Good time !

Awesome beach! Good food! Amazing staff! So much to do in the area. The sunset is amazing to watch. The Mexican restaurant was delicious. There is lots of activities during the day, night life only has bars.

Not so good

We were unlucky to get room with no balcony overlooking back of shopping mall and with noise from ventilation fans 24 hours a day. But room itself was very clean and comfortable. Again our luck, beach was covered with seagrass nobody cleaned and we were "forced" to use pools. Adult pool is just nice. Restaurants are nice and staff is very friendly (except one waiter who served a potato fries for his "friends" and there were not for others). Food was very good and tastefull and best part of it is [... read more] Italian restaurant. Night entertainment was professional especially Mexican night, only they expect you speak Spanish. All in all not bad but also not so good. For that kind of money we could have more.

Awesome Resort

We really liked out stay at Occidental Tucancun. The staff was amazing and helpful. All three pools were great, and so close to the beach! The vegetarian options at resort could be improved, but the drinks were awesome. THe 24 hour snack bar needs better options, especially for vegetarians.

Superbe stay

Amazing the staff was the best rooms were clean the waitresses were one of the best I have seen polite smiling and attentive thank you very much we have just good comments unfortunately it was very windy the entertainment was Special

Fabulous service

This was our first time in Cancún as we usually go to the riviera maya. We loved it. There are a lot of stairs so might not be a good choice for people with mobility issues. The hotel is on the upper level with the three pools staggered down the stairs to the huge beach area at the bottom. We were there for the last week of February and regardless of the pool or beach we could always find a lounge chair. That was a nice change. There was often a line at the family pool bar but the other two [... read more] pool bars were rarely busy. Pablo did a good job running around the resort keeping everyone hydrated. The rooms and grounds were very clean and well kept. The room was well stocked and comfortable. We were travelling with another couple and the desk was very accommodating and ensured that our rooms were beside each other. This never happens! The food was very good and considering it is a smaller resort than we are used to the variety and themes in the small buffet kept dinners from being too repetitive. The two a la carte restaurants did a great job and offered a good menu. My daughter did not travel with us but she is vegetarian and I often looked at the food choices to see if there were options for her. I don’t think that she would have fared well. Mexico likes their meat and seafood. The biggest treat for us was the friendly service. Omar and Fabian and Nancy and Tomas and Karyme and Antonio just to name a few made this trip extra special. The location is great. The hotel is on this wide expanse of beach but when you walk out of the hotel you are across the street from a huge shopping mall and steps away from the local bus that goes by every other minute to take you into town. If you want to grab a meal off the resort there are many nearby options.

Very enjoyable holiday

The hotel staff were extremely friendly and accommodating--right from booking in to the time we left. We had an ocean view room with a balcony--my wife couldn't stop saying how much she loved it !! There were plenty of pools--including an "adults only"--not overcrowded--plenty of loungers--it wasn't necessary to get up early to put in a "claim" on them. All had close by bars and there was a bar "runner" if you were too lazy to get up! The cleaning staff did a wonderful job not only with the  [... read more]room--but were constantly cleaning all furnishings --for the most part everything looked spotless. I would rate the food 8.5 out of 10. Not a lot of restaurants--but a good variety of choices--and theme nights (seafood,Italian, Mediterranian,Mexican,Asian) and a 24 hr snackbar. Overall a wonderful holiday--we would return.

Great resort would recommend.

Second visit. Resort well worth the money. Great location. Great beach front. No free wifi. No line ups. Easy check in. Definitely recommend. Food is repetitive but always find what to eat. great service. Second visit. Resort well worth the money. Great location. Great beach front. No complaints. Definitely recommend. Food is repetitive but always find what to eat. Great service.

Great Place, Fantastic Staff!

From check in to getting introduced to the resort then having freedom to be as slow or busy as we wanted, it was great. The lobby bar in the evening was manned by Alex Palma, a very happy and efficient bartender who strives to make folks happy and relaxed. The restaurants food selection was great, my wife thoroughly enjoyed the Italian restaurant with its made on the spot pasta selections. Wait staff: Erick Xeque and Eulalia Torres were outstanding amongst a top notch crew of wait staff in all [... read more] venues. Everybody did their utmost to ensure you were looked after. The hardest folks to name are the maids. You never really get to meet them but they do great work and deserve many thanks for making our sanctuary clean and comfortable. This is an annual trek to the Caribbean for us and the first time here, we will be back.

Amazing resort

Everything was exceptional just as described. Service was great. Handy to all attractions. Mall across street. I plan on going again. Three pool to chose from. It was never overcrowded. I just loved the two weeks I spent there during Christmas and New Years. I Traveled with my sister on this vacation and we both enjoyed everything about this trip.

Loved it!

- Resort was very clean - Staff were friendly - Beach is amazing - Dinner at a la carte restaurants were delicious - Resort was not overcrowded - Not much walking - Lunch buffet was not my favourite

Relaxing resort for couples!

The grounds were kept extremely clean, the staff was really nice, not really rowdy and the plazas across the street was perfect for night time walks and dinner outside of the resort (for those that wanted a bit of variety). Limited food selection but couldn't complain about anything else.

Great Food and Clean Resort

The grounds are perfect and the food was great. The only con would be the large size of the resort and lack of beach area. Walking from your room to the main lobby, waiting for the correct tolly to take you for dinner, disco or beach was just too time consuming for a holiday. You want to get away from lineups and enjoy your time.

Very Nice Resort

The grounds and public areas were always very clean. The staff at all the restaurants were amazing, always polite and helpful. We had a young girl at one of the pools serving drinks, she was so wonderful, very good with all the guests and had a great sense of humor. The only part of our time at your resort that I hated was when we went to this boardroom the day after we arrived, they offer all these free gifts and they tried to sell us time at your resort, I don't like these sales tactic [... read more]s. Also in the middle of the night the ceiling outside our room collapsed in hallway. I realize things get weak and rusty with all the humidity they have in Cancun.

"Truly home Away From Home"

Barcelo Tucancun Beach also called Occidental Hotel This hotel has very good service from the time you get at the main lobby to the time you leave.The staff were amazing and very helpful. This is should a clean and welcoming hotel. The location is perfect and the food is spot on with plenty of variation. The grounds, beach is beauitful and pools are very well looked after.Rooms are very cleaned and truly a fun hotel. The hotel has alot of activities all day night food. I would recommend this  [... read more]hotel to anyone. They did alot of changes The front Desk Receptionis now much larger with a open - concept with multiple windows, a glass wall blur the boundary between indoor and outdoors letting natural light flood. The Main Bar is much larger and brighter and adds enjoyment and relaxtion. It is in tune with the wants and needs and desires of today. The Gym has great equipment,which I truly enjoyed.

Wonderful Resort!

Great all inclusive resort by the beach. Clear skies in low 20s. Ocean a little choppy but warm. Rooms well maintained and cleaned often. Several choice restaurants. Voucher reservations for ala carte a bit of a drag. Went as family with pre/teens - not a lot of activities òther than the pool. Spa service excellent (Thx Magda). Beach kept clean however needs umbrellas! Hotel a short ride from airport and behind Kukulcan mall. Excursions at least 2 hours away. Overall wonderful experience rec [... read more]ommend it. Friendly staff. English proficient.

Amazing Stay!

This was our first time staying at the Occidental Tucancun. I travelled with my boyfriend looking to have a relaxing vacation and we had just that! We arrived at the resort around 11pm our first evening. We met the lovely Nelly, the cocktail waitress that evening. I suggest getting the mango margarita! They are unbelievable! The beach is just beautiful, those waves do get pretty big! But the water is so refreshing and crystal clear. We spent everyday on chairs on the beach. One great thing is th [... read more]at you dont have to wake up at 6am to get a spot! And there are always chairs on the beach available. If you do want a shaded spot by the adult pool however you do need to get there early they are almost all shaded and get scooped up quickly! The Mexican restaurant was our favourite by far. But all of the a la cartes were quite good. The food all around is very good. Omlettes in the morning were fantastic. Our rooms were spacious and the beds firm but comfy. If you can get the chance to request an ocean view I would, our room was facing the back of the mall across the street, however if you looked out the window while laying down you still saw beautiful water. Every employee we met greeted us with a smile and were very helpful. The only thing I would have to say that I felt was a negative possibly for some was that wifi was $12USD per day. We opted against it but we were okay going without our phones for the week. I would definitely recommend this hotel to anyone looking for a relaxing vacation in Mexico!

4 star resort with 5 star service!

Very clean, great location in the heart of the hotel zone. Located right by the mall which would certainly appeal to some travelers especially on a rainy day. The service was top notch and we were always attentively looked after by restaurant, bar and room staff. The lobby bar was always a nice way to end the evening with Marcos and Jose taking wonderful care of us every night! Delinda(sp) the beach waitress was a constant presence everyday and seemed to never stop but always attentive and so  [... read more]friendly!The room was always cleaned meticulously and the bar stocked with whatever we asked for which was always a six pack of corona! Had a wonderful time and would go back as it was a great value for all that we enjoyed!

Exceeded our expectations!

My boyfriend and I stayed at Barcelo Tucancun February 17-24 and it exceeded our expectations. The resort was always clean and the staff were all so welcoming and friendly. Our room was spacious and modern with a gorgeous ocean view. Breakfast buffet and the Mexican a la carte were our favourites in regards to the food. Only negative is the swim up bar was not always open during the day, otherwise, highly recommend this beautiful resort!

Great time!

The hotel was great. We travel often & there were no major complaints. The food was good, the people were friendly, everything was clean. We did have a lovely ocean front room. There would be some small things that need updating/fixing but nothing that would impact your vacation in a huge way. Go to this resort you will be happy you did!

Wonderful property !!!!

We were blown away by this hotel. The staff and food are top class. The planned activities are excellent. One pool is definitely for the active and music loving folks. We're in our late 40's yet we didn't need to use the adult pool ( which is the one with the swim-up-bar ) as the many poolside waiters continually look after you non stop. The top tier pool with the infinity aspect is probably the best as you have an excellent view from the tanning beds/chairs. We chose the week of March 5-15 thin [... read more]king we had all the reading, spring breakers and March breakers covered but sadly there were a few rotten apples from norther US States that ruined our last 3 nts yet this would happen in any other similar star rated property. The showers in the rooms are ample and clean. The location of the hotel is ideal. The Mexican restaurant was the best as they served top notch Mexican food. The staff is top notch. We had a problem with the air conditioner and door knob and both were fixed immediately. We definitely have no problems coming back to this property in the future. You can't go wrong staying here and the mere fact that this property is rated 4 stars is crazy as it offers a spa and room service yet the property looks amazing. This can not be said about some of the others we witnessed on the way from the airport to the hotel. Antonio, the bar tender at the top tiered pool was super friendly and could handle the volume of requests like you have no idea. Everyone at the hotel always greeted you constantly with a smile. Great Property !!!