A breath of fresh air!

Nice to be able to travel again, and second time back,at Ocean Maya Royale. We chose the Privilege suite and happy we did as we prefer this room layout and location over the block building rooms. Love being able to walk along the beach all the way to Grand Velas and back, about a 90 min. walk in all. The sun is still shining making lounging around so nice. As with any resort, it’s so nice simply having to choose what to put on your plate and not having to get the groceries or make it. So t [... read more]hankful for the resort staff who are cooking and cleaning and making the stay so enjoyable, Shoutout to Crystal and Asusana in the Privilege area as they were so helpful with inquiries and in arranging the PCR test required to get back in to Canada. Very smooth process as a nurse comes onsite for the testing and you get the results back within about 30 hrs. The added requirements uploading various docs to ArriveCAN added a touch of anxiety to the last 24 hours of the trip, yet I would do it all again. The staff go over and above with masking protocol and I feel sorry for them as they even must wear it outdoors and in public spaces. They definitely deserve generous tips for sure. You see additional disinfecting taking place around the resort as well. And you have to wear disposable gloves when getting your food at the buffet restaurant, La Hacienda. All good, and I’m sure all required by the Mexican tourism board to help tourists feel safe. Would love to know the number of positive COVID tests from people having stayed at the resorts. I would wager less than 1%. Totally felt safe being there, unmasked in open areas, and around lots of people, regardless of their vaccination status.

Nice stay!

Not fresh hotel but they trying to maintain it in good level. Beach can be improved with more sand and cleaning in time from seaweed.Poool is clean and beautiful. Food choice: satisfying,good selection of salads,fruits but main foods are limited by staff distribution. No direct access to the food. Constant temperature control before entrance to the restaurant, mask,gloves protocol in place.

Consistent

We have been here three times in the last 18 months. Food and drinks are great. The only thing better is the staff. The 4 restaurants and buffet will not leave you wanting. The beach is clean and seaweed free most days. Will return again.

Nice Resort

We were at this resort for 9 days to Jan 4, 2020. It is adults only and the operators did a good job of catering to the crowd. Food is good and lots of live entertainment each evening. We do not hesitate to recommend this one.

Definite Return!!

We loved everything about this resort. The rooms were clean, the food was amazing. Loved the daily pool entertainment. All the restaurants did not disappoint. Service was wonderful, staff was friendly. I would go back. We went in November, so there was quite a bit of rain, but still plenty of sunshine in the afternoon to enjoy the pool. My only issue with the resort was the lack of drainage after a rain. Always had to walk through a few inches of water to get to the rooms. They need to wor [... read more]k on a better drainage system. The beach was not the greatest. I wouldn't go back for the beach.

Nice Resort

The hotel was very nice. Food was good...enough variety for everyone. Disappointed when we tried to order room service and it was closed at 11pm?? Our welcome book showed late night limited menu 23:00pm - 6:00/7:00am...yet told it was closed. Floors were very very slippery when wet and large puddles up over our ankles on pathways. We had no choice but to go thru them. But we made the best of it!! Very clean rooms!

Relaxing vacation

The staff were amazing expecial Margarita. And the food was okay at the buffet and extremely good at the a la cart restaurants. The drinks choices were good and the waiters were quick to serve you. Overall the resort was clean and welcoming.

Awesome resort. Great entertainment!

Very nice resort. Rooms were a good size and very clean. Restaurants were excellent and the staff really took the time to get to know you. Entertainment staff were awesome and they had lots of activities for everyone. Definitely will go back to this resort.

Second go around- always a good time

My friend and I went to this resort in June 2016 - it was a good time then and it was an even better time this trip! They definitely stepped up the resort a bit since last being there, with the addition of a cute little coffee shop, a sports bar, and a bit more nightly entertainment it made for a well rounded trip. I love the small community of this resort. Every single staff member was incredibly kind and always happy to help with anything we needed. Overall this resort was great, the weather  [... read more]was amazing and so was the food. If you like tacos, be sure to hit up the snack bar for lunch! Highlight was the pool foam party - which is always a good time! Only bad thing i'd have to say is lack of shade on the beach where you can have direct access to swim. Otherwise amazing time overall

Great time!!!

This was our second time back at this resort and it definitely didn’t disappoint! Food, drinks, staff, etc were all amazing!! My only issue were the mosquitoes, but that has nothing to do with the actual resort. Many staff were saying that they have been worse this year than any other year, which I believe because I don’t think I got one bite the first time we were there. Hopefully it is just an “off” year, but I would recommend bringing some bug repellent.

Awesome resort!

The resort was pretty neat and looked really high end with amazing landscapes, buildings , and waterfalls. There were plenty 5 +1 restaurants to choose from daily and the food was amazing. The pools were kept clean and clear and so were the beaches with nice comfortable seating.

Great place

The entire stay was really good. The resort was excellent, the staff were super helpful and friendly. Everything was clean and well kept. Small touches like diffusers in the main lobby area with lemon grass/citronella scent to keep the mosquitoes away were noticed and appreciated. I would 100% go back to this resort and would definitely recommend to others.

Nice Resort

The grounds were well manicured, rooms were spacious and kept clean. The breakfast buffet was great. The Ala carts were excellent. All the staff were Friendly. We did not enjoy being asked every day to sign up for the upgraded package or massage.

Great vacation

We were 6 people coming to the ocean maya royale, when we got there they offered us alcoholic drinks and checked us in very efficiently. The grounds are beautifully maintained, the rooms were beautiful and clean. The dining experience was great, I would recommend all the a la cartes except for Mexican, the rest were 10/10 and you could go as many times as you wanted. The staff was very polite and nice, the staff at the pool (Arturo, Naomi, Oscar, and the others) were great, very energetic and fu [... read more]n to be with. The beach was not nice because of the seaweed, but I understand this is a whole Mayan riviera issue not just the one hotel. All in all, the vacation and the resort were great. FYI there is a lagoon if you walk down the beach for about 15-20 minutes, the lagoon is so beautiful, it is fresh water, it is clear. Then there’s a bit of a current and it pushes you out into the ocean, but it is not deep out there. A great experience.

Fantastic Resort - Will return!

We had a fantastic time at the Ocean Maya Royale. From the moment we entered the lobby, we were given top service. My brother and sister-in-law decided to join us at the last minute and we asked for rooms nearby each other. In a matter of minutes, we were taken to our new rooms next door to each other. One week of great food (all restaurants were amazing) and the buffet where we had breakfast and lunch were very good. No complaints at all. All was fresh, made to order and we were given s [... read more]miling service by all. Pools were clean and we especially enjoyed the foam party at the big pool. When we wanted to relax, we went to the smaller pool. Everything is close, so if you are looking for a small resort -- this is the one for you. No need for trolleys as everything is within walking distance. We also enjoyed the entertainment and the beach party. The only downside was the seaweed on the beach. The staff worked tirelessly to clean it up. The hotel staff were very friendly and I can't say more about this resort except -- we will be back again!!! Thank you Ocean Maya Royale.

Very nice resort

my wife and I just spent a week at this resort, it was great. staff is very friendly and fun, food is good and rooms are very well kept. little disappointed with the seaweed on the beach but its expected this time of the year, it cleared up completely on our 4th day so that made up for it. we would definitely recommend this resort ( and have) to friends.

Awesome vacation

We stayed at Ocean Maya last week and enjoyed every moment. The entertainment staff are so amazing. Big thank you to Christian and Andrea for making our week so special. If you are looking for a deal on excursions be sure to see Margarita by the pool. She had better rates then the front did. We did the Mayan ruins and cenotes. It was absolutely the highlight of our trip. The resort was well kept. The rooms were very nice. The only downfall was the seaweed which a problem in Mexico this year. [... read more] I wouldn’t hold that against the resort as they made every effort to clean it daily.

Great Resort

Great rooms,great food,awesome service. Wildlife around the grounds was amazing to see. Unfortunately Mother Nature took over the beach with seaweed but the resort staff did their best to keep up with the removal.

Tired resort

Trip hazards abound on the slowly decaying paths on the way to your chlorine smelling room. Chicken bones and glasses can be found in the pools as well as several missing tiles. Enjoy the barely warm fish or chicken at your own risk while waiters work diligently to avoid you. Requests are carefully listened to and promptly ignored.

Good htl

Everything in this hotel is good except one thing . The night entertainment area is small and it is not very intersting to watch it . It needs a big upgrade in that regard . I wiuld still recommend this hotel for everything else .