to implement soon. There was usually music playing along the beach and by the pools, but not in the lobby or restaurants. There were fairly good activities to participate in during the day, but the communication for when the activities and such would be held was very weak. There were zumba classes on the beach during the day and sometimes there would be games, but they really weren't advertised very much. We were lucky because we became friends with the entertainment staff who would let us know when and where stuff was going on but for anyone else the activities would just end up being random. Also, the resort was advertised as having a disco on site but it was closed every night that we were there and no one was ever encouraged to go in. There were discos outside of the resort that you had to pay to get in and that's where most of the entertainment staff and other guests would end up going. This was very unfortunate because we (along with many other people) just couldn't justify leaving the resort to have to pay for drinks and music when we had drinks as part of our package. This was just a minor problem, however, and if going to the disco is not something you are interested in then this won't be an issue. The nightly entertainment was definitely enough to make up for the lack of other nightlife on the resort. Another thing we noticed immediately when we arrived was the lack of towels, which was an unfortunate situation for which the resort could not have been to blame. There weren't enough clean beach towels throughout the week, we often had to use the ones we already had, and we noticed as well that the towels in our room which we would leave on the floor to be washed would just ended up folded right back onto the rack; no fresh towels. Again, this was an issue they were having with the towel company off-site, but it was an inconvenience. Also, because it was an older hotel the toilets tended to have issues most of the time. They wouldn't flush fully, so for the one in our room we ended up needing to dump a bucket of water straight into the bowl to make everything pass through. The problems we had with the hotel were mostly minor inconveniences, otherwise we had a truly pleasant stay, and particularly walking around outside and on the beach felt like paradise. We would definitely recommend this resort to anyone looking for a calm and relaxing vacation with an incredible beach. I have never felt so before with other resorts, but I would definitely go back.

Rooms were very dated and toilets didn't work properly no hot water for our full time there!

Very disappointing for a Melia. We have stayed in Melia's in Cayo Santa Maria, Cayo Coco (3 times) and were very pleased with these. However because of this one we will not stay at another Melia. Arrival took for ever, one person on the front desk to check in the 16 guest that arrived. Toilet wouldn't flush any thing down and there was no hot water. Called 3 times the first night, no one came although they said they were sending someone each time. Spoke with Carlos (hotel manager) three times [... read more] and all he did was offer excuses for the problems not a solution. Transat rep (Marieta) was not helpful. Went to tell her our issues and she asked us to come back at 10. Went back and we were asked to come back at 11. Back at 11 and she offered another room (only one was available) or we could upgrade rooms and it would cost us 20-30 cuc per night (for a working toilet and hot water?? - maybe??), or change resorts. We were asked to come back at 1 to see a room. When back and the room wasn't ready for us to look at so were told to come back once again. What a wasted day and the whole thing was an inconvenience! Ended up changing rooms and had the same issues - toilet wouldn't fully flush and no hot water. Several guest we spoke with said they had the same problems! The wait staff were very friendly and made our day(s).

It was good but not great

We like smaller resorts so it suited us well. There were some issues on our arrival like not getting our room for 3/12 hours after check in time. When we did get our room, the key did not work for the door and the safe. And there was no bar fridge in the room. I went back to the front desk and they were going to send someone to fix everything right away. That did not happen that night. So the next morning we had to walk around with our valuables on us and leave our room door unlocked. So, after  [... read more]buffet brunch, I was able to get Carlos the manager up to our room and explain our concerns to him. He said to go enjoy the resort and he would have every thing fixed by noon. From there on, we had fun. Carlos, true to his word, addressed all our concerns. On the positive side, the beach is beautiful. As good as any we have seen in Cuba. And we have been to a different Cuban resort for 10 years now. The service and the food is great. Other than the few kinks that had to be worked out, yes, I will put Melia Cayo Guillermo on my list of resorts to return to.

Would not reccomend

After arriving march 20th we found several items not working. No air conditioning in the main buffet area, staff indicated it might be fixed in may. We were on a third floor room with no hot water (no warm either) which was reported every day to front desk staff. After several days we went to front desk and the famous manager Carlos happened to be there and indicated to us that they were having problems with the third floor in regards to hot water. He indicated to please come back the next day a [... read more]t 3 and we would be moved to a nice room with hot water. (each of our days there they said the same thing but when we went to the front desk , there was no rooms available) However in reading all about how efficient Carlos was , we returned to the front desk at 3 the next day ..........and again there was nothing available nor was Carlos working but the front desk again could not help us. After being shuffled around we were finally moved to another room but this time the door handle fell of the door and they were unable to fix the door and we had to move yet again. I finally spoke to the Air Transat rep and she told us she was going to move us to another resort, which she did. She was very helpful and arranged everything for us to go to the MGM Grand Muthu Imperial a short distance away. We discovered we were surely not the only ones transferred to this hotel and there were over 20 guests diverted to this hotel from the Melia Cayo Guillermo. I would avoid this hotel at all costs , it's run down and appears they do not have the proper people to repair anything at this resort and is in need of a complete make over, if it's possible at all.

Great Resort

Overall the resort is nice and you know it is a mature resort due to the foliage. There was a bit of a delay in getting our room but apparently they were upgrading some of the rooms with new mattresses, linens, drapes, etc. The food was always good and hot. would have liked to see the pool bar manned more often as the lobby bar maintained it and was not always attentive to it. The pool had a liner which I never seen in a resort before. I found them normally tiled or painted. This liner however h [... read more]ad many rips and was lifting and requires replacement/ The highlight of my trip and what I enjoyed the most was the long pier that went out into the ocean. It was such an amazing place to snorkel for fish. People would fish from it and feed pelicans along it. At the end there is a ladder which allows you to dive and swim from the end of it, Loved It. This resort however enjoyable certainly needs some TLC or an upgrading, you can see it's age and areas that over the past 15+ years have deteriorated. The Staff under the direction of Carlos, the manager where top notch. I would love to go back to this resort but likely not until an upgrade was carried out.

Lovely, but needs a lot of attentionl

This resort was beautiful to look at but unfortunately some drawbacks. The rooms need considerable up-grades. Floor chipped and rusted around facilities. People reported water deficiency and no hot water at times. The pool needs a lot of work since the liner has split in several places. The food was good and available not only in the large buffet room, but in two other restaurants and snack bar. The staff was friendly, the entertainment was excellent. the grounds are well-tended. We enj [... read more]oyed our stay there, but would not go back.

Loved it !

Wonderful staff, great food and an amazing beach! We had a great vacation. Lots to do, beach volleyball, foam party, aquafit, bingo and other special events. Rooms could use some updates and had some issues with the toilets. But overall would recommend this resort!

A bit disappointed

We were disappointed that we did not get the first floor as requested and had to climb 32 stairs to our "old" room that was right above the bar and the nightly entertainment. The room was in need of some updates.. Beach was beautiful...would recommend this resort for the beach alone ... But the pool liner was torn in several places and not much shade available. We have been to Cuba about 16X over the last 20 years and we saw signs of improvement in the dining over the years but it seems to have [... read more] taken a step back...the buffet was identical for our 7 days & the options were not appealing. The service at the bar was extremely poor...and we are tippers! We decided this would be our last vacation to Cuba!

Lovely resort

Loved the hotel. It was not to big and the layout of it was easy to get around. Lobby area was open and airy. the room was decent enough. food was great, had lots of flavor and a great selection. And my favorite was the fabulous beach! Of course the Cuban people are always kind , hardworking and lovely to talk to.

Good week at Melia Guillermo

After reading the reviews, we expected some issues regarding rooms in need of repair and water issues but the positives were the beach, and the people. This is pretty much what we got. The beach is terrific as we remember it and there were more loungers and palapas than I have ever seen. All the workers were super. Our first night, we realized our room (2225) was over the lobby bar. Around 2:30am, we asked to change rooms. Eduardo at the front desk said that he could offer only one room  [... read more]at that point and that we could look at it. He also said that rooms would become available the next day. The new room was older but we took it. I believe we were the only guests in the block, probably because the rooms were very dated. During the week, we could see rooms being completely refurbished in other blocks. We ate at the International but we found that the service was a bit rushed and the place lacked the ambiance. The buffet offered the usual grilled foods and there was a lot of variety. The food was fine. We enjoyed eating outside on the evenings the tables were set up outside. The buffet restaurant is very warm and it’s too bad that there are no open windows. The beach grill was great and we enjoyed lunch there everyday. We also ate at the Lobster Shack next to the resort, directly on the beach. Price was CUC 25 each and a bottle of wine was CUC 10. Lobster was good and we enjoyed the meal. There are some one storey bungalows and these seem to be refurbished. We were able to see one and the room was very nicely done. Carlos is the general manager and he can be seen in all areas of the resort. He chats with guests, including us, at breakfast. We discussed our room issue and he was ready to take notes until he heard that Eduardo dealt with the problem. If we had a newer room, we would go back.

We made the best of it but will def not return or recommend.

Resort lacked much. Everything was abit less than what we are used to. Rooms are tired although very clean. Many days i had no hot water to shower. They are renovating the rooms but they are an upgrade. Food was not much to be desired. By day 4 it was difficult to find something i wanted to eat. There were no eggs one morning...whats that ??..not boiled, fried or omelettes. One omelette bar going when there was eggs. (very slow) Entertainment most nights was in the lobby. Not much fo [... read more]r entertainment which you do miss when you go just the 2 of you. This needs improvement. Not much going on at the resort. If you are going to just relax the beach is just beautiful but very little going on at the resort in daytime games at the pool and exercises at the pool area. We are accustomed to much more activity around the pool. Resort was simply boring. There is a swim up bar which is not operational. Gym does not have a treadmill or elliptical. Maybe they should borrow one from the Melia CaycoCoco...they had several. Lastly what resort does not offer a courtesy room to shower before you leave the resort at 5:30 pm and you had to check out by 12 hand in your towels or give a deposit of $20.00 each. Met up with many people who where at the Muth MGM and paid the same money....disapointing !!!

The rebuild continues

This hotel is at least 20 years old and parts of it reflects it's age but the hotel is under renovation and the completed areas are up to date. The a la carte restaurants were very good as was the beach restaurant (I think it was called Rancho). The buffet is typical Cuba with 3 made to order stations (grill,paste,other) and the regular ready to serve buffet. The food was okay and the service was exceptional. The room we had was clean but quite dated. The furniture and bathroom reflected the  [... read more]resorts age. The beach is fantastic, long and relatively clean of seaweed, great for long walks. The pool on the other hand needs work, but there was no problems getting a lounge chair. To be fair, the resort was damaged quite heavily from hurricane Irma and they are working hard to fix the flood damage. But ultimately it comes down to value for your tourist dollar, and the the resort does not deliver the 4+* it advertises. We felt we overpaid for a resort based on the advertised rating. But 3 - 3+ pricing would have been much more appropriate. Perhaps when the renos are done it may regain its former glory, but now.

Tired resort

Lacks live entertainment Very hot buffet, no ceiling fans or A.C. Very tired rooms No toaster in buffet No beach bar Loaded with sand flies Every day the bars ran out of something including ice Beautiful beach

First Stay in Cuba

I took a shot on my first stay in Cuba, did much research on other hotels and comparing, and was not let down by Meliã! Great staff, clean room, was told the food was better than most and that was true. Great buffet with lots of options and decent a la carte restaurants. Very talented staff in the shows, the grounds were well kep, decent gym, and amazing beach! There were games and events held numerous times daily. My only “complaint” would be that the water was shut off for 12 hours or so  [... read more]at one point. But that’s why you have an ocean! Worth your money! Gracias Meliã!

Awesome Resort

Amazing resort, fantastic staff, stunning beach and pier! Carlos the manager of the resort goes out of his way to interact with each and every guest. He is always listening to any questions, comments and concerns about the resort. The buffet is fantastic and there is always something different each day. The lamb, pork and white fish were the best we had ever had. We had excellent servers at the buffet; Yaniris, Yasnery and our student waiter Terry. They were very attentive and their service was  [... read more]impeccable! The International Al la Cate was absolutely fabulous! Special mention to Sally and Amel on the entertainment staff, they went out of their way for us! The room was fantastic, always clean and the fridge was well stocked. The beach is stunning, an abundance of palapas and chaise lounges awaits you. The water is turquoise, clear and full of beautiful aquatic life! There was a water main break during our stay. However Carlos worked very fast to resolve the issue. In approximately 4 hours we had water again. This type of situation can happen anywhere at anytime. Of course there will always be people that complain about a situation like this. We ❤️ this resort and will most definitely return! 9/10

Amazing people, Beautiful beach

Considering this is one of the oldest resorts it is in good shape, I am sure this in part of their new manager Carlos. Carlos was always happy to see you, very helpful, goes above and beyond. The resort was clean, the staff is very friendly and the food was good. We had no complaints and will be returning next year