LOVE Bahia…

I was just out here in November with my friends and family for my 40th birthday celebrations. Great resort, highly recommend. Everyone is super friendly and accommodating. The silent disco was my daughters favourite

Amazing resort!!

The grounds and rooms were very clean with so many amenities and activities! The food was delicious with so much variety! The staff is welcoming and very attentive. We would highly recommend this resort to anyone.

Disappointed with airline service

We booked our trip based on flight times 1st West jet changed our Mexico departure times to later (we did have option to cancel) 2nd on our drive to airport we received notification flight to Mexico would be delayed (we were already in transit to airport) The delay ended up being about 7 hours, we finally arrived at resort at 2am (wasted full day in transit for what should have been a 4 hour flight) 3rd flight was delayed on return home flight Would not recommend WestJet

Lubeck Shoemaker wedding

Not happy: We did not receive confirmation regrding our trip until the day before we were to fly. this caused much anxiety. Our son was getting married so we brought 80 people including kids age 2- 15 to Mexico. We paid high price for our flight which was supposed to be a direct flight. That’s what we paid for. We ended up having to leave Edmonton at midnight and flew across Canada to toronto. Then flew from toronto to cancan and arrived in cancan got a bus to the Hotel. When we arrived [... read more] we had to wait for our hotel rooms, because the resort wasn’t ready for us.. Our room was ok, but i had requested an adjoining room with Our daughter. Instead she got an adjoining room with a sister in law. We had requested that we all be close together as we were travelling with young children. Our son ended up approximately 2 km away. Not good. Every thing that was organized for the wedding set for Nov 3 turned out to be a disaster. No one can control the rain, but there should have been a back up location for the wedding reception, we ended up getting delayed for supper due to the rain, but when supper was served the table was soaking wet, and we all ended up drenched with the water leaking off the tables. Supper was miserable, people were getting shocks from the metal spoons, when we told the workers they all acted like they couldn’t speak English, very frustrating. Everything was way too expensive, not worth what we were charged. We ended up getting stranded in Montreal on our return flight. This cancelation caused my wife to miss a very important surgery which she had been waiting for for 2.5 years. No idea when she can be rescheduled. We had to get rooms for 35 people whom were on this flight. Absolutely not acceptable. I will not be recommending this travel site or the hotel

Fantastic resort!!

I was impressed the moment we entered the lobby. Very clean and updated. The grounds were beautiful and well taken care of and the rooms were some of the nicest ones we’ve stayed in also. The food was amazing as well. My only complaint is that the bars usually only had one server and the line ups got very long, otherwise everything was perfect. Would 💯 recommend this resort.

Excellent Family Resort

Our recent stay at Bahia Principe Grand Tulum was amazing! The newly renovated Premium Superior room was well appointed, clean, spacious & had adequate storage for our clothing, suitcases, pool floats, etc. The grounds and facilities are well maintained. The pools were clean, the restaurants were spotless, the staff went above & beyond to ensure guests were satisfied & happy. The resort offers many activities during the day & evening. The entertainment staff make sure everyone is having a gr [... read more]eat time! The fantastic kids club is great and has various activities for children ages 4-12. There’s also a teen club. Food was great whether it was from one of the many a la carte restaurants or the buffet. The food truck was handy being near the kids pool & water park. Overall, we thoroughly enjoyed our stay & would highly recommend to anyone looking for a fun, family trip to the Riviera Maya area.

Family Friendly

The resort is beautiful and the pools were amazing. It is only steps from the ocean so you have the best of both world. It is very family friendly with lots of activities and fun things for the kids to do. The food was OK - not great and mostly because it is not very hot - they serve it in warmers, but most times it was almost cold by the time you get to your table. We had 3 ala carte restaurants included in our package, but we didn't reserve prior to arriving, and there was zero availabil [... read more]ity at any of the resorts included in our package. This left us only the buffet to eat at for meals and after a few days it got kind of monotonous. The music at the main pool at points got very loud (but that might be because I'm old) lol I do have to say, we were there for Halloween and Day of the Dead Celebrations and they were phenomenal! We really enjoyed the decorations, the dancing and the costumes! The main criticism I have for this resort is on their events. We were there for my daughter's wedding and it Rained - they have NO event tents to set up and as a result, the décor my daughter spent weeks and weeks creating, got ruined, the guests had to sit at tables that had soaking wet table clothes - we managed to get the meal almost eaten before it started to rain again and they made us walk in the rain to the nearby restaurant verandah where they changed the reception to. If they had simply set up an event tent (they knew there was a 30% chance of rain) we would have been able to enjoy the evening without everyone getting soaking wet. Most of the staff were great and very accommodating (especially the cart transfer guys at concierge) but I did experience some very negative staff when calling the front desk. Overall it was an excellent trip with family and friends.

Resort OK

resort was just ok grounds and pool areas good food was good dining area was not good birds flying all around in the dining area very disgusting also rodent running all around in dining area tables were not cleaned off before bird got into leftovers on plates

Nice relaxing resort

The Air Canada shuttle bus ride from the airport to the hotel was disappointing. Once onboard, the guide informed us that they would be making several stops at different hotels, and it would be a total of 2 hours and 45 minutes to arrive at Bahia Principe (the last resort on the trip). The toilet on the bus did not flush, so there was a urine smell. (Note: the return shuttle bus from BP to the airport was better as it was direct but still took 2 hours. It was a van, so no toilet and therefor [... read more]e no urine smell.) During the week, it was hard to find the Air Canada rep (Carlos) at the resort. Resort staff always reported seeing him "somewhere" on site. He was supposed to be in his office 9:30 am - 2 pm but was never there. I overheard other guests say they had been looking for him for 2-3 days. On our 3rd day, the resort staff tracked him down for us and told him to come meet with us in the lobby. When he arrived, he told us he doesn't do an orientation, and that Guest Services could answer all our questions. I asked how to know the time the return bus was leaving for the airport on May 30 and he said it was 6:10 am. I told him we weren't flying out until 6:00 pm, but he said that he was sure that the bus was leaving the resort at 6:10 am, as it takes a long time to get to the airport with the road construction, etc. I later learned there is a binder that lists all the airlines departure flights and the associated shuttle bus departure times from the resort. It showed our bus was departing at 12:20 pm. So, this particular AC rep really wasn't helpful at all. Upon arrival at BP Tulum, the check-in process for every person in the line up seemed to take a long time. At 3:15 pm the room was still not ready, so staff said to go to the buffet. At 3:45 pm a trolley drove us and our baggage to the room, where the housecleaning staff were still inside finishing up. Throughout the week there was a outside sewage smell that seemed particularly strong near the villas in section 33. It didn't smell inside the room with everything closed, but I didn't want to sit outside because of it. The resort is very clean, and the entire grounds are meticulously groomed. Every one of the staff work very hard to ensure that their guests have anything they want, and are having a good time. The all-inclusive wrist band also acts as the door key, so you do not need to worry about losing the key, and it tracks the time and each person that has entered the room. There is also an in-room safe that you program with your own digital code. The room was spacious and nice with an in-room mini-fridge that was replenished every day with beer, soft drinks and bottled water. I found the beach to be disappointing (narrow in spots, rocks, clumps of seaweed), so not very good to walk along. Therefore, I spent most of my time at the pool area. Yukutan Buffet - Although somewhat repetitive each day, there was a good variety of food, and there were several stations to watch your specific food order cooked in front of you. (I did not eat at the other restaurants, so cannot comment). The waiters at the dining area of the Yukutan buffet were great, and they gave the guests 5-star service. However, as the Yukutan buffet was open to the outside, it was quite humid and sometimes uncomfortable to sit in the dining area. There were birds flying throughout the buffet restaurant and landing on chairs and tables. The staff were kept busy cleaning up bird poop off the tables. If someone left their table to go back to the buffet's food prep area, the birds would instantly be on their plate scavenging the leftovers. In addition, there were a lot of coatis that were not afraid of humans, and they would get uncomfortably close. One even came into the dining area of the Yukutan buffet restaurant and put its paw on a patron who was sitting at the table! Eeek! In general, I would recommend this resort as it was relaxing, clean, and provided good value. The downfalls are the lengthy time it takes to get between the airport and the resort, the slow check-in and room access, and disappointing condition of the beach.

No so good anymore

unfortunately the resort its not as I remember, I did stay at coba last time and I did have a good experience then, the room smells really bad the humidity was so bad that you could smell it form outside the door, the sofa was very dirty, the bedding had some holes and in a very used condition and pillows smelled so bad, I dont think they were change. i did book another room for my mom and was better but she was in the opposite side of our room and in a 3 floor for an old lady, i did ask to put [... read more] her as close as possible before going there and wasn't granted, so for a couple of days we copped but at the end we have to pay for an upgrade and ask to move her closer to ask, which I regret, because her room humidity was so bad too that she was sleeping with a mask on it. our mattress were terrible hard that I could sleep well the whole week, for the pain in my hips and the smell, their solution about the smell it was a dehumidifier which didn't work, so beside the smell, the mattress now the NOISE. our fridge were disconnected for two days before leaving, my mom phone never worked even after I did ask to fix it because I was worry that she need it for an emergency. when showering water was running out the shower door to the floor room, and last , FOOD was okay, but I noticed that no more natural juices, desserts and bread without flavor, no beef only grounded, just one day I have a little bit of steak, like i said food was okay but no wonderful like other hotels. needs improving at the time of check in, not information at all, at least that what happens to us, we had to figure out how it works. we aren't all digital folks. now the positive, we had a great time with entertainment, the private restaurants were great, great pools, good room sizes, most of the stuff was friendly and willing to help, love the setting of the resort, their vegetation and green areas are great, transportation inside the resort was good.

Great experience

We were returning visitors and the resort did not disappoint. People are very nice as usual. Thing to improve: the quality of the beer However food quality and choices more than compensate for the less than stellar beer. The seaweed was atrocious, I wish they had a mechanized way of cleaning the beaches rather than manual labour. Another issue I have is with how prohibitively expensive are the stores on site. No big deal, I just voted with my wallet, but if prices would be more affordabl [... read more]e I would have probably spent some money.

Beautiful Resort

The Grand Tulum was a beautiful resort. You are limited on where you can eat. You get 3 a la carte meals per week at one of 8-10 restaurants. But all of your other meals are eaten at the beach Truck (tacos, quesadillas, burgers, fries, etc) or the buffet. Gets a little repetitive over the course of a week. The best part about eating at the buffet was one of the servers, EDWIN! He was the funnest, warmest, most loveable humans. By far the highlight of our stay there! THANK YOU EDWIN!!!!

Beautiful and friendly resort

I love this resort and will go again. All staff are very friendly and accommodating. The grounds were immaculate. Rooms and restaurants have been updated. Wifi is much better than it was a few years ago. Great family resort! Kids camp programs and great inclusive staff members. Kids splash pad/waterpark/pool are awesome. Beach was beautiful, yes there was seaweed... its the ocean. But staff was on top of it every day! Entertainment every night that everyone could enjoy outside. Literally my one  [... read more]and only complaint is the pool decks are incredibly slippery if you are even slightly wet. So bring pool deck shoes!

Great Resort

So much to love about this resort. Rooms were nice, pools were well kept, food was good. Service was great. The booking through tripcentral.ca was so simple and quick. The trip from airport to resort was terrible. 2 hour wait before leaving airport. 2.5 hour trip. Almost 5 hours from rival. The resort requires a lot of walking.

Great Resort-Travel to and from not so...

Pool is great with lost of entertainment and activities. Beach like a lot of the area is dealing with endless weeds and beach erosion..not usable.The staff are friendly and talkative at most of the times. Food is very good with a large variety and dinning areas are always clean and spacious. Travel to resort which is about 96 km away took 3 hrs+, as bus stopped at 4 resorts as well as waiting at airport for 50 minutes for travellers that never showed up at bus. Travel back to airport took 4  [... read more]hrs for a 96 km trip..a daytime nightmare!! arrived at airport 30 min before boarding schedule. A 9:00 am bus pickup for a 2:00 flight. Again part due to stops, traffic issues and guest not showing at arranged pickups. Be aware as this adds up to a about 2 days gone from a vacation. If we were to do the same resort again, we would look at private shuttle direct to resort/airport...with out the wait or stops. Be worth the dollars to eliminate stress and frustration.

Incredible first time experience

Wonderful experience at this resort! It was my first time going to an all inclusive and I finally 'get it'. We had a wonderful time. The grounds were beautifully kept, with lots of plant and animal life around. The hospitality was exceptional, people were very kind and helpful. The rooms were clean and modern, AC worked great. Food was decent and readably available and there were always activities happening. I liked that there was access to other nearby resorts too but Tulum was by far the best.

Amazing resort experience

Very clean and fun filled place. Food is great and drinks are out of the world Would definitely recommend to my friends and family Loved the concept of resort accedes to 3 more resorts akumal was a great experience with the infinity pool

We keep coming back!

We've been to BP Resorts about 14 times but this was our first time staying at Tulum. We noticed that the tables were cleaned off quickly and the floors were kept very clean in the Buffets. The bathrooms also were routinely cleaned as well. The grounds at this resort are so beautifully maintained. We had no problems with our room. The fridge was stocked with water, pop & beer every day. The beds were made up as well. Some things we had to request were extra bath and hand towels as well as fac [... read more]ecloths. They brought them to our room within 15 minutes. Overall, it was an awesome vacation for us & that is why we keep coming back.

Great resort

Everything was amazing. It was clean, people were friendly. Great entertainment and nice pools. Food was alright. The only thing is a lot of seaweed on the beach which sucked. Otherwise great resort for everyone! Family friendly!

The resort was amazing!!

Love this resort!! My family and I stayed at this resort on the week of my birthday and they put a birthday banner on the door and gave us a bottle of champagne. I loved that and thought it was so nice!! The only thing I wish someone told me about was the 2 a la carte dinner reservations. I didn’t know we had to book those right away. We tried to book the day after we arrived but everything was already reserved. Other than that, everything was great, everyone was very helpful and service was g [... read more]reat.