Disappointing!

Easily 80% of the resort got sick--vomitting and diarhhea. The resort tried to blame it on the "canadians who brought it down" but people were sick the week before march break. Don't know if it was food prep or storage or the water or ice but some think it came from the buffet, some got sick after eating in restaurants. But it was bad. Eveyrone you spoke to had whole parties out for 1-2 days. Aside from that, don't get the family suite with the king bed unless you have little children. Our [... read more] two teenagers couldn't sleep on the pull out because the mattress was so thin the frame of the sofa was digging into their back. We got moved to another room with two doubles the second night but it was by the delivery road. Not great they had a bed to sleep in even though my husband and I were crowded. The hotel offered to move us closer to the beach so we thought, "why not"? But they they lost our luggage and brought someone else's to our room. It took several trips to the front desk before they found it. Frustrating because the switchborad doens't speak English and only select front desk staff speak English. We also found that hardly any servers spoke English and at one point we had to have 4 different people come to the table before someone could answer a simple question. With about 98% of the resort being English speaking guests the hotel should endeavour to teach their staff some of the basics of English. The website info was misleading because some of the activities and events were only for Ultimate Club members, which there seemed to be a big push to join. If you weren't an Ultimate Club member you could do the daily activities but things like the evening beach party were for specific people only. The nightly shows were ok. Same entertainers so it got a big boring after a couple nights. Because of the #of families with young kids the disco was empty and the entertainment in the plaza was poorly attended. The meals were mediocre except for the Japanese restaurant, which was amazing. The Jambalya on beach was also very good. The buffet was extensive but be prepared for kids running all over the place grabbing at everything. Breakfast buffet was good. If you want to get a beach/pool chair plan to be down by 6:30 to claim your spot, especially if you want shade. By 7 or 7:30 everything is gone. People turn in their towels for new ones, take the new ones to their rooms, and go down early to claim a spot. Have never had to do that before and it was crazy. Only our first room had robes and slippers. We never saw them in the other two rooms. The stocked bar is actually a stocked fridge with pop and water and it was hard to get water refills. The bathroom fans in all 3 rooms didn't work and two out of the three rooms had burnt out bulbs, which again, took several calls to the front desk to get replaced. The beach was nice and you could walk for miles. The line up at the beach bar is really long and they were inefficient. The pool bar had faster service and the fresh/healthy bar was really good for non-alcoholic. We heard from people at other hotels that no one got sick so I would say if you have your heart set on this area, choose another hotel. Also, be aware that this is the sunrise side of the island, not the sunset. And the waves were very high and strong so no resort had any water activities going. We did a catamaran tour for snorkelling and a sand bar but it wasn't great and there wasn't much to see. The coral reef was a let down and the sand bar wasn't the one we had friends go to but ours was more just shallow water off the shore. All in all that was a let down and was very unorganized and what should have been 4 hours took up our whole day. That was organized through our westjet rep. I wouldn't go back to this resort and wouldn't recommend it so if you decide to go you take your chances.

Not happy at all

The resort itself is beautiful, a nice setting but unfortunately quite neglected. The check in was horrible. I had paid for a family suite and they wanted to downgrade me. Then they ask were we wanted to stay and then gave us the complete opposite. The room was not prepared properly. we called and went to the front desk 3 times. WE finally got sheets for the children but no mattress. They offered to change the rooms but then decided there was nothing available. There was a constant high pitch [... read more] sound from the thermostat. The bathroom ceiling was leaking. They just came to wipe it but did not fix it. We tried to get a Japanese restaurant reservation, which was impossible. We booked a reservation for the Mediterranean but they cancelled it one hour before since they overbooked it. Then they promised us a beach supper, which they just changed to a mexican restaurent which was so noisy with a band that you had to scream. So, we also left there without eating. The people there were not friendly. The waterslides were partially closed and the ones open, were not the safest. We were looking to a nice family vacation but in all honesty, it was very disappointing.

Good variety

The water park section was a great way to split up the day. The one side of the pool is quieter which is nice. The other side of the pool is busy with lots of action to keep kids entertained. Food is decent.

Great resort! Highly recommend

We were a group of 14 who travelled to Grand Sirenis Punta Cana. Great resort! Nice beaches, great staff and activities for all, including for the kids! Food was delicious and rooms were clean! Will definitely go back again.

Something is wrong?

Something is wrong, as Canadian don't travel to Dominican in june,you will subjected to being a second class visitor the place is filled with Argentinians Spanish speaking enough said but its favoritism its constant and it wears on you after a week . I've never been told no so many times. The water park is as bad as the reviews your reading on adviser now all 3 of my grand kids got injured as did most kids and adults .line ups to the buffets, only to be seated at a table without cutlery, no wat [... read more]er glasses became the standard always chasing coffee and cups in morning no bowls or spoons made soup cereal or ice cream a challenge food was sub par and warm at best ,,Japanese and Brazil passed kids enjoyed and ate something finally however my wife got food poisoning the day before we left. beach has some sargassum and is cleaned by a stinky tractor, the pools at either end have swim up bars and are 3 ft deep stink and look full of urine the middle 2 pools are 6.5 ft deep useless to most. Rooms were not always cleaned lost power every few hrs in the evening for approx 5 min until day five I lost the air ,after numerous calls a repair guy showed up fixed it and said don't use the bathroom light strange but ok. Over all the staff seem sad and indifferent more don't then do return a smile or greeting something sure is wrong!

Nice Resort

The grounds are beautiful & well kept. Resort is laid out very well. Was disappointed to find that the Resort has stopped offering disposable gloves at the buffet restaurants. In my opinion this is not good as Covid is still very much with us. Cleaning of tables has also diminished. Overall, cleanliness of the buffet restaurants has become less of a priority. Washrooms in the lobby areas however are kept very clean. Room was okay. A basic room. Was cleaned to my liking each day. Had a couple if [... read more] problems but they were attended to quite quickly. The pool was very crowded. This Resort is lacking a quiet/adults only pool. The pool is too small for all the kids that use it. I think they felt that a quiet pool was not necessary due to the Aquagames section of the resort. I will not visit this resort again as I love the pool scene but this resort does not give me a pool scene that I can enjoy. Too many unsupervised children crawling all over you. The beach is beautiful but needs more chairs. Snack bar at the beach was awesome & the Sports Bar/Coffee Shop was great. However, we were ignored at the lobby bar on more than one occasion which was frustrating. Bartenders seem to have favorites.

Great family resort

My bestfriend and I (mid 20s) decided to take our first all inclusive trip together. The resort was great, an extra shout out to a few front staff Brelin, Wahgner, Andry, Edward, Carlos, Breilly and ismrel! Also a shout out to our favourite bartender Victor as the resort lounge bar! The beach and pool is about a 5-10 min walk from main resort area. We stayed in building 13, our room, wasnt so great. It was extremely humid, to the point where all of our belongings were damp and musty by the time  [... read more]we left. Also if we left a key card, or anything plastic in the same spot for two long it would actually be WET under it. We discussed with a few other stayers and they said they didnt have that issue, everyone we spoke to was not on the first floor, we stayed in room 1305 so I would suggest staying clear of that building on the first floor. All the staff was great help all the time, no long drink wait times, food was decent, lots of options. If you are going to an all inclusive BOOK YOUR DINNERS IN ADVANCE(before your trip or the morning of your first day, you can book up to 4 at a time) we did not and never got an earlier time than 930pm. Lastly, it was a great place for kids and families, if you are in your 20s looking for excitement and friends, I would suggest an alternative resort. Lots of children, families, and older couples. Did not make it to the water park but we also didnt hear great reviews from anyone older, also sounds like it is mainly for children! Pools were always busy, if you want to get a chair at the pool id suggest getting there early, or set out a towel in the early morning. A lot of people were very rude about pool chairs and will claim them for the whole day but never actually sit at them or use them. Over all the experience was probably about a 7/7.5! Also it is quite far from Punta Cana and the airport so be prepared for 30-60min drives if you leave the resort!

Fabulous Vacation

I can't say enough good things about this resort. The grounds are breathtaking. Food was amazing. The rooms are very clean and updated. The cleaners did a great job cleaning everyday. The servers and bar tenders did a great job getting to everyone even when the bar was super busy. I pools were warm, maybe even too warm but we spent most of our time at the beach swimming in the ocean. This resort lived up to everyone of my expectations. I would 100% vacation here again. The kids aqua par [... read more]k was also great for all ages of kids.

Beautiful Resort

This is a beautiful resort with beautiful people. We had an amazing time. Tge rooms were wonderful & always clean. The service we received in tge buffet restaurants was beyond amazing. A special thank you to David, Anderson, Anna, Erick, Deniisa & Wanda. We were treated so well & looked forward to seeing their smiling faces each day. We will definitely visit again.

Great stay

This was a great hotel, the rooms were clean and modern. The beach is amazing and the pools were good. They do a lot to get people involved. The entertainment at night was great. Water park was good too. Food was good lots of variety.

Resort is enjoyable

The overall experience was good. I travelled with my parents & my 4 y/o daughter. Hotel staff was quickly accommodating for any issues we had. The shallow pool area was great for kids & families. The kids park area was a bit far in my opinion, especially if it was a super hot day, and they also only serve beer 😏. We booked an excursion with a rep who worked for Nexus (cause our Air Canada rep was never to be found) & was told we were getting an upgrade on a dolphin exhibit- which interned [... read more] was not the case at all. We got middle of the barrel excursion for the same price. We were told we would swim with 2 dolphins, only had 1, & no foot push, instead was modified foot push with a boogie board. Ocean was beautiful & so was the beach - always very clean & tidy. Too bad when we were there it was often super windy & too cold to sit at the ocean. Rooms were nice and upgraded & comfy. Although there was a minor issue with our AC.

Beautiful resort

When we arrived to our room, our sheets were not changed as there were stains on it, which was a little disappointing. But overall, the resort is beautiful and the staff were very friendly. The water slides were great but 2 of them were closed the days we went. Also, If you want to do any excursions, this hotel is normally the last stop out of all the hotels as it is at the end so it is a length travel.

Good family resort!

Loved the sand, beach, pools, restaurants, lobby area, shows, activities. Kids could not have enough of it! Nice size hotel. Not too big but just big enough to have lots of amenities, bar, restaurants. Especially loved by all the ice cream and coffee shop. Donuts, ice cream and coffee were amazing !! Disappointed by the state of the slides and the pool beside it. It needs work. Kids still enjoyed it. Issues with AC, no access to internet as it was not strong enough, had to ask for towels es [... read more]pecially facecloths. Rooms were ok.

Amazing resort

Grounds and rooms impeccable food was good staff friendly and charming overall we loved it beach was amazing and clean .................................................................................

Smelly room

The room had a very bad smell coming through washroom throughout the stay, which seems to be sewage issues. Rooms were not cleaned on time or not at all. Sometimes housekeeping would forget to stock up the fridge.the staff were rarely able to communicate in English. Overall the resort was not that bad, foam party is one thing to definitely watch out for!

Wonderful Family Resort!

The resort has had a very recent facelift yet retains a beautiful mature landscape. During our visit, it was primarily families with children and the activities were plentiful to keep everyone happy and entertained. The food and service was exceptional and went far above our expectations especially after reading reviews from a popular travel website. We were very pleased with the value we received and are looking forward to a return visit in the future.

Fantastic resort!

I’m not sure why there are so many negative reviews. The food was the absolute best I’ve ever had. The rooms were amazing as was our housekeeper. There are too many a la cartes to go to all of them in a week - but honestly one would be more than fine just going to the buffet. I’ve also never seen a beach have that many chairs! My daughter got quite sick and we had to see the on-site doctor who referred us immediately to the private hospital in Bavaro where we got excellent care (thank goo [... read more]dness we have insurance!). We tipped about $40 each throughout the week between the housekeeper and bar staff - they very much appreciated it. We will be recommending this place to others for sure!

The best place to stay !!

What a wonderful place to stay!! Water park for the kids, lots of pools, daily events, very friendly staff , great food etc !! I would recommend this place to anyone ! We will be booking again in the near future !!

Good Times

Great resort that offers everything you need. The water park could use some upgrading and some washrooms near the the beach barbeque. Excellent food rooms and employees. Staff couldn't be friendlier. Keepp up the good work.

Simply paradise

Had the time of my life at this resort . The staff was absolutely perfect rooms were amazing food was great and all around atmosphere was perfect . Would recommend this place to anyone Thanks Alfi 😃