Very nice resort but a little dated

Overall, great experience. The food was average and the resort was dated. The covid protocols were great. We really enjoyed the beach and the services (most times). The food selection needs improvement and some servers/bartenders are better than others. No one made the same Mojito.

Customer Service is Superfantastic!

This amazing small resort has everything you need for a relaxing vacation. There is enough of everything. You can party, escape, stroll, swim, be entertained, eat, relax, be pampered, etc. We would suggest the “privileged” package, so worth it. Part of the package gets you access to the BLoved bar and restaurant. This was by far the highlight place to eat. The Mexican food choices were amazing, and something for everyone. The best was the service at this spot! Alix, Rosario, and Argel especi [... read more]ally. Without their attention to details and kind ways it would have been just ok. Thank you Catalonia Royal Tulum! Another plus was the Sunwing rep Saul! He hooked us up on an amazing tour!

Thoroughly enjoyed our stay!

The grounds were immaculately kept we loved strolling through the grounds. Staff were friendly and helpful...they all work so hard for us and we apprecuated it. Food was fresh and well prepared and delicious.

Nice quiet resort

Small, quiet adults only resort. Entrance to the resort is very modest compared to bigger resorts. Lobby is impressive. Check in was efficient. There is a bar in the lobby tucked into a corner, that should be more in the open area. There is a small pond exiting the lobby with fish, turtles and various large birds. Path to the room is a very pretty, winding cobblestone path carved through the jungle. The room was cleaned consistently every afternoon. There was always adequate towels and th [... read more]e mini bar was always restocked. The 2 buffets were good and the 5 a la cartes were good. Favourite was the grill on the ocean. Swimming pool was too cold to enjoy. Beach is very nice with about 2 km of sand for walking. Seaweed was minimal, but increased with a strong east wind. It piled up over a couple of days and was not picked up. Recommend for couples looking for a quiet laid back vacation.

Wonderful Resort

The tropical gounds, beautiful pool and excellent staff, made this a perfect holiday with old friends. The beach was spectacular, beautiful to walk on with good snorkeling right in front of the resort. The small size, Adult only and availability, with no reservations, of great dining options, made for a relaxed vacation. The only dining option that was a disappointment was the Mexican, and we love authentic Mexican cuisine! We highly recommend the Privilege upgrade, which gives many perks i [... read more]ncluding access to the BLoved Beachfont restaurant and lounge. The Spa is luxurious and the massage was top rate! Excellent service, clean and beautiful grounds and buildings make this a special resort.

Enjoyable, relaxing, resort!

Check-in: Good, careful of upselling upon arrival, guest service agent sold us Honeymoon package and made an error in offerings so they gave us free Rauxa Show Tickets to compensate. No upgraded room, same one we booked as it was newer renovated and in middle of resort, quick access to beach/pool and other end to lobby. They gave us a choice as we arrived earlier afternoon as rooms were coming back in service from being cleaned. Nice rooms, good beds and pillows, well stocked mini-bars, nice [... read more] service to replace pool towels at your room not at the pool (loved this). Refresh rooms nightly. Great housekeeping, clean rooms. We did not watch any of the shows but heard some were good. Hotel needs a designated professional theatre or stage as at other hotels to have the shows. Entertainment in lobby would have been nice to last more than just an hour while everyone was at dinner and didn't get to enjoy it. Lobby is quite nice, large well appointed, good air circulation, large lobby bar and good space to sit just nothing happening there. Rauxa show, don't waste your money to buy tickets. Entertaining for sure, food was great but small portions, service was excellent, but wasn't the Wow I was expecting. Beach, fantastic! Not a huge long beach but a decent bay to walk from one end to the other. Not too much traffic on beach from those outside the resort which was nice. A few beach clubs on the stretch, some abandoned hotels. Upgrade to Privilege well worth it! Loved having the BLoved restaurant there open all day great food, good service. Beach service by Cesar was awesome. Beach staff serving work hard, so please tip them, they won't forget you. This is not a resort that skimps on alcohol and they serve premium alcohol so tread lightly and be specific on what you want. Coffee is great, OMG fresh bread is everywhere..... Would definitely return, my husband found it a bit sleepy in regards to daily activities as we are used to larger resorts but this was just what the doctor ordered. Would be a great hotel to go with a few couples. Specialty restaurants: We really enjoyed the Grill, not crazy about Italian although service by Maitre D' was excellent as I was not feeling well that night and he seemed to cater to our needs while servers were a little disorganized. Did not go to other specialty restaurants but the main buffet was awesome, had everything you would want, not busy at dinner and very good selection. Main buffet was also amazing for breakfast! No reservations needed at any restaurant and plenty of selection to choose from. Spa massage was not very good. Outdoor area should be like in Punta Cana at the Catalonia Bavaro, no one used the outdoor space and weather was good not too humid and hot. Indoor spa was lovely, gym was there also and was well appointed. Would I return, yes! This was our first adults only and will not be the last!

Awesome Resort !!

We were there from Feb 5-12 and had the best time with Friends and Family !! Food was the best we have had !! Rooms were spacious and clean, and the grounds and pool were kept clean and tidy ! We would definitely recommend this resort to anyone !

Good resort too quiet and boring

This resort is small, quiet,they do not play music on the beach except for an hour a day when they do water arobics....there is a bar in the main lobby tucked away in the corner with no patio to sit on no music playing except at night when they have either a violinist or a guitar player...ect ect The beach front at this resort is beautiful ...not many trees for shade no palapas on the beach...the beach is very close to a bar and the pool..... Pool always looked busy but just passed by as we do [... read more] not sit at a pool.... The buffet was okay nothing great not a huge selection lunch was better than dinner.... you have a choice to go to all restaurants for dinner, no reservations... Except the beloved restaurant which is for upgrade only,did not upgrade so cannot comment, the rooms were really nice nothing fancy but updated and clean the walkway is in middle of a rainforest setting on either side only 6 bldgs 3 on each side There is a little animal called a coati (racoon family) very friendly will be roaming around when people walk by especially when fed, (you are not suppose to feed) they can bite The resort is just about in the middle of the 2 cities Tulum and Playa Del Carmen you can take the collectivo too both places.... Distance from airport to resort is approximately 50-60 min The steak house was very good The photographers were really annoying constantly trying to take pictures of you One night during the week the resort has a few vendors in selling on the pathway They also have a store at the pool and in the lobby .

Very nice!

we'll go back!we'll go back!we'll go back!we'll go back!we'll go back!we'll go back!we'll go back!we'll go back!we'll go back!we'll go back!we'll go back!we'll go back!we'll go back!we'll go back!we'll go back!we'll go back!we'll go back!we'll go back!we'll go back!we'll go back!we'll go back!

Lovely Resort

Resort was lovely. Very clean, good food and friendly staff. We highly recommend this resort and would return. The a la cart restaurants were very good and appreciated not having to make reservations ahead of time at them.

Really relaxing time

Its far from the airport but once you get here the travel is worth it. Its about an hour away driving. The staff were very friendly and we didnt have a bad experience with anyone while we were there. Its very close to a beautiful blue beach which is kept clean every day. The food and restaurants were awesome. My favourite was the Italian restaurant. They have this really swanky japanese restaurant called Tao Cat...also amazing. BRING BUG SPRAY OR YOU WILL GET BIT. THIS IS NOT A PARTY RESORT [... read more].. I REPEAT... NOT A PARTY RESORT. The only complaint I have was that at the snack bar or the italian restaurant the food would take way too long. It got to the point where we left a couple meals because we were fed up with the wait time despite being the first ones there and putting our orders in early. Please hire more kitchen staff for your resort. The waiters were awesome and work very hard. Everyone there works as a team and this shines through at the resort. Anything you need they will accomodate you.

Good resort

The grounds were excellent, the a la cartel very good/ the buffets average/ The rooms very good and clean. The beach was not very good ..the sand is white but significant seaweed / not their fault but a strong negative if you like beach Not a fan of the exclusive and privilege levels at a small resort

Amazing resort!

This place is amazing. Great food, staff, and environment. The beach was kept clean and we never had to fight for a chair. The rooms are spacious and very nice bathrooms. Recommend the Mexican restaurant.

Amazing Resort Catalonia Royal Tulum

We loved the CRT because of the beautiful beach and pool, amazing service, cleanliness of the rooms and grounds, service and food. If you are seeking a quiet and relaxing vacation then this is the place. We will return for sure!

Underwhelming Vacation

Overall we enjoyed our stay but we would not return. PROS: Grounds, Customer Service, Rooms, Pool, Beach We stayed at this resort for 5 days and have to say that the customer service was impeccable! If we had questions or any issues (I.E. malfunctioning safe), we were helped right away or someone sent to our room within 30 minutes of placing the call for assistance. The resort grounds, pool and beach were all absolutely beautiful! Simply walking around on the resort grounds was a treat with  [... read more]the abundance of trees, ponds, birds, bridges and friendly local wildlife in the resort itself. CONS: Food, Sales staff, Beach, Night life Sales staff: there are a ton of staff in white uniforms that walk the grounds "ensuring your holiday is good", but the moment you respond or stop to talk, they start the sales pitch of how to cut out the middleman for your vacations and go through them instead. We had the exact same person approach us to have the same exact conversation each 2-3 times a day every single day we were there: "where are you from, hows the weather back home, how long are you here for, etc" trying to engage us into their 60 minute sales pitch. Food: we chose this resort based off the good reviews for food and we were very disappointed. We tried almost every restaurant (not the "exclusive package") and found they all lacked significantly in flavor. We even tried the room service and ordered the enchiladas and caeser salad our last night. It arrived very quickly but when I ordered, I mentioned that I was allergic to avocado and needed to ensure there was none in the dish - to which they replied that I was good and there would be no avocado. They then sent a side dish of guacamole on the same plate as my enchiladas. Not only could I not eat what I had ordered but when my husband tried to eat them, he said the filling was slimy (chicken and onions were the only filling) and it was tasteless and stopped after 2 bites. I shared the caesar salad with my husband, which was pretty good flavor wise but the pool of water at the bottom was less than appetizing. The only delicious meal we had our entire trip was at the Cancun airport on our way home (Guy Fieri's - so good!). Beach: a lot of seaweed! The sand and water were lovely and the beach setup for lounging was great. However, the amount of seaweed was surprising considering the reviews have not reflected much. It took all morning for the staff to clear beach of seaweed and by mid afternoon you were once again hopping over mounds that stretched the length of the grounds. Personally, I don't view it as a big deterrent for this resort but something to note for your stay. Nightlife: not a lot going on while we were there (Monday-Friday). They have a few bars open until 2am but it is a quiet resort so if you're looking for a party, you might want to look elsewhere.

Beautiful!

The adult only resort was perfect and the staff were wonderful and extremely helpful. The rooms did not have views of the beach but the trees and animals made more than up for it. I highly recommend this resort to anyone looking for either a trip with some froends or a romantique getaway.

Good Value Destination

Overall this is a very nice resort - typical of what have experienced at Catalonia properties. It is somewhat older but very well maintained. The service personnel are very friendly and accommodating. The food is quite good although we found the Mexican and Asian restaurants to not be to our tastes. The beach is great and the grounds are well maintained. There are two drawbacks to the property: first it is over an hour from the airport and second, it is a long walk from the rooms to the pool/bea [... read more]ch area. We will go back. A fair rating would be 4.5.

Relaxation

Beautiful, well kept grounds, large, clean rooms. Professional, friendly staff, easy to communicate in English. Quiet & relaxing. Smaller resort with plenty of al a carte dining options. Lots to do within a short drive.

Awesome all-inclusive

I am a 70-year-old sophisticated traveller who has been in 93 countries over my 55 years of travel. The reviews I read were so exceptional that I was skeptical. This resort was even better than the reviews. It's the best all-inclusive resort I have ever seen, anywhere, at any price range. Very laid back. Sophisticated Canadian, European and South American adults only clientele. Exceptionally well managed in every way. No queues. No reservations for anything. Simply walk in to any of the many the [... read more]med restaurants or buffets. No queues for bars or front desk. Very good food. Numerous cuisines. Large suites. Beach of about two miles, mostly fringed by jungle, rather than high rises. This is the only resort of any size on the beach, though it itself is not large. It is carved out of mangrove swamp and rainforest that provides an ecological area through which guests walk on a boardwalk. The birds and mammals are plentiful. The oriental restaurant in particular is stunning, open air in the rainforest next to a large fish pond. There is nothing negative to be said about this resort.

Great Relaxing Stay!

We had an amazing stay at the Catalonia Royal Tulum. The grounds were beautiful, room was clean, and the staff were excellent. I have a dairy allergy and was worried it was going to be an inconvenience, however I was impressed to find that the hostess at each restaurant asked about any allergies prior to seating, and we were asked again by our servers. Our only complaints were the oddly aggressive photographers, and the individuals trying to sell time shares. That said, this would not stop us f [... read more]rom returning!