Redécouverte extraordinaire d’un beau site!

Nous avons redécouvert ce site avec des rénovations et ajouts. Cet hôtel et île est l’un des plus beaux aux monde. La température était toujours de 32 o et le soleil était au rendez-vous! Le personnel est tres sympathique, surtout plusieurs d’entre aux que nous connaissons depuis plus de 16 ans. Ils sont toujours contents de nous revoir.

Sol Cayo Largo

Arrived June 14th for one week. The weather was amazing 31-32 and sunny all week. The beach was ok. We spent more time at the pool which is clean and beautiful. The room was nice and clean. The food was good. The service was excellent! Perfect place to relax.

Back again

This was our 9th annual visit to this resort and unfortunately some things have changed for the worse. There is apparently a new General Manager, a new Head Chef, and a new Food and Beverage Manager. Starting with the positive, the food was slightly improved over previous visits, but there are some shortages. Given the difficulties Cuba is currently facing, this is not unexpected. However, quality and quantity is impressive. Now for the list of negatives. The beach maintenance is terrible. [... read more] Granted they are experiencing more erosion and seaweed than normal, but the mounds of seaweed are huge and the beach is no longer pristine. There are also new signs both for the beach and the pool stating that clients are not allowed to reserve chaises (loungers), but it is not enforced. Many beach chaises were "reserved" all week by the same towels and t-shirts, even overnight. Apparently tipping the beach staff overrides the rules. The new Food and Beverage Manager is everywhere. He hovers, and the staff appear to be nervous when he is around. He seemed very critical of the staff and we never saw him giving praise. Many staff expressed their frustration at being expected to do more with less and some even had 12-hour shifts extended to 18 hours, and were then expected back 6 hours later. The worst example is the main bar, which typically has only two bartenders working very hard to keep up with demand. On top of that, one of the two is now expected to provide table service to the patio, adding to the workload and stress. People in the past were quite willing to get their own drinks at the bar and take them to their tables, but are now being told to sit down and the staff will "happily" serve you! We have never seen the staff look so unhappy. We miss the genuine warm smiles. Every visit also includes a "returning guest" dinner. Every other time we have been to this resort, the General Manager and other Managers have attended this event early on to thank the returning guests for their patronage. Not this time; not one Manager was in attendance. It's a small thing, but marks another negative change. Lastly, the accommodations are in serious need of renovation and repair. The support beams over the balcony roofs are crumbling and there is exposed rebar in the concrete. A large chunk of concrete fell onto our balcony on our final night. Luckily, we were not outside at the time. Water leaked from the air conditioner and required a bucket to keep from soaking the floor. There are signs of water damage everywhere. Bathrooms too are in desperate need of an overhaul. Oh, and one more thing: why do guests need to wear bracelets when the resort next door is closed? In fact, we were never required to wear those annoying things during our first six visits. What changed? In conclusion, we cannot recommend this hotel in the current state and are not planning a return in the near future.

Great resort

What we expected of a 3.5 star hotel. Clean rooms. We had the upgraded superior room with ocean view, private balcony at the end of the resort. We had to visit guest services as the bottle of rum on arrival was not in the room and the mini bar was not stocked as advertised. For the second week, had to visit again for our a la carte restaurant invitations. Food was good. Lobster dinners exceptional. Beach had lots of seaweed washed up and some erosion. Staff very friendly, would do anything for u [... read more]s!

20+ trips to Sol Cayo Largo...will there be more.....

We have been to this resort over 20 times, clearly we like the island and resort. Our appeal has always been the isolation, the vast expanse of the beach, the friendly staff, each time it is like going 'home' for a visit. Over the years, there was a gradual decline in the property upkeep, however we have noticed in the past 2 years a significant change to improve the property. Updated lobby, new A/C, some buildings were being painted, new gym equipment, new lounge chairs on the beach and by th [... read more]e pool are all signs that reinvestment has begun. The food menu seems to have been streamlined with emphasis on 'presentation' and quality. All is good. One key upgrade we hope will be included in the future are the beds, you feel the springs, time to be replaced. While the pool area is very nice, we are drawn to enjoy the beach. Previously, many guests made side deals with the beach staff to 'reserve' their lounges over night. This meant that newly arriving guests often could not get lounges with shade protection as they were 'unofficially' reserved for the week AND many were never used in the daytime. BRAVO to the current management who were brave to stop this 'reservation' practice. Now, if you want a lounge, you must go to the beach in the AM to set up. The system worked VERY well! We have made many friends with staff over the years, some are now no longer there. We miss Alexander & Monica on the front desk, Caesar in the restaurant. The older staff made the effort to ensure we felt comfortable and enjoyed our visit. The staff work very long hours, many in hard jobs, yet they display a smile. It may be the Cuban culture or past training, but the newer front desk and restaurant staff need to learn from their elders. Three times we attempted to make reservations for evening dining, each time we were given wrong instructions how to make reservations and the desk staff showed no interest to help. Fortunately Noel, our long-time friend, pointed us in the right direction and helped. The same with being served at the pool snack bar and at breakfast, there were only 4 couples in the snack bar, yet we waited 10 minutes to be offered a drink. Once again Noel came to save us as he entered the snack bar. Last, in any service business, it is customary to 'welcome' people on arrival with a sincere smile and also upon departure to sincerely inquire if guests were 'satisfied' with their stay. Neither were offered. These little customer service skills should never be sacrificed, especially with front line staff. Chamber maids, grounds keepers, most do not speak English, yet their smiles are very welcoming and they make the effort to ensure you are welcome, they are fantastic!!!

Will definitely go back :)

We stayed at Sol Cayo Largo for a week and had a wonderful time. The food and the service was good, we loved it that there were choices were to go and not just a buffet. The snack bar by the pool was a great choice. We liked the privacy of the rooms, it felt as we were at home. The entertainment was great, we enjoyed the shows every night and the games everyday at the pool and by the ocean. We will definitely go back to this resort.

Lovely resort

We really enjoyed our time at Sol Cayo Largo. The food was the best we have had yet in the 8 times we have been to Cuba. Friendly staff especially Omar the omlette guy! The a la carts were fantastic, clean room and facilities. The beach was super. No coral in the water to stub your toes on. Would suggest it to anyone who asks!!!

Only one Beach towel the whole day

The service is very bad no customer service – terrible only one beach towel the whole day all .the only things was nice and clean is the pool ,and the beach is so so for Cuba you The entertainment team was very bad

Nice resort, amazing beach!

This was our third time at the Sol Cayo Largo. We go there because the beach is simply amazing! The resort is old, but they do their best with what they have to keep it updated. The food at the two a-la-cartes is very good. The buffet gets a little repetitive after 7 days. There was a lack of fresh fruit during our week. There is a lack of palapas. I guess many have been destroyed and not rebuilt. The little train is still running and does 3 trips to the marina where you take the cata [... read more]maran to Playa Sirena. We had no water problems during our stay. Excellent water pressure all the time. Large bottle of water delivered daily to your room. No problems with towels (bath and beach). The rooms are old and in need of renovation, but are clean.

Very Nice Stay

This was a very typical stay for Cuba. The beaches were amazing. The ocean was awesome. The service varied. Very very good at the lobby bar and at the dinner buffet. The pool bar was hit and miss and so was the Ranchon service. As for the food, well, its a buffet so you can always find something. Loved the pasta bar, the Ranchon lunch buffet not so much. No bbq s they were out of charcoal.

Relaxing and Rejuvenating

Food can always be improved in Cayo Largo but the food is not why we went there.The hotel ,grounds ,rooms and staff exceeded our expectations. The beach is the main reason we go to the Sol. We certainly will be back.

Lucky to swim

First I would like to thank to the hotel staff for changing the room but...if only would be ALL about the resort! would be perfect for us. But the ocean...only 3 from 7 days we were able to swim there at Lindarena beach in front of Sol resort. First 4 days big dangerous waves spread algae all over .The transport to other amazing beaches was not free of charge, be aware. We enjoyed to walk kilometers on the beach to the right towards Paraiso and Sirena beach and to the left towards Lindamar vil [... read more]las. Splendid sand the softest I found in Cuba! Clear waters and amazing sunset!. The Sol Cayo Largo Resort, room and food were good. Tennis fields, fitness and body building corner were clean, modern and very well designed inspiring relaxation and beauty, a lot of flowers and vegetation around. I guess all the Quebecois missed the bacon :). Considering it is an main Island we expected to receive more fresh fish and a bit variety of sea food. About the buffet, the food: fresh veggies and fresh fruits were missing the first 3 days but were present all days lot of blue cheese, grill (chicken, beef, porc, white fish) and salmon NOT Salmonella :)... I appreciated for four stars soft sparkling imported orange juice, white and red wine, splendid rum were all days present and 1 liter and a half bottled water per room. Bravo for your good local water melon, pickled cabbage and fresh squash! Was very well done! The wonderful taste and smell of the Cuban bread we cannot forget. Room and resort general conditions are good and very clean all the time. Both rooms were equipped with very quite and modern air condition AC and blind dark curtains. The staff is friendly and professional as in many other resorts in Cuba and make us revisit. Miguel Antonio, Oscar, Angel you are amazing hard working and kind and we hope to came back and see you again!

A great vacation for your money

The resort is very clean and beautiful. The rooms on the ground floor are at a 3 stars level whereas the ones on the 2nd floor are suppose to be much better but are reserved for customers returning to the resort. The service is very good. All the workers are friendly and smiling. There are very entertaining shows every night. The food is not great quality but enough variety even for me who is a strict vegetarian.

SOL Cayo Largo SUPERB VACATION

My wife and I spent two weeks at Sol Cayo Largo, Cuba in March 2019 and it was truly the best vacation we have experienced, in terms of beaches, cuisine, accommodations and friendly staff. The powdery, soft sand allowed us to walk on the beaches endlessly, since the sand doesn't burn your feet. The swimming was terrific in all areas of the beach, including the beaches at neighbouring resorts. The nude sections of the beaches were very good with ample lounges and shade. The guests were pol [... read more]ite at all times which lead to enjoyable hours of soaking up the sun, relaxing, reading or napping. By and large, fellow guests were very friendly with numerous ethnic languages spoken, yet the majority of guests were able to converse in English. The grounds SOL were beautiful, with abundant shade if you wanted it, a huge pool that wasn't crowded and ample lounges to relax on. Daily towel exchange was terrific and the towels were large and new. The Housekeeping staff were efficient and friendly and nothing was too difficult for them to tend to. Money exchange was a breeze at the front desk and if you want a taxi or bus to a beach or to the Marina, the wait was very short and the cost was very reasonable. We rented an ATV for the entire day and travelled to Paraiso Beach, the Marina and nearby resorts. The wide, sand road to the beach areas was a great ATV ride and traffic was minimal. Rental rates were very reasonable. There was a bit of a wait at the rental desk, but worth the wait! The buffet style breakfasts and dinners in Las Dunas were more than anticipated, with great variety and very service-oriented staff who always smiled and did their very best to enhance your visit. We will be back annually to SOL Cayo Largo for another restful and rejuvenating vacation!

Quiet resort, cats included!

The perfect hotel for a quiet, chill, relaxing vacation. Rooms are pretty standard for Cuba, service is excellent, food above average. Beach is narrow but beautiful and not too busy. If you're looking for more calm than party atmosphere, this is the place for you. If you like cats, even better! There are plenty of felines eager for attention. It was fairly easy for Mom, who walks with a cane, to get around. I would definitely recommend this resort.

Tired resort overun with cats

Pro's - Nice beach, great weather and lots of chairs and space. Super quiet and relaxing, just 10 min from the airport. Typical Cuban food. Great pasta, omelettes, toast and jam and roast chicken. Con's- most of the food comes from a jar or can, including fruit and vegetables. None of the open food was covered even with plastic wrap and the flies were on everything. Soooo many cats with the smell of cat urine in the buffet and wooden walkways. Many of these cats have infected eyes and beg fo [... read more]r food at the edge of the restaurants or wander in and clean up the floors. We were told that a few cats were brought to the island to rid it of lizards but no one thought to spay or neuter them. The staff seemed very unhappy The rooms really need some attention, especially the bathrooms, and electrical. We had to move rooms because our first one had no power in the main room unless you manipulated the plug.

Our favourite Cuban resort!

This was our third stay at Sol Cayo Largo. It is our favourite Cuban destination. The staff are friendly and the accommodations very nice. The food is quite good also. But the best feature of this resort is the excellent beach. It has a large clothing optional section as well!!! Next year we plan on going for two weeks!!!

A relaxing environment

-Grounds were well maintain - all food was cold ... it would be nicer hot - service was good - l would have enjoyed more activities - it would have been nice if the band played before or after the performances for guests to dance - the pool was well maintained - l was looking forward to a hot tub ... not a cold tub - the massages l had were fantastic - the resort was quiet, peaceful and relaxing - we did not have water on the morning of our last stay - it wo [... read more]uld have been nice to be shown the guest room on the first day - group games - cards, board games would be fun - learning Cuban crafts - Cuban cooking classes - l would have enjoyed fruit encases in it peel .. bananas , oranges - the musicians were great

Relaxing vacation

We stayed at hotel Sol Cayo Largo from Jan 26 till Feb 3rd. This is our second time at Cayo Largo and we'll be definitely back again. Hotel is old but well maintained and clean. Food was OK just one small thing - not much self service at the main restaurant which causes line-ups. Beaches are amazing despite ocean took a big part of it Sirena & Paraiso are still the best in Caribbean. It's good idea to bring your own umbrella or shade. thank you Trip Central for your good service :-) thank yo [... read more]u Sol Cayo Largo staff for you hospitality. :-)

The ocean never quite looks as it does in the promo photos

Sol Cayo largo is the oldest of the hotels on the island. The El Cayito Lobby Bar is the social center of the hotel. As such, this hotel is more an adult resort. Families with children are advised to book the Pelicano next door. The hotel has many cats that have settled in there. Bring cat food with you and try giving them treats away from the dining halls, where their begging is a recurring problem. The ocean in front of the hotel is usually rough. If you want to snorkel, be prepared to go t [... read more]o Playa Sirena where the water is generally calmer. Best fish viewing is at the base of the navigation marker about 400 yards off the beach.