Simply Amazing!!

From the moment we arrived the staff couldn't do enough for us. This was a dream vacation for myself and my two girls. The food, the hotel, the grounds....everything was perfect. I would go again in a heart beat!

Great resort!

The resort was well kept. Everywhere you turned there were people working on the grounds or cleaning. There were many things to do, you could be as busy as you liked. I did a spin class in the water, kayaking and volleyball. I could see myself there with or without kids. The people were amazing and very accommodating. The service was over the top! Food was good. All in all, a great time had by all! Michelle Noelsmith

Amazing Family Resort

We just got back from Hard Rock Hotel Riviera March 16/17 - my husband and I agreed that this was by far the best all inclusive resort we have ever been to. Check in was a breeze, they provided the extra cot I had requested.Hotel, grounds were absolutely spotless. Loved that you didn't have to worry about a towel card (towels were provided on all chairs) or hotel keys which were already programmed on your wrist band.Cool rock and roll memorabilia on the walls , music playing everywhere on resort [... read more] including live bands in the main building.Considering it was spring break and the hotel was sold out it never felt crowded. There were always lounge chairs available by the pool or beach. Abundance of delicious food/snacks everywhere you went. No need to line up for dinner reservations (max 3 at other resorts) the Hard Rock allows you to dine in any restaurant, without reservations as many times as you would like. We loved the Zen restaurant and French restaurants the best. Use your resort credits at the spa - facials, mani/pedi or massages for a small fee. Best staff at any resort I have ever been to - not one person working there would pass by without saying hello, good morning, how are you enjoying your stay? Truly the loveliest people working there. A couple of small negatives, if you are a beach person this might not be the resort for you. The resort has created a man made lagoon with beach, from a safety perspective really wonderful. You can snorkel, kayak or swim without the worry of the strong under tow (a relief for parents) Also my 17 year old son really enjoys working out in the gym which was on the Heaven side (adult only) he was quite disappointed that he could not access it (no exceptions) Hard Rock , please consider creating a teen gym on the Hacienda side for the under 18. Overall I would rate this resort a 10 - would go back tomorrow if I could :)

Great Resort for School-Aged Kids

Wow, service! The staff make this place. Carolina and the crew at the kids club were so much fun - they made crafts, had dance-offs, played games, dress-up…they were so kind and welcoming. Heaven is gorgeous, natural and lush feeling (small beach), and Hacienta is a perfect blend of rock, turquoise water, beautiful hedges and palm trees. We were at the Hacienta (family) side. The beach is small on this side compared to some other locations but it is deep (4 comfortable rows of loungers) and ne [... read more]ver felt crowded (about 300 m long) - always plenty of chairs & umbrellas. There are also smaller alcoves and lots of nooks and crannies to sit by the beach or pool - the design is lovely if you don't like to be with hordes of people. The sand is like powder with some small shells hosting tiny hermit crabs along the water edge near the chapel which make for loads of fun for kids. In the water, you'll find fish both small and big enough to eat - no snorkel required to see them…sort of like a live aquarium. It's a great place to introduce kids to snorkelling. A good place for kids to swim - it is shallow for a ways out and even on very windy days the waves didn't make the lagoon unsafe to swim in. The artificial-isa reef (actually looks pretty real) helps keep the big waves of the Mayan ocean away from the beach swim area. The resort rooms are nice, a high end resort (clean, nice). You can fit a cot between the two double beds (they are doubles, not queens). The rooms were quiet, good AC, and the hammock on the balcony is fun. We stayed in building 5 near the water - beautiful ocean view. The restaurants offer a large variety of food, nice fresh salads and fruits, to hunks of meat and fried foods. Good fresh and flavourable food for a high-end resort, but not the level of Karisma. There is ALWAYS food available. The coffee shop in the main lobby and the wood oven pizza pool side are great. Only one restaurant actually serves you at your table (Frida) so expect a lot of buffet trips with your kids. The waterslide is super fun and the river-like layout of the pool means there are lots of different pool areas - many for the kids, including a large kid pool and areas in the main pool shallow enough for kids. The pool foam party is loads of fun - and the kids really enjoyed the fireshow/beach party (both happen on Thursdays). Most of all, the people who work at the Hard Rock are so very friendly and helpful! Compared to other resort experiences all the little things were cared for - politeness/kindness/helpful, water in the room, fresh towels in room and poolside, pool and beach drink service to your chair, front desk help - everywhere you get North American standards for top customer service - not like most all-inclusives. There is music playing most of the time but it is Top 40 stuff so its appealing to the masses. Not a huge party place so great for kids. Room keys are your brackets (incl. the kids) - bonus for convenience. No pool towel key nonsense ether. FYI - My kids are 7 and 4.

Fantastic resort

This hotel was amazing. It has plenty of fun activities for both adults and kids. The food is superb with endless options. The staff was very friendly and the hotel was very clean. Would definitely recommend this resort!

Spectacular Resort

We were at the resort for a family wedding. Week of November 9to 16th 2016. The location for the wedding ceremony and reception was beautiful !! Wow !! Resort was spectacular. Luxurious amenities Enjoyed the spa facilities and Room service Restaurants, food and service outstanding. Staff very helpful, hard working, courteous, attentive and detail oriented to ensure a wonderful experience for all. A thumbs up to the wonderful dedicated staff. You are the success of the Hard Roc [... read more]k experience for all your guests

Beautiful resort

The hotel was beautiful, friendly and helpful staff, excellent room service, love the selection of liquor and drink in our room. However we were VERY DISAPPOINTED with the dirty glasses that they serve our drinks in at the outdoor bars, they were rinsed in dirty water and had lipstick on them.

Nice resort

Pools were great. Food great at dinner but breakfast and lunch buffets so-so. Beach is great for kids, no waves. Staff is amazing, so friendly and helpful. Did not go to heaven side at all but would've liked to try gym and spa. Only complaints would be the noise...very loud music and speakers during the day at the pool and tge entertainment at night was really loud too. Hard to enjoy when it hurts your ears.

Exceeded Expectations

I stayed with my 12 year old daughter from May 18-25 in the Hacienda side (Heaven side is for adults only). I have travelled to about 50 all inclusives in many countries and this was by far the best!!! Service - outstanding! They were always there to help you and there was never a shortage of staff. They continuously asked if you needed anything and if you did ask for something, they wanted to bring you more. Room- although a little small we had everything we needed. Lots of shelving, goo [... read more]d lighting, nice bathroom. The room was laid out nicely and beds were super comfy! Room Service -order a few times. Everytime I called they asked me is I wanted desert or fruit. They always made suggestions of extra items every time I called. That was a first for me. Beach - It isn't really a beach, it's a lagoon. Which was better because the waves were very strong. The lagoon had calm and clean water and there was plenty of space. Shows/Entertainment - there is always something going on. We participated in Euro bungee jumping, Foam Party, Water balloon fight, and the games they had going on during the day. We only saw the Micheal Jackson and Fire show which were both great. They had a band every night in the lobby and sports bar right there with a pool table and TV's. Food - Food was really good. We only did the buffet and Mexican (my daughter is picky) but it was awesome. They were replaced items as soon as the tray was half empty. It was all fresh and enjoyable. The had a café in the lobby with another buffet, tasty deserts and fresh made sandwiches and salads. The food there was like being in a café in Paris. Pools - clean and refreshing Free Wifi - no problems through out the entire resort. It was never slow and never had problems connecting As I mentioned the service was unbelievable. They are so friendly and accommodating. The concierge even called me at home the day after I left to thank us for coming. Can you believe that?? I can't. LOL. We will DEFINITELY be coming back!!! Thank you Hard Rock!!!! Anita and Victoria

Great Family Restort

We were there for the Cancun Jazz Festival; the hotels (two "family and adults) were a live and buzzing but in no way felt cramp and crowed. Staff members were very attentive. Good restaurants to choose from I believe six. Clean rooms with free stocked bar! Overall a very clean hotel good experience. !!The beach which we dubbed the lagoon, was the one down fall and not enough umbrellas or none for beach lounges!!

Very good time

room was great. Pools good. Beach had quite a few weeds that they worked hard to clear but would come back almost instantly. Definetly use the resort credit to get a cabana. Well worth it. Food was good. I used a resort credit to get a rack of lamb. The salad was amazing. We had a few monkeys out side the room. How cool is that. Mini bar was always full. I was looking to book another one as soon as I got back.

Lovely Resort

Rooms were very nice and kept clean, food was excellent, we travelled with two teens who have celiac and are gluten free. Most of the restaurants were very good about this. My only suggestion would be there needs to be more shade options on the beach. There is plenty of room to build more of the shade huts and there needs to be 10 times the amount.

Amazing !!

My husband & I had a great stay at the Hard Rock Riviera Mayan, Heaven side. Beaches are not plentiful which is the only downfall. Staff very helpful & great, rooms & pools were also great! No waiting at restaurants. Room service when needed great! One of our better trips. Try & stay in buildings 2 or 3 which are closer to pool area. Building one is a far walk.

Service needs improvement

Great pools, nice snorkelling on man-made beach, beautiful area!!! Service was under par, poorly organized "vacation planners", resort credits are disappointing, food average. Perhaps these things will improve as this resort is new.

Great Value for Price

We went to this resort as they were changing over to Hard Rock, but didn't notice any disruption in activities or services, etc. We stayed on the adult only side. Our room was quite nice and had everything we needed. Never a problem with not enough towels or room not being made up. We knew going in that the "beach area" was a man-made lagoon, but actually quite enjoyed that as you could swim in calm water and see (and feed) many fish. Would recommend wearing water shoes though. The pools were lo [... read more]vely with lots of activities and entertainment going on, while one was more quiet if that's what you wanted. Food and drinks were very good and there was plenty of variety. Service in the bars and restaurants was also very good. We made sure to always leave a tip for the staff as they work so hard to make sure everyone is having a good time. We only attended a couple of evening shows as we like to get up early in the morning so don't stay up too late. We did enjoy the ones we went to though. I wish I had the energy of some of those entertainment staff! We love the resort credit program! We used ours to do some golfing (which was awesome) and to attend the Chef's Dinner (very entertaining, great food and wine, and hilarious table companions) - no trouble making the bookings either. It's been over a year since our stay, so I hope I haven't forgotten anything. I would not hesitate to recommend this resort to anyone.

Beautiful Place to Stay

Loved the ability to have access to an adults only section but access to the offerings of both resorts. I was very sick for about 8 weeks after this vacation, was diagnosed with campylobacter - Public Health called me to trace my activities and to ensure I was taking precautions for avoid the spread. They say it is a risk of traveling abroad, but it was the first time it ever happened to me - It made me second guess my next experience when traveling, but didn't let it stop me. Otherwise the peop [... read more]le/staff were lovely and the spa was absolutely amazing!!