Thumbs up!

Thanks Karol. You were a total star throughout the entire process and ALL my questions. This was my third trip to this hotel since May 2019. New management have really improved the place. All buildings have been painted, foods better. Animation team are outstanding. Amazing people.

Quiet week

We stayed in a wooden bungalow with a nice view of the ocean. The resort was half empty during our stay so it was very quiet. The food was typical Cuban fare but there was a decent selection so we never went hungry. The staff were excellent and the check in check out process was painless. Our flight arrived a bit late and they kept the buffet open so we could eat when we arrived.

Not bad for price but lacking in some ways

The hotel itself was not the most modern had a few problems with septic and little black bugs in the room , but the staff was very very friendly , advertised on website were non motorized water sports included well supersize supersize one hr of kite surfing is 150.00 insane price 70 cuc to rent a catamaran and 40 cuc to rent a kayak not a darn thing free except beach towel ,. anything you want to do for fun to go see or to do cost a fortune kinda messed up seeing its a poor country o [... read more]ne would think price would be much much less ,aside from that the food was decent not top shelf but okay .

Amazing Vacation!

We had a wonderful time at the Gran Caribe Club Cayo Guillermo. The resort is an older resort but extremely well maintained. The grounds were well maintained and clean. The pools crystal clear. The beach beautiful with the ability to walk in both directions quite far. It is a beach frequented by kite surfers so lots to watch! The main pool has a wonderful pool bar with an excellent grille for hamburger, fries, etc. The drinks great. My favourite place - the lobby bar and cafe had wonde [... read more]rful coffees and drinks and live Cuban entertainment every evening. The buffet was very good and although my expectations of the food were very low going into the trip I was very pleasantly surprised. There were two a la carte restaurants that rotated between Italian, Asian and Mediterranean and every meal proved to be amazing. Our room was well equipped with towels, toilet paper and an ongoing supply of bottled water - no issues. The staff at this resort were extremely friendly and we got a real sense of family feel with them. We met "George" who looks like George Clooney at the 2nd pool and he and the young bartender/server that he worked with (I forget his name) were amazing. We also loved Michael and Alex who were part of the Entertainment Team whom we loved. We took the hop on/hop off bus and went to Pilar Beach for 5 pesos. We also had an amazing lunch there ... check out the lobster. The best part of this trip actually was meeting some amazing couples (most of whom have visited Cuba and this particular resort several times). We have met friends that we will hopefully keep in touch and have for life. The hotel is in the process of changing ownership ... and they were doing ongoing surveys to obtain feedback from the guests on what could be done better. I am not sure if it was just the season ... but we did experience some "no see em" bites so bring some mosquito spray -

Beautiful staff, beautiful beach!

Excellent staff who welcomes all like family. Grounds are immaculate. Beach is clean, lots of chairs and gorgeous clear water. Excellent kite school with lessons available. Kiting here is the best location in Cayo Coco/Cayo Guillermo. Great value for the price.

GRAN CARIBE CLUB CAYO GUILLERMO

PARADISE SO COZY.FOOD IS AMAZING GREAT SERVICE ALEJANDRO CESAR EFENDI MANAGEMENT INTERACT AND SAY HELLO TO EVERYONE EVERYDAY .I NEVER SUBMIT A REVIEW BUT THE WAY I WAS TREATED SO WELL BY ALL.THANK YOU TO STUFF .GRACIAS A TOUDOS USTEDES DE GRAN CARIBE LO QUIERO MUNCHO I WILL BE BACK SOON

Amazing vacation

This trip was amazing, Gran Caribe Cayo Guillermo has gone from a good place to spend vacation to exceptionally good service and even more beautiful grounds. Enjoyed it enormously. I have been there quite a few times before, the location is like no other, the beach is a gem, the water so welcoming warm, the people that work there have always been incredible and the new management is making it a memorable vacation experience.

Beautiful resort

Our travel dates were from sept 27-oct 4th This resort, for the slow end of the season was well above any expectations I had before leaving!. I have been to cuba in the past, but usually during a busier time of year. All aspects of the gran caribe were attended to! Rooms, food, staff and grounds keeping.. bravo!! Xoxo One note to adventurers: because this is an island resort, the 'resort' excursions are at a minimal unless you travel to the mainland! Even as an adventurer myself, I would  [... read more]highly recommend this Resort

Fantastic romantic relaxing resort

The resort was beautiful, clean, and maintained. The buffet seemed a bit limited at times, maybe because it was a slower week, however the food was always good! The staff was phenomenal, super friendly, always helpful, and cheerful, we cant say enough about the staff.

One ⭐️

I will start with the positives beach 🏖 amazing. Pools were good. Most of the staff were happy and friendly. Had a great excursion to Moron etc. The resort is in total disrepair except the lobby and bar area and buffet. The rooms need severe help. The response to issues was pathetic. No water sometimes at the whole resort. Stayed in a bungalow, it was dark and the shower had issues, tv had issues, safe was busted. Extra pillows in the closet were revolting. No mini bar as advertised just  [... read more]a fridge. Ended up moving to another room which was better but no hot water. Patio door was broken. Food was absolutely awful except surprisingly on our last night they had food we could eat. Then came the surveys to our table. That was annoying. They can make good if they wanted to. Next day it was same old. They would not serve wine sometimes at the bar claiming to run out but had 40 plus bottles in plain site. The 24 hour snack bar closed at 5 pm every day. We both got sick from the food and had to miss an excursion. Simply not as advertised.

Low season

Good place to kiting. Beach is clean. Personnel is gentle. Pool was clean. The buffet place too but the quality of food was very poor. Many times it was warm or cold. My room was ok. But in many rooms was bugs water on the floor conditioner air difficulties. Many bugs on the resort

It's still Cojimar - No matter what the name change

If you are looking for a laid back resort, with few fellow tourists, this might be the resort for you. This is our 12th visit to Gran Garibe, and we have returned, not so much for the resort, but for the people that are employed there. We love the Staff. We try and get one of the older bungalows right down by the beach. The buildings are the oldest on the resort, but what the heck, they are right on the beach... If you are looking for 4 or 5 star accommodations, then this is not for you. T [... read more]he resort had around 120 guest when we were there May 1st. You can always find something to eat - Breakfast, always the best, lunch, try the pool bar, supper, try the Italian Restaurant - limited menu , but good. We go for the beach, you can walk from Gran Caribe all the way down to the Sol - 6kms.

Good resort

If you are traveling on a budget this is a good resort. Very quiet and it almost feels like a private beach. Resort is clean. If you are looking to party or meet young people this is not the place to be. The staff was friendly for the most part. Be prepared that food will not be of high quality.

Amazing Beach

The beach was great. One of the best spots for swimming and watching the Kite Surfers. The food was not the greatest, and I basically had to get into an argument with one of the maids to get her to give me a freakin roll of toilet paper. Other than that the staff was SO awesome. Very friendly. The landscapers do an amazing job and work so hard. The tennis courts are falling apart and there was no beach volleyball so that was a bit disappointing. The gym was pretty run down too. Overall, it's a f [... read more]un place if you're into drinking and lounging around the pool.

Plage exceptionnelle!

Vous allez à cet endroit pour profiter de la plage exceptionnelle! Site très calme. Eau chrystaline. Parfait pour le repos. Plage parfaite pour le kite!! Les chambres sont très modestes, et la nourriture, de base.

Amazing beach

We were really happy in this beach and we were having fun with the people and the stuff were nice and helpful. The food was very clean and good. I recommed people to go to this this place and relax their mind.

Absolutely incredible!

We stayed at the resort for 7 days and enjoyed the entertainment every night! From the shows to the discos we were super impressed! We stayed in the wooden bungalow which was beautiful! And enjoyed amazing food from morning to night! Not to mention the people were kind and so helpful! And the landscape and beach had the most gorgeous view you could ask for! Looking forward to booking again and enjoying even more fun in the sun in Cuba! Much love from Canada, Jessica Saccary

Gran Caribe Cayo Guillermo March 2019

Hotel it is rather dated but the staff and the ambiance is really nice to relax and have a good time, I paid a steal for 4 days with mom and sister and we had low expectations from the start. The rooms are dated and TV has one channel, bed sheets were clean but not changed everyday, you have to take them off and put on the floor for them to change it.The pressure of the water in the bathroom was awesome no issues and the AC worked well. Food honestly, it was not that good but it's not lik [... read more]e they do not have all the ingredients to make it awesome but they juts need to season their food before grilling it. I would take the soy sauce from the buffet and give it to the cook to season my fish before grilling. I stayed away from chicken and beef as it is taken raw and out on the grill in front of you.I did not go to cuba or chose this hotel for the food but because it was very affordable and for the beach. Excursions: we did the sailboat and snorkeling and it was awesome!!!\ we also took the double Decker bus to the market but really it's the ride that is awesome but nothing exciting at the market that you cannot get at the store at the hotel or at the airport when flying out. I would go back for the same price for sure with my husband bit not with my kids. Honestly if you get a great deal and go with low expectations you will have fun.

Decide for yourself but...

We have been to Cuba before so we know what to expect. We tried to give this resort the benefit of the doubt. But you can decide for yourself: Pros: beautiful beach, cleanest of the strip. Great if you like wading – not for swimming though. Missy does great braiding and Junior not only makes a great omelette, he actually can fry two eggs – lightly over – without breaking the yokes (must be a special skill in Cuba). Missy, Junior, and most of the non-management staff were friendl [... read more]y and made you feel welcome. Both pools looked clean Cons: we were eaten alive by mosquitoes – they seem to even like the insect repellent – we are Canadian we know mosquitoes – these were unbelievable and we were not the only ones with welts all over our bodies. getting a table that had cutlery was touch and go and how cutlery and glass wear were cleaned is disgusting (you don't want to know what happens behind the screens) I can handle cats coming and going when it's an open air buffet, but both buffets are closed, but the cats are allowed to wander in and out and all around. These are not pets, they are 'wild' and most likely have fleas etc... we are certain the Cuban people eat better food than they served in the buffets only one bartender to service the entire resort between 6:30ish and 8ish pm. This poor guy has to service EVERYONE – alcohol and coffee drinks – average wait in line 10 minutes. We were never offered beach towels – good thing we brought our own Shower head was at a fixed level of 8 feet so you have to take it down to use it and then any water that happened to hit the wall flooded the floor tub wouldn't drain – not even over night we had bugs in the tub when we arrived – more to follow on that. The air conditioner poured out water and wasn't fixed until our second complaint we had no housekeeping in our second room – the room they gave us due to the photos TV's in both our first room and our second room had to be fixed drapes in both rooms were old and torn and large gaps under the doors allow lizards free range we had a VERY valid complaint about a flying insect infestation in our room on day 5 and had to fight to get a new room – we were given the impression they thought we were exaggerating and said it was because of a weather change - until we showed them the photos (unable to download them here). Still took over 2 hours to get the new room The room new room was supposedly ocean front – well, after you walked though the kite school, it was. Housekeeping in first room didn't happen until around 5pm – then not at all in second room. Many of the staff work 16 to 18 hour days – everyday and it shows my husband got a better exchange rate than I did despite the fact that I was next in line Needless to say, we would NOT recommend this resort under any circumstances. We have written to Sunwing, Sercotel, and Iberostar to let the know of our experience. Waiting to see if either company replies

Very fun resort

I liked the feel of the resort. The little cottages make it a nice atmosphere There were some mosquitos but I managed them ok. (Off) the food was good always something to eat just not a lot of variety. Dinner plates were an issue never enough. If you asked for something you needed it was arranged. Beach was beautiful and not busy at my end of the resort near the adults only section. A very relaxing environment