Very Nice Vacation with Friends and Family

This resort is a very nice little resort. The grounds are well kept, rooms in the newer 9 story building were all well kept and very clean. Pool was cleaned regularly and the Staff were awesome. The location was great, service at the pool was awesome, snack bar and a la cart staff were fantastic, but, we also had a few things we didn’t like. We arrived at the hotel at 11 pm and there was no food or snack bar open to eat anything. The lobby bar closed at 11pm as well so we could do nothing [... read more] but unpack. There is no night life at this hotel which wasn’t a big deal for us as we went into town most nights. Another disappointment is that we had to wake up at 6 am to stand in line until 8 am to book the a la cart for dinner. It was rediculous. Other than that we still had a great vacation and enjoyed the resort.

Our second trip at el cozumeleno

We were welcomed with an upgraded oceanview room with a lovely message and chocolate covered strawberries welcoming us which was very kind. The grounds were beautiful and the 2 people that stand out as wonderful customer service people were Martha at the front desk and Fredrico in the lobby. The food was average, loved the restaurant for breakfast in the morning. Having to wait in line every morning to book the alacarte was not for me, that should be changed to everyone at least once getting a [... read more] chance to have one booking during your stay without the wait. We noticed that when ordering off the menu at least 4 people took care of you and they didn't work together which meant either your food was cold after a 35-40 min. wait or that the order was wrong, this should be addressed by management . The beds were very uncomfortable, but the rooms were quite nice. Everything was very clean and all in all it was a very nice week away. From Ontario, Canada

Great location, poor food

Great location, service and beach. Rooms really dated but clean. Food very poor - food poisoning outbreak during our stay and EVERYONE was ill, many for days. Is hand washing hygiene enforced with the kitchen staff? From what I saw, it isn’t.

Special Resort with friendly staff, and great service and food!!

My wife and I both love the Cozumeleno Beach resort. Despite staying in the dated part of the hotel (room 409) the cleanliness and the view from the balcony was truly worth it, as we were able to see the beautiful sunsets, and the many cruise ships pass by the hotel each night. The food was good, and despite only having one buffet, it is the only resort we have ever been to that gives you the option to also order off a menu, for lunch right in the buffet. You could also order from the menu i [... read more]n the Ala carte restaurant for breakfast. The beach is small but protected from the wind and ocean surf by two cement piers that make it very calm an safe. a definite advantage over the Hotel Milia, which also had a good beach, but ha no protection from the seaweed, and surf that hit mid-week, making it less than fun to go in the water. The El Cozumeleno remained always great for swimming and had plenty of fish and excellent snorkeling. The pools are clean, but not heated, however we are beach people. There were always lots of chairs. The resort had not much entertainment at night, and things were quite evening. If you are looking for more to do at night than perhaps Cancun or other parts of Mexico, might be better for you. We found the staff very friendly with a genuine interest in getting to know you, and provide great service. A shout out to Gloria, Aldo, and Emanuel. The resort is on the north end of the island, and a short cab ride($8) from San Miguel and shopping. The final added bonus was the direct flight to the Cozumel airport instead of having to fly into Cancun and then sit on the bus for 35 to 60 minutes. We were told this perk may be ending for the season. (We were down from March 16 to 23, 2018), so if you're interested you should check. That's it .. definitely a great spot for a safe, relaxing vacation. Would go back again.

Still good...

The good... food improves yearly, always plenty of good choices... the grounds are kept immaculate...the staff are top notch caring people with a sense of humour...snorkling is so cool in ultra clear blue water...your week will fly by.... The not so good... the bed mattresses and the seat cushions in the dining room need replacing, worn out, plain and simple...these are important and easy to fix.... for visitors comfort is mega important.

Great Value

This hotel is for the folks who get up early and want a quieter time. We chose El Cozumeleno because of the snorkelling and that was truly amazing! Right at the beach. The fish are so used to being fed that the minute you walk in, they are looking for it. We liked to take a half apple in and hold the stalk and they would swarm your hand while feeding. This is one of the few hotels in Cozumel that has a large sandy beach - others are very rocky (it's reef territory) The hotel is dated both the " [... read more]new" south end and the "old" north wing, but very comfortable and clean. The rooms are huge with amazing ocean views and balconies/patios! Staff are amazing and always quick to try and comply with special requests where possible. Only 1 a la carte is disappointing and you have to start the daily line-up by 6:30 am to get a decent time slot for that night, which didn't matter to me as I had a book and met some great people in that line. But, it meant that I did not get to the gym as much as I had planned. The food and service in the a la carte were excellent. I could not understand the requirement to return beach towels EVERY day by 7pm and chose not to. Was disappointed in the lack of evening entertainment. I think 3 evenings/week had something going but it was very amateur. Everything shuts down by 10pm.

Amazing resort

Hotel was beautiful, resort was beautiful.service was great, very clean and comfortable. Could have been more entertainment at night. Could have been more seafood...................................................................

Try to Please but ... Miss the Mark !

Small resort in need of repair and upgrades that tries to please, but with limited options. Some things are done well and others MISS THE MARK completely. First room dingy, dirty, old located on the edge of the resort overlooking old dilapidated buildings covered in dead vegetation and not acceptable according to our travel reservation. After numerous complaints with management and over 24 hours later it was changed to an appropriate room with beautiful ocean view. This is a waste of time and [... read more] energy for guests who just want to relax without conflicts or changes. Unless you are an early riser, beach chairs, fluffy towels, dinner reservations are rarely attainable after 8 am. Who wants to set your alarm on your vacation to assure some comforts? Another MISS by management to upgrade the experience. After a few days you learn to be creative and adapt. On a positive note ... great weather, beautiful, clear turquoise water and amazing sunsets with many servers who hustle for your approval and try hard to please. We were fortunate to book this resort at a good discount months in advance anticipating an affordable family, group trip. BUYER BEWARE ...Do not over pay or have reasonable expectations for this resort or you will be disappointed and MISS the MARK. Plan to return to beautiful Cozumel, but not this resort unless changes and upgrades are completed.

Great getaway in Cozumel

This was a family holiday for my husband and 3 adult kids. We were given adjoining rooms on ground floor as requested All of us loved the grounds and beach, with many swimming pools Best of all is the bar service on the beach Food was fine, lot of variety each night, fresh fruit and enchiladas made to order, great guacamole in afternoons The staff work hard This is not a 5 star hotel but was just fine with us, above average, clean and well staffed We would definitely go back!

Terrible Resort very poor standardsl

The food was very bad and of poor quality. No fresh fruit such as apples, bananas offered. Margarine had a vanilla flavor, obviously made local and of poor quality no butter. Food at snack bar, not replenished, and stall unattended had to find waiter to order from the kitchen. Meat offered consisted mainly of chicken, pork and little roast beef or steak OR COLD CUTS offered. The dishes, and cutlery appeared to be poorly washed and dirty, cheap paper napkins in buffet. The buffet area had mos [... read more]tly men waiters, who doubled as cleaners, but observing them clean they were the pits, The staff were more concerned about filling drinks, so they could get tips from drunken vacationers. I used self serv pop and juice stand near swimming pool and pressed juice and large bug spilled out into my cup .The drinking cups were made of plastic and since dishes looked poorly washed. how clean were these cups. I don't think the kitchen staff used javex to kill the germs. The swimming pool and hot tub were dirty, even thou I saw staff clean pool with a vacuum in the mornings. The swimming pool and hot tub which was cold needed to be shocked with chemicals to remove the bacteria from so many people swimming and peeing in the pool. Also the towels and sheets needed to be washed better, perhaps add bleach to clean them better. Little entertainment offered. My overall impression of the hotel is that they cut corners to save money and the staff working there are local poor people, who most likely live in very squalored conditions who don't have the same standard of cleanness as most Western countries. Also these men working there worked very hard to refill drink glasses to get their tips. I suspect, they must have big families to support and these resort jobs are plumb jobs to have . I will never return, this resort is a 2 rating.j

Awesome Staff

The staff is what makes this place. Whether they are front desk, waiters, housekeeping, bartenders, groundskeepers they are amazing. I’m sorry I don’t remember all their names. One of the waiters, Angel remembered us from the other year we stayed and welcomed us back. I would say the only negative would be not much of a variety at the buffet. We are already talking about when we can go back. Thank you so much Cozumeleno staff.

Great getaway

My boyfriend and I went here for New Years. The service was amazing, as was the snorkelling at and near the resort. The room was very large though a bit outdated (we were in the smaller tower). The food at the reservation restaurant was amazing and the buffet food was decent. Bring water shoes if you want to walk down the beach (for the rocks) and bring your own snorkel equipment if you have it or buy it for cheap downtown. You only get one hour per day of free snorkel gear rental and anything l [... read more]onger than that is 10 USD per person. They do sell snorkelling equipment at the activities desk but it is quite pricey for what you actually get. Ask for a high floor, the first 3 floors are blocked by palm trees in many places whereas anything above that has an incredible view of the ocean. Bring bug spray, depending on how much of a breeze there is the mosquitos can be quite bad at night time (like when you eat dinner at the buffet restaurant which is not enclosed). The wifi in the lobby is quite unreliable however they do have 2 computers in the lobby which you can use and we found those worked a lot faster than trying to use a laptop or phone. Overall we had an amazing time and were blown away by the service. I would go back!

Beautiful clean resort

My experience at el cozumelano was amazing. The staff was polite, kind,helpful,attentive and always pleasant. The hotel grounds was always sparkling clean. The rooms was cleaned everyday and bed made beautiful. There was always a staff member to call on if you needed something. The food was amazing and there was always tons. If something you wanted was not there and you asked staff for it they would find it for you.

Surprise: a great resort

I found the hotel surprising good . The staff could not do enough for you the food better than I expected. In general the hotel and area very well maintain a bit dated but overall a excellent vacation and yes we will be going back

Great hotel!

Beautiful location. A1 hotel. Friendly professional staff and really excellent alacart restaurant. I'd definately go again. Town is a $7 cab ride away. Golf across the road. Plenty of scuba bear by. The hotel staff really is top drawer.

Nice Resort

Friendly staff, clean rooms, food was not out of this world but okay. We were with a large group and were taken care of very well. The weather was very cooperative with highs in the low 80's everyday

A wonderful stay with excellent service, beach and snorkeling!

1) lovely beach, snorkeling is fantastic 2) pretty grounds, pools are pretty but cold 3) guest rooms are sub par, noisy AC 4) lovely beach huts but must reserve one by 7am 5) order food to your beach hut, very good if ordered off menu for lunch 6) breakfast buffet is nice, lovely view of ocean 7) it is worth getting in line at 7am to get a daily reservation at La Veranda. Excellent service and the food is very nice! Dress code but it is easy, they are fine with running shoes, jeans and  [... read more]a nice top (no shorts, jumpers, flip flops etc) 8) Buy your own snorkeling gear to really enjoy all day fun. Pools are cold but Ocean is super warm 9) note that most places in Cozumel only take cash including the steak/lobster house down the road 10) ATM at hotel next door gives $USD Overall, this hotel was great. The service is fabulous and the drinks keep coming all afternoon on the beach. Food was good if you did the breakfast buffet, ordered off menu for lunch on the beach or at one of the little bistros and did the La Veranda for dinner. If you can put up with getting up early to have an incredible beach hut and dinner reservation and don't mind an old hotel room with possibly a very loud AC this is a great resort with super value for the $$$.

Good resort

The grounds were beautiful, but not enough shade or chairs. We enjoyed the mini - golf . The dinners were not so great. The desserts were pretty much the same every night. but the breakfast and the lunches were o.k. All the people working were great and very helpful. We were very disappointed in the entertainment at night.

Nice hotel

The staff were very nice , friendly and attentive . They had crutches at the front desk for us to borrow. Close to town when we needed medical supplies , only 95 pesos each way . The food was very good in the restaurant .

Enjoyed our stay

Very nice,clean room Comfortable beds All ocean view and lovely island view from front door All food was very delicious Could have been a little more variety over course of week Al la Carter food amazing Not a large beach but very nice and great snorkeling right in front of hotel Beautiful long stretch of walking beach east of hotel Service from ALL staff was best I've Exprienced Easy ride to San Miguel for shops and restaurants Thank you El Cozumeleno Very much enjoyed our st [... read more]ay Will definitely come back Rich and Karen