Amazing Resort!!

I found the hotel very beautiful and clean! The staff went above & beyond to help & were very courteous. Our room exceeded my expectations and the staff cleaned it every day & changed towels, etc. They gave an extra touch making animals out of the towels & leaving fresh flowers. Room service was prompt & dependable!

Second time as good as first

We just returned from a week’s vacation, and our second time was just as good as the first. We were given a corner room on the second floor with a tub...that was lovely. We arrived at the resort early in the morning and were worried about checking in, but Oscar greeted us with a smile and said, “welcome home”, and checked us in and provided our wrist bands and told us to go and enjoy breakfast. The food, oh my God, the food was so good. I was exposed to foods I’ve never eaten before such [... read more] as ahi tuna, giant clams, tuna tartar, and four different kinds of passion fruit to name a few examples. I had to exert an enormous amount of self-control every day to stop myself from overeating. I went to the gym twice, and the treadmills were in perfect working order. Again this year, we took the hobie cat out one afternoon, and that’s a real treat to be able to do that. There is good shopping at the onsite mall, and my husband bought a beautiful belt for himself at a fair price. We walked everywhere, but the electric cart drivers offered us rides steady. We never had to walk very long or far without a courteous ride offer. The grounds are so beautiful, the drinks and the service at the pool, the restaurants, and lobby bar was excellent. Even though we are regular everyday people, the staff went above and beyond to treat us special. The morning of our departure, as we were waiting for our shuttle to the airport, a lovely young man named Jodis struck up conversation. When he found out we were leaving, he said to us, “remember, this is always your home”. What a warm and generous thing to say. The only thing I could give back is to tip, and tip I did, to everyone. And to everyone who works there, thank you for your gift of a wonderful vacation experience. God bless!

Fantastic experience

Recently visited the Iberostar Paraiso Beach for a week stay. Beach was beautiful, golf course was amazing. Food, drinks were all fantastic. Iberostar staff were always friendly and very accommodating.

Awesome resort!

We thought this resort was very nice! We were happy with our family suite, the maids did an awesome job picking up after us each day and making it feel like home for us! The pool and beach were awesome as well. One thing with little children is that the resort was very big and we had to do a lot of walking everywhere we went.

Fantastic Resort!!

The resort was incredibly well-kept and eco-friendly. Customer service was amazing, whenever something was needed there was always someone willing to help. The beach area and resort, in general, are wheelchair accessible, which was a bonus to see a resort have. The rooms and public bathrooms were all modern and always clean. Dining at the buffet and specialty restaurants were spectacular! The pool areas were also large enough that you never felt overcrowded, even when many people were around. Th [... read more]e workers and staff were all very friendly, and always willing to stop and give rides over from different places around the resort if needed in golf carts. The resort also had shuttle stops scattered all around the resort which you could wait at to be picked up and driven somewhere if needed.

Great resort and amazing staff

Great hotel with lots to do and wide selection of restaurants to choose from. Location is within 30 minutes from the cancun airport which is convenient. The beach was crowded but very nice and the pools were amazing definitely the best of the various resorts we’ve visited. The resort staff was incredible especially the entertainment team who always had lots going and and did a great job interacting with people. The shows were top notch especially the New Year’s Eve show and after party.  [... read more] The resort is large but never felt busy (except the beach) even though it apparently full. Only 2 areas for improvement were the rooms are a little dated and not as nice as other places we’ve been and the the Paraiso beach doesn’t give you access to other resorts for drinks and food (we didn’t know this going there but likely this was our fault for not reading up on the resort because everyone else seemed to understand and accept this). This wasn’t a major issue since there was lots to do at our resort but if your thinking to venture over to the lindo or maya resort this may be something to consider. Would definitely return to to this hotel.

Amazing resort!

The complex was big but never hard to navigate around. The food was the best I’ve ever had at a resort, I recommend booking steak house and Japanese al a cartes. they have a good variety for liquor and lots of pools if your a pool person. Always something to do at this resort for all age groups!

10th visit but a little disappointed this time

I recently vacationed at the Iberostar Paraiso Beach, Riviera Maya. This was my 10th time visiting this resort. I have always returned to this hotel mainly because it is accessible, but also for its great value, amenities, food and service. But, on this last trip in November I was a little disappointed. When we tried to make our 3 a-la-carte restaurant reservations on the first day, we were told that the hotel was completely booked and had difficulty getting any restaurant reservation. Howe [... read more]ver, each night throughout the week, we witnessed at least 2 of the 8 restaurants we had to choose from were closed. If your hotel is full, why would you close restaurants and not let your guests know? Also, as a returning guest, I was continually harassed to join the Iberostar Club and book directly with the hotel on future visits. Once I decline, the hotel concierge staff should not pursue the matter. Otherwise the trip was very enjoyable. Regarding the accessibility, it would be great if the hotel could add a few more wheelchair accessible spots on the beach in addition to the existing two. These spots are in high demand, so a couple more spots would be greatly appreciated.

A pleasant resort

We had a junior suit which is actually a longer regular room. For two person I guess a regular room gives you the same comfort for less money. Pros: - the resort is clean, the room is clean and well maintained. - the air conditioning is not blowing toward the bed which for me is excellent. - the food is good everywhere but at the buffet is excellent, pay attention you get fatter in matter of days Cons: -the distance from beach to buffet is big and the shuttle system doesn't work properly [... read more]. Be prepared for a lot of walking

EXCELLENT RESORT!

The property was absolutely clean. The wild life was beautiful. Our room was safe and clean. The staff were friendly and welcoming. The restaurant electives were fun and the buffets were plentiful with options. This was my 6th visit to this resort and not my last.

Amazing Resort!! 5 🌟

This resort is by far the best resort I have ever stayed at. The staff are extremely friendly and helpful! The rooms are beautiful and the cleaning staff is incredible. There are workers always cleaning the resort and the service is fantastic. The beach was a little crowded at times but that's to be expected. The pool is not as busy for the amount of people on the resort so it makes up for the beach. The pool is BEAUTIFUL and huge with 3 swim up bars. There is always some type of entertainment a [... read more]t the pool or the beach and the night time entertainment at the theatre is amazing!! The entertainment staff are incredibly talented. The restaurants are never crowded and the food is SO good!!! I didn't bring my child with me but they have a bunch of stuff to do for kids so next time I am definetly bringing him with me! They also have a shopping centre on site with an amazing mexican taco restaurant! I would recommend this resort to anyone looking. It says it is a 4/4.5 star but it actually is a 5 in my opinion. I can't say enough good things about this place and I will be returning as soon as I can! I will recommend this resort to everyone I know! You will not be disappointed!!

Absolutely Amazing Place!

Staff were so friendly and hospitable, answered any questions or concerns we had. All the restaurants had amazing food and the staff were there for your every need. The grounds were immaculate and clean everywhere we went. The activity team at the pools and the Theater employees were so entertaining and made the pool time so much fun. The pools were so clean and had fantastic bartenders, the cart drivers were fantastic as well! Can't say enough about this place, it was an absolutely fantast [... read more]ic trip!!

Awesome vacation

It is a fantastic resort, the room was very clean and nice , the grounds were very beautiful, the pools were awesome-big and clean , the beach was very nice as well- even though the hotel was 93 % full they were plenty of empty chairs . The restaurants were also very nice - we when to 6 of them- Italian, Brazilian (very good) , Japanese ... !!!! The entertainment team was fantastic! It was Super vacation!

Wonderful

Great hotel, staff was good. Room was good, food excellent. Well worth the money. It is a very large resort but they have a tram that comes approximately every 10 mins. Shopping center, casino No complaints at all. As a hint use the iberostar app to book al a carts or any communication with the hotel.

Repeat customer...

We love this resort and are very much looking forward to our next visit. However, I was very disappointed to get an email from them charging my credit card an extra $100 for keys that we most definitely returned! I would appreciate that being put back where it belongs, on my credit card. It was very early morning check out and perhaps the concierge missed picking them up or forgot we gave them to him, but they were returned.

Beautiful resort, but could still use some improvements

The resort was great, very beautiful. However there were a few things i wasnt a fan of. When we first arrived we did not get a map or tour or any instructions. So we were starving and running all over the resort to try and find a restaurant that was open. An overview of how everything worked would have been much appreciated. The next day they had us come at 10am, for what i thought was an overview of the resort, but it was not. It was only to book excersions, which they booked multiple other [... read more] people at the same time too. We waited almost an hour to speak with the lady, when we could have been sleeping or done on are own time. I also like to drink coffee on the beach. I couldn't take coffee out of the restaurant with their cups. There was a coffee shop 2 resorts over (15 min walk) which allowed me to take my coffee to go. However i would have appreciated the coffee more easily accessible. The rooms were great, no complaints. The pools were beautiful. Very well done. The beach... well wrong time of year to be rated. They did try very hard everyday to limit the seaweed. I never did any of the al'carts but the buffers were mediocre. The staff were all very friendly and ready to help. There was a few staff that were making passes at the women tourists though. Overall, the resort was okay. I would not go back myself though.

Nice resort

This resort was large and beautiful! Lots to do except the night life was not as hopeful as we were hoping for. The beach was crappy. So much seaweed and had a bad smell. Pool was nice though. Would reccomend.

Amazing resort

All staff were friendly and tried their best to understand and Accommodate any questions/ requests. Beach was not great (lots of washed up seaweed) but pools were gorgeous and it was large resort with lots to do

Get your steps in!

This property was massive. Lots of walking. They had shuttle carts for guests but we had a hard time getting one when needed. Beach was large with lots of seating. Lots of seaweed so we stayed by the pool. Buffet food could have been better options for vegetarians or more selection in general.

Beautiful resort and property

Had a fabulous week at Iberostar Paraido Beach. We were in the 4001 building, which was close to the lobby and buffet, however about a 10 minute walk to the beach. Unfortunately you have to be at the beach before 7:00 am to reserve a palapa if you want shade. Carts run after 8:00 am with a typical 10 minute wait. There were alot of families, many with small children, which made for lots of noise at the beach. Was a bit windy which brought in lots of seaweed but they went constant with the [... read more] tractor to try and keep on top of it. Always clean towels at the beach hut, morning and afternoon. The food was excellent. Steakhouse was delicious, and the Mexican and Brazilian were good as well. Rooms were large and spotless. Beware of getting roped into a 2.5 hour presentation in hopes of you buying into their Iberostar hotel for mega $$$. It was very misleading and although we asked several times throughout, no $$ was talked about until the last 10 minutes....the whole thing was a huge waste of time, unless maybe if you travel a dozen or so times a year. Always nice entertainment in the lobby each evening after dinner and the shows were very entertaining. The animation team are very friendly and lots of fun.