Has Potential

Beach and pools were amazing , coffee was great , mixed drinks were limited and not very good , food was same thing everyday with no beef or pork , chicken and fish only protein, a la cartes were same as buffets pre much, toilet paper was available in public washrooms 25 % of the time , hand dryers didn't work and no paper towels to dry your hands , this resort has potential because of the location and grounds being so good

Opportunity for improvement

This hotel has good bones but has been allowed to get run down Beautiful water pools in the main lobby should be filled with water lilies and tropical plants. Not the case - one pool does have carp and a turtle but the others are polluted. Bad first impression The beach is beautiful as are the pools. Lots of seating and umbrellas The resort is hugh but they have a great golf cart transport for those who don't want to walk. Food is not what we have been used to at a 5 star resort but [... read more] for most people there is always something to eat. They still struggle with running out of some products. For example ran out of eggs, sliced bread for tart 2 days out of 14; no butter. At dinner they always served the same thing - para, chicken quesidiela or grilled chicken. Like I said however most people where able to find something to enjoy for dinner Disappointing that they closed 2 of the speciality restaurants with no compensation for the client. I have to question how they tach Taff to wash floors. On more than one occasion I witnessed he maids taking water to wash the floors from the polluted water in the pools. Then they threw the dirty water back in the same pool. You could see the bristles from the brush floating in the water. Rooms were basic but kept clean. Beds comfortable. Bathroom design was terrible in 3524 a wheelchair accessible room. There was no way to have a shower without flooding th floor - a disaster waiting to happen The outside lighting entering into our room was burned out. I reported the problem the first morning after we got there. It looked like the tried to fix it but were unsuccessful and didn't come back in the 14 days of our stay. It is dangerous to try and navigate a wheelchair ramp in the dark. I did trip a few times on the paver and almost fell. Good thing I had travel insurance. When we booked our trip, I requested wheelchair service at the airport - no issues, a great help. I also requested a room on the first floor as there are no elevators at the resort On arrival, they had my husband and I in a room on the third floor. It took the rest of the day to find us accommodations. House staff denied that I made a request and tried to blame TripCentral for not submitting my request. The next morning they admitted that they did have the request. There is a lot of potential to improve this resort. I understand that they have a new manager who just arrived from Spain so perhaps he will get things shipshape again. As far as COVID - good spacing in the main dining hall; some staff wore masks No restrictions in tour buses but tourists wore masks. Hope you find this review helpful.

Beautiful resort

The resort was as beautiful as the photos on the website. The rooms were immaculate and decorated beautifully. The resort staff were friendly and helpful. The pools were huge and lots of chairs were always available. Highly recommend

Beautiful beach

We stayed at Paradisus Varadero at the end of March 2023. A couple of things to be aware of. The resort has 3 booking options. Regular, The Reserve and Royal Service. We stayed at the Reserve section which is a bit more expensive than the regular one and the only difference is that we had a mini fridge and 2 beers + water supplied every day. A large dissapointment was that those who stay at the Reserve are staying far away from almost everything. The beach was far, the lobby and the main lobby w [... read more]as far and the bonvoy service was pretty slow to respond when we called for a pickup from our bungalow. Our AC did not work and toilet broke down the first day. These are the things we were not happy about. On the other side, the beach there is one of the most beautiful i’ve seen. The people working at the resort are amazing and everyone is always willing to help you. Taxi service is fast and it is easy to move around in Varadero. The food - buffet had almost always the same Food options. Chicken and pork was available most of the times. Overall a good experience, nice resort.

Not Worth The Money

This hotel was not worth the price we paid. The staff for the most part were friendly and helpful. The sanitary standards are not like we’re used to in North America. If cutlery or pot spoon fell on the floor it would be picked up and placed back for use. They only washed the pot spoon they were cooking with when we commented on it. There were flies and beetles (hopefully not roaches) crawling into the food at the buffet. Our toilet wasn’t cleaned prior to arrival and there were no towels in [... read more] the room. It took two hrs to get towels sent for us. The beach and property were in a nice location.

Great beach

Just got back from a week long stay. Place is spread out so it doesn’t seem crowded. The food is repetitive and boring, but it is Cuba. The beach is beautiful and seems never ending. The staff were friendly and helpful.

Royal Service - Perfect!

We flew out of Kitchener(Sunwing) and what a relief compared to Pearson, less time and the flights were on schedule both ways! Booked private transfers and this definitely speeds up the hotel drive/arrival time(s). Stayed in the Royal Service section, our Butlers were great Yenisleidy/Yamir! They booked our dinners each day, delivering wine/water to the room and always around should you need. Walked the hotel grounds daily, the Royal Section is well cared for but The Reserve is in need of some  [... read more]attention and we would have been disappointed had we booked that section. Food was good, other than the International and the only shortage we experienced was butter for a day! The bar service around the pool was beyond amazing, the pool guys were always helpful for setup. Don't forget to ask for the large cushions, they are a game changer around the pool loungers!

Could be better!

Staff was friendly and some amazing people. The food wasn’t great. We were supposed to be in adjoining rooms with my Mom never happened we were in different buildings. We waited until the night before leaving to finally get extra pillows. There were no hand towels or face cloths only bath towels. They constantly running out of coffee pods for the room. We always had to ask for more water for our room. We tipped every day too.

Nice place

The hotel was actually great from amazing bars/ lounge areas. Our jr. Suite was different then pictures we looked at online. Fridge leaked the whole time on floor. As well as water was off during 2nd last night. The most amazing view of the ocean from main loby. Service was very good from all the great staff keeping drinks flowing and great conversations no akward interactions. Buffets was ok at best we would have to check each one out for every meal, but this seems to be common for cuba. We fel [... read more]t quite let down in regards of a la carts booking them was a joke really and felt like being jerked around by conciarge. As most promises by them were just empty. Grounds were very well kept, pools were in great shape/clean. rooms were kept quite tidy from staff. Bar fridge could be much better stocked as it really wasnt. Internet in rooms was almost non existant leaving you to use your own personal data on roaming as well as kicking you off every 10 minutes when you get connected.

Worth every penny

The beach was fantastic. Beautiful rooms, restaurants and lobby. The staff were welcoming and efficient. I love this place and would go back. The food was adequate and there was a decent variety. If you couldn’t find something to eat you were too fussy.

Nice resort but does not meeting star rating

Overall, I think the Paradisus Resort is a good resort for Cuba but it is starting to be run down especially at the The Reserve. I do not think the The Reserve is worth the additional money. The up keep of the rooms is poor. Both shower heads - tub and shower were leaking a lot. The landscaping around the room especially the swim out suites was poor. It looks old and dated and not well kept up. We had no real extras. The bar was only filled with 2 beers. They did provide water every day but in t [... read more]he 11 days there, there was cola only available on 2 days for the room and not other choices. At the bars and buffet at the The Reserve, choices for drinks and food was limited compared to the main bar and buffet a the Paradisus. Food choice at the buffet was very limited and very repetitive and I am not sure if this is a reflection of the state of things in Cuba or just this resort. I would return to this hotel as the location was nice and the beach beautiful. Staff were very nice but it is over priced. As for COVID precautions, there were none other than hand sanitizing at all the food areas and bars. No masks were worn

Great resort friendly people

The hotel was nice rooms were decent and staff was very polite and friendly had a great time relaxing and enjoying the beach! Food was ok I would recommend taking your own spices and hot sauce if you enjoy flavour! would recommend as soon as you get there to book al cart restaurants as they did book up! Although when we were there we only had two options Japanese and intercontinental (menu changed daily for intercontinental)and if you go after 2 pm you can get lucky and get a reservation for th [... read more]e reserve side al cart which has more options. Drinks were good bahama mama was our favourite! I would suggest taking items you no longer need as staff really appreciate that (baby items,shoes, creams, clothes) vs tips. Beach was beautiful, pools were good but cold water January they mentioned weather can be windy and cold one day and then super hot the next would recommend to pack a light jacket or sweater to have on those days! Overall nice place to visit friendly people all around felt safe going into the town.

Good resort

in general, the beach is very beautiful, the pools are clean, as for the hotel, it is a very dilapidated resort, it needs a renovation, the rooms are quite clean, but they have very poor wi-fi and no usb input

Not worth the money

While I loved dealing with Louise this resort was way less satisfying than we expected. Starting with our room…curtains falling off, shower head spraying all over, cold water for showering , had to slam door to shut it, smell of sewer for two days, bedding was horrible and no heat. The hall…. Half the lighting was out and doors all broken off and sewer pipes all exposed. Cleanliness was satisfactory in room. Resort itself….hot tubes didn’t work, some pubs were closed, entertainment was  [... read more]same dancers every night accept one night there was a horrible magic show. Pools closed at like 7 when I’m on vacation if I want to swim after supper I should be able to. They did have a few great singers. Food….could get into dinners we wanted, couldn’t get food if we had an early excursion, my husband is an early riser and had a hard time getting coffee due to broken machines, plates were absolutely disgustingly dirty all the time, toaster didn’t toast unless pressed 5 times. Food was Cuban and expected but breaking fillings because rice not cooked properly was not! Staff were polite and curious and did their best. Loved visiting a different culture but won’t ever go back to this resort ever!

Disappointing trip

The hotel has a stunning view of the ocean and a welcoming staff, however the facilities are old and often broken. There was no hot water shower at the beginning, we couldn't use the coffee machine, toilet was not flushing, the door key card was not working etc. Food is not good as well, people simply didn't know how to cook and also there were not much varieties, we were fed up towards the end and had to go out to dine. All in all, we would have expected more from a 5-star hotel, but it's reall [... read more]y disappointing!

Good resort

The hotel was great not much water pressure in the room showers or hot water, the food was ok at the buffet not much flavor or variety a la carts we did Cuban and Italian they were both very good delicious food. Knowing about the state cuba is in did not expect much in the way of the food but expected a little better that what we had at the buffet. Beach is beautiful staff is amazing and friendly

Happy stay

We loved our 4 day stay at the paradisus Varadero The pool and the beach were amazing. Friendly staff. One downside to our trip is that hotel was only about 25% filled Which was good you didn’t have to fight for access to chairs or anything… but if you were looking to meet other people would not be so evident. Other downside is the food for boring fast.

Nice resort

Everything was ok with some minor issues. Internet service was horrible but thats everywhere in Cuba. Buffet was repetative and sometimes they didnt have wine or soft drinks. Our room had an adjoining room so we heard everything that was going on in the room next to ours which was really annoying.

Great Resort

We stayed at Paradisus for 7days and it was a fabulous trip for my son and myself. There was hardly any mosquitos as mentioned from previous travellers. The food was very good and the deserts were great. Instead of 200 Choices of food like in Mexico, you had 100 which was more than enough to enjoy. I recommend the Japanese restaurant, which was great and entertaining. The beach and water was perfect, no weeds and very clean. All the staff worked hard and the rooms in the reserve section were cle [... read more]an and spacious. Hi hit recommend this hotel if going to Varadero.

Adults only for sure

Go to the adults only Royal Great place to relax and very clean. You can eat at all the restaurants anytime and a-La-cart is unlimited. Pool is cleaner if you plan on travel in summer. With the shortage through out the world don’t except 100% after Covid. Everyone has to catch up!