Very poor food quality and variety

Went in December 2023 with kids and vegan friends. The food was not good, poor quality, all too salty. Meet and fish are available, but absolutely no vegetables, only cucumbers, no EGGS entire two weeks of staying. Breakfast only pancakes and fried bread. Staying with kids was difficult, no food for babies. The beach quality 3 out of 5, lots of stones in the water, but water color is amazing...nowhere I saw such a beautiful sea. Wide beach with many of shadows. In the evening no concerts, just l [... read more]ive music Overall ressort is very nice, territory is full of palm trees, convenient location of dinning, lobby and rooms. But, probably we won't go there again.

Cheap and cheerful

This is the third time I have been to this resort but things in Cuba have changed . Food quantity is short on buffet Eggs were only available 3 mornings out of 7 . Chicken was almost non existent and green salads like leaf lettuce romaine. No Bananas at all . Bar had no Pina coladas or other . Rum punch was usually the only other go to besides beer. The resort itself was in great need of maintenance, lighting ,grass maintenance. We don’t usually visit in December so could be because they have no [... read more]t geared up for the busy season yet. The weather was warm and sunny like always . Cuba needs a lot of help with the fuel shortage.

3rd Time at PCV -- Major Disappointment

Overall, this was not a good trip. This was my third visit to PCV, this time travelling with my husband and each of our mothers. We booked back in October for one week Dec 6-13. Settle in -- this is going to be a thorough review ;-) Rooms: I requested an “accessible room” for our mothers as they are each in their late 70s and have some mobility issues and safety concerns. They did not have one ready upon arrival, so, on day two, we had to move the moms to a very run-down (albeit “accessible”) [... read more] room. The front door and the deadbolt were both very difficult to open (sticking). The mirrors in the bathroom were all broken and chipped around the edges, as were the tiles. There were large, thick spider webs collecting bugs in the corners, and there were no blankets on the beds. As for our room, we paid for a king bed, but got two doubles. Front desk staff informed us that there were no king bed rooms, but we could check in with them daily to see if any would open up. Preferring to avoid the hassle and not wanting to move all our things mid-trip, we decided to stay put. The electrical outlets in the room did not work properly -- either pumping little to no current, or far too much current (causing my hair dryer to overheat in seconds). Overall, the room was clean. The mattresses and pillows have been upgraded since my last visit, and were quite comfortable. Towels and sheets were clean. AC worked really well. Balcony was large and comfortable. Fridge and TV worked. We went without hot water for 24 hours, and our water was shut off completely for about 12 hours one night. We were also locked out of our rooms without warning. Apparently the staff replaced the batteries in all the door locks, which meant we had to go to the front desk to reprogram our keys. We had no warning this was going to happen. Thankfully, our housekeeper let us in after breakfast and told us what was going on. Food & beverage: I was fully aware that the islands are experiencing food shortages, and I also know that you don’t travel to Cuba for the food. That said, in previous years, I’d never complained about the food, and no one ever went hungry. I can’t say the same for this trip. We had eggs on our first morning, and never again. There was no bacon or sausage or other breakfast meats. There were crepes (made with powdered eggs, I presume), but no toppings -- no fruit, jelly or syrup. There were packets of butter for bread the first few days. When that ran out, we were given chunks of lard disguised as butter. The rest of the buffet consisted of the previous night’s dinner. Lunch was similar at the buffet, serving remnants of previous meals, little to no fresh fruits or veggies. If you could get fresh fish at the hot counter before it ran out, that was tasty. Pair it with some rice and cooked cabbage, and you could call it a meal. The snackbar had fried fish from time to time, but it ran out very quickly. We were only able to snag some once on our last day. One day for lunch, the snackbar only served a ham and cheese sandwich, which came with one slice of cucumber and a few strands of cabbage on the side. No butter, no mayo, just dry white toast with a slice of bologna (what they call ham) and a slice of cheese. Other items at the snackbar sometimes included a tuna or chicken salad sandwich, Hawaiian pizza, ham and cheese pizza, hot dog and “chips,” which we couldn’t identify -- fried plantains perhaps? Buffet dinners started out as what I’d expected, but declined daily. The pasta bar was fantastic -- but the woman working it was sick (even lost her voice) and was seen coughing and hacking all over the food. I’m quite certain that’s where we picked up what we now know to be Covid. The fish station was good, too, but quickly ran out of supply. The rest of the buffet was mediocre at best. Still, if you weren’t “picky,” you wouldn’t go hungry. There seemed to be a shortage of flatware, glasses and cutlery. On numerous occasions we served ourselves ice cream on a hot plate, which we ate with a fork. But the ice cream was delicious! Desserts were what you’d expect; lots of pastries and squares, jello and rice pudding. The Italian restaurant was not worth our time. The food was cold and bland. The pasta station at the buffet was better. The Japanese restaurant was AMAZING. Raul, our chef, was delightful -- interactive, comedic, just a ton of fun. And the food was spectacular! We had rice with veggies, chicken, beef and shrimp -- all cooked with sauces (garlic, soya, etc.). Steakhouse was not open. Cigar lounge did not sell cigars. Clean drinking water was in short supply. Now, if you’ve ever been to Cuba, that may not come as a surprise. Each room was supplied with a 4L bottle of water, which was meant to last two people for 7 nights. We are not wasteful, and we are not greedy. But when I tell the front desk that my husband is sick and needs to hydrate, I expect to be given clean drinking water. Instead, I was told “I’ve made the report, and we’ll see what we can do tomorrow.” Not good enough (sorry, not sorry). Adequate amounts of clean drinking water is not a luxury, it’s a necessity -- particularly if you’ve picked up a virus. Even the bar and buffet began serving tap water mid-way through our trip, telling us they had run out of bottled water. Beach: Gorgeous. By far, the highlight of our trip. You’ll find a beach bar, restrooms and lots of non-motorized water toys. There was always someone there to help us find a spot along the beach and set up our chairs, which was a nice touch. If you’re allergic to bug bites, though, watch out for the noseeums (they mostly come out at night)! I didn’t have any trouble with them, but I saw lots of people covered in welts. That’s not a reflection on the resort, that’s just Mother Nature doing her thing! Pool: The pool was as I remembered. Considering it had been shut down for renovation, however, I wasn’t all that impressed. It certainly didn’t appear to have been “renovated,” but we weren’t bothered by that. We were just happy it was open. The activities around the pool weren’t what I remember. There used to be poolside bingo (I even won a bottle of rum once!), obstacle courses, and all kinds of silly fun games at the pool. This time, there was 3 pin bowling and velcro darts (I think). No prizes and very few participants. The so-called dancing lessons consisted of a group of workers forming a private circle to entertain themselves. And the aquafit class was little more than two workers waving their arms in the air to music. The swim up bar was lacking supplies as well. The frosty machines weren’t running, and the bartenders weren’t interested in creating tasty fruity beverages. Our options were beer, Cuba libre, or rum punch. Most of the staff were personable. Jesus, on the other hand, was quite sarcastic and rude to guests on more than one occasion. Smaller pool next to main pool is currently under renovation. One jacuzzi is fully drained, the other is filled with cold water. Service: Most of the staff were wonderful. The lobby servers, and bartenders were all fabulous, as were the housekeepers. The front desk staff, on the other hand, left something to be desired. They were short-tempered and seemed genuinely annoyed with guests. They were dismissive and unhelpful. But they certainly snapped to attention when their blue towels went “missing.” Suddenly, two staff members were right there, preventing us from boarding the bus to go home, demanding to know where our mothers’ beach towels were. Spoiler alert: the towels were left in the room. Our Sunwing rep was fantastic, very helpful, fun and always eager to please. The tour guides and bus drivers were also great. Entertainment: Or lack thereof … we spent 7 nights, and only saw two shows -- one in the theatre and one in the pool. It would have been helpful to see a schedule of when and where shows were happening throughout the week. Resort feedback: Provide a board of some sort in the lobby to let guests know when they can expect to see which evening shows Provide a 48-hour weather forecast (wind, rain, sun, etc.) at the front desk so guests can plan their days Communicate with your guests about scheduled maintenance and service disruptions Tips for guests: Bring your own food (cured meats, protein bars, chips, nuts, peanut butter, condiments, spices). Have lunch at the restaurant down by the beach! Have dinner at the Japanese restaurant (more than once!) There’s a hut by the pool where you can trade your used blue towel for a fresh one Do not trade Canadian or American dollars for pesos - there’s no need. You can pay for everything (including tips) with a Canadian credit card, debit or debit Visa, or CAD / US cash. (They don’t take credit cards that are affiliated with the US -- Amex, Capital One, etc.)

Great resort and staff. Sunwing needs to improve

The hotel and staff were amazing. They always give you the best food that is available with the current sanctions exposed by the American government there is some shortages. Having said that i didn't lose any weight, The Sunwing experience was terrible im surprised that they are still in business. We paid for carry-on but we had no place near our seat to stow our paid forcarry-on. The rep from sunwing left my handicapped friend standard at the hotel on the return flight. She blamed him be [... read more]cause he was too slow no help was offered. Shame on sunning and Cuba for employing such a cave person .

Vacation at Playa Costa Verde Holguin Cuba

My wife and I spent a week at Playa Costa Verde. It was an hour’s drive to the hotel from the airport but it was nice to see the scenery. The resort was beautiful especially the reception area with the long Pothos plants hanging from ceiling about 50 feet in length. The room was great, close to the pool and the beach. The food was okay but could use some variety. I guess it could be because of the current shortages. The staff were super friendly and bilingual if you are not fluent in Spanish [... read more]. There were excursions available if you wanted to venture off the resort or do your own thing. It was a great week.

Acceptable

Rooms are acceptable, but not impressive. Upkeep of the resort is mediocre. Staff is very friendly, helpful. If you’re not a nightlifer, this place is probably not for you, as partying is going on till at least midnight, with a lot of noise

Amazing Resort

I fell in love with this resort ! Very clean , huge pool , love the swim up bar and bartender Jesus !! Easy access to the beach ,lounges and a beach bar . Bring swim shoes ! They have a 24 hour snack bar ,lobby bar and buffet! Plus so much more ! Must see ! The people were the most amazing!

Good and not so Good week at Playa Costa Verde

Just returned from a good and not so good week at Playa Costa Verde. Good Staff were excellent and very friendly. Beach was gorgeous and the pool was good but needed some repairs. Our room 5422 was good, lots of hot water and good pressure. Grounds were well kept and very clean. Beer, Wine, Rum, Voldka drinks were good. Ice Cream (Chocolate) was very good. Pasta, Eggs and Fish were in good supply. Ala Carte restaurants were good . Not so good Lack of toilet paper some days. No  [... read more]Olives, Lemon's or Lime's for Martini's or mixed drinks. No milk for two days, so Black Coffee and Tea and no specialty coffee's those days either. Few or no condiments for Hot Dogs, Fries etc. No Pizza for first 5 days, then they had heated up frozen pizza. Little or no cheese. No Hamburgers. No Ketchup, Mustard, Hot sauce We went with friends, so had a good week despite the shortfalls. If you don't mind carrying around your own condiments for breakfast, lunch and dinner the food is ok. Covid has really set Cuba and especially this resort back. We will no be returning until Cuba gets things back to the way it used to be.....

Excellent and extremely warm staff

Hotel staff at all levels continue to make you feel that Hotel Playa Costa Verde is your second home. There were some shortages resulting from supp chain and embargo issues, like milk and burgers. However there were tons of other selections. Plan to return in August. My stay was like a dream that you are in control off.

Beautiful, Amazing and Great Resort for holidays, or family vacations.

The hotel it is amazing, clean and very well organized,Beautiful, Amazing and Great Resort for holidays, or family vacations, The employes very friendly and the service very excellent, puntual and quick. The security also very well efficient.

Fantastic

Amazing staff from front desk, chamber maids, ground keepers, Management, Air Tranist Rep Jane. Our guide to thr Baseball game in Holguin. The restaurant staff who went above and beyond for my wife Mary's birthday. Jesus @ the swim up bar and his wife Tonya for an incredible off site supper. Delayed by Air Transit for a day and the hotel accomodated us in minutes. Our 26 x to Cuba, forst at this site and we will be back.

Great experience

People were incredible, beach was amazing and the food was great! Lots of options for things and places to eat, and the beach volleyball was awesome. Definitely a highlight for us! Would highly recommend!

Wonderful Experience

We are return visitors but had not been down since 2018 We were not sure what to expect as of course Cuba had suffered greatly with Covid a Hurricane and then shortly before wd went big bush fires Well we certainly had nothing to worry about. The hotel has upgraded and other than some work needed at the swim up bar the resort is kept spotless and is as beautiful as ever There were no shortages at the snack bar they served a variety of fried chicken fish, sandwhichs, French fries and the bu [... read more]ffet was always full with many options The al acarte restaurants delightful especially the Japanese The swim.up bar had the greatest barman jesus who kept everyone entertained and made the greatest drinks Wilson and the gang in the lobby bar as always go out of their way to make you feel at home and the cappuccino are to die for The maid service is second to none the room's are spotless A shout out to Edecto who went over and above to make our stay a very wonderful experience The ladies who where our waitresses in the buffet daily and the buffet manager Thank you for making our Anniversary very special Danale and Rosie absolute ladies Thank you The wonderful gentleman who looks after the pool we thanks you for all your hard work and the entertainment staff i dont know where you get your energy, your all amazing No complaints from this couple Many Thanks and we cant wait until Christmas when we can return Debs & Charles

Beautiful Resort!

All areas of the resort were beautiful and well maintained! The staff was very welcoming. We really liked that things were quiet by a reasonable hour in the evening. We had a very peaceful stay and look forward to coming again.

A few things to know…

Things are different right now in Cuba. While there is absolutely nothing wrong with this resort, there are some things people should know. When we were here last week, each room was provided a third per person of bottled water that you would usually get in Cuba. At best we received two 500 ml bottles of water a day, at worst one bottle -first night no water. Regardless of any other shortage you can make do but you can’t make do without water. You were able to take your refillable cup  [... read more]to the bars to get “filtered water” and it was a risk we had to take. However, I am far more comfortable, drinking bottled water in a 3rd world country then depending on whoever happens to be filtering it that day. We have been to Cuba multiple times and this is the first time one of us was sick (after 5 days there), no idea if it was related to the water or not but….. other than that no serious complaint

Beautiful, clean, amazing resort!

My fiancé and I had a fantastic week at this resort! March 1-8/23. The staff are so friendly, the room was great and very spacious, comfy bed, and so clean! Wifi was really easily accessible, and we felt so safe. I will absolutely be returning to this resort in the future.

2nd Time at this Resort

The beach and ocean were amazing. The ocean was crystal clear, great for snorkeling. The rooms were spacious and the bed was comfortable although we did not spend very much time in the room or on the large balcony. The options for food were limited but I do not think its because of the resort. I think options are limited as Cuba is in very difficult times. It seems covid is no longer an issue in Cuba. Anyone is free to travel in this season of life.

Good Resort

This hotel's grounds were very well maintained. The gardeners were out daily working hard, the housekeeping staff were excellent. Our room was always so clean and the housekeeping staff were so kind, always smiling. Even though you could tell food was in short supply...they made the best of what they had. I always found something good to eat at the buffet and the Japanese restaurant was an excellent experience.

Home Away from Home

i always enjoy my stays at PCV. I have been going for 18 years excluding covid years. the rooms are always excellent. the staff is awesome. they are courteous and hard working. always return here. this year food was not as usual but still could find enough to eat.

Staff was friendly

Staff was friendly but thats about the only good thing I can say about my trip. Food was awful, I literally lost 7 lbs while there. It was all inclusive and they only had rum or beer. No other drink options. Honestly just not a nice vacation at all. The highlight of the trip was when I got to fly home.