THE BEST

This was the nicest resort I've been to. The staff were all friendly and helpful. The rooms and grounds were spotless. Beautiful animals and scenery to look at. PERFECT!!! The pool was great and lots of lounge chairs available.

Great resort

We stayed at this resort for a week at the end of February. We found the atmosphere quiet and layed back without the previous known exubarance of the activity star staff, which was fine with us as we came to relax and take in leisure on our own accord. The staff were extremely respectful, friendly and responsive. The meals were incredible in the buffets, snack bars and the a'la carte. Great variety and freshness. Everynight something new was offered to try. The desserts were delicious. There wer [... read more]e many options to pool use however I did find the depth of the pool to deep to feel comfortable swimming in but they did offer shallow swim up areas as well. The beach area was most popular but did experience great winds when we were down and the seaweed did create some distraction. This doesn't bother me so much as it is a natural process of the ocean life. The rooms were clean and well equipped. House keeping staff were extremely responsive. The rooms were a bit out dated and linens could do with a bit of refreshing! However, these things were minor when you consider the overall quality of the resort and grounds that make it very magical. The location of this resort allows one to access popular areas of Playa del Carmen to experience the nightlife and fine mexican cuisene all within walking distance. We felt safe and at home in our many walks down to Playa. You could also use the beach access to get to Playa which allows for another option.

Another great vacation

6th time to the Tucan/Quetzal and each time it seems a little better. An excellent resort to relax and the wildlife adds another dimension. Staff is always helpful and always seem to be smiling in their work

Very nice place

Everything was good from the service to the food, good place to relax. The pool, beach, entrainment was all very good. Jesus the bar tender made the best margaritas to cool of from the sun. Enjoyed my stay.

Great Jungle experience

Travelled to Iberostar Quetzal Playacar from Jan 27-Feb 3, 2015. This resort is twinned with Iberostar Tucan. The resort is beautiful. I have travelled to the Mayan Riviera at least 10 times and this resort is by far the most unique. Built around the Yucatan jungle, the resort offers you a brief glance of what it must be like to live and walk in the jungle. You walk down pathways (well lit at night) and meet up with peacocks, monkeys, flamingos, egrets and more. Quite unexpected. Waking up to bi [... read more]rds was heavenly. The jungle setting is what sets this resort apart from others in the area for sure. The grounds are very well maintained and the staff were friendly. Very clean, the staff are extremely prompt to clean your room and re-stock linens. The beds were very comfortable, as were the pillows - we all know how most hotels you feel like you might as well sleep on the floor. I was quite surprised and actually slept well. Check in was painless. The check in staff were very friendly and we were offered a welcome drink too. I liked the fact that this hotel is on the smaller side so you don't have to fight for chairs at the buffet for breakfast or lunches. The beach was spectacular. Well maintained and never had to fight for a lounge chair and a palapa. The waves were great. A lot of activities for those who are inclined, from stretching to yoga to salsa lessons to archery to zumba on the beach with other water activities also available (for a fee of course). The drink ladies on the beach were great, always pleasant and remembered your name which is always a nice touch. The food was good but the food was often not hot enough. The best thing at the buffet for dinner were the tacos and the omelettes in the morning were great. The a la carte restaurants were ok (I've had much better) but reservations at 630pm or 700pm were tough to come by so recommend you make your reservations as soon as you arrive at the hotel or you will be eating at 9pm. The lobby bar makes great cappuccinos and the orange margueritas were awesome - my new favourite. I wandered the resort many times at night and never felt unsafe. The beauty of this resort is that it is located within the Playacar gated community. Many people own homes in the area and only those living in the area or staying at the hotel are permitted beyond the gates. A local shopping area is also within walking distance of the hotel. I would definitely recommend the Quetzal to others.

Just amazing!

This was our 4 trip to the Riviera Maya. We stayed at amazing resorts in the past this was our #1 in Mexico so far. We were 4 adults and enjoyed it. Best beach in Mexico,staff were all friendly and food was good in all restaurant. Always something to do. Great entertainment. We did two tours ( tulum ruins, Xel-Ha park) both must do when there.

Beautiful, Relaxing, "Excelente" resort!

We loved this resort...everything from check in to check out was fantastic. (Traveled January 24-31 2015 with husband, grandma and daughters ages: 13, 14, 17.) We were looking for a relaxing family vacation in the sun, and this resort does well to provide that. We especially appreciated the jungle with wildlife, and the comfortable laid back atmosphere. The grounds and decor are gorgeous, and although not necessarily a ritzy or party type resort, (pleased because we weren't looking for that) we  [... read more]all had so much fun. There are several daily activities planned and implemented by the Star Friends with something to satisfy all ages. These energetic Star Friends go above and beyond to greet you individually, and make you feel welcome. ALL of the staff went out of their way to make our vacation a relaxing and enjoyable experience. The entire resort is immaculately clean, rooms are adequate (we stayed in Quetzal basic), service is excellent, drinks and food are plentiful and appetizing. Anything regarding food or drink was honoured whenever possible. All requests or concerns we had were handled with professionalism and care. They are very accommodating with everything you ask. Every employee was friendly and helpful and they were ALWAYS working hard. The beach is absolutely perfect!

Better than expected

Why waste time and money with any other property? We have travelled a lot and been to many 4 and 5 stars. The food here was fantastic, service kind and experience amazing. It was close to playa central and we would definitely recommend it to anyone and return.

Iberostar Tucan Vacation

I went to the Iberostar Tucan December 15 for 1 week. Had a room closest to the beach and pool area. That was great. The pool is beautiful, beach amaizing and close to Playa des Carmen which is a must for shopping. If you g0 in the evening lots of nice restaurants and bars. The pool bar is gorgeous but set back and separate from the main pool area. The hotel is really set in a jungle type setting which isn't my style but the location of the room made up for it. Staff great and the food was great [... read more] too, even the desserts. Nice size, easy to walk back and fourth. Great for children because of the jungle. The room itself was perfect. The walkin shower great. Once again if your looking for a beautiful view from your balcony this hotel may not be for you. It is truly more of a jungle type view but the room was perfect.

A resort in the midst of the jungle - Awesome

There are 2 resorts in one - the Tucan and the Quetzal both equally beautiful with and it isn't difficult to get lost in the jungle sights and sounds between them with the natural vegetation, running water and wildlife which includes peacocks, agouti, coati and howler monkeys. The food is good and the service was excellent. We met many people who have returned to this resort and I wouldn't hesitate to again however, not at this time of the year - maybe a month later as it was the rainy season an [... read more]d we did experience that. We had rain 5 of the 9 days there. I slipped on the stairs and unfortunately broke a bone in my leg on day 5. The resort staff were excellent particularly guest services representative Taskia and the resort doctor - Lucia. The hospital experience was also very good - we spend 3 hours there and the cost for xrays, consultation and casting (waterproof so I could still swim) was $1,200 US. The doctor (Dr. Corona-Gomez) was very thorough making a cut up the front of the cast to allow for any swelling on the plane home and providing me with anticoagulants to take before & after the flight to avoid a blood clot. Despite the fracture, we still had a very positive experience and would definitely go back again!! A hats off to Berenice & Laura of the Star Friends group!

Great resort with jungle

We had a great time for at this resort for ten days. It was great to visit with the animals in the jungle and cool off at the same time. The food at the buffet was the best we've encountered in any resort, and the trays were constantly replaced or refilled. There were many activities offered by the resort (from archery to zumba), and the staff were enthusiastic and friendly. The ocean there is reasonably clean and the swimming was great there and in the pool. The rooms were made up nicely every  [... read more]day and the mini bar was well serviced. Just one suggestion for the buffet would be to increase the heat lamps to keep the great food hotter.

Great vacation

The hotel is well located . The transfer from airport to hotel was fast. It is à short taxi ride to playa del Carmen . The grounds of the hotel were amazing. We had an océan front room which was Worth the up grade. The beach is well maintained. staff are very friendly. Food was ok.