Great resort---front office staff helpful

Grounds were immaculate ----public areas clean as staff was cleaning ongoing Staff friendly and very helpful ----good music and evening entertainment Food good---loved the linen table cloths and napkins.Housekeeping --super

Unforgettable, amazing, perfect for couples!

Riu Palace Mexico was an amazing experience. Not only we had convenient access to all amenities in our resort, we had the benefit of accessing ALL other Riu resorts within our proximity (there were at least 3 others from receiving our gold band). At the same time, none of the other resorts were able to access ours, which meant that all the facilities and services were strictly given to the Riu Palace Mexico visitors. No line up, no crowd, there was always space on the beach no matter what time,  [... read more]and the amazing staff are only attentive to YOU. We are now definitely looking into staying at other Riu Palace in other resorts & countries for vacation. Not worthy to stay in other resorts. The location was amazing too. Just walking along the shore, Riu Palace Mexico had the least seaweed (evident enough since the crew cleans it everyday) in comparison to the other Rius. It was also a 20 minute walk from Playa Del Carmen or a 4 minute drive. Across the street, there are nice little boutique stands & shops that provide cheap Mexican authentic artifacts. The food was great! Not once we complained about the food (and we are very picky eater). We love our food fresh and you can tell the ingredients they use are definitely fresh. The spices and such were amazing and right on (didn't need to put salt or anything on them to add flavour). The cleanliness of the resort including the rooms were beyond average. Never complained about a single bug and etc. The crew constantly cleaned the whole resort every second, every minute. The staff's service was amazing. They were sooooo attentive to each person. I've seen people not leave any tip for the crew, yet the crew still treat them like they've just received an amazing tip. Everyone smiles, and everyone remembers you. For their hard work, it's hard not to leave them any tip. We had servers that see us and automatically puts us on a beachfront view at the restaurant, and then brings us our beer and juices that we normally order. They are very, very attentive. The entertainment isnt the best at Riu Palace Mexico since it ends quite early (around 11). But they definitely make it up as they offer transportation and pick-ups after the resort entertainment to go to a club with the crew. Also, just right across the resort are the other resorts known for livelihood and crazier crowds (you cant just go there too and take advantage of their entertainment and drinks). This resort is really meant for some peace, quiet and relaxing nights. They do have entertainment going on ALL day, so it's perfect for the early birds.

Great well-kept resort

The hotel was great and while smaller than resorts I have visited, it was lovely. The hotel was very clean and our room was always maintained very well by housekeeping staff. The food in the buffet was always very good and most importantly, did not cause any upset stomachs for our family. We travelled with our 11-month old daughter therefore would suggest that families travelling with young children request rooms away from the entertainment stage as loud music will occur until 11 pm each evening [... read more]. The hotel has 4 pools and there was never a problem finding chairs in the shade and sun. The beach was nice however had a lot of waves. Overall, the trip was memorable for our family.

Amazing place

this was by far the most amazing trip we have taken the resort, service and staff the food and the day trips, the beach and shopping all excellent, My wife and I are already counting down the days when we return for next years vacation.

Fantastic Resort

Great food, grea staff, wonderful nighly entertainement, beautiful decor, great view from our room. Great shopping withim walking distance. The alacarte restaurants were fantastic. The maid service was great.

Great beach, service, and food!

We loved the riu palace mexico. The room was modern, clean, and more then enough room. The shower was amazing, two shower options and a spa bath tub - never ran out of hot water. The serive is great, as we find at all riu palace resorts we have been. Food was great, no complaints. We love seafood, steak, eggs, cheese, fresh veg and fruit - so it was all good. The entertainment was great. Fire show, native show, Hollywood, casino, it was a to of fun. a/c gym was great and so was the 24/7 which I  [... read more]got a mocha from every morning after the gym :)

Best All Inclusive Resort

This resort is by far the best one that I have ever been to. It was very clean/spotless, the grounds and the hotel are beautiful, the staff are so friendly and can't do enough for you, the food was incredible and the restaurants have a great décor. The beach was perfect, beautiful white sand and lots of mature palm trees for some shade if needed. We will be going back next year.

Beautiful Resort - Medium Food

The resort was beautiful. The beach was gorgeous. There was a fair amount of cigarette buds on the beach which was pretty gross, and a bit of garbage too from people not cleaning up after themselves. I didnt like our room very much, only because it was right beside the theater so on the night we went to bed early, we couldn't sleep cause there was constantly loud music. The room was also very moist. Clothes that were dry, became damp and nothing every dried unless you put it outside. The food wa [... read more]sn't the greatest either. There was alot to choose from but nothing tasted good.

One of the best places we have stayed in Mexico

Food is really good. Staff is tremendous, but we have found the staff in Mexico to be good everywhere. The resort is smaller than some others, so there is lots of seats, tables, reservations, activities and loungers available.

Second and last time around

Unbearably damp room. Ugly new color scheme and bad bathroom design. Cheep and bad table wine, even in the specialty restaurants. It is not the resort it use to be, even in the service and the visiting crowd. Stay away.

Mexican Paradise

The grounds and gardens are beautiful and well-manicured. The cleanliness and attention to detail is really admirable. The rooms were very nice, spacious with comfortable beds and superb showers. We did not find the open concept in the rooms to be an issue. The only negative aspect about the rooms and our general stay at this resort was the slight musty smell in the rooms. They put us on the 2nd floor in the rooms facing the water fountains. I was told 3rd floor rooms don’t have that musty sme [... read more]ll. The food is incredible, we have stayed at all inclusive in Cuba and DR and I can say this is hands down the best. The food was changed on a constant basis with theme nights at the Don Julian, the large buffet dining area. Everything was tasty and well prepared for dinner. Breakfast items are vast with made to order omelets and eggs prepared in any style possible. If the dining options at the Don Julian become old, there are 4 specialty restaurants to choose from. There is a diverse choice of a la carte restaurants available. The Steakhouse was our favorite restaurant, had a great location next to the beach and the food was top notch. The alcohol is abundant and high end. We enjoyed watching the World Cup during our stay. The bar staff was constantly walking around ensuring everyone was OK for drinks and appetizers. Pool areas are clean, although we spent most of our time at the beach. The beach is amazing, surrounded by palm trees, white sand, clear/turquoise water. There was never a struggle to find a beach chair in the shade or sun. This is was my first time at a Riu Palace Resort and I shall return.