Great staff

This was our second time at this resort. They did a great job on the renovations. Check in was quick and Lucy spoke good English. We had a room on the second floor with an ocean view. The king sized bed was very comfortable and the room kept clean. The grounds are very nice and it's easy to get around as it is a smaller resort. The staff were amazing especially Nestor, Humberto, Rafael and Fernando. We were treated exceptionally well and most spoke good English. The food was very good and drinks [... read more] not watered down. It's a short walk to PDC which is great. We will be returning again for sure.

Ok resort beautiful beach

I would only recommend this hotel if you are on a travel budget. I didnt like being harassed by staff every day in lobby to look at time shares. We had to sneak by the staff at times just to get away from them.Great location in playacar..safe walking distance to plays del carmen...beautiful beach

Budget holiday

We booked this hotel strictly on price and the fact it is in the Playacar area of Playa del Carmen. Our main reason for going to Mexico in August was to see the whale sharks which are in the area at this time of year. Because of the expense of this excursion we decided on a budget friendly resort. We have stayed at the Allegro in Cozumel in the past and expected that it would be a similar experience, which it was. The resort is small so there are no long walks to get to any of the pools, resta [... read more]urants, bars or the beach. The rooms are small but clean and the resort itself is clean with nice gardens. The location is a 15 minute walk to 5th Avenue in Playa del Carmen as well as being on one of the nicest stretch of beach in the Riviera Maya, in my opinion. Overall the food was fine. Not terrific but certainly plenty of choices. The worst part I found was that they attach a "shark " to you at check in that will hound you to visit their location next door to the resort that is their premier resort. They want you to become a loyalty member, at a price, to receive future benefits as a member. Annoying as hell. All in all a decent resort for the money

Absolutely incredible vacation

I cannot say enough about this resort!! The rooms were all kept the staff was fantastic! The resort was fulnyet still never Waite din line. The staff knew our names without having to tip excessively even though they deserved it. The beach is absolutely top notch. Who cares if there is not a dozen al la cate restaurants. The buffet has tonnes of variety throughout the week and was very tasty. If you are hesitating on this resort...DON’T Bike it. You won’t be disappointed. I’ve been to [... read more] 6 resorts of varying ‘star ratings’ ranging from 3 through 5+ along the riviera maya and Cozumel. Allegro Playacar has been my hands down favorite to date. The team at ProDive are spectacular... don’t dive with anyone else...

Great resort

The grounds were very well maintained. Plants looked healthy, grass watered. Our hotel room was also very clean and the staff that cleaned were very friendly. We appreciated the two different pools. At times one would be used for games and party so it was nice to have the option of a quiet swim. The buffet had a good selection but lacked consistent hot temperatures. We noticed with the exception of the Mexican reserved dinner (beef tenderloin) that meat tended to be on the chewy si [... read more]de. Themed shows were good.

GOOD VALUE

The resort was kept very clean, the rooms could do with a bit of repair. Our room for the first 4 nights had weak Air Conditioning and wouldn't go below 24 degrees, after 2 days of the resort telling us it was going to be fixed, they finally moved us. Room #2 was very well Air Conditioned but had water issues, the shower stall leaked(not a big deal it had tiled floors). But after it rained the floor in the living room had puddles from the roof leaking. The food was adequate, the reservations f [... read more]or the Ala carte Restaurants were not very accommodating(had to be booked no more then day before). Didn't have any meals this way. All the waiting staff and cleaners were very helpful and friendly. We requested a late check out because of a late flight time and were told there were no vacancies and that we were welcome to wait in the lobby for 6 hours , but were welcome to use the facilties. It rained so we sat in the lobby for 6 hours, waiting to go to the airport. Over all good value for what we paid. Would try a different place next time..

Beautiful Resort!

This resort is pristine! The rooms, grounds, pools, restaurants, etc are impeccably clean and exceptionally well kept. Allegro Playacar is a small resort which allows you the opportunity to get to know the staff and meet many returning visitors. The large pool abuts the beach and the beach is beautiful! It's very long and great for walking... 20 min to Town. Always something to do if you want activity. Loved the hammock on the balcony after a day on the beach and the gardens by our unit an [... read more]d throughout resort were breathtaking. We will be back :)

Wonderful week, Great Resort.

Thanks Debbie for suggesting the Allegro Playacar. Beautiful setting, first class resort, great staff. We would highly recommend it . Great beach, close to the Playacar Plaza and a $7 cab ride to 5th.Ave. Took one tour to Talum/Coba, cenote swim and Mayan village booked thru Air Transat rep. really first class. Thanks again.

Beautiful area!

First time at an all inclusive and we weren't disappointed! Enjoyed the food, drinks, friendly staff, clean rooms but especially all the activities. Never pressured to join in but they were so much fun. Especially enjoyed beach volleyball and the pool foam party!

Beautiful area!

Great activities, food was good, beach amazing! Roofs did leak in heavy rains (always happened at night) but staff cleaned up next day. Clean rooms, friredly staff. Ask for the alcohol you want in drinks or you get house brand, bartenders very accomodating. We would return.

Great beach

Playa del Carmen is a great place to vacation the beach is beautiful and its a 20 min. walk to town. The resort was very clean and the staff friendly. The food was okay. Missing some Espresso machines so that people who dont drink alcohol can enjoy a latte etc.

Beautiful Beach and location!

We stayed at this resort at the beginning of June. The weather was extremely hot and humid and we had some heavy rainfall during the week. The resort is on a beautiful stretch of the beach and close enough to walk into Playa del Carmen (25 minutes). The grounds of the resort is very beautiful and tropical. Many birds can be seen and heard. The thatched roofs of the "bungalows" were unique and lends to the tropical feel but were not very practical since some of the roofs leaked during the hea [... read more]vy rainfall including the unit we stayed in. We were moved to another unit but the bedding configuration was not what we initially had and requested so this meant another room changed 2 days later. Miscommunication from the front desk was the cause of the delay which was inconvenient for us to live out of our suitcases for 2 days. The standard rooms were on the small side with no dresser and only 2 small shelves in the closet for your clothes. There was a safe for valuables. The renovated glass enclosed shower gave good water pressure and air conditioner worked well. Rooms were clean and the beds were comfortable. Overall the staff were friendly and courteous, there were various activities by the main pool or on the beach during the day. There were stretching on the beach to cooking shows to bingo. The majority of the activities were family oriented. It seems that most guests were Spanish speaking the week we were there. Lots of beach lounger at the 2 pools and on the beach. No problems with towel exchanges. Initially we found the food at the buffet was below our expectations mainly because of the mass production and having to keep the food warm as the dinner and lunch opening hours were very generous, example lunch was available from noon to four p.m. however we always found items to try and and enjoy. We did not encounter any stomach problems but we avoided the salads but enjoyed all the various delicious fruits served. The Mexican and Italian a la carte restaurants meals were very good although the menu descriptions of the foods differed somewhat from what we actually received. Very good service at the buffets. Overall we had a relaxing enjoyable week at the Allegro Playacar.

An ok resort not a 4 star

The hotel needs upgrading. The rooms are very small and the bathroom is sub standard with old toilet and shower. The room looked over the sink and no one fixed it and you could not open a window. The food was ok but not enough variety. There was a buffet and one a la carte and nothing special about either. A 4 star has at least 3 or 4 a la carte options. Buffet at beach was good and staff very friendly

Enjoyed the Resort

We enjoyed the resort, however the both pools were very cold. The lobby area and all areas of the resort were kept very clean and I like the fact they were using plastic cups that could be re-washed not thrown away. I must admit the room was just OK as on the departure they stated it was a premimun room I would certainly not have paid any extra. Staff very friendly and helpful, Maria our housekeep could not do enough!

A Mexican Dream Vacation at Allegro Playacar

My partner and I just returned from an enjoyable week at the Allegro Playacar Beach Resort Hotel. The resort has well-cared for lawns, palm trees, and gardens. There are two crystal clear pools and a beautiful white sand beach. The accommodations are in two-story octoplexes with thatched roofs. The rooms are bright and clean. The resort truly has the appearance of a Mexican paradise. In addition, its smaller size engendered a family atmosphere among the guests and staff. The food is very good,  [... read more]but it lacked the variety I would like. There were two Mexican buffets, a Mexican à la carte restaurant, a pizza kitchen, and a hamburger barbecue. There was also an Italian à la carte restaurant, but it was difficult to get reservations. The restaurant servers and bar staff are very friendly, helpful, and accommodating. They seem to enjoy serving and getting to know the guests. Definitely, the resort is an incredible value, a hidden gem in Playacar. I would recommend it to anyone who wants to enjoy an excellent Mexican holiday.

Exactly as expected

Thanks to all the great reviews I read before our trip I felt I got exactly what I expected. The small no frills of this resort make it feel way more tropical than the pizzaz of the palace next door. Its the same Ocean, same sun and if you just love getting away like the 4 of us girls do you will love it. The pool and beach are fabulous and I would go back for those alone. The swim up bar is so nicely situated still in the sun with the view of the ocean or to enjoy your drink whilst watching the [... read more] lovely animation team dance and entertain. The food is typical basic all inclusive but we had no issues and always found something. I really get tired of food complainers, I mean really? If you want gourmet you can have it anytime at home at many fine dining choices. We go south for sun and fun. The food simply fuels us. Both restaurants are a nice relaxing change from the buffet and we enjoyed them, Service was excellent and my birthday was acknowledged with cake and a song. very nice. Drinks were fabulous. made any way you like it, slushy, shaken, very tasty margueritas and tequila sunrise. If you prefer Bacardi over their basic rum theres no issue.. The grounds are clean and nice and the short walk anywhere is super convenient. The rooms is the only reason this resort loses a star as they are small and dated but it is no issue to me as they were clean and maid service was excellent. I also found the beds very comfortable. I finally went to coco bongo and although it was unique to see I would never do it again.. Its very overwhelming and crowded. If you are over 40 like me then make sure you are a music lover and can handle being packed in there. Lastly another best about this resort as mentioned in many reviews is the staff. They are all lovely but our standouts were ANDERSON who is an absolute pleasure and his personality with all guests young and old made our vacation. BELISARIO at the Amber bar thank you for your smile and laugh, it was our pleasure to have met you. FIDEL and JORJE from the restaurants and late night snack bar, hard working and always smiling. Lastly the lovely NESTER who remembered our names and our drinks everyday and early evening at the beach bar.. Our girls vacation was a memorable one and we would all return to this hotel in a heartbeat. My only wishes for guest improvement would be some entertainment , piano or singer up in the lobby bar after dinner for those of us that don't stay up for the disco as it does seem to be very quiet at night. Also some nacho chips with all the fixings for late night snack as opposed to having to have meat tacos . Go and enjoy

Relaxing and Perfect!

The resort is very clean and there is so much to do! The food was amazing ever night and it always changes so it is not repetitive. The shows were fun and very entertaining and people were very friendly! Overall, very satisfying because the beach was right in front and it was amazing!

Very nice

Very good 3 star, clean and good food. The service was excellent , in the heat of the day still with a smile while caring for many guests. Well done. 30 minute walk to shopping and entertainment, wait for a cloudy day otherwise you will be uncomfortable in the heat.

Perfect Location

Great Location, Perfect Beach, good food, Manager was not accomodating at all. Travelling with another relative, put them three buildings away from us, ridiculous!! and I had highly recommended this resort as I had been twice before. will NOT go back now. This trip ruined it for me. People on my bus got the room next to me, why not my relative? Seriously ridiculous, will not be going back. Skipped cleaning my room 2 days, never replenished my mini fridge.

Wonderful Experience

Great resort...people very friendly. Not too much traffic which made my vacation a treat..very relaxing. The beach was awesome...great white sand and not overcrowded. The pool area immaculate including washrooms...staff very friendly! The buffet was excellent with a different experience each nite..food excellent although more seafood would have been appreciated. Special thanks to Freddy and Fidel who went out of their way to make our buffet dinners fun, enjoyable and memorable. I found the rooms [... read more] to be outdated and a bit musty and moldy but the cleaning staff were excellent each day in the upkeep of them. An overall great experience.