Beautiful Family Resort

The hotel is one where you will definitely revisit. Great rooms,terrific gym and extremely friendly staff. The grounds were well kept and the food was good, especially breakfasts. It is well geared for children and the evening entertainment very good.

Great family resort

Nice resort, clean, good service. Nice ocean view from room. Lots to do for kids. Food in buffet restaurant ok but not a large selection. Close to airport. Very family oriented, kids clubs, kids drinks, nice pools although cold. Comfortable, clean rooms

Great family resort

if you have children its a very good resort. it feels more like a large Hotel rather than a resort not fancy at all. The food is ok. The restaurants a la carte were amazing. Every room has an amazing view. The staff are not so friendly for an exceptions of few of them. the shows were fantastic. The game room, the movie theatre were fun for the kids. the bar had a nice selection of drinks design just for children like Barbie , ironman drinks , captain America , hulk and etc.

Amazing Family Resort!!!

My son and I loved this resort!!! It’s super kid friendly and we met up there with Mexican family and they loved it too!!! We would all meet there again!!! The food was really accessible and tasty! The staff was lovely!! We gave our maid a few Canadian treats and she went above and beyond for us!!!! So a special thank you to our maid , Ana Luisa!!!!

Amazing Resort

Love this Hotel and will def going back!!!! Had lots of fun and the food was amazing! Lots of entertainment for kids and adults! Crown Paradise is the Best

Crown Paradise

Traveled to Crown Paradise in late April with our 3 and 5 year olds. We had a great time and the kids loved the pirate ship area. Everyone loved the food at the buffet, no one ever went hungry. Waynes Boots and Mexican were our favorite a la carte's by far. We would go again as there are more actives for the kids as they get older.

Amazing resort

We had a great week, great service, good food and great entertainment! We were in prime location, 20 mins from the airport, 10 minutes from down town. I would recommend this hotel to anyone looking for a familly kids resort.

Not so great resort

The room had a wet mouldy smell. It had an adjoining door which we could hear the people talking and they had an infant crying all hours of the night. We asked to change our room but they couldn't. Very disappointed with the hotel. Will not go back.

GOOD VALUE FOR THE MONEY

Good value for the money. An older hotel. Rooms clean. Food decent. Get your reservations in early for any of the restaurants because they fill up fast. The pillows on the bed are terrible and way too small. The elevator service is very bad and cannot accommodate the amount of people that use them. But they were working on them while we were there. Thank God for the adult swimming pool. It was a god send. Overall a very good vacation.

Great Getaway!

Crown Paradise Club Cancun delivered! Sun, sand, what else can you ask for. We were pleased to get what we expected. Our room faced the ocean (I believe they all do...a bonus!!!)Although very much a "Family Resort", we were very satisfied with the suite we paid extra for. Our room was one of the quietest I have been in. My husband and I were in suite 2701 which was at the end of the hall which was away from the elevators which we requested. We appreciated having breakfast in the "adult only" lou [... read more]nge on the 8th floor and were happy to end our day there for a drink and some hors d'oeuvres in a quiet atmosphere which suited us fine. Also, don't miss the adult only section in the buffet and the adult only pool. If you can't afford an "adult only" hotel, this will do the trick. We had to wait a bit for our check in but sitting on the beach made the time pass....The ocean is a bit rough, just be forewarned but we still went in it. The specialty restaurants are great but the only negative was when they cancelled our reservation at the french restaurant with only a few hours notice....they did book us somewhere else. I was dissapointed but quickly got over it. Book these as soon as you arrive or the next morning with the Concierge in the breakfast lounge. We went on the Snorkel and Tulum excursion. Both are recommended. Don't forget to put your name for the "Lagoon Cruise" on Tuesdays, with the main Concierge on the first floor. It is free and the Tequilla will be flowing freely. You will be served an amazing sit down lunch on the boat as well. A good few hours was had by all!!!! For a quick, cheap outing, go accross the street to the El Rey Zona Arqueologica....you will see ruins and lots of Iguanas. Great photo ops and a quiet tour at your own pace for only $3.50 American. The jet tub facing the ocean....what can I say! We flew with West Jet and quite enjoy our flight. Book the "Plus" service (only 12 seats per plane) You will get free booze, meal, hot towel and free tablet (which was much appreciated on our flight since the West Jet connect app was not available on the return flight but we still got to view some films to pass the time. Oh, and much more leg room! Very clean hotel and the staff is very friendly and ready to answer your questions. I had read some reviews that mentioned how the mattresses were hard, but for someone with back pain, I can honestly say that the mattresses were awesome. The pillows, not so much but it is what it is. I survived. If you purchase things in American money at the hotel they will give you Pesos back but if you go to the mall a short bus ride down the street they will give you American change (bus is $1 American and comes every few minutes- R1 or R2 will get you to the mall in front of the Westin Hotel) Just flag the bus down, they will stop. You can walk to the famous "CANCUN" sign overlooking the ocean at the public beach but be ready to wait in line as you are not the only one who wants that picture. We were told going early in the morning is best. A 7 minute walk from hotel at the most....All I can say is when can we go back?

Great family resort

This hotel was wonderful. Close to airport. Good food, lots of ammenities to offer and everything is close by. Not a luxury resort, but good value. We visited with our 5 & 7 year olds and found all of the restaurants accommodate children. Would definitely consider visiting this resort again.

Very Nice Family Resort!

Worth the money spent! Spent 5 nights in this resort with my family. Very good resort for the kids!Loads of activities.Al carte resturants were good too. Staff is amazing and will always greet you with a smile.

Great Spot

Overall we were happy with this hotel...the food quality, quick room service, helpful staff, condition of the rooms, fantastic beach view from the room, the beach itself, kids club, proximity to the airport, etc. We had a fabulous time! There were just two disappointments cold pools & music quality. I am mentioning these two things to be constructive to the hotel, I know it's tough to please everyone. 1) All pools were very cold, indoor & out. Ourselves & the kids (aged 8 & 9) had trouble [... read more] enjoying the water, and they aren't kids that are tough to please. I'm not sure if they have the ability to heat them, the air temperature was around 26C. 2) The music playlist at the pool was not enjoyable. They seemed to have an hourly rotation in between the pool games. 50's, 60's, 80's, and hard rock. I spoke to the "DJ" and they weren't able to change it. It would have been nice to hear some Latin music or at least some more current pop music. Also, there is no music at the lobby bar. There was a duo singing for a little while, but nothing after they left. We were happy to see that the lobby was able to integrate the kids area with the adults, but the lack of music was disappointing. Again, we did have a great time and would recommend this hotel.

A great stay

My daughter and I both enjoyed the resort. It was Well kept. There were lots of activities to do during the day and evening. I have a suggestion for the resort. Perhaps changing the music to “top 40” as they constantly played 50’s music which I thought was awful. Either that or they were playing hard rock music in the morning during breakfast! Also maybe time some activities, such as Zumba to earlier in the day as it was at 10pm inside the bar area. Most people are in heels and have had a [... read more] few drinks in them by then and unable to participate. The staff were great, Angel the bartender by the pool was nothing short of amazing. Staff also ensured our safety at all times and were very helpful. I would come back again. :) thanks

We liked it better last year

This resort offers a lot for kids to do and the new water slides were awesome but a few of the attractions weren't working and the service overall has seem to have taken a nosedive. Our room completely flooded by the patio door where the kids were in their bunks. The front desk service left much to be desired. The overall quality and variety of food was less than last year and this year our mini bar was never restocked without us ordering more to the room and having to pay additional charges  [... read more]even for drinking water. I don't think we'll be going for a third year.

Awesome resort

This resort is very clean, people extremely friendly. I really like how there is an adult only floor with an adult lounge. Also an adult only area in the buffet, as well as an adult pool. From what I have seen the families also have a great time with numerous activities going on and lots of variety of nightlife I have been twice to this resort and will go again

Great resort

Would recommend this resort to families for sure. So much to do and you never have to leave the resort. Spent 5 days snd still didnt see/do it all. Food wad reasonable although the baked goods could use some help. Rooms varied. Looks like there were a few newly renovated rooms that were perfect but the rest were just okay. Oceanview was breathtaking.

Be careful of the food

It looks like a great family hotel. However, we had some disappointments. The pirate ship with the water slides was covered in rust. There was moisture in the room. It was smelling gasoline all the time on the beach. But more importantly, I had food poisoning on my last night on the resort. I went with my 7 month old baby and my 5 year old boy. I do not drink alcohol as I am breastfeeding the baby. I ate some fish on my last night and around 10pm I started vomiting every one hour until 6am the n [... read more]ext day. We had to go to the airport at noon. I never felt that terrible. I was lying down on the floor in the airport unable to move. Unable to catch my flight! My husband was trying to get me some orange juice. I had never been so sick of all my life. I was so dehydrated. I was not able to drink nor to eat. I ate a bit before the plane and I got sick again. I had asked some orange juice to be sent to my room on the morning after I got sick as I was not able to leave the room and they charged me for it even after my husband explained I had food poisoning from their food. I asked if I could get a banana and I couldn't because it was not on their room service menu although it was on the buffet menu. They brought some of their exotic sliced fruits instead. I will never go back to that hotel.

Amazing resort in Cancun

The hotel is wanderfull, so is the service. Place is clean, stuff is polite, Food is very good. Nightly very interesting entertaiming. Desing of the building is amazing: all rooms are facing the ocean. There is free wi-fi. Special thanks to Tripcentral.ca agent Felicia. Thank you

Would visit again!

The resort was clean and staff were always accommodating and polite. Food was awesome, you never went hungry. We were upgraded to a suite free of charge at check in and the room was beautiful! I would stay again. Abraham in the disco bar was awesome, we spent many nights at the bar talking to him. He was able to give us tips on what to do when we wanted to leave the resort to go to such places as the market. There is a city bus that runs every 2 mins that took us everywhere we wanted to go and i [... read more]t was only $1 us. The disco bar opened at 6, there were pool tables and card tables you could sit at and then the disco started at 11. It was open 6pm-2am and always adults only. There were multiple pools. The pool on the first level was adults only that contained cabanas and a swim up bar. The rest of the pools were kid friendly on the main level.