Wonderful stay

We stayed for one week at this resort. This was our sixth vacation to Punta Cana and our fourteenth all inclusive.The grounds are beautifully kept and our room was very clean with absolutely no issues.The beach is beautiful with very scant seaweed seen. The food was beautifully prepared with a wide variety of choices.The staff are fabulous and this is what makes the resort so special !!!

Keeps getting better!

I was at the Iberostar Punta Cana 5 years ago and I must say that it has improved greatly. I have stayed at the Iberstar Varadero in Cuba and thought the one in Punta Cana had a long way to go to catch up, but I think it is now there! On our trip this March, the food, staff, animation team, guest services and entertainment were all wonderful. Guest services went out of their way to ensure we received wonderful service and receive good restaurant bookings. The circus show was the best I've seen a [... read more]nd I was so impressed. The 4 pm food and drink special down at the beach and pool restaurant every day was a nice touch. Also, the table outside the buffet set up each night with appetizers was terrific for those who had late dinner reservations and wanted to have a snack with their pre-dinner cocktail at the entertainment bar. For us older folks, the band playing every night on the Punta Cana side was also a nice touch. The only thing that hasn't changed is the vendors that are brought in one of the nights. Being Canadian, we greatly dislike aggressive behaviour, so tend to stay away. I think we would have shopped more if they weren't so aggressive (although, they were very nice). My daughter had a great time meeting other high school seniors from Halifax and a couple of young people from Argentina and because of the coziness of the resort, they were always able to find each other. They loved going to the disco and Karaoke bar every night and the fact that the buffet was open for 24 hours, was a huge bonus. I liked the fact that because of the mix of nationalities and age groups, it wasn't run over with spring breakers. Thank you Iberostar Punta Cana for making my daughter's graduation/birthday present so special!

Overall great experience

Grounds were very well kept and all staff were courteous and friendly and very concerned with our enjoyment.Rooms were very clean even in the Punta Cana hotel, however we upgraded to the 'grand' and the difference was like night and day.Top notch room and washroom,very new!!Adults only, no kids under 18.valet and room service 24/7. What an absolute treat!!Even with all this good stuff, I found the buffet food to be sub-par.We tried the buffet at the Punta-Cana, the Dominica then the Grand and al [... read more]l were ok but by no means great.I was very disappointed at the Grand especially at the higher priced suites and the food being mediocre to OK at best.

Average Resort

The first time we arrived we were starving and was encouraged to eat before we checked in . The food was horrible and inedible and we thought we had made a major mistake in travelling (terrible feeling to think the whole vacation was going to be like that on day 1) The food did get a little better but mid way through the vacation I got terribly sick with food poisoning to the point I was hospitalized for a day and a half resulting in us missing our excursion that we could not get our money back  [... read more]from. When we complained we got the standard line that they have quality controls on the food they prepare and no one else was sick but if others complained they would let us know....right! We also fell prey to their "orientation" which did not last the 90 minutes but the whole day with pressure sales to sign up for their time share although they don;t call it that. I did sign up but then called to cancel the next day which was another wasted 2 hours as they continued to convince us we were doing the wrong thing. They ended up charging us $500 canadian to get out of the contract! As a result our vacation was not a vacation as I really could not enjoy the all inclusive as i was placed on a restricted bland non alcoholic diet for 15 days . Don't waste your time and money. There are many other wonderful places and resorts where you truly can have a vacation

Good value

Excellent nice beach good food friendly staff Only issue beach had to get up at 5 am to put your towel and reserve a chair under umberella Pool area excellent very nice friendly clean property Friendly staff entertainment at night lacking

Mostly Good - Been To Better

* The rooms are a bit old and need upgrading as things are showing wear. Beside lamp keep falling down and showed all the wires. They fixed it but it kept happening. * room fridges don't get cold and the air conditioning barely works. We switched rooms and it was the same. * Maids are excellent at cleaning the rooms * Lots of shade options for those who don't want to sit in the sun * Internet wifi charges are ridiculously expensive * Food is excellent except for the a la carte Seafood restaurant [... read more] - The reservations were all messed up, didn't get what we ordered, ordered surf & tutf and the steak was very over cooked, we got sick after eating there I think it was the sushi * Staff is friendly, VERY clean hotel * Hotel gift shop sells fake Michael Khors bags for the price of real ones :-( * Lounge chairs are very good and comfortable * It was expensive compared to other resorts we've stayed at

Punta cana

The resort was lovely the people super nice and very attentive. My only issue was the insane hard sell of the star club I said not interested repeatedly my husband unfortunately got us involved with a tour and it took us a while to get away from the sales lecture .I will not accept a free vacation with a sales pitch attached why would I take time out from our vacation to listen to the hard sell. Other than that, our ac was fixed promptly the food was great and life was good though losing a day t [... read more]o a commercial was very unfortunate

Wonderful Escape

I was at the Iberostar in January with my sister and returned in March with my husband so obviously enjoyed the whole gorgeous place. Flying from Hamilton and their proximity to the Punta Cana airport is a fabulous bonus.

A Good Vacation

This was our first trip to Punta Cana. Overall, we had a good time and the resort is lovely. I thought we were booking into a smaller resort, but found out that there are actually three Iberostar resorts side-by-side, so all in all it's a huge complex and very busy with lots of people. A fair bit of walking is required to get around to all sections/restaurants. Sandy beach was very nice and long, good for long beach walks. At the end of Feb/early March it was very windy at the beach and water wa [... read more]s very rough. Only a few people actually ventured in to the water as a result. But the pools were protected enough that the wind was not a problem. Pools are very nice but the water was cold, not heated. Both the beach and pool areas have plenty of palapas for shade, but they are taken early, so you do have to get there early to get a lounger in the shade (after 10:00 you'd have a hard time finding two loungers together). Overall the food was adequate. I thought the buffets were pretty good, but none of the specialty restaurants were great, they were mostly just adequate ... if I had to choose, I'd say the Mexican restaurant was the best of the bunch. We stayed in a junior suite which was a little more expensive than the standard rooms and situated in a building close to lobby, bar, theatre and buffet restaurant. The standard rooms are situated in two buildings close to the pool and beach and a beach buffet restaurant, but a little walk from the lobby, etc. With the junior suite you are a 'club' member and are supposed to get a number of upgrades. When we checked in we received none of those and we had to ask several times to get most of those upgrades but we never did receive the nightly turn-down service (not that we cared that much). One of the 'club' upgrades was one hour per person/day wifi which normally costs $3.00/hour. All in all, a good vacation and I'd recommend the resort, but I'd personally try a different resort if I visited Punta Cana again.

Excellent Resort

This is an amazing resort, the grounds are beautiful. We stayed in the Romantic Suites which are close to the lobby and buffet restaurants. The beach is awesome with white sand and blue water. The bartenders (Leo and Francisco) in the lobby bar are top notch, they will remember you every time you sit down and are always smiling. My only complaint is the a la carte restaurants, we went to the steakhouse, seafood and mexican. Our last night was at the mexican restaurant and after waiting one hour  [... read more]for our meal we ended up walking out and went to the buffet.

Great option for all inclusive

The hotel was maintained daily, friendly staff, great crew of entertainers. Food wasn't the best but was fresh. Rooms were always cleaned daily and mini bar stocked daily. Beautiful beach access and great pool side options to catch the sun. It's a great hotel for the value, I would recommend upgrading your package to gain wifi perks!

Fabulous Alround - Exceeded Expectations

my husband and I were at the Punta Cana Iberostar from December 4-11 2014. Doris, took care of our room, Richard helped us at checkin, Marcos was amazing at the restaurants! Buffet and a la cart restaurants were some of the best we have ever had, and even the red wine was good! would go again and i rarely go back to the same place twice.

Not worth the price

A review was previously written to the agent who took my reservation and she never replied back. Therefore I feel it is not worth my time to explain all over again my experience that happened back in April. I will not refer this resort to anyone nor will I ever go back.

Great Family Vacation!

We travelled the first week of May. In our family there are 2 adults and a 16 &19 year old. We traveled by Transat and love that airline. Checkin was very quick, we travelled with another family with the same age kids. I had emailed the resort a few weeks ahead and asked if all 4 rooms could be in the same building and on the same floor. I never heard back from the resort so I wasn't sure what to expect at check in. We were all put together,4 rooms in a row. That started a great start to the tri [... read more]p. The resort is very well layed out, not a far walk to anywhere. A great place for families with small childern.if you had to run back to the room it wasn't far. The grounds are beautifully kept. There are 2 buffets that had different items every evening. We only went to the steak house and really enjoyed it. We preferred the buffet though. The beach grill had nachos, fries, burgers, pasta and so much more. Perfect for afternoon snacking. We went on 2 excursions. The caterman and the dune buggies. We enjoyed both and would highly recommend them. We preferred the beach over the pool. There are lots of umbrellas and chairs. Youdo do have to up early to get the first couple rows of umbrellas. Housekeeping, servers, entertainment teams, lifeguards and all the staff do a great job. Thank you Iberostar for a great family vacation.!!

Fun Family holiday!

As a family we truly enjoyed the Iberostar Punta Cana, resort. My husband and I were pleasantly surprised by our room, we found it to be very comfortable. We had emailed the resort ahead of time to ask that our kids (older teens) be close to us and to be midway of the resort and they accommodated us nicely. We were pleased with our location. The resort itself is nicely laid out and everything is located quite conviently. The buffet and drinks were excellent, and we tried the steak house ala cart [... read more], we were also very pleased with the cut of steak provided! The beach and pool facilities were wonderful. We appreciated the fact there was always a spot for us at either site at anytime. The staff was superb always serving. One thing I could appreciate about this resort whether down at the beach, in my room or dining room it was so clean. That is a wonderful attribute to this resort! Also this resort catered to all ages but I must say my older teens had a amazing time. The entertainment crew every night were very polite and mannerly and were excellent hosts to a fun party every night. We booked a couple of excursions and went on the Saona island day on the catamaran, it was a full day of fun, seeing and holding the starfish was amazing. We also did the doon buggies, so fun and again was a full day, we visited a great beach which was beautiful. Our entire time here was full of wonderful memories!