Excellent value

Wonderful entertainment, service and food choices. Best we have had! But Nosey rooms, rooms echo, wooden doors slam, stay away from stair case rooms. Sunwing excursion good to Saona island, but long bus ride picking up from other hotels (2 hours one way and told 40 mins). We were not given the $100 spa credit promised when booked.

Great Hotel

We loved the Royalton everything was great the food, entertainment, beach and pools and the people so friendly! Foam party was a blast! The restaurants were very good, lots to do! Comfy hotel rooms! Would go there again loved it!

Amazing Resort, Outstanding Customer Service

My daughter and I stayed at the Royalton Punta Cana last week (September) and loved it. The grounds are kept immaculate, customer service was exceptional, rooms are spacious, food was delicious, layout of the resort is well thought out keeping all amenities convenient. The only thing I was not impressed with was the spa reception... there could be some training done here to ensure guest satisfaction.

Fun family vacation spot!

Royalton Punta Cana was an amazing resort with manicured gardens and beautiful water features and stonework everywhere you looked. The staff are very friendly and accommodating.. many went out of their way to teach my three sons Spanish and encouraged them to speak 😊. The main buffet had anything you could ever desire to eat at each meal-we actually preferred this to the restaurants (they were good but limited selection). Food Service was well organized and well supervised. Service in [... read more] the restaurants seemed better if you ordered the bottle of wine (charge above the all inclusive). We were forgotten once when my husband ordered only a glass of the house wine. Rooms were clean but bathrooms were small. Housekeeping needed prompting to clean the rooms in a timely fashion - we would return to our rooms late in the afternoon to find them still not cleaned. Restocking was spotty - we had to often ask the maid for what we needed, which was a trick at times if they didn't speak English. There was alot of push to attend "breakfast" which apparently was a 90 minute time share presentation. Very difficult to get $1 US bills for tipping. The best they could do was $5 bills. Stores never could do it despite a lot of shoppers and the currency exchange said they didn't have American money! This made us feel we were expected to leave $5 tips each time and quite manipulated. Fortunately this was interspersed with some genuine individuals who didn't ask for anything and seemed to really enjoy their interaction with us! One server saw my husband's Canada shirt and proclaimed it "Punta Canada" ! 😊

Beautiful beaches!

This resort is very clean and the beaches are the best we've ever seen. They are serviced daily to remove seaweed and coral/rocks so it is easy and safe to access the ocean. The staff is very friendly and helpful. One week is almost not long enough to enjoy everything there is to offer.

Very nice resort

We stayed here during March break, we travel every year during this time. We really enjoyed the Royalton and the waterpark at Memories. The resort was very clean, the rooms were nice. The beach is gorgeous! Lots of chairs and shade. The food is very good at the buffets and most of the dine around restaurants, the Japanese and the steakhouse were excellent. The sports bar has amazing burgers. The one complaint I have was the front desk staff and check-in. When we checked in they told us the hot [... read more]el was sold out and overbooked and that we would have to go to Memories for a few nights. Really??!! How do you overbook a hotel where people are arriving on airplanes with reservations? If I wanted to stay at Memories I would have paid the significantly less money it cost to go there! I paid for the Royalton. We had to go to Memories for 1 night and for this trouble they upgraded us to Diamond Club at the Royalton. I have been travelling for 25 years to the Caribbean and never had that happen before. By talking to other guests during the week we found out they did this to many others.

Amazing Resort

Here for a wedding. Wonderful location, great beach, clean room, friendly & helpful staff. Restaurants were amazing, especially the Japanese Restaurant. Too bad the Michael Jackson tribute was only on the Saturday night when we arrived...only got to see the last few minutes of the show. Special shout out for Luis Enrique Cabrera - beach location. Had our lounges ready & waiting for us after breakfast. He was very courteous & helpful....even bringing us fresh towels if ours were too wet.  [... read more]With 41 guests in our celebration .....he was a pleasure to have around.

Royalton

Resort was great, food was amazing, the buffet for lunch and dinner was surprisingly good. Pool and Beach were very nice. Only complaint was that it was frustrating trying to get a crib and milk for our 1 year old.

Perfect Place for a Destination Wedding

Food was delicious. Got married here and tge onsite coordinator Yenifer was amazing, my wedding day was absolutely beautiful and exceeded my expectations. Had a group of 40 friends and family travel with me, and they all loved the resort. Great for kids, singles and families. I would visit this resort again in a heart beat.

Beautiful resort

We enjoyed all of the facilities at the resort. The staff were all very friendly and helpful. The wedding was lovely and well organized. The beach party was one of my favourites. The beach was well looked after. We enjoyed the food. Our favourite was the Japanese restaurant.

It was okay

Thought the hotel itself and grounds were great. Was not happy with staff regarding lost/stolen items. Also, the rooms were never stocked with wash cloths or hand towels and nothing extra done with tips. Concierge pushing (basically) time shares was a big turn off. Upset that the check in staff failed to mention that there were no elevators in the buildings where you stay, and placed us (with two children 3 and under) on the third floor.

5 star resort

This hotel is very beautiful, and is definitely a 5 star. Accommodations were amazing, in the diamond club swim up rooms Food was pretty good for the most part. Beach was fabulous.. Our kids..7 and 10 loved the big waves. Not so good for babies Butler Daniel was amazing and always around Swim up room number 1431 was the closest to the beach...very amazing Could hear waves at night No theft all. Wendy our cleaning women was perfect

4 star not 4+

We just returned from the Royalton Punta Cana and had a reasonable stay. Unfortunately, we were caught up in a tropical storm and got 5 days of rain. We had previously stayed at the Majestic Elegance and found it to be far superior to the Royalton. While things were for the most part adequate, we found both the food and the service was just ok. The beach front is very small and crowded as it services both the Royalton and its sister property Memories which is situated behind it. While the r [... read more]esort boasts 10/11 restaurants (6 of which are at the Memories property) we heard the food was terrible at the sister location, so we stayed away. The sister property looks run down and we heard a lot of people complaining about it. The steak house at the Royalton was supposed to be the best, but it didn't take reservations which made it impossible to get into. Apparently, you need to line up at 6 pm and plead to get in. It seems that it takes guests from its higher end diamond club members, and the rest of the resort is left to vie for the few tables that are left. After numerous requests and lining up at 5:30, we finally made it in...but the meal was not worth all of our effort. The entertainment that is brought in from outside the resort was very good. Daytime activities are spread between both properties and we never really knew what was happening where. Considering that it rained all week, there was no real effort at activities to keep kids ( or even adults) busy. We never got to use the kids or the teens club as they were flooded due to the storm. Effort to entertain the guests during the storm would have been nice, instead we wandered the lobby and retail area. Finally, we found the push from the "vacation package" salespersons very annoying...it's not quite time share but a new concept of buying vacation packages for the next 15 years. They seemed to be around at every turn. I found the common areas of the resort to be very poorly lit...everything from the dining rooms, hallways and especially the lobby were all very dark. The grounds are nice and rooms are small but clean and tastefully decorated. I would rate this a 4 rather than a 4 plus...for future stays I'd rather return to the Majestic Elegance. Service from Trip Central was great as always. Special thanks to Susan :)

Great family vacation

This hotel is modern with lots of amenities and a nice small size resort so it's quick to get around. We loves having access to the water park just a quick 5 min walk and the beach is one of the nicest we've been to. The food at the buffet was great. It's a nice place to relax.

Nice place it was ok

It was ok nothing to brag about the food was 7 out of 10 grounds were clean I found there were to many hands out looking for tips then there were the peddlers very pushy and rude had to tee them to back off wasn't happy

Very Nice

Nice Beach, great food and excellent service. Top notch in most ways. Complaints would be time share sales reps posing as concierges at the bottom of the stairs in the hotel buildings, bathrooms small (especially as the rooms are quite large) and low quality all-inclusive wines.

Amazing!!

We had an amazing time, the food was top notch and highly recommend the Hunter steak house. The pools were great and the beach was beautiful. We enjoyed going to memories to the waterpark, we all had a blast. The hotel was beautiful and the whole resort was very clean. My only complaint was the beach was a bit crowded and did not enjoy getting harassed everyday in our hotel to buy their time share. Overall would go back in a heartbeat.

Wonderful resort

The resort was just beautiful, more in the modern side. What impressed us the most is how clean the resort was ,there is a lot of glass at this resort and we always saw someone cleaning. We got exactly what we had asked for ocean view room ( partial) it's just the way the resort is setup. The room was large and well appointed again alway clean. The only thing there were no elevators so if you have difficulty climbing stairs ask for a ground level room. The beach was gorgeous but a little crowded [... read more] for the diamond club guests,I think guests came out in the middle if the night to reserve the beds. The food was really good, the marche had everything a person could want, any kind of steak to almost any kind of fish...cooked in front of you. The cheese selection was outstanding. Ever night there was entertainment either outside or in the theatre...very good.the only thing that we could not get used to was people smoking every where I wished they had a designated area for smokers!!

Quality has slipped

Last year we went to this resort and were treated to amazing food, wine and service. Although the resort is still nice, the quality has slipped. The house wine went from good to undrinkable. The service went from amazing across the board to mostly average and in a few cases terrible. The steakhouse is still great but the seafood restaurant was terrible, they had more meat on the menu than fish and the service was brutal. The tapas restaurant is now gone and the Mediterranean was awful. The resor [... read more]t is beautiful and the beaches are great but at that price I am not sure I would recommend it. I know we won't be going back.

Only ok.......everything was a sales pitch

The beach was fabulous. Room was ok. Food was ok good for kids but I really expected more for adults. The service level just wasn't there. Was difficult to get money broken for smaller bills and everywhere you went it was a sales pitch to get what u would expect for the price of the resort. Vacation was fun but just not the value for the money.