Best Vacation Ever, Felt Like I was home with Family

We just returned back from our Vacation at Grand Club. It was a girls get away and we had the best time ever. I have travelled to Cuba many times and this is the first time I can actually say it felt like being with family. When we first arrived at the Hotel the room we received was not in the greatest condition. However Customer Service Rep Raynaldo was very quick to resolve the issue. He took us to several other rooms and let us choice which one we were more comfortable in. The Ho [... read more]tel is older and is currently being renovated. The grounds are very nice and kept very clean. We ate in the buffet and also at the a la carte and I have to say the food was amazing. The Entertainment staff was amazing, they were always by the pool or beach with lots of activities to participate in. They were always engaging with the guest to participate in activities. Two best Entertainment staff goes to Betty and Tiko. Also one more shout out to the best lifeguard by the pool who always made you feel safe Armando. I would recommend this place to anyone.

Home away from home

Great staff. Good food. This was our second trip. They made improvements since our last trip. Nightly shows are good. Bit of sea weed in water but they clean the beach daily. I will be going back soon.

Reasonable and clean.

The hotel was amazing . From day one the staff made me feel welcome looking forward to visit there again in the near future. The food was good the hotel had more than one restaurant and bar. The beach bar was very accommodated for guest a few steps from the beach and you have a drink, fries, hotdogs or burgers.

Great trip with 3 young kids!

Resort was absolutely perfect for families. Stunning beach with calm water. Kids pool was a big hit, very large and perfect depth. Buffet was best we've had in Cuba and perfect dining times for young families. Staff was all wonderful. Recommend Family Suite, we travelled with kids 6, 3, and 1.

Excellent Quality Price Ratio

Nice and kind staff !! Clean rooms !! Good variety of water sports !! Good possibilities of excursions outdoor !! Quiet and relaxing beach !! Fun shows at night !! Entertainment for children and adults !! We have received more than we have paid !!

It was a geriatric convention..

The resort itself was nicely maintained. A girl friend and I stayed for 5 days. The food was good, for Cuba. The shows were fairly nonexistent when we were there. We expected some grand dance numbers given the reviews; however, only one night had an actual dance show and that only consisted of 3 mediocre dances. The resort seems geared to older people and families with very young children. There was really no in between. Perhaps during a higher peak season, this isn't the case. (We were there Ap [... read more]ril 10-15, 2016) Overall, if you want to relax and do not much else, then go here. If you're looking for excitement and half entertaining excursions, go somewhere else. Also, if you are going to book, go through Sunwing, rather than Air Cubana. Our rep could never be found but the Sunwing lady was amazingly helpful (even though we weren't Sunwing guests). The staff were all nice enough. The lobby bar bartenders were the best. The beach is not that nice. Nothing compared to Cayo Largo. This one has maybe 10 feet of cleared space to use, and it's less than a foot deep. Even coco beach was disappointing...unless seaweed is your thing. Oh. Don't get a standard room if you like to sit out on the patio...there isn't one. Do the upgrade.

Perfect Vacation! Great Value!

I went with my daughters in April and loved this resort. They have been before and liked it then. When we got there the staff recognized them from last time. The entertainment group is fantastic especially Danny and Tico but all were great. The beach is beautiful although there is some seaweed and the pool is good too! The room was large, clean and had a separate room...worth a slightly higher cost for the junior suite. The food in the restaurant was somewhat limited but tasted good. Ivonne [... read more] in public relations is fantastic and offers superior service Internet cards 2 pesos for 1 hour can be bought and work well I have been to many places in Cuba but thought that this was the best value for my dollar, par none!! I will definitely go back.

Great resort

great resort, everything is very close, fully accessible, coffee is terrific, staff are excellent, rooms large and clean, food is Cuban, beach is fantastic. Local tours reasonably priced and great value

Awesome Resort

Gran Club is the only resort I will return to, year after year. It is so welcoming and quiet, with all the amenities you could ask for. Although it does need some updating, the staff is very friendly and helpful. Not a large resort, this keeps the noise down, and no line-ups for the buffet. The food is typical of what you can get at other Cuban resorts. I almost hate giving this resort a good review because I don't want the crowds there, however, I have recommended Gran Club to a number of peopl [... read more]e. The only downside would be the long 90 minute bus ride from the airport over bumpy Cuban roads.

Fun Resort

From Managers to the maids to the animation team as well as Yurina, the wonderful PR lady, made us feel special. Junior suite clean/comfortable. Beach/algae. Food: tasty/repetitive. Excellent quality/price.

Good vacation - Gran Club

I thought the Gran Club Santa Lucia was fine. Lovely grounds and pool. Service was very good and I liked the friendly staff. Our a la carte meal at the Italian restaurant was especially flavourful. My companion and I enjoyed our resort visit but had to get used to being surrounded by evening Cuban music coming from establishments near our resort.

Real Cuban Experience

This resort exceeded my expectations. It was the perfect size with no lineups and lounge chairs were always available. The food was very good for a 3 star resort and the grounds were well kept and beautiful. Staff were excellent. I recommend the junior suite as it is much more spacious and closer to the beach than the standard room. Improvements were being made continually and this resort will only get better. It is great value for money and I hope to return.

Amazing Resort

The entertainment was fantastic, the food was great, the resort was very clean and all staff were very helpful. I definitely will take my next trip to Cuba to this resort. The games around the pool each day and the entertainment staff were absolutely fantastic especially Lachi, Julio, Pluto and Bonbon.

Love this place!!

The beach & pool area were beautiful. The entertainment staff & dancers were amazing. The food was good, always had something we liked on the buffet, even for my picky kids! Our room was decent & clean. Was a fantastic trip & we hope to visit Gran Club again!!!

Used to be much better

new management still need work to do, lost a lot of customers due to poor service. not enough food at the the buffet, no change of variety of food beach very dirty full of sea weed. always running out of drinks at the bar.

It worths your dollars

The animation crew are wonderful and hotel staff are very polite and quite professional, first class. The only thing that bothers me is mosquito bite that makes me scratch all day and the cops bothering the locals

Good Time

This was my third time to this area in Cuba, each time staying at a different hotel. Overall this is my favourite. This hotel had the friendliest staff, good food, grounds well kept, amazing white sand beach. Fresh coconut every day. Stayed in Junior suite which was very large, room was clean, big balcony. Good value for money spent. If you just want to relax and enjoy the beach and sun, this is the place to go.

Great resort

Food was good, grounds clean and staff helpful. Diving was great the dive shop is next door a shot walk down the beach. Beautiful beach with white sand. Meals were taken in an enclosed room with air. Very nice resort I would go back.

Awesome entertainment staff!!

The grounds need a bit of sprucing up BUT that can all be overlooked! The staff especially the entertainment staff were amazing, very approachable, fun, and engaging! This is our third trip to Cuba so we knew to lower our expectations regarding food; we were very surprised with the buffet- for Cuba standards it was pretty good and varied-I would only recommend they add a salad bar. The a la carte restaurants were surprisingly great!! We went to all three (Italian, seafood and Cuban) and loved th [... read more]e Cuban! My only complaint is with the sunwing; according to their website And onsite rep; guests can beach bar hop with the other resorts in the area-when I witnessed someone attempting to do that they were refused service because they were not at the Gran Club. After I mentioned that the onsite sunwing rep had advised everyone of this upon arrival they checked with management and refused them service! The other sunwing rep issue was the outright lying with respects to the delayed flight; she kept telling us we were wrong that it was the original schedule even when we showed her our tickets stating otherwise! Extremely disappointing and frustrating especially for those with medical issues. Overall the trip was great and I would return but with a different provider.

Lovely trip to Grand Club!!!

We travelled as a family of five: two adults and three children. The transfer to the hotel was a little bit long for the kids but at the same time interesting as we could watch the real cuban life from our bus. We were pleasantly surprised when arrived to the hotel and even more when we entered our junior suite. We had a lovely spacious beachfront corner with master bedroom isolated from our little troublemakers ;-)). The room was well air conditioned and well maintened every day! The resort are [... read more]a is very spacious (compare to 4* Brisas next door) clean and taken care of with love! The food had no much choice, but the quality was good enough, none of us had stomac "surprise"...... ;-). The best ever was their ice cream! Here is a special message from our kids: "Viva Helado Cubano!" ;-))) Don't miss their pearl excursion - Catamaran with snorkeling to uninhabitant island - Playa Bonita! Unforgettable journey!!!!!!!!! Our special thanks to lovely Betty, Bon Bon, Nancy, Jose, Emanuel, to all front desk ladies, cleaning ladies and to ...... all of your team!!!! Your great spirits and welcoming hearts already keep us thinking to come back to you again!!! Hasta la vista Gran Club!!! ;-)))