Dated

At first glance... the lobby is beautiful, grounds are very well maintained. Staff are great , friendly and some what accommodating. And by somewhat... for an " all inclusive " we were hard pressed to get diet pop and water in our rooms- some requested were not even filled with 2 calls made. And when we did get pop ... and when we did get pop it was 2 at a time. Buffet good was ok at best. Al la carts... the best one was Tokyo! Building Coba - the room we stayed in was dated - make up mirr [... read more]or was held on by band aids, curtains had mold spots. Pools were great-bar staff were good at making drinks - but not very friendly. Overall- beautiful grounds and somewhat friendly staff. Would I go back.... no

Not worth the money

We booked with a group for a wedding and weren't in the same building as the other 40 guests. Lots of members of our group had room issues. Staff were not friendly at all, food was nothing to write home about. Many members of our group ended up with bad GI issues while on the resort. I have never been to a resort where there were lines of people waiting to be served at the bar. The pool bar was the worst many people got out of the pool to get their drinks. Premium status meant nothing you were i [... read more]gnored just the same. Entertainment was nonexistent, no music in the pools or activities many people brought their own speakers to listen to music. I do NOT recommend this hotel for the money go to Jamaica where you will enjoy everything about your trip.

Amazing resort

The grounds, public areas and pools are just fine. Food was always fresh and there were plenty of choices from seafood and different kinds of meat and salads to vegetarian options. The buffet restaurant was always clean and the waiters and waitresses were always kind and attentive. The hotel was always clean as well as the room. Noseless AC was also a good addition. The only my concern is, but it was very important to me, that during 4 nights some guests who lived close to my room were very nois [... read more]y after midnight and 3 or 4 times on different nights I had to call to the front desk and ask to send the security to calm those guests down. Yes,the security were coming quickly and the noise was stopped for some time but after a couple of hours those guys were starting to shout and yell again. So,as a result my 3 nights were just sleepless. But thanks to the young man Jesus by name who work at the front desk of Barceló Maya who helped me to change my room and the hotel and the rest of my vacation was just fine. I am very grateful to him for his exceptional support and kindness. To my opinion he is the best. I really will be glad to see him again when I come for my next vacation.

Terrible

Hi Nicole thanks for your service it worked well at the airports and arriving at the resort and leaving. Not impressed with resort it was spread out too much a lot of walking just too big. Rooms are falling apart air conditioning hardly worked patio door would hardly open bathrooms was falling apart. Not impressed. They charged us 120$us for sunscreen deodorant and 2 toothbrushes a total ripoff. Not impressed wouldn’t go back. I would definitely use you as a travel agent. Thanks Doug Moore

Great resort

The beach at Maya Beach was excellent, very clean and seaweed was cleaned up everyday. There was only a little bit in the water. The rooms were a bit dated but clean. We had amazing service from all of the staff. The a-la-carte restaurants were amazing with the exception of the Steakhouse (food was cold and service was terrible). Buffets were ok for lunch and breakfast. We tried the snack bars but food was not great. The best bartender is located at the lobby bar and her name is Maria, sh [... read more]e makes the best drinks. My only complaint was we had to have our room card reprogrammed over 15 times during our 10 day stay. Several guests were in the same boat as us.

Incredible Resort

I cannot express how impressed my husband and I were We have traveled for many years to the Caribbean. This was by far the best resort we have ever stayed at. The food was amazing..Grounds were beautiful. Amenities were too many to list.

Beautiful grounds

This resort had gorgeous ,well kept grounds. This huge resort is made up of 6 individual Barcelo resorts, and has so much to do, would highly recommend it for families with kids and young teens. The Barcelo Maya Beach resort, is definitely not as nice as the others. The food and buffet was sub par, however you can go to the other buffets Colonial & Tropicale & Palace were much better. Ambiance and service was even better there. 2 nice adult only pools for a bit of a reprieve from the busy main p [... read more]ools. The beach was nice and snorkelling was actually decent right off shore. Many stingrays and barracuda. There were not enough bartenders for the # of guests, always lineups. Generally a nice place if you like enormous resorts. I would definitely choose the Maya Tropicale or Colonial over the Maya Beach. We heard that the " adult only" Barcelo Maya Riviera was very good, and is also on this property

Great family resort (and for couples if you stay at the adults only section)

A huge resort - six resorts in one. Lots of pools. There is a dolphin pool area which you can participate in ($) or just watch. Many a la carte restaurants but because we were there during US spring break it was difficult to make reservations. Resort is well taken care of. Lots of beach access but no beach umbrellas or other sources of shade. Staff were all friendly and helpful. Because of the size of the resort there is a shuttle bus to help get around. Food in all the restaurants was good w [... read more]ith a lot of variety.

Unhelpful reception

Frustrating with the check in, staff could not provide us with the 2 queen beds that was agreed on. We tried every day to switch rooms to no avail. The commication between the front reception staff was terrible they promised to bring a cot to accommodate my son as he is very tall and too big for a pullout couch. I had to remind them over and over . I was trying to stay positive and relax something I really wanted to do all year. Our alacarts were booked as early I a could at check in but got 1 [... read more]0 pm and 9 pm dinners witch was too late. Also disappointing. Ground s were beautiful, ocean gorgeous. Not enough bar staff-at the pools. Huge lines to get beverages. Some very rude. Good food lots of it. Always something to eat. Tons to do

Good but needs change.

The Barcelo resort itself is beautiful. This was our 10th time there over the last 15 years. The trouble is that some rooms are showing their age - Furniture coming apart, plumbing issues... We booked the Beach (updated) but were bumped to the Tropical. The service has gone down in the buffets, especially the beach restaurants and selection diminished. While unfortunate, if you can get a good deal it is still worth going to the resort.

It all worked out in the end.

I’ll leave my hotel review for trip advisor and leave this space for Trip Central/Air Transat. Either the hotel, Transat or TC, tried to downgrade us to the Tropical section of the hotel. It took a lot of phone calls to all 3 entities, but I managed to get us back in to Maya Beach. Our rooms weren’t next to each other after the switchback, but that was a small comprise to get back to the section that we paid more for. It’s common in Trip Advisor reviews for people to get downgraded from Beach/Ca [... read more]ribe to Tropical/Colonial. This is my second time flying club class with Air Transat and it will be my last. Their seats have an odd, (and hard) curvature to them that are painful to sit for hours. And meal options are non-existant. Breakfast was a ham and cheese croissant or scrambled eggs. I tried to find a vegan option online and even called in advance to arrange a vegan meal but it’s just not possible. Air Canada will accommodate you. Coming home they offered a pasta dish stuffed with squash but no way to get it without cheese. Air Transat planes need a refurbish, and to update their meals. Considering the price of club class, it’s a bit of a joke.

Fantastic Resort

Very nice resort. The food was delicious, rooms were clean and the staff were very friendly. The snorkeling was phenomenal, we seen stingrays, turtles and many other sea creatures. We will be going back for sure.

Typical large resort, beautiful grounds but food and service are lacking.

We came to this resort as another family member booked it. We booked a regular room and were hoping to upgrade or get a second room but we were told it was sold out and to come back few days later. We went back few days later but we could not be offered anything better or another room again. We might be spoiled but we found the food not very good, repetitive and not flavourful. We had to wait for 3 days to get our first a la carte which was essentially the same kitchen shared with the buffet [... read more]. The service was also lacking. We often came to the buffet an hour or so from opening. There was no cutlery on the tables and we had to wait for any type of service. Our highlight was our last a la carte at Italian restaurant Capri. Our waitress, Navitidad, provided the best service that we experienced at the resort. The beach was rocky and few members of our family hurt their toes. The best part of this resort are the beautiful grounds and activities. If you do not care for service, food, or ability to upgrade your room, go for it. We will be looking elsewhere for our vacation next year.

Barcelo Maya Beach

Great resorts with lots to do. Our rooms were a bit dated but we expected that. They are also using key cards for your rooms, make sure not to have these anywhere near your cellphone. We went day after day because our card would not allow us into our room to the point we were beyond frustrated. It took one of the maids walking by our rooms to tell us "no cell phone" not sure why no one at the front desk mentioned this to us after the third day we went back to get a new card. They change your  [... read more]sheets only on request with a card on your bed, other then that they just make your beds. Same with towels leave them on floor or they will not change them. They never refilled our ridge in our room the whole time we were there, not sure if we had to ask or what but it was never done even on days we wanted our sheets changed. A lot of water parks across each resort for the kids but there was one that they promote most on their sites, I think it was the pirate something, that is located with the flow rider that cost money. I knew the flow rider cost extra but I couldn't find any mention of that water park in particular costing extra. But be ready at least in December, the weather is hot but the pool is COLD. The go karts are also extra $$ but knew this in advance. It is also only for children over 8 years old to ride with an adult, and you will need proof of that. We didn't bowl but they have a great bowling area with the 24 hour sports bar as well as a small arcade. Buffets were good, nothing extravagant. There was no AC in the buffet areas we visited for breakfast and dinner, which we didn't mind since the evenings were cool. We visited a couple of the a la carte restaurants, the Italian and Mexican and both were delicious. Everything else was booked and you either needed to eat super early or late. The night shows get super busy so if you want a seat get there early. Check in took forever as we got there right when a bus full of travelers landed. The front desk also gives you conflicting information every time you go depending on the person you speak to. I went to the front and asked if they would break down our American money for dollars etc. and they said no. My husband went back the next day and the gentleman did it for him. As well, you can only use cash for tipping or in the market. Everything else on the resort is credit card. The only card that would work for me was Mastercard, not sure if that was a me thing or a resort thing. The bars don't have enough bartenders around the pool areas so get ready for a bit of a line up. There was never more then 1 or at most 2 bartenders at each bar area.

Excellent family vacation place

This resort had everything for our family, ages 6 - 70. It is large but not too big. It was full during our stay but not crowded. The a la carte restaurants were the best we have ever eaten at. The resort went all out to celebrate New Year's Eve. We don't smoke but the smoking areas are very tastefully done. On the cool, cloudy days, there was still lots to do with Strikers, mini golf, the fitness centre and the mall. Our only negatives are: The wifi wasn't consist around the resort and the ro [... read more]om temperature was not easy to control. Transportation form the airport in Cancun took many hours but the return trip was smooth.

Amazing landscape, OK food - outdated rooms

Hello, We staid in standard level of the Maya Beach and our rooms (2) were clean but out dated ( humidity smell in one and water flies in the other one!). We were told that Beach romes were renovated, but I think this applied only the Premium level ones! The Landscape around the building is beautiful, and we always feel safe. the beach is nice and clean, but lots the beach is suffering from erosion and lost of rocks, but still beautiful and enjoyable. Great snorkeling right from the  [... read more]beach! Great vacations, good location is you don't want to leave the resort.

Lovely grounds

The Barcelo grounds are lovely...food could be improved in the buffet as the warming trays don't keep anything hot. Very difficult to get reservations in the a la carte..lucky to get a 9pm reservation. Check in took over 3 hours...needs improvement. The wait staff are nice but reception needs to work on their people skills and communication. I've been here 6 times but it will be my last sadly unless things change.

Amazing resort

The hotel was so clean , staff were very friendly and accommodating . I loved the option to have access to the other resorts as well and their restaurants and facilities. The beaches and pools were amazing and well maintained and the food was excellent. Would definitely recommend and come back !

Great resort

Excellent hotel Food great, very clean Will go back again Shows need some work The alacart restaurants are fantastic The booking of the restaurants is a bit annoying, not many good times available. Pool service was great. Beach is fantastic

Great resort with excellent dive shop

Great resort with lots to do. Shout out to Judit, Vicktoria and Ilana at the Kessler Dive shop on the property. Went for a wonderful suba dive with Judit. Ilana set me up with jet skiing and was super helpful. Also tried the surf rider. The beach is great in front of this specific resort, although you can use the beach at 3 attached resorts so lots of beachfront. There's also a dolphin enclosure. Date of stay: November 2023