Very good value for the money

love the accomodations. the place is clean no bugs whatsoever.... management really manage the grounds very well.... love the cats patrolling their respective territories... no bugs... no rodents... clean... nice.... food is quite good.

Very nice resort

I really enjoyed my 2-weeks vacation. Resort is clean with beautiful gardens, beach is rocky but nice and clean, people very friendly and helpful. Accommodation is very nice, clean and private. It really has character. I would highly recommend to fix those cozy patios, you cannot enjoy them during rainy days, they are leaking.Food was ok, I went only to buffet, variety to choose from. I am not demanding person, it's very easy to please me. And I don't expect perfection. Snorkeling from the beac [... read more]h wasn't as good as I was hoping. Fish are mostly @ pier, but you have many places for snorkeling to go. I took couple of private trips by taxi and it was worth the money spent. If you are looking for quiet place to relax and unwind, avoid high school spring break. My mistake and lesson for the future. But sometimes it was entertaining.

Absolutely LOVED this place!!!

Beautiful grounds, excellent staff, and terrific food! This place totally exceeded our expectations! Room: We had a room by the pool area which couldn't have been better. Rooms are small, very basic, not all that sound proof, but nice and clean (great porch). Food: We ate at two of the specialty restaurants (Mexican & Steakhouse) - highly recommend both. And whenever we ate at the buffet restaurant we always found a nice variety of delicious food. Staff: The best! Only thing missing at this [... read more] resort - I just wish they had Clamato juice at the bar for my extra spicy Caesars - lol! Other than that...Overall fantastic resort!!! 😊

Nice Resort!

We enjoyed our vacation at the Iberostar Cozumel. The grounds are beautiful. Very lush tropical feeling. It’s a very low key resort we found. Rooms are small but sufficient, and very clean! Our room had been renovated with a very nice bathroom. Food is decent. All employees wonderful and friendly. One thing to consider at this resort is you cannot easily access entering the water directly from the beach. It is very rocky. They have a pier you walk down and enter the water by walking down [... read more] some steps. The great part about this is all the wonderful fish that swim around you. That was beautiful! Overall we enjoyed our time at this resort.

Awesome Resort

I would highly recommend this resort the staff waz great always smiling and ready to help in any way and the food and it was very clean.The night time entertainment was awesome alor of funny acts.We really enjoyed our stay there and will probley return with more friends😎

We loved the resort

We loved the jungle like atmosphere. Peacocks , parrots , flamingos and Iguanas to name a few. The food was great. Staff was very friendly and helpful. The room was updated to the latest style. The Star Friends entertainment every night was fun and full of talented people. There were many excursions to take part in also. We would visit there again.

Best trip to mexico so far.

Staff extremely friendly , willing to help with anything you need. There were more than enough buffet options, being a smaller resort. The beach was beautiful and never had to worry about getting a beach chair. You had to enter the water off a wharf directly off the beach. The evening entertainment was amazing considering they also worked all day doing the resort entertainment. (Pools, beach, general activities).Over all our best trip to date. Thank you Heather MacIntyre for all your help. Def [... read more]inatley a 5 Star Resort in our eyes. This resort will absolutley be on our return list!

Very nice resort!

This resort was beautiful. The food was very good and the staff was amazing. I found it to be a very quiet resort...too quiet for us. If you are a diver...this is definitely paradise. For us...we prefer nice beaches and a more lively atmosphere.

Very nice resort

We were at this hotel for 2 weeks starting January 6th 2018. We loved this hotel for the following reasons: -Food was very good-food plates changed continualy -A la carte restaurants were very good (specially the Pagoda restaurant) -Rooms kept clean and lots of water bottles available -Shows were the best weve seen (specially the rock show and Pirates) -Star Friends: Super specially Fernanda -Hotel service great-they take good care of their clients -Only about 30 minutes from the airp [... read more]ort -Very good place for scuba diving The only negative thing is the rocky beach wich you need beach shoes.

Nice and clean resort

Very nice little resort. Loved the jungle feel. Clean and comfortable room. Buffets are very good and change theme every night. A la carte restaurants are very good too (oriental is the best). The staff is very polite and I always had good service at bars or restaurants. The resort is well maintained. Pool is nice but would like to be heated. The only bad part of the resort is the beach. You can't walk directly into the water because the beach is very rocky. There's a pier to descend into the wa [... read more]ter that have a lot of fish staying nearby so it's fun for snorkeling. Wifi all around the resort. The best part of the resort is the star friends. They do games in the day and shows at night. The fire show and rock show were amazing! They are very dedicated to make your stay enjoyable. I recommend taking a taxi to go shopping downtown and the tequila tour is very fun too. I enjoyed my stay very much.

Tropical Resort

The grounds are beautiful. Feels like we were in the middle of a jungle. Rooms are like huts , it was hard to regulate temperate . High humidity. A downer was that we had no warning they were spraying for termites. Right next to our hut for most of the day. It stank— afraid to inhale. The people were very friendly ; entertainment was good.

Beautiful resort but smokey rooms and food poisoning an issue

Beach was nice. Snorkeling off the dock was the highlight. Food was good until I got food poisoning the 2nd to last day. Killed the rest of the trip. Beats pill was stolen form my bag at Mexico airport. Room smelt like smoke.

Run Down

It was our second time at the Iberostar Cozumel. I must and foremost praise the staff which was very friendly and helpful. Unfortunately the composting and sour smell was overwhelming. The area of the main lobby and main restaurant as well as the show theatre smelled so bad it was terrible. I was renting two rooms and room 2612 smelled like shit, pretty much like the composting site, which is not acceptable. The steak house was very good while the Mexican restaurant was disappointing. The beach  [... read more]area is non existant and requires shoes as there is no sand, just coral and rocks. The snorkelling is good having seen Moray eel, barracuda, octopus, and plenty of fish. The Christmas diner (buffet) was ordinary. Unfortunately I will not be returning

Ok Resort

Hotel grounds were nice. Only complaint was that the ventilation system was on a motion sensor so that when you left the room the a/c turned off. This would result in your clothes and your bedding became damp because of the humidity. Food was ok.

Had a great stay

Hotel was very clean. Grounds well kept. Staff were amazing zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzZzzzzzzzzzzzzzzzzzxzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

Great Holiday

We enjoyed 10 days at this resort(feb8-feb18)..the rooms are dated but kept exceptionally clean. The first room we were given was very musty smelling and had 2 beds, we were disappointed, but the man who brought our luggage said not to touch anything in the room and to talk to the reception desk..we did this and they were very accommodating and gave us another room more to our liking. The grounds were kept immaculate. The staff were lovely, very friendly and made us feel at home . The food was v [... read more]ery good and lots of selection at the buffet. Very nice pool with one side for activities and the other for more relaxation, with the pool bar open to both sides.Small beach with rocky entrance to water (bring water shoes) going in off the pier was fine....lots of beach on either side of resort if you like walking on the beach....the dressel divers on site are very professional, my husband got his certification and enjoyed many dives...you can also go snorkeling with them and they provide you with wetsuits and a guide for the group and take you out to the 2 diving reefs....there is a souvenir shop by the pool where you can paint ceramics and they will bring them back the next day after firing them. ...entertainment was so so, but it didn't really matter to us. .all in all it was a very positive experience, beautiful country, beautiful people and a resort that has more of a village or family feel to it.... the sunsets over the ocean are spectacular rent a vehicle for a day and explore the Atlantic side of the island (ChenRio is a great place to stop for seafood and beautiful beach) Would return in a heartbeat

Great place!

Very nice resort on a beautiful island. Clean and friendly. Rodrigo from the kitchen made delicious treats and made our family feel welcome. The staff was very helpful to get anything we might need. Rooms were a good size and well kept.

Enjoyed Our Stay

We were looking for a quieter resort with options for snorkelling. Iberostar Cozumel is an older, smaller, resort, with very lush grounds, located close to a number of excellent snorkelling sites. The rooms we stayed in were renovated and kept clean. Because of the high humidity, the rooms did have a musty smell, which one had to get used to. Perhaps a second story room would have been better. Staff were very pleasant and helpful. There was a good assortment of food at the buffet, however, I fou [... read more]nd most of it way too salty for my taste. The steak house, which required a reservation, was our favourite. I would consider this resort closer to 3.5-4 star resort rather than a 5 star. Having said that, I would still consider returning.

Fun resort

Found the Iberostar Cozumel to be a nice relaxing resort that was smaller in size than the normal places we stay but that worked well for us. The entertainment team was spectacular and had the kids busy most days, the grounds were kept immaculate and clean. We are divers and were located near the dive shop which was a bonus. The beach is very rocky, but you can enter from the pier and snorkel around with the fish. Food was ok, fewer selections than the bigger resorts but all I tired I did en [... read more]joy. We had a few bumps along the way, but the management did an excellent job of dealing with all the issues that came up. Rooms are small and cozy, we never ran out of hot water once and we had 4 people showering one after the other. This resort stands as a solid 7 out of 10 for me.

Ok resort

This resort's food was great but rooms need to be redone. Very smelly with dampness. Pool was great. Staff excellent. We paid for superior but don't feel price reflected that. The wild life that was on the resort was excellent.