Not As Expected

Had to pay for day passes ($210.00USD per person/day) to visit certain areas of resort as they were separated in 3 different classes. Beach was non usable due to heavy weed contamination. Resort credits were followed up with a 16% tax. Long waits, up to 1/2 hour or more for a golf cart taxi to get from one end of resort to the other. Food was no ore than average at the best. Constant heavy winds. Would not return.....Not worth the price paid...

Wonderful Vacation!

The Moon Palace is an extremely large resort with three sections (Nizuc, Sunrise and The Grand) with 2,000+ rooms spanning more than 3 kms right on the ocean. As the pool is right at the ocean, it was lovely having the view while lounging around the pool. We stayed at Nizuc and it was a very beautiful setting. Rooms were very modern and lovely with extremely comfortable beds. Staff were very friendly and always willing to assist. The Awe Spa is amazing and a must for anyone to experience [... read more]! It is exactly that...an experience!!! We were travelling as two families and while we all really enjoyed our March Break vacation, I personally missed some things that I had had during trips to the Dominican Republic: * Given the expanse of the property, there was significant walking to all areas including the pool and meals. There were golf carts that could shuttle you and a coach that ran regularly between all three sections but a lot of time was spent getting from one place to another. * While there were a variety of restaurants, most did not take reservations so we had long waits to get in to eat especially if you went anytime after 7:00 p.m. I would have liked more options at each section of the resort. * While there were evening shows, the stages were outdoors and we had rain one day so the Fire Show was cancelled as a result. These areas were also quite small in comparison to the resort size and I found the quality to be okay on the ones I saw. I was expecting more for the families to do in the evening after dinner. * While there were many activities such as aerobics, zumba, volleyball etc., I didn't find that the staff tried to engage you into getting involved to have some fun around the pool. Our last day however there was an awesome St. Patrick's Day party in the pool featuring a live band, dancing, games etc. that was amazing the entire day! Such a wonderful way to end our vacation! I would have enjoyed seeing a little more of this type of fun throughout the week. * Resort credits are not as easy to spend as one may initially think as you are capped as to how much you can use for any area (i.e. $300 for spa and in the gift store you can only purchase a very small selection of items) and you have to pay 16% on anything you use. That being said we did the Dolphin Experience which was unbelievable...a must for any family and ended up costing us approximately $71 US which was significantly cheaper than the usual $149 US per person for other experiences in other countries as we were able to use credits! I also had a facial at the spa with my daughter which was fabulous! * Despite the abundance of chairs around the pool, there are not enough and we found we had to get up early and put towels on chairs just to have a spot. * This year beaches along the Mayan Riviera are having difficulties with tremendous amounts of seaweed washing ashore making swimming in the ocean uninviting. The Moon Palace is definitely a beautiful resort with amazing grounds and I would recommend it to anyone.

Moon Palace - Cancun

Very Good: Food was fresh and tasty. Value was good. Family Resort. Entertainment. Teen Room. Kids Club. Amenities. Wave Rider. Towel and sun lounger availability Average: The room cleaning service was good when they showed up. Pool side service was sporadic Not so Good: The beach had a lot of seaweed. Having to upgrade our room (at a cost) because we were originally so far away from the pool Special Mention: Genaro in the Brazilian restaurant was excellent Roman in Entertainment [... read more] was excellent

Heaven on earth

Great place great food great room, great pools. Beach had lots of seaweed. Staff was phenomenal and friendly. The constant up selling including timeshare type was hard to take. The credits were hard to spend and every time you did it cost you money.

Amazing resort

We just returned from the vacation two weeks ago. This was one of the best time in the Mexico for us. Hotel is big, and comfortable. Lots of pools and lots of beds around them. You do not have to worry about the space. The staff is nice and friendly. They almost read in your mind.

Great resort for the whole family

We stayed at the Palace section of the Moon Palace and it was fantastic. The resort was clean, the staff were friendly, and there was always a large selection/variety of foods to eat. The pools were heated which was nice on the cloudy days and lots of available pool chairs well into the morning (for the sleep in days). The kids area was appropriate for many ages with a lazy river, wave pool, and splash pad. Inside the playroom was an arcade, bumper cars, high rope obstacle, and many other  [... read more]games. The room was nice with comfortable beds, a stocked fridge, and Chi hair products! Overall I would return to this resort due to the close proximity to the airport and the wonderful experience we had.

Excellent Resort

The hotel was very well appointed. Restaurants were better than most I have experienced in other '5 star' All Inclusives. Golf course is beautiful as is the affiliated course at Riviera. My only complaints are that it was frustrating attempting to arrange adequate tee-times for golf. As well was dissatisfied with the shuttle service back to the airport at the end of the trip. All in all though I would have to say that the trip provided excellent value for the price.

Stunning!

The Grand at Moon palace is beautifully designed, and runs like a well oiled machine. They are also incredibly accommodating and planned out for disabled persons. We were given the use of a wheelchair 100% of the grounds and many of the pools were accessible this way. Food was amazing, and we didn’t even scratch the surface of restaurants and activities that were available to us. The resort is impeccably spotless, as was the beach. We had a stormy week, so the sand was churned up by waves s [... read more]o visibility close to shore was low, the beach collects seaweed, but was constantly being removed. We loved it so much, our family booked for spring break while we were there, and we will definitely be back ourselves!

Very good resort

Very nice place...............................................................................................................................................................................................................................................................................................................................................................................................................

Grand Moon Palace Review

Our overall stay at the grand moon palace was great. There were both positive and negative comments about the resort however the good outweighed the bad. We booked with trip central originally planning on staying at the Moon Palace Nizuc. Once arriving in Cancun we were directly transported to the grand moon palace from the airport. When I asked why we were not going to Nizuc they told me they overbooked and upgraded me free of charge. I am extremely happy they did this because the g [... read more]rand is definitely better. Not that Nizuc or Sunrise were bad.....they we’re just more dated the new grand Hotel. We unfortunately could not get a room until 5 PM. We arrived at the hotel at 12 noon so we had to kill five hours with two young children walking around the resort. Honestly I think they were trying to find us a room. I had to somewhat be aggressive and request a room because I had two young children that we’re getting tired from being up since 4 o’clock in the morning . Once I did this I got a room fairly quickly. The overall grounds at the grand we’re beautiful. The pools, restaurants, hotel facilities such as fitness room and spa were sensational. The resort was not as lush as a mature landscaped property however the overall cleanliness was superb. The food was excellent. With lots of restaurants to choose from. I never once felt ill nor disliked what I eat. The drink and food service was very good and respectful. Unfortunately it took three days for them to clean my room. I had to complain three times in order for them to do this. I have a feeling I may have been off the grid and they may have not realized I was occupying this room. Once I spoke to a maid on our floor we never had an issue again. The night entertainment was scheduled somewhat late for my younger kids. My children being six and eight years old had a difficult time making it to 9 PM for a night show. If the shows were scheduled more towards 8 PM they perhaps would have seen more. But there were lots of other things for them to do The Kidzone, wave pool and splash pad were excellent features for our family. This kept our kids occupied many of times throughout the week. My wife and I were able to relax in the sun close by and feel secure knowing the kids were nearby. The large waterslide Park was shut down. Apparently the entire thing has to be disassembled in reconstructed. It is not a matter of it being unfinished it simply is deemed unsafe according to the hotel. The hotel in the contractor that built the waterslides are in a legal battle trying to resolve things. I found this out from one of the hotel managers. Once the slides are completed one day this will definitely be an extra added feature to the overall hotel. There was never an issue trying to find a lounge chair around one of the pools. You do not have to get up super early to save a chair. Never once throughout my stay did I ever feel unsafe. Certain ground floor rooms had their own pool. I will definitely look into the cost what one of these rooms would’ve been in comparison to what I paid. The stretch of beach that this hotel is located on is not The greatest. The sand is OK however the water has a lot of seaweed and not the greatest for swimming. If you’re looking for beach destination I would not recommend this hotel. When checking out on our last day there was a little bit of a mixup. We were not on Any air transit list to transport us back to the airport. I was in the lobby checked out well in advance. I had to visit the air transit desk to try and find out where my ride was back to the airport. Nobody had me on any of their lists. I was extremely stressed out and scared that I was going to miss my flight. I was picked up at the hotel by another air transit van that seem to have me on a list. This again was after I called to find out what was going on. We cut it very close however did make it on time for our flight. Everyone else that was on my flight was transported to the airport at least a half hour before myself. At the end of the day I made it and everything was fine but there was a little bit of a scare. I will certainly return to the grand moon palace one day. I am very happy that trip central suggested this resort to me. I spoke with others on our flight that stayed at other resorts in the Mayen. One of the disadvantages was the fact that they travelled over an hour after the flight to get to the resort, the moon palace is only a 15 minute bus ride from the airport. I think this is an excellent thing to note when people are asking about Mexico.

Beautiful resort.

Service was not the greatest pools where not heated. Too much walking for seniors. Mix up in rooms and we where given wrong room. Guest service was very difficult to deal. Band outside our resort playing out loud music and when we complained they said we will move you to another room.

Wonderful Resort

Just returned from a 7 days stay at Moon Palace, Nizuc (January 15th-22nd) Really loved the resort, service is great, staff very polite and courteous. Food was amazing, the best of all the all inclusive resorts that I have being. I spoke with one of the managers at the buffet restaurant and she made sure the chef would prepare food for my 6 month old baby The resort is massive, lots of walking, they have buses and golf carts but still had to walk quite a bit. The pools are nice and clean b [... read more]ut the beach not the best, lots of seaweed. The Grand was my favourite section, I would definitely return and stay there. Heated pool, huge water park, bigger, newer and nicer rooms. More restaurant options and apparently better food (didn’t know it could get better) but didn’t see the ice cream cart around the pool area like I saw in the Nizuc and Sunrise The Nizuc was smaller and more fun, with great activities around the pool and beach. Sunrise is where the kids playroom is nicer and bigger and they also have a kids pool/splash pad We didn’t get bored not even in a rainy day. I was prepared to be bombarded by the time share people, after reading some reviews. It was not bad at all they offered a breakfast at the Grand so you get to go there without paying for the day pass, since I knew it was a “trap” I just declined and had 2 little kids with me so wasn’t difficult, they never asked or offered anything again Check in was fast, empty room, they offered some snacks and drinks which where great. I guess I arrived at a good time. Check out was long and busy but the staff was making sure to get you trough a bit faster. I recommend the resort and would go back

Had a great time!!

Let's start with the beach. There was a lot of seating especially at The Grand section. The beach sand was white and very fine. The water was good, some seaweed and sea shells in the water. The weather was a bit chilly and overcast the week we were there. The beach was pretty empty and the only busy pools were the ones at the grand tgat were heated. I stayed in nizuc section but went to the grand section every other day. You have to pay about 30 dollars US to go. The activities were [... read more] plentiful and there was always something to do. Volleyball, biking, ping pong, Flowrider, etc. Staff was fairly friendly and food was pretty good. They ask about allergies but it's hard to find a staff member who knows the ingredients in a recipe. I'd be super happy if there were an ingredient card! Great time overall.

What a place!!!!!!

Thanks to the excellent recommendation of Marnie Savic we booked in here for our 40th anniversary with some friends. We were not disappointed! We consider ourselves well travelled especially in the Caribbean and Central America areas and we have to say this is the best resort we have ever stayed at! Forget your preconceived notions of “all inclusive” resorts this place breaks all the rules!!!!Excellant food steaks and beef included, premier liquor, excellant wine selection, clean facilities, [... read more] well appointed rooms and above all the friendliest staff we have ever encountered!!! We would also like to recommend Marnie Savic for your travel arrangements. From our first impression on the phone to the last email we received she was a total professional and answered numerous emails from us with a reassurance and a positive get it done attitude!!! She made us excited about checking out this resort. We even had an upgrade to a beautiful room in a much desired location of the resort which I’m sure she had a hand in to make our celebration more memorable!!!Thanks Marnie for all your hard work!!!!

The Grand is aptly named

This was our first vacation at an all-inclusive resort. We stayed at The Grand at Moon Palace. Check-in was easy and fast and the room was fantastic! Everything looks brand new (due to the fact that it is). Amenities and service was super! We met Nestor at the buffet the first day and he became our Buffet Buddy because he was so darn sweet and welcoming. The biggest bummer was that the waterslides weren't open. On the plus side, a trip to Ventura water and amusement park was free. This is one o [... read more]f the few resorts that do NOT punish single parents by charging 2 adult rates. I would definitely would go back.

Amazing Resort

Resort is a great place for the whole family. Excellent staff and immaculate grounds. Food is amazing and well flavored. Even with a garden view room, we could still see the ocean. I even loved the way the resort smelt :)

Wonderful time!!

Beautiful resort with lots of things to do. Staff is amazing and the rooms are incredibly clean. I did not c one bug and they have a pot purri in the building so no mouldy smell. Regretfully we had a room with a tub in the middle of it with no privacy which was weird with my 13 year old son. The king size bed was way too soft as well. The food was good for our one week stay but some restaurants were very difficult to get in2 especially the Japanese restaurant. Regretfully the beach was ruff  [... read more]with a lot of seaweed. The golf course was excellent but crowded

Not persuading at all!!!

Trip overall was fine but way below our expectations. Flight was OK (we paid extra to get exit row!!), pick up & drive to destination and vice versa were well arranged. Reception and check in was good and we were happy with the rooms and their cleanliness. Food quality was terrible (Except for the Asian restaurant which was pretty fine) and same or worse than the mid-class Cuban resorts. In general, hotel staff in part were not welcoming and sometimes very rude. I relayed three matters (Buggy  [... read more]drivers & restaurant staff) of misbehavior to hotel PR staff. Hotel had three lobby and the "Grand" was much better than ours (Sunrise).

Something for Everyone

Big is an understatement. This resort is made up of three separate residences: the Sunrise, the Nizuc and the Grand. A stay at the Grand allows you use of the two other resorts but not vice versa. We stayed at the Grand which is still in the process of being completed. The construction left is related to aesthetics with respect to landscaping. They are minor and nature and will not affect your stay. The Grand has seven restaurants within the Lobby that caters to anyone's taste and two restaurant [... read more]s close to the beach. The restaurants include Le Chateau which is a French restaurant for adults only, Mexican, Italian, Lebanese, Asian, CJ Steakhouse and the general buffet. The other two include a Peruvian restaurant and a Carribean restaurant. The resort has three nine hole golf courses which are spectacular, a bowling alley, two sets of tennis courts at different locations, a teen club or lounge, two children's playrooms, a waterpark with a lazy river, use of bicycles, a health wellness pool, an adult only pool, an Olympic size pool, a family pool and several other pools, mini golf, an outdoor theatre and an indoor theatre. Since the resort is spread out into different buildings, they have their own transit system using golf carts. The rooms are spectacular and are opened with your resort bracelet. The standard room includes an espresso machine, a fully stocked fridge, a bar, a bottle of champagne, a bottle of wine and a candy drawer. There was never an issue finding a chair, obtaining towels. Staff was always pleasant and helpful.

Great golfing resort

Nice resort great golf course club house under construction but luis and staff did a great job getting people out on course on time 38 dollars cart fee reasonable reataurant staff very courteous woul go back