Best resort in cayo coca

Resort is old but rooms are very clean and the grounds are beautiful staff are the best happy to help you always myself the food was good what was served and presented good I will be returning

Very friendly staff

This resort had probably the most friendliest staff I have ever encountered… the food was poor and very limited However the al a cartes we’re very good and they gave you however much you wanted . Although I wouldn’t recommend this resort to anyone I myself would go back more prepared just because of staff and how eager they were to please you

Resort had its ups and downs

The resort is old and needs alot of repairs but it's Cuba they do what they can. However the pool was quite dirty not sure how they clean it but the bottom had white film on it. The beach was gorgeous.The rooms were ok. Clean and comfortable.the food tasted good but not much variety. Seemed to be very little on that end and when u pay for vacation you expect good food. Snacks anytime a nice pool and a good beach. The bartenders did not really know much about making drinks except their standard s [... read more]trawberry daquiri and Pina colada. But the staff were very friendly and worked very hard to make sure you were taken care of. Overall experience for a first time visitor 5 out of 10.

Best hotel I Cayo Coco!!

Excellent staff make you feel like your at home always trying to help you enjoy your stay just that little bit better than the last time ! Most ppl repeat guest for a reason wouldn't ever go anywhere else thank you again tryp super fantastic vacation 😀

A fun resort

Tryp is a old resort but kept very clean the food was good what was there people that work there are all friendly willing to help you remember it's Cuba and you get what you paid for myself just love this resort will be back soon

Disappointing

Tryp Hotel I had a trip booked from May 4-11/22. After 2 days we moved to another resort. We had to move rooms 3 times and even on the 3 move the floor was wet from the faulty air conditioner. The rooms are very old and in need of makeovers Food and beverages were hard to come by and what we did get wasn’t very nice. Wine wasn’t available as listed on line. Drinks were all watered down and even the booked dinners weren’t very good. The ocean was beautiful and the staff extremely n [... read more]ice but over all very disappointing

Honest Review

I will never go back to this resort. The hotel is OLD, run down, it was over run by Cuban tourists who overtook the hotel. We could not walk around, get a pop or coffee at the beach bar or lounge bar, buffet was a nightmare. The guests would step in front of us and get service first even though we had been waiting in line. They would order MASS quantities of food and not even eat it which was sickening knowing that there are people on that island that are in such poverty. My mother had her  [... read more]sandals stolen from the room, we were approached by three other Canadian guests at the hotel who had their cell phones and other personal belongings stolen at the beach and pool. The pool attendant saw who it was and the police were called. They searched the suspects room (who were Cuban) and some of the items were returned to the victims but the thieves were allowed to stay at the hotel until they checked out two days later. We felt completely unsafe there. The hotel manager called and invited us to a lunch which i completely regretted bcs it wasted 2.5 hours of our day and I got sick after eating the chicken. We have been to Cayo Coco four times at different resorts and I have never felt so unsafe and un welcome. I understand that the resort cannot control if other guest steal but they can train their staff to serve the guest that was standing in line first and to cut off guests that are severely inebriated. The pools were filthy, old, broken in certain areas which I can understand but this should be listed on their website to let people know what the resort REALLY looks like. It looks nothing like the pictures on your website. The rooms were disgusting, mattresses SO old and absolutely filthy. In the town of Moron, we got haggled by thugs wanting a bag of clothes in our jeep during the safari. They were asking for money. It was just sick. Yet they are wearing designer clothes that not even I have at home. I have been given a truly different perception of Cuba and I will not travel there again.

Awesome time was had.

First of all O'Neill Graham from Trip Central was a great rep.to deal with. He answered all my question I had. We have been to Tryp Cayo Coco before and things have changed, but not by much. Staff was awesome to deal with from checking in, to bar staff, room services, waiters and waitress. The food was good and could easily could make a meal. The beach was amazing and the pool was very enjoyable. As for Covid we felt very safe and protected by the staff they had all protocols put in place. It  [... read more]is a old resort but it was a very enjoyable time.

Big Changes

Big Changes....are NEEDED! This resort stinks lkke a sewer because of the fetid ditch running under its lobby. This needs to addressed even the buffet reaks like a sewer. The 1st day was not bad but theb the locals moved in.....the real guests(Canadians) got garbage for food and any real liquor came off the shelves. Beer shortages everyday the locals were there. Lots of " we're sorry senor " but nothing to address the issues. Not ever returning to this resort. I am sure the Sunwing reps h [... read more]ad more than enough dealing with all the guests demanding to be placed elsewhere. This was not by any way shape or form a worthwhile vacation.

Good times but a few hiccups!

As I’d previously read prior to going, the staff are generally very kind and helpful! The food was great and the views amazing! The few hiccups we encountered were that our room keys demagnetized EVERY day and randomly. As we were in building 9, it was a small trek to go grab new keys at all times of the day and night. The pool by the bar is quite gross and dirty. The nightly entertainment crew is fabulous and we enjoyed dancing afterwards with a DJ. The disco bar isn’t open and there was no [... read more] cave bar experience available on the Tuesday we were there. They did run out of certain foods fairly quickly and the buffet is only open during very specific times. Grab some snacks if you think you’ll be hungry during the times they aren’t open. The à la carte dinners were great and we had one offered for every evening we were there. They also run out of certain alcohol such as vodka early in the day and don’t have mojitos :( Overall we had a good time!

Nice Resort

We enjoyed our stay for the most part at this resort. The grounds were clean and maintenance was being done. We spent most of our time at the beach which was beautiful. When we arrived, all the ala carte’s were picked for us for the week which we were happy for. We were told that the local Cubans would be coming and that it would be busy. She wasn’t kidding. The buffet was unmanageable, I have never seen anything like it. I practically got trampled in line at one point. People reaching over  [... read more]my head and hollering to the poor soul serving the food. One women stepped right in front of me. I put my plate down and left because at that point I had already been in the line for 1/2 hr. The gentleman who was making toast on the grill had around 24 slices on it. One person wanted 12 slices and the other person wanted the other twelve and the server gave it to them. Again I put my plate down and left. Next day I went to get in line for an omelette. The person ahead of me ordered 6 omelettes, I couldn’t believe he wasn’t told that that is not acceptable. It took 1 hr for me to get one omelette. The Ala Carte was great and the service was phenomenal. Osmony was top notch as were the ladies who served drinks in the evening. It was just overwhelming and exceptionally loud. even in the ala Carte. We felt we should have been told in advance that this was going to happen, we would have never have booked at this time. We won’t be going back.

Amazing staff

The hotel grounds were beautiful with the gardens, palm and coconut trees. The pathways require some work although walkable they are a safety concern. The food at the Italian, bbq grill and restaurant by ocean and Mediterranean were excellent. The staff go above and beyond to serve you. The ocean is the best beach and sand is amazing. The pools are beautiful and spacious. Plenty of lounge chairs. The rooms have been repainted but be prepared that they are not 5 star motel standards. Free int [... read more]ernet in lobby, buffet, bar, etc. They do not take Cuban pesos. The economy is bad. They want Canadian money or American money. You can tip in coins but they can’t use them so be prepared to exchange coins for bills during your trip. 5 loonies for $5. Covid protocol states that you must wear your mask when within 2.5 meters of others not in your group. In areas serving food as long as you are sitting at your table you don’t have to wear your mask. They serve all your food even at the buffet. When the housekeeping staff clean your room they wear they mask but you are not permitted to be in the room without wearing your mask. This is done for both your and their protection. We did a rapid Covid test the day before leaving. Cost is $25 US. The exchange rate is very high.

Awesome resort

The hotel and room was really good. No issues. Staff was very friendly and helpful. We made friends with quite a few staff there which was nice. The food was decent but I found that there wasn’t many options for breakfast, but all other meals were good.

BEWARE—- you do not get what is posted on the site description.Paid a lot of $$$ not worth it

Very old Resort it shows its age, grounds around the 3 buildings they put vacationers in were taken care of but the rest of the resort was a different story. Many, many buildings left empty resort might have had about 300-350 people the week we were there March1-8 running at 30% capacity. No toilets hardly or toilet paper, no paper towels and all the hand driers didn’t work at all. Not enough washroom on the property at all especially if your at the beach you had to come up to your room, t [... read more]hat’s because the Beach Grill is closed and the washroom facilities were in there. Bars not opened, Bar at the quiet pool in the middle of the resort was closed permanently as well, beach grill closed permanently. Hot Tub by the main pool was drained bone dry. Bar and snack bar was never opened when it was suppose to be 10am-11pm, might have opened up at 6pm for a few hours. Husband walked the Resort every night and he said they had a Transport Truck at the back of the Resort and they were loading furniture and beds from the un-occupied rooms onto to the truck. Truly feel this Resort is having financial issues. Sad very sad, we couldn’t even get into a Specialty Restaurant because they were only opening 1(one) a night we could get Reservations the night we were flying home. If anything good came from this vacation it was the Staff & Customer Service No issues there. They were all fantastic. They work very hard to make us happy❤️❤️ Food in the Buffett was awesome so tasty and plenty. Truthfully wasn’t worth what we paid and other guests there had paid 350.00 per person less than us. Not going back there Cayo Coco is gorgeous but will choose a different Resort next time.

Will never go anywhere else but the Tryp!!

The staff at this resort are amazing! Naymi, Uberlandis & Yosgvany at the lobby bar are the best. They look after me year after year. Margey and Yanelis at the buffet save me my table and my juice at breakfast or my wine at lunch & dinner are already on the table when I return with my plateful of amazing food. I eat more at this resort then I eat at home. This is my third year at the Tryp and once again I will never go to another resort. My room this year was a little far away from the lob [... read more]by and one of the older rooms, but beds are comfortable, and they get me into a ground floor room so I love sitting on my patio reading. We had three overcast cool days but still made the best of the holiday. My only complaint would be the maid service this year. I have always had excellent maids in my past visits, but this year she was almost non-existent. No fancy towel designs, no clean towels (even though gifts were left on the bed everyday for her). Sad that Rudy is no longer there to golf cart me to my room and pick up and my luggage up at the end of the holiday, but the service was still great. It is an easy walk to the market, which is a fun experience. I can't wait til next year to return (or hopefully before). Once again, amazing resort and the price is right.

Beautiful Beach

Tryp Cayo Coco is fully restored after the Hurrican two years ago. The lobby is bright and open. The check in is fast. Our room was well appointed lots of hot water. The meal choices in the buffet are vast always chicken, pork, beef, fish. Several types of potato, and vegetable. Large assortment of desserts and ice cream. The a la carte restaurants we attended were great Cuban, International, Italian, all food and service were excellent. The staff are very friendly and professional and  [... read more]very accommodating. I have been to Cuba six times,to Tryp Pre and post hurrican there standards are very high, the grounds are beautifully maintained. The Ocean view is spectacular. I can not wait to return Marylou Walton

Amazing Resort and Staff

The Staff, Grounds, Room and food were all amazing. This was my 2nd time at this resort and we are already planning to go back again next year!!! One of the guests with us was 2 years old and he got sick. The doctor showed up the morning after to see how he was doing and then while walking to the buffet from the store the Manager of Guest services popped her head out the window to ask us how he was doing. Truly amazing Customer Service!

Almost the same as it was 20 years sgo

I was told that this hotel was renovated after the hurricane. Perhaps we were given a room that wasn’t renovated because i felt like I went back in time. I’ve been to this resort about 20 years ago when it was one giant hotel and I remember it to be almost the same. Bidet next to the toilet, weak water pressure, shower heads that barely worked. I’ve been to Cuba at least 15 times to various resorts and I was disappointed with the rooms. Although repetitive and the same every night, The [... read more] quality of the food was surprisingly good. The staff were friendly and seemed genuine. The beach was as stunning as I remembered 20 years ago. For some reason a flock of pelicans and seagulls frequented the beach and used this as a feeding grounds. I have seen pelicans at other resorts, maybe two or three, but at this resort there were about 20 hanging out and feasting on the fish. Interesting to watch but terrifying for those who are afraid of birds. The pool was also very clean and exceeded my expectations. The representative with air transat, Jorge , was also disappointing. Appearing to be friendly and helpful at first, with his only goal to sell excursions, he was non existent afterwards and didn’t inform us of all information. For instance special dinner for repeat guests. The fact that the buffet restaurant completely shut down one evening forcing many guests to beg to go to a specialty restaurant without a reservation. The staff was accommodating and understood but the hotel and the air transat rep did a bad job of communicating this. Don’t buy cigars at this resort. The staff at the restaurants refused to give receipts for purchases. We couldn’t understand why. They only agreed to give receipts with a passport and if we purchased greater than the maximum limit allowed. The prices were much cheaper at the airport. 25 cuc compared to 34 cuc for the same box of guantanemerra cigars. Same goes for the brand name cigars. Montecristo, Romeo y Juliet etc... the hotel did not have cohibas. Wait till you get to the Jardines del ray airport. Much better selection and much lower prices. Overall I would not recommend this hotel at the price I paid. ($1,000 per person). If I got a deal for $600. -$700 I may recommend but for the same price I would rather go to cayo Santa Maria.

Relaxing, Friendly, Clean

The grounds had beautiful gardens, pool, ocean. The rooms are outdated but clean. Our room had the view of the large pool, the ocean from the patio and out the front door we had a beautiful garden. The sidewalks are currently being repaired which is a good thing as there are a lot of holes. WE have visited other hotels in Cuba and find the food is good here - except for the beef. We had to call maintenance for a minor issue and they were there within 5 minutes. The entertainment was excellent [... read more] 8 out of 9 nights we were there. Staff are extremely friendly and helpful. If you require a flat surface to get around this is NOT the place for you - not wheelchair accessible.There are also renovations being done on about half the units in the resort. It is a small resort which is what we wanted. Had a great trip.

Friendly Cuban Staff

The walkways were uneven and the best to walk in bare feet. We found cockroaches in the room and others had feces come up in their bathtub. The room was tired and old. The staff however were excellent and the food was very good with some good variety.