Great stay

I have been to this resort 6 times now and as always pretty good. my only complaints are the pool bathrooms smell realy bad. now i have went into some nasty bathrooms before but the smell was almost unbarable.the bathrooms were clean but really need some air flow in them,problem solved.A/c did sound like a freight train but called the front desk and when we came back was better.we are from northern alberta so a warm room didnt bother us we turned it off and opened the door at night. all good. t [... read more]ime share people got annoying after awhile but whatever.so other then that hotel was great always lots of food didnt starve thats for sure. food was good.hotel room was clean. now martine with trip central tottaly awsome probably the best agent i have ever delt with. i highly recomend her very helpfull. did not try to over sell us but sent us all posible deals she had. well thats it.

Great resort !

So many choices for dining, a fabulous beach, and something for everyone in entertainments. The quality of service in the a la carte restaurants is very good. The aerial show (in the main lobby) is excellent - a lot like Cirque de Soleil.

Would go back

Went for the first time to Mexico from Nov 9th to 16th staying at the Pyramid Grand Oasis in Cancun - it was low-season, so the resort was less than half-occupied. My wife and I (in our mid-50s) have been to many islands in the Caribbean. It was a very enjoyable stay - the food was excellent! We enjoyed the beach and the pool. It is a relatively large resort but once you got your bearings - it was easy to get around. One side of the resort had loud music around the pool - the other side h [... read more]ad no music - your choice! The room was very clean and comfortable - some days we had chamber-maid service twice! The only negative was two things - they have people walking around the main building - asking if you need any help/directions - in reality these folks are eventually going to try to sell you a "time-share" - don't accept their offer of a free bottle of tequila. The other negative is only if you are a beach-walker - we like to walk on the beach - while it is beautiful - the sand being comfortably cool it is very soft near the shoreline - it feels like walking through mud - we prefer walking on hard sand - but that is not a really big deal. We would go back to the Pyramid Grand Oasis and would recommend it.

Beautiful location and hotel but disappointing

The hotel was gorgeous, the rooms were clean and well kept. The resort grounds are truly lovely but everything else was a little disappointing. The food was very plain and not good at all. It was hard to find anything without a map as the resort is massive. There were no loungers that you could take to a spot on the beach either which I thought was odd. It's definitely a bit of a party place and not for someone looking for a quiet holiday.

Our visit to Cancun

Nice Grounds , beautiful beach, lots of food choices. Service at check in needs improvement. Some of the restaurants while food quality is good, the service is slow and the food is often served cold. Pyramid beach rooms have nice view, staff friendly.

Party central

This is a spring break entertainment resort. Rooms are OK, washrooms in need of some upgrades. The beach and view are great; multiple, large pools. Definitely a fun, crazy place - wouldn't recommend for older couples or families.

Awesome resort

I Loved it! Always something going on. Perfect for a younger crowd. Great drinks, service was good and the food was amazing! Everyone at the resort was very helpful especially if you wanted to go Into town.. I would definitely recommend this resort

Great time!

Hotel was very clean and all staff were very helpful. Definetly a party resort and would recommend to anyone looking for a good time. Great location that's not far from town and easy to get to and from.

Beautiful resort

The resort was very clean, food was excellent at all restaurants we attended, pool was clean, good entertainment. It did get rather noisy a couple of nights but it was still in March Break time-frame so that is to be expected.

Awesome time!

The most incredible beach I've ever seen. Always a chair either at the pool or on the beach. Very well kept and clean. Good food, good service, good partying. If that's what you're looking for, I totally recommend it!

Stay at the Grand Oasis, not Oasis Cancun

Same grounds but a lot more selection in restaurants and clubs at the Grand Oasis. The food at the Oasis was not very appetizing, service was not very good either. Spring breakers were very aggressive.

Beautiful Beach!

This hotel had many flaws! At check-in, they gave us a standard room when we booked beachfront. They couldn't move us for four days. The rooms were not very clean. Our faucet leaked and flooded our countertop every time it was turned on. We left tips everyday and still were not impressed with the cleaning or the lack of restocking our mini fridge. Room service was NOT included. You could order one or the total of seven things on the room service menu and no matter what it still cost $15.00USD. O [... read more]ur new rooms were MUCH better but still lacked on stocking the mini fridge and towels. There was renovations going on in the rooms above and beside us, which didn't so much bother me, I don't spend my days sleeping anyhow but some of the other people we travelled with had those complaints. Restaurant service was hit and miss. It is unreasonable to wait anywhere from twenty five minutes to three hours. Even for BUFFET. One instance we were told to come for dinner at 6:30pm, so we did. When we got there, they told us we wouldn't be able to come back to eat until 9:30pm. We decided to put our names down for the restaurant pretty well attached to it, twenty five minute wait. It turned to thirty five, forty-five then we said to heck with it. In the meantime, it started to rain so they let us stand inside the first restaurant that told us to come back at 9:30pm. Not even HALF of the restaurant's tables were seated. Bartenders were the least friendly people at the resort. They would tell you they had zero straws but very rarely they would give you one. If you ordered a drink that someone else previously ordered but didn't take, they would pull it up from behind the counter and give it to you. As if anyone wants to drink a melted drink. I didn't see you make it, I don't know what's in there. If a new drink was asked for they would say "No" and move the old drink towards you more. Hallways were constantly flooding. Security was not friendly and could not speak English. Just puffed out their chests most of the time. They wouldn't let us use our ground floor balconies as beach access. They made us walk through our building (to the other end) out and back again to use our beach chairs in the sand. Coyote Loco (Disco) - had great entertainment, and staff was awesome there. Bus boys were the friendliest. - We enjoyed a pizza with them at the front of the lobby one night when we returned from a night out in town. Beach was by far the best thing about this resort.

Beautiful trip

The hotel was amazing. It's very big with much to explore, there is 22 restaurants. Even the buffets are great. The beach is better then most other resorts in Cancun. There is always something to do as it is a younger crowd for the most part. I just went with my girlfriend and if you want to go as a couple it is a good place as well because it's such a large resort.

Amazing Resort!!!

Excellent for any age group to visit. Staffs are friendly. We stayed in a water view room on the top floor. Room is clean. Shows are entertaining. Foods are good especially the "White Box" with a 2 star Michelin chef. Absolutely will visit again!

Best of both worlds

The resort was a nice first time stay for Mexico. You had lots of time to relax and have a good time in the evening as well. The staff was on top of everything and helped out whenever needed. They had performances during the evening for all age groups and beautiful views from our suite. I would absolutely go again.

Great Resort to have fun !

Grand Oasis Cancun Great resort for families with children in their teens, or for individuals from 20 -50 years old Size of the resort This is a fairly big resort but not so big that you need to take shuttles. If you had to walk from one side of the resort to the other it would take 5 minutes. The grounds are very clean Rooms The rooms are not outstanding but clean and functional. Not 5 star rooms by any means but still a solid 4. Pools 3 very big pools. One with loud music for the younger cr [... read more]owd and two that are suited for those that want to sit back and relax. Food Excellent if you get the Grand Oasis package which allows access to all restaurants. Every style of food you like. There are a few specialty restaurants tucked away so you must make sure your explore and get to these places. Entertainment Not really any entertainment crew. Loud music at the one pool which is great if that is what you are looking for. Beach The hotel is right on the beach, beach is fantastic. Walk for miles and miles on white sand. Overall We are a family of 5 (children 19, 21, 23) and have thoroughly enjoyed going to the Grand Oasis Cancun. We have actually been 3 times. We have gone to nicer places in the Mayan and Dominican but overall for fun, upbeat crowd and very good food the Grand Oasis has been excellent. Note: If you haven't been to Cancun, you absolutely must go to Coco Bongos. We have gone every year and still love it. Pay the $80 and go. You will not regret it.

Horribel experience!!

The hotel was completely booked with young people drinking, shouting. People smoking everywhere. The room was directly beside the elevator, floors wet, it smelled mouldy. It was not possible to find a place to eat due to crowds of drunk youths everywhere. We had to check out and find another hotel down the road.

Yep pretty good

Clean, great restaurants, nice staff overall a pretty good stay. I don't have any complaints I noticed that the grand oasis was much cleaner then the oasis right next door. I enjoyed food and the entertainment

Would not return even if free

We went in Jan-Feb and it felt like we were in spring break. The resort it self is beautiful but not enough staff in any area. Check in was awful, it too two in half hours just to check in no drinks were served upon arrival and we could not go get anything until we had a bracelet, no apologies! Room was averGe, nothing fancy. All the buffet was blend, same every meal. The Italian n sea food was good. Would not return if it was free. Entertainment sucked big time, and they played music with tons  [... read more]of swearing.