Don’t waste your money

I travel every year in a group. There is 8 of us. This is my first time writing a review. We’ve travelled many times and we don’t have high expectations but this resort was our worst experience. We arrived past check in and the rooms were not ready. When we did get our rooms, half of us got 2 double beds when we booked a king. Luckily they changed out our room for us. We had air conditioning however the other 3 rooms did not. It was hot and made sleeping difficult. We booked Sunclub. One of  [... read more]the perks is a private lounge. Just a heads up it’s a room in the lobby where you check in and out. Not a place you can really hang out in. The buffet is horrible. I’m not picky and always find something to eat but this by far was the worst. Not much selection, not great quality and repetitive. Room service was a great perk when you could actually get through to someone, but twice our group ordered and it was a no show. Restaurants are better but no reservations so you’ll need to wait. Wait times aren’t bad. After 10:00pm there’s no food. Everything is closed including service. There’s no 24 hour snack bar. The Sunclub pool was nice but they don’t monitor it so others from the resort would come use the pool and bar. The service by far is my biggest complaint. The lady at the pool bar was slow as a sloth. Literally. I know it’s hot but if you had 4 people in front of you expect to wait at least 20 minutes. She also ran out of ice and beer in the middle of the afternoon. Not a large selection of the premium drinks that were promised. If you like to swim early, save your towel until you have another one in hand. It was after 10am when we got towels. We spent a lot more time, and money off the resort. I highly recommend checking out Mambo beach which was a 5 minute walk, and Willemstad. We also booked our own driver to explore the island and got to see flamingos and swim with sea turtles. The island is beautiful. Highly recommend visiting but perhaps stay at a different resort with better service.

Paying 5 star prices for 3 star resort.

Curacao is a beautiful island with much to see and much to enjoy. As everything needs to be exported in everything is expensive. ( Example 2L bottle.of pop was $5.50 CND) This hotel offers good service for a decent price keeping in mind the island cost of living is high. The a la cart restaurants: italian - chicken parmigiana was good. Japanese style: was very good. Blue water grill lunch fish tacos were quite good. Overall service: helpful, friendly yet slow and we are there to rela [... read more]x so just take a breath. Booked a sunclud oceanview King room and was given a double poolside view room. It took a night for them to move us as we were not given our room until 6pm although we checked in at 130pm. Example: requested bathrobes as was apart if the Sun club benefits rhey were never received. Sun club was worth the extra price for the room service and views. There is limited premium alcohol available on the resort. The Cafe coffee was delicious. Resort is quite dated and it is not very well maintained.(EXAMPLE AC was inconsistent and did not work well although it stated it was 18C in the room it was likely 25C.) Entertainment was varied and there was daily activities available if desired. Close by attraction include Mambo beach which was a close walk with great restaurant options. LOCAL transit was reliable and inexpensive to get downtown. (If possible use local currency as a Canadian this was best- we withdrew $from ATM... there is a 10USD charge plus your bank charge.) Sunsets were amazing even when cloudy. Beaches off resort were small, public and lounge chairs and umbrellas available for a low. cost. Beach on resort was small and man made. Snorkeling off most beaches including Cas aboes, Grope knip and Lagun was wonderful with plenty of fish and plenty of colorful coral. Piskado/Grandi (turtle beach)- was small and a fisherman's a beach that smells like fish but you can swim w turtles as they are fed daily by local fishermen. It rained almost every night/early morning so it was unusually humid so the sand fleas and mosquitoes after sunset were awful. During our 12 days on the island it rained a few times during the day for 5 or 10 minutes at a time was refreshing.

Bad resort

I wouldn’t recommend this vacation to anybody it was a vacation from hell .we had so many issue and was very disappointed considering that it was a Hyatt I wouldn’t send or recommend this to know one and I feel that Hyatt should take a wrecking ball to this resort

Amazing Resort!

The resort is very beautiful. The staff very friendly and always ready and willing to help in any way they could. Room service very efficient and fridge was stocked at all times. Maid service was very efficient. The food in every restaurant was very delicious . The beach very beautiful. We are definitely going back. We would most certainly recommend this Resort .

Sunscape Curaçao

This place is a little dated, but comfortable. Very clean. Had to call service once for air conditioning. They were on-site within the hour. Most personnel were efficient and easy to deal with. Ocean was clear and very swimable. Nightly entertainment was nothing to write home about, typical low end resort entertainment. Although it must be said that the animation crew were very enthusiastic. There are a couple of things that bring this resort down that management need to address if they eve [... read more]r want to achieve their once glory of being a five star. I am a bit of a picky eater. That being said, the variety of food offered each day needs to vary. The food offered at the buffet, was constant and not that good. Salad bar was the same every night. Unfortunately I couldn't eat what they offered. Dessert every night was pudding or dense cake. We tried a couple of the alacart restaurants. Although they say there menu does not vary, what you get, and what you asked for did not necessarily correspond. Bar service was not always looked after with the best of intentions. So let's start with some bartenders not listening to what you ask for and you end up with something you don't want or can't drink. There are not enough drinking glasses at this resort, to handle the needs. Several times bars were without bartenders, because they were out looking for glasses. The most popular bar bar during supper hours and evening, several evenings had 1 only bartender and lines 10 -15 deep. Check in and out was very easy, no issues. There were no beach hustlers , which was enjoyable for a change. As far as rating this resort, can't give it more than 4 stars.

Lovely resort

We had a wonderful vacation at Sunscape Curaçao Resort (three adults and two teenagers). Don't be scared by the negative reviews. One of the most beautiful beaches I've been to for swimming and snorkeling. They have designated smoking areas appreciated by anyone bothered by the scent of cigarettes and cigars at the beach. There is always something good to eat at the buffet. I highly recommend Da Mario for dinner, and the fish tacos at the Bluewater Grill. The situation with the birds is only ba [... read more]d when people feed the pigeons at the Bluewater Grill, an open air restaurant right by the sea. The tiny birds that managed to get through the mesh inside the main buffet usually remain in the trees and plants around the restaurant. The buffet is somewhat understaffed, but they're doing their best to wait on everyone. The staff was friendly and nice to talk to. Plenty of fun activities are available for the whole family. The entertainment staff is hard working and so friendly. Our rooms were spacious, quiet and clean. The only issue was the bar fridge not being refilled each day. I would get bottles of water from the bar and take them to my room. We spent half a day visiting Willemstad. You can take a bus across the street for $2 US. There are colourful murals everywhere, and don't miss walking across the Queen Emma Pontoon Bridge. We all had a fantastic time and will come back to this resort for certain.

Sunscape curaçao resort

Highly recommend to visit Curaçao island for many different reason, very safe with welcoming local people. You won’t see big resorts or big commercial developments, it is modern but kept its originality of being small island. Sunscape resort is close to everything, $2 ride to down town or walking distance to popular beach for party. Resort staff are very friendly, food is good, and resort have scuba diving shop. You can snorkel or scuba from hotel beach. I like this place for their sta [... read more]ff, food, location, scuba shop. I highly recommend to visit Curaçao and let Sunscape to full fill your experience.

Nice resort

It was our first time in Curaçao. Sunscape has a nice beach and pools. The staff is very friendly and polite. The rooms are clean but dated. The elevator has a glass wall and no fan or A/C. Was extremely hot inside. The food was OK, not much of variety but fresh. Nobody got sick. Inside the buffet was very hot. We would suggest to install a few fans there and in the lobby. Overall everything was fine.

Needs updating

The hotel was very clean, but needs major updating. The buffet was very disappointing, service was slow, was was so repetitive and bland. Some staff were very friendly. The Italian restaurant was horrible, we didn’t find one person who liked it, we ended up eating at the buffet. We ate out several nights at Mambo beach. I would strongly recommend Dreams resort food and hotel were amazing. Overall weather was great.

Will not go back to this resort

The resort is really rundown and the food was very poor. Paid more money to get ocean view room instead I got a corner room pool view. Very disappointed took three day to change my room and did not get what I paid for.

Beautiful beach at sunscape

If you are looking for a peaceful relaxing vacation with great people and a vibrant landscape this is the place for you. The food was good but if you value fine dining at the top of your vacation list..this is not the place for you. High on your list is swimming snorkeling, fun, entertainment and all around relaxation the hotel wiĺl satisfy you greatly. The rooms are suoer clean but onthe smaller side bit again how much time do you spend in your room on vacay? I only slept and got dressed after [... read more] the beach day. I can't wait to go back!

Amazing Beach

The resort is dated. The beach is beautiful. Understaffed but very friendly. Entertainment staff very energetic and try to engage ages of all levels. Room was kept clean and mini bar stocked daily. Food was mediocre at best, very repetitive and limited selection. Not likely to return to this resort but no regrets going this time.

Very nice Resort

The hotel is a bit dated, but it is so clean and well kept. Our room was huge and updated. The beds were comfortable. The staff at this hotel were amazing and very friendly and most of them spoke English and they were very welcoming. What I really liked about this hotel was that it was not crowded and everyone was made to feel really safe. We really liked the Italian restaurant and the Japanese restaurant. The buffet had a good selection of food, I would like to have seen a bit less of the [... read more] pasta dishes, even though enjoyable, was a lot. The beach and water was enjoyable, we never went to the pools. The staff and management at this resort were very well organized. We had a lovely stay. No complaints. Walk with water socks as you need to get pass the small rocks in the water, but once you are in it is lovely, a bit cool but refreshing.

Very Indifferent

The resort itself is 'dated'. While it is not run down it is very plain. However, it is kept clean and hospitable. The rooms are adequate, yet dated. The 'special room' associated with the special rate over looked the garden with a balcony that wasn't wide enough to use, other than hang clothes to dry. The entrance backed out to the service/staff entrance. Though the view was lacking we did not experience any noise issues. The room staff was fine. The beaches were clean and pretty. They are b [... read more]ehind break walls of stone that help create a calm and more welcoming area. There are plenty of lounges and enough room for everyone. The pools were pretty, clean and could accommodate large numbers. There were some activities for all ages and the activities/entertainment staff were fairly good, as was the featured entertainment each evening. The bars were second rate but sufficed if a beer or some fruity cocktail was all you wanted. There was a coffee bar where we got a cappuccino and espresso on a regular basis. Perhaps, if you were lucky there was some cake to have with it, but most of time it lacked anything edible to have with the coffee. The restaurants were adequate, especially in light of what the buffet had to offer, though they did not even approach anything resembling 'fine dining'. These were not always available and lunch venues were limited. That leaves the buffet. One reason that were have stopped visiting Cuba was because of the quality of the food. We had hoped that Curacao would provide a decent alternative. We were wrong. I almost pined for the days of Cuban 3/4 star resort food. The small birds that could easily fly through the window netting surely enjoyed the facilities, including the food. It took a few days to navigate the buffet and figure out what was 'best' to eat...when there was no alternative. The staff, on a one-to-one basis were very pleasant but in general the whole atmosphere just seemed 'indifferent'. All that being said, our goal was to relax in a clean environment (no seaweed!), nice weather and piece and quiet. Sunscape allowed us to meet those goals but certainly did not meet or exceed the expectations that we have grown to expect from other Caribbean resort experiences.

An amazing beach resort!

We really enjoyed the beach. The snorkeling is amazing around the rocks both on the resort side and on the ocean side. The rocks keep the swimming water calm close to the beach. All of the food at the resort was great. Enjoyed every meal and snack! It is easy to rent a car or take the bus to the various sights around the island.

Nice resort

Nice resort although if you’re on the tower side there’s three nights out of the week that is very noisy from the resorts down the beach so I recommend to go on the other side the water is pretty the foods OK the service is OK the drinks are OK they have a little equarium baby sharks Flamingoes lots of cool fish I went swimming with the Dolphins we went in town felt very safe 4 Wheeler trail ride can also rent a car go around the island beautiful beaches

Welcomed vacation

Would not visit again. Better suited for families. Resort was lacking friendliness , staff seemed annoyed to be there. Beach beautiful lots of chair, huts, hammocks . Restaurants not always open long waits for cold food twice.

Good Resort

Great resort for a beach vacation. Beach is clean and walkable. All facilities are easily accessible from any room category. Clean pools and restaurants. Food quality at the buffet and housekeeping services could be improved. Service friendly albeit slow at times. Lots of wildlife to be seen on resort. Great location- close to town and shopping.

Great beach and awesome staff!

The resort has a great layout and swimming in the water was wonderful. The hotel room and balcony were quite large and the building we stayed in had an elevator as well. We loved it! Staff were friendly and I liked the location of the restaurants on the beach giving you a great view of the sunset while dining.

2nd Stay at Sunscape

Sunscape is in a great location! Not far from airport. 20 min bus ride max to Punda for great shopping and sight seeing. 15 min walk if u want to swim with the dolphins. Curacao has the friendliest people. Warm and welcoming on and off the ressort. Only complaint we had was that new management has taken some of the perks away from the Sunclub side. No more hot and cold hors doeurves in the afternoon. Towels are way down the beach instead of having them right by the pool. Harder should anyon [... read more]e have mobility issues. The bars had terrible Blenders to make the drinks. Only one seemed to work. Great food at the restaurants. The buffet could Use a little larger choice and the desserts as well but good none the less. Covid has made it difficult in many areas as far as staffing etc., so we all need to remember that and chill. Although Sunscape isn’t the RIU it makes up for it by location and all the rooms are so close to an amazing beach with great snorkelling right there. I hope the management puts back the perks on the SunClub side. The staff is truly awesome here for sure.