Great Place

Very happy ,good choice I made ; I liked the whole set up, the room are far away from the lobby so you can relax when you wanted, you can be driven to your room or you can walk through ponds .The rooms , swimming pools ,the beach,etc. are kept clean.The food is so good and no shortage at all ,loved the entertainment; very good shows every night .What I liked the most was how friendly most of the staff is ;specially Johanna at the front desk,Rene and everybody at the buffet ,too may nice people  [... read more]to name.I complained about a small detail ,next day the problem was fixed.

Great family resort.

The staff was amazing. The rooms need updating but not bad. Had a few issues but they took care of it quickly. Took our 3 young daughters and we felt safe letting them run around on their own. Have to get up early to get pool or beach chairs. The beach towels were also hard to get, they never had enough clean and ready. They blamed the guest's for not returning them each night.

Good ...but improvements needed

At this resort Jan. 26th to Feb. 2. 2017. The resort is a bit dated, but beautiful! The grounds and plants are kept nice! There is wildlife on the resort meaning...birds, peacocks, ducks, turtles...oh and some cats! The path from the rooms to the lobby has all swamp with the wildlife. It was pretty interesting to see...but some did not like this wildlife on the resort. Rooms were kept clean! Pools were well cleaned. The beach, extremely lovely with nice soft sand. The bar staff great but don't k [... read more]now all the drinks..and I mean popular drinks like margarita on the rocks..not that slushi stuff. I felt like the restaurant (buffet) staff not motivated! Especially with us wearing silver wristband. Others who wore orange , purple or blue wristbands was escorted to their tables and waiter and waitresses serving them drinks and continuous service! We, with silver wristbands did not get much service.The front reception were also not motivated. we had plastic key issues (not being able to open our room) and I waited and waited at the reception for guy to come give me another key ( about half hour) Our patio door did not open...too difficult.(old). The food was good, but not great! We only had two a la carte restaurants which were "the Brazillian restaurant" and the "Dominican restaurant". The other colored wristbands were able to choose 4 a la cart restaurants! We did not know this at time of booking that based on price and wristbands colors we would have less or more! Chiggers...are there and make sure you have repellent to keep them off of you. These mites bite and my legs were covered and so very itchy. ..I had about 130 bites. If you have allergic reactions like me...these bites swell and are more intense itchy and take weeks to go away! Anyways..overall the resort wasn't bad...but for a 4 star and the money for this resort...should have been better. I am not hard to please....but staff were not smiling and again not motivated...even tipping didn't get them moving much. I guess I didn't tip enough...who knows! The resort is beautiful..and colorful buildings had tropical character! I would recommend this resort. But I would not go back unless they improve on some things!

Amazing Resort!!

We loved the grounds, our room, the food and the hospitality. We found the pool to be a little cold but the beach was a wonderful white sand. The workers on the resort are very friendly and helpful. We had a wonderful time and would definitely return.

The best resort we have been to!!!

This is the best resort we have been to. The food was amazing. The rooms were always clean and the service was very good. People were friendly and helpful. Had a great time and would go back to this resort.

Great Family Vacation

Resort was very big. Three big pools and plenty of restaurants. Never felt that there were too many people around you. Rooms could have been better kept. We had to change rooms mid-way during our stay because of bathroom issues. People and staff were very friendly and made the trip enjoyable.

Très bien!!!

Nous avons beaucoup aimé nos vacances au Tropical Princesse!! C'était chaleureux, le personnel est très gentil et souriant!!! La nourriture est très bien et diversifiée!! Tout est à proximité et c'est très propre! La plage est belle !!c'etait parfait!!

Beautifully done gardens and great beach!

I start with what I love about this hotel, this is our second time to this hotel, I love the colorful outside walls of the hotel also the hotel grounds are huge so there is a good long walk to the lobby with curvy roads and ponds and wild birds and turtles along the path. The beach is perfect shallow and warm and turquoise color. The rooms are spacious and have free bottle water and soft drinks in mini fridge. There is a safe in the room and free with sunwing , otherwise they said you have to pa [... read more]y to use it. The beds are hard to sleep on and the bed cover is a sheet and blanket and a thin bed cover so I was missing a fluffy feel of a comforter, also pillow is flat did not support my head . We had good AC in the room, but no water pressure or hot water , kind of useless to install a HUGE shower head in each bathroom if there is only dripping water coming out of some of its holes of the shower head. Our room was big and clean, we got 2 rooms with 2 bathrooms , one room had 2 queen size bed and the other 1 queen size bed with a door separating them. Now lets talk about the food, we ate buffet every day as with this hotel you can only choose 2 other restaurants out of the 5. So there are a lot of variety of food to eat but the taste is usually disappointing, there is not much taste to anything, fish was good and the fried eggplant , my kids ate a lot of pasta and fries and we tried almost everything. Desserts were boring , only the vanilla custard was good and one of the coconut desert and the round brownies. Close to the beach there is a place to eat crepes, they have also ice cappuccino and other desserts, the crepes are hard tasteless and thick, could not eat it. Needs to change the recipes for the crepes, the internet is full of good recipes, should not be that hard to make it right. So over all, the hotel grounds are like paradise and the beach is perfect, everything is clean, but food and bed and the cold shower needs big improvement otherwise this Hotel will not able to maintain its 4 starts.

Tropical Princess

Dirthy but the beach very nice . The food is ok but the room is very dirthy and the pool to. the resort is ok and the lobby have nice show the evenyng. I donty go back but is ok for other persone its me i prefer 5 stars its the best

Don't expect much

Rooms outdated and warm Food ok but not muc variety. Locals take over on weekends and are are very loud!!! Beach full of seaweed. Me and my son got sick for a few days. You better speak spanish or else good luck! I wouldn't return to this resort.

Great Resort in it's Day

This resort is Beautiful, the tress, shrubs, grounds, beach all excellent. the outside appearance of the resort is first class, The food I found good but many in our party did not like, the rooms were very clean but very outdated, some newer furniture, beds, sheets would be a huge improvement.

Great holiday

We just returned from a week at the Caribe Club Princess. We were originally booked in the Tropical Princess but were not happy with the room so we arranged to switch. Caribe Club much better, very clean, incredible variety of food (if you leave the table hungry it's because you want to be) and exceptional service all around, especially Jose, Nelsa and Ignacio at the main buffet. Would go back. Don't hold your breath for Spanish lessons though, I didn't get one all week.

Lovely resort!

Rooms were clean, food was great, beach was awesome, people friendly. Just beware of Deep Sea Fishing excursion. Staff went out in very rough sea and wouldn't turn back even when all tourists requested they do so!

Amazing resort and friendly service with fine food

Well maintained grounds good rooms & customer service.Good value for money. Prompt service and attention to detail.No evening/night snack service provided. Will recommend and possible revisit in near future

Good resort

the grounds are well kept the staff work hard but if you expect air conditioning in the room good luck most rooms no air but rooms are well kept and clean the food is good but I would say stay at one of the sister princess resorts staying at the tropical princess you are only allowed to use 2 of the 5 alacart restaurants if you would like to go to the others its 11$ per person