Awesome resort

Everything was fantastic my only complaint is that there are not enough beach chairs as they let people from the cruise ships buy day passes and the chairs are spoken for from 8am so I was left sitting on concrete for most of the days. I made the most of it but given the amount I travel and the amount I spent to stay here it was disappointing.

Amazing resort

My self along with 6 others from my family stayed at the Grand park Royal from February 3-10 2017! My first impression as we arrived was "wow" the hotel was beautiful, amazing architectural design of the inside and outside of hotel! Instantly greeted by staff with a beverage! Very quick check in! Room was spacious for 2 adults and 2 children! Our view was of the main pool, which was beautiful to wake up to in the mornings! Buffett breakfast was great, two side of the buffet to get your b [... read more]reakfast from, with fresh eggs made to your liking everyday! Hotel staff where friendly and gave very quick service! Hotel grounds where very well kept and always clean! Room was cleaned very well each day! My kids enjoyed the many foods catered to kids especially for my picky children lol Dinner was very enjoyable as well, didn't do much of the lunch buffet since we stayed at the beach and pool all day and enjoyed the food by the poolside! The cafe with plenty of choices for ice cream was one of my kids favourite thing to have! A few things to improve on is more beach/pool chairs! I had to wake up at 7am everyday to try and get a chair! Another thing would be to open the other side of the buffet in the evenings! With only one side open the line up for food was very long! Didn't understand why they would have two sides open for breakfast but not dinner! I would highly recommend you book your al carte dinners right away because availability is limited! Other then that the hotel exceeded my expectations! I would highly recommended this hotel to others! Mainly family, couple and older adults! Definitely a hotel to just relax, if you are looking for a party scene I would look else where! Look forward to visiting this resort again

Good Value but not helpful at front Hotel desk

Really liked Hotel grounds and building. Lots of marble and very clean. Staff friendly and always willing to help. Love the coffee and ice cream shop and also buffet and other restaurants had good food with themes different nights- Carribbean,Japanese and Mexican which were delicious. The poor experiences I had was with the Sunwing representative at the resort Arteur Calderon who did not relay information well at all. He started giving info at the airport before everyone was present and  [... read more]once back at hotel was basically absent unless he was at his desk. He is too busy to speak about anything other than outside excrusions and it was a very big deal to even get our voucher for taxi to airport upon leaving. Very self important man who talked over and over about the same thing which was very boring. We also had requests placed when booking for King beds as we were three couples travelling together. We also wanted rooms near each other but the front reception at Grand Park Royal Cozumel did not seem to have a clue about this and indeed was going to place us two floors away from the other couples. No King beds available I guess as suddenly their english seemed nonessistent although the porter in the lobby had excellent english. Really if they could have just explained we could not be accommodated as requested because it was not available we would have understood but they acted like it was all new information. This was very disappointing at the beginning of our week but like the hotel porter said "more Tequila" and that did seem to help. Would recommend this resort as it is close to town, taxi, ferry and moped and jeep rentals and so lots of fun on resort and off.

Resort was fantastic!

Resort was fantastic. My family really enjoyed the entire resort. Nice and compact so not far to walk to get to anything. Watching the cruise boats come and go was entertaining and not bothersome at all. Food was very good and all of the staff aim to please. View from our oceanfront room was so nice. Very clean and well kept. Snorkeling right at the resort was very good. Dont believe the negative comments on some websites Only complaint was cold hottubs

Very relaxing

This my second time here and would go a third and fourth,. The rooms, service,location, pools, were amazing. The food was mostly very good maybe more alacarts would be nice and more beach chairs. My only complaint would be the walking paths are rough and rocky not the greatest for walling.

Great resort in the middle of all the action!

This resort is a great escape for couples and families. The selection of food and quality was very good. We especially enjoyed the selection on the buffet that changed on a daily basis they had theme nights each night that consisted of TexMex Italian Caribbean Mexican and international dishes. The rooms for a very spacious and exceptionally clean we received great service when dealing with the front desk they were very courteous and very helpful. We really like the location for this resort [... read more] one for the fact that you could travel downtown to downtown Cozumel easily by catching a cab or if you enjoy walking it's approximately a 40 minute walk to the downtown area. The selection of pools were great two pools at the ocean were very refreshing and the bar staff was exceptional they were always very courteous and a lot of fun to deal with. The views from our hotel room were amazing we were in the second building facing the cruise ships. It was an ocean view room that had all the amenities. The nice thing about this resort is they had very clean washrooms located at both the two pools at the ocean as well as a number of washrooms in the main lobby and bar area. There was also a bikini bar at the main pool which serves great food such as chicken wings nachos and cheese and other tasty treats. There was never a lack of food at anytime of the day as well as room service delivered directly to your room 24 hours. As for Wi-Fi connection we had no issues with the regular no cost free Wi-Fi accessing it from our room as well as the pools or anywhere on the resort The only thing I would caution people if you have a hard time walking the stone walkways at the resort were very uneven and it made it difficult for older people to navigate.

Great experience !!

Hotel was very clean, friendly staff, food was very good, activities all day if you wanted, or relax by the 3 pools. Snorkling was included, amazing experience. If you leave the hotel grounds, be very careful of dishonest people. Almost got taken for by local gas station, filling rental jeep.

Different service

WAS nice a lot of walking with a bad back. Service was good the only catch was we had a 12 year old she was only allowed in one resterent. because she was a kid.MY wife got her necklace taken and bracelet taken from room

Great Resort

This was a great resort. The service was fantastic. Everyone was so friendly and helpful. The food was flavourful and delicious. The infinity pools were beautiful. The beach itself was small but the snorkelling was great. The beach fills up quickly due to it's small size and there are often cruise ship passengers that can pay to use the resort when the ship is docked for the day. There is not too much nightlife on the resort but the entertainment staff try hard and do provide some fun great show [... read more]s like the Mayan dance which was incredible. There is sometimes live music by the lobby throughout the week. Señor Frogs is a quick taxi ride away if you are looking for more nighttime fun (which it is!). Catching the ferry to the Playa del Carmen is also near by and I highly recommend if you are looking for more shopping, restaurants and a change in scenery. Also the public beach there is beautiful.

Absolutely thrilled!

The Grand Park Royal Cozumel resort was a pleasure from top to bottom. Cleanliness, service, food, grounds, location, amenities, entertainment, were all fantastic! My wife and I can't say a bad thing about it in any aspect. The only word of advice we can offer the ladies is to be careful in heels on some of the naturals limestone pathways. We were a little concerned going in with the smaller size of the beach and the proximity of the cruise ships and the view they would possibly impede. In hi [... read more]ndsight, we are able to say neither turned out to be of any concern at all. We plan to revisit this resort in the future.

Good overall resort

The hotel is very beautiful. Grounds are well kept. Service was very good. Rooms are very nice,clean and well kept. Ocean views are breathtaking. Restaurants and buffet food is good to excellent. Drawbacks at the resort are very cold pools and small rocky beach. The beach is good for those who snorkel as the water is crystal clear with many different types and colours of fish. Thanks to Sunwing for great flight both ways. Good job Trip Central

Awesome vacation in a superb resort

The hotel is well appointed with large clean rooms. The beach is small, but never overcrowded and with two infinity pools and hot tubs choices are available. There is also a main pool. A la carte restaurants offer a good choice and the buffet restaurant varies themes daily. Entertainment is provided in the main area as well as at the amphitheater. Service is exemplary at all times, and tipping is optional without penalty. The resort is lush with tropical greenery and several bars and bistro [... read more]s keep you well fed and watered. Free wifi is provided. All in all a good 4.5 star that checks all the boxes.

Read carefully, spoilers present lol

As travelers with medium expectations from their future travels we were somehow well positioned to like our recent stay at this resort. The resort is well maintained and people at divers levels of maintenance, service or managing look you in the eye and you know they strive to give you the best experience. What we liked and what we suggest to improve is next. We liked a lot the possibility to snorkel right out of the (little) beach. We liked a lot the availability and diversity of b [... read more]each gear for laying low and get a tan (or not) for those seeking the sun or the shade. As we traveled in early January and evaluating that the resort was half full we suppose that in peak season this availability would be compromised. We liked the animation team efforts to bring each batch of vacationers to speed until they leave. We liked the reliability of food and drinks supplying chain. There is a diversity of options and the quality is good while other resorts seem to us having more variety. from day to day. The seafood restaurant with full window wall seaside is awesome while the experience of the italian restaurant is overall good. Both have to improve though the quality of some of their offerings. The full fried fish tasted like it was previously frozen for a decade (lol) and the rib steak medium was in fact rare. Had to be re -cooked, second time perfect. Liked the room service, included in the all included package, liked the room maintaining, in-room safe, the furnished little fridge (bottled water, beer and sodas), the choice of TV channels offered. But the Standard Definition makes for the majority of the customers an unbearable time when you have to pass some time indoors. And that is because most of us have HD channels for some time now, making the transition to 4k back at home. Hope you know what I mean.. The toiletries offered in the bathroom were very basic (shampoo body lotion and soap) , compared with comparable 4 stars resorts. Wifi is offered complimentary but the quality is spotty , probably to make way for a premium version. The improvement and the fusion of this nowadays basic need could be envisioned. The number of the pools and jacuzzi is ok I guess but I wonder what is like when hotel is full. We were a little bit startled that the jacuzzi were not heated as we saw elsewhere. The fact that one was defective was not remarked by people We bought 3 tickets for three unrelated , mixed gender, adults. This situation is not envisioned as the rooms are designed to accommodate only a couple (even that two double beds are provide). Without shower privacy the stay of even a couple with kids is problematic at best. There are only two-of-everything provided with the room.We had to beg several times to have this issue addressed. Some extra shampoo was provided , a bottle water and an extra beer. The 4 towels original provided were in turn adequate. Loved the IceCream and coffee place which also offered sandwichs and little pastries. Loved the distribution of bars and washrooms, the quality of their maintenance. Loved the glass that is everywhere making for unobstructed view to enjoy the beautiful layout of the resort.Loved the under-the-road passage to go to the beach that makes a non issue the fact that the main facilities of the resort are the other side of the road that longs the shore. The proximity of the cruise pier could be a plus for some that love these marvels of machineries that are the cruise ships or a downside for some that would like less disturbed (and subject to possible pollution) waters. The quality of the water seems very good none the less. All in all a good experience and a near perfect vacation with a stellar team at your service.

Interesting Resort

First resort I have been to that is in the heart of the city, but you can hardly tell. A beautiful cave like tunnel under the main street to the beach. The infinity pools and beach area are terrific. Mind you, you stare at all the wonderful cruise ships all day long and they obstruct the beautiful sunset. Food and beverages are great at all the dining areas, as well as the nice cafe. I am surprised that of all the hotels or resorts I have been to, this resort charges $10/day for the small f [... read more]itness center (like really?). We spent New Year's at the resort and it was probably the worst New Year's party I have ever been to. Not worth the extra cost for the time frame. All the rooms face the ocean, but the "garden view" rooms are below the tree/palm line, so you can't really see the shoreline. The beach area with the reef is amazing, no need to do an extra excursion to see fish, as the underwater Mayan statues are just to the north a couple of doors away. Make sure you do not book a room on the fourth floor under the fifth floor Royal Club Customer appreciation rooms (take a walk up to the fifth floor and you will understand). A ton of noise of banging tables, chairs and high heels at 6 a.m. every day. We had to move to another room. I am very sorry to have to report that things were stolen from our rooms, even though the rooms were very well looked after by staff. Packed our pack back for the day, went for breakfast and came back to find the earphones were taken from our backpack while away. Our other room had a sum of cash removed from it. If you like a very firm bed, you'll be fine. As all the rooms are equipped with nice firm beds (not good if you sleep on your side). WiFi is usually terrific, so if you are out of country and don't want a data plan, you can get away with using their WiFi.

VERY GOOD HOTEL

I don't have many cons about the resort other than I wish it had more of a beach and that it was easier to walk around the resort. It has a cobble like finish and was very hard to walk on, as it dipped in places, and some stones were missing. But the food, the people, the cleanliness, the assistance was all above board.

4 star service!

Loved the resort, it's compact and that means no long walks to rooms, beach or snack bars... Excellent food, loved the ice cream cafe... Shows weren't very good compared to other larger resorts so that was a disappointment . .theatre seating was concrete too..no padding to sit on . .should have cushions...same for beach loungers...

Beautiful resort!

Very tropical resort and clean! Service was good. My cousin and I went for her 50th birthday and we had a great time. Maybe a bit more food could be added to the evening buffet. I would definitely go back.

Good but no workplace equality

Generally, this is a decent resort. The negative for us was that the beach was not very big - it's really small! It would seem that there is no natural beach at the waterfront of this resort, but that they've trucked in sand. This area of Cozumel is very 'reefy'. However, the payoff here is that the snorkelling right at the resort is very, very good. You can see all kinds of different fish and marine life, we enjoyed that. As well, the resort has made up for the fact that there isn't much of a  [... read more]beach by having pools and decks right at the waterfront. However, the whole waterfront area tended to be a bit crowded and closed in. The rooms are quite fine - nothing super fancy, but it is bright and clean and the beds are comfy. The food was good, not great. There is always stuff to eat, although I've been to other resorts were the eating was a bit fancier. Overall, fine though, just not over the top. We enjoyed the mexican and italian a la carte restaurants. The drinks were fine, nothing to complain about in that department. A big positive in the drink/food department is the coffee bar where you can get espresso drinks and at this place they also have ice cream! You can get iced coffees made with soft serve and espresso - tasty! The service and staff were friendly and attentive. My complaint regarding the staff is that all of the servers are men (this is a complaint about the management, not the staff). No women are hired to wait on tables at this resort or work at the bars; I did not see one the whole 7 days I was there. There are women working at the resort in other capacities (like at the front desk, restaurants hostesses and cleaning), but it seems quite sexist in the sense that only men are permitted in the positions that would provide the majority of tips. I would also guess that 75% of the employees at this resort are men. This is quite noticeable and something the management should strive to change. I would not go back to this resort on this ground alone. Times have changed, albeit more slowly in developing countries, but I think this particular resort needs to really look at its hiring practices. While there are some things we didn't like (small beach), overall we enjoyed our stay here. You can't go too wrong booking this resort, unless you are totally focused on a big beach and long walks on the beach or if you care in a substantive way about equality in the workplace (don't go here if so).

Fantastic resort

The food was way above the quality of the many resorts we have been to. The coffee shop ice cream Cafe was an extra added bonus, which we utilized each day. There was plenty of activities to do for our family. The snorkelling right in front of the resort was beyond great! I only had 2 things that were not favourable to this resort. When looking for an outing you were constantly asked to do the time share presentation. The other, which did not affect our family, but could impact if you wanted to  [... read more]stay at the resort, is the fact that the beach area is small, and if you are a beach walker, this would not be the resort for you. We would gladly go back another time. The staff never expected tips (although we typically tipped a couple of dollars after meals).

Nice clean resort. Great service.

Very well maintained all the way around. Excellent service. Excellent variety of drinks. Prompt and courteous service. Pools were great, but beach area was quite small and very rocky. Not enough beach chairs for guests.