Will continue to return

The Now Sapphire Riveria Maya is an amazing resort. The staff are all so friendly and helpful. The grounds are beautiful and kept immaculate. The rooms are great, clean , comfortable and all buildings are close to beach and restaurants. The food was amazing, whether at the different restaurants, the buffet, or the pool lunch bar. I returned and saw old friends, made new ones and cant wait to go back again. The entertainment team was wonderful as well. There is nothing negative i can honestl [... read more]y say about all 3 of my stays at the Now Sapphire.

Favourite resort !

This is my second visit to this resort and I will be going back for a third. It is very easy to get to everything and because it is smaller you interact more with staff and guests. Great food and the staff can't do enough for you.

Amazing quick vacation

We went to now sapphire for 3 nights 4 days and had a great time ! Huge pool and excellent service . Food was good ! Overall my first impression of Mexico was amazing and I would recommend going here to anyone that was looking for a great destination

An excellent family vacation

We stayed at the Now from July 30-Aug 6th and had an incredible week. From the time we checked in to the time we left, I can’t say enough about this resort. Check in was easy and we were greeted a warm smile and cold cocktail. Our room was ready and we were in room 1320. This was a great location; it was close to the main building and not to far from the pool and beach. The room was very quiet and we had a beautiful balcony surrounded by lush trees. I’m recovering from shoulder surg [... read more]ery and sleep better on my own, so the hotel quickly ordered another bed for the room, which was an oversized and very comfortable twin bed. We love the fact that the hotel didn’t require wristbands, reservations for the restaurants or towel cards. I read the reviews and expected waits at the restaurants so we went early. We never had to wait long and on the one occasion that we did wait, they provided us with a pager so that we could go for a walk, the wait was only about 20 minutes. We enjoyed all of the dining options, with the favorite being Cibu and the Blue water grill. I’m a vegetarian and had really nice options. My son and husband enjoyed the selection of seafood and meats with the variety always changing. Cocktails were easy to get and if you wanted them a little stronger, this was always provided or you could choose from many delicious choices without alcohol. The service is outstanding, so many amazing team members that go above and beyond to make your stay the best possible experience. A few tips – bring strong sun screen, rent a car and do Tulum on your own. It was safe, easy and you could go at your own pace. We stopped at a Cenote and in Playa del Carmen. I brought snorkel gear but didn’t use it.. I did bring a spring float and this was great as the resort only has a few floats. Get your chairs early in the morning for the best selections. We walked to Puerto Morelos – had an amazing massage on the beach by Sara – I think it was the third massage place down the beach about a minute or two before town. This was the best massage I’ve ever had!! The walk was about 30-40 minutes. We did cab it back for $12.00 Us. Town had nice people, cute shops and is safe to walk to during the day down the beach. We brought pecos, but I would just do US in the future – I was way to confused from CDN and US is excepted everywhere. Enjoy your stay, embrace the people and I hope you enjoy as much as we did!!

Beautiful spot

Recently went here for a wedding. It was lovely spot and my only complaint would be that the beach is covered in seaweed and ruins that tropical white sand getaway. Food was amazing and most of the frozen drinks were very tasty!

Amazing Resort

We were treated like royalty and with opened arms. Food, entertainment and staff were excellent. Cleanliness, welcoming and fun. Lots of things to do such as activities and laughter. We would consider going there again.

Amazing Resort

The Resort was better then the picture. staff friendly, grounds clean. Room out of this world. The hole experience was superb. I would recommend this Resort to everyone to go, for a wedding to just relaxing.

The resort was awesome

The resort was awesome and food was good need more of variety between lunch and dinner. Service was good. The only complain is the resort couldn't accommodate our large group for breakfast, lunch or dinner. We were always separate in different tables they wouldn't put the tables together. Then one night they had a fire show in the pool which couldn't accommodate all the guest from the resort. They had tables beside the pool but you need to purchase wine which was $40 a bottle to sit I those tabl [... read more]es. The shows/entermaintment could be improve.

It's a good resort

Pool and bars excellent service very good entertainment poor. Food could have larger variety ran out of seating at one of the dinners our group were scattered all over the place employees did not make an effort to keep the group together

BEST TIME EVER!!

The Now Sapphire Riviera Cancun was amazing! I got Married on April 12th and I couldn't have been a more happier Bride! The resort was stunning with great restaurants and the rooms were so pretty. Grounds were always kept clean and tidy as well as the rooms. The 24h room service is so amazing! Everyone in my huge group had nothing bad to say! I will defiantly be going back! Thanks to all the staff, you guys are Great!!!

Amazing from check-in to check-out

I would be hard pressed to find a resort with better staff than this resort. There wasn't a single person we met who worked there who didn't speak better English than we did ourselves, greeted us with a smile, and went out of their way. We are already planning for our return trip, it is our new standard we compare all other resorts against

Great time in Mexico!

Staff were friendly. Resort was clean and easy to get around. Enjoyed the buffet & restaurants. Drinks were well made. Loved the abundance of towels. Bed was comfortable. Difficulty getting into shower. Maids were at rooms too early in the mornings. Entertainment was too early in the evenings.

Now Sapphire- True Gem

All top notch. Except exorbitant prices at Pevonia Spa. Great location just far enough away from the touristy Cancun buzz. Staff and energy is perfect for all ages. Beach is fine for sports and very long walks! Enjoyed yoga, kids enjoyed the bike ride, water volleyball, archery and we all enjoyed water aerobics and salsa lessons. Food is excellent. Architecture is a true gem. Oh yeah 24hr. Room service is nice for early morning departures. All inclusive including 24hr. Coffee & sweet shop! Try t [... read more]o fit all this in!

Highly Recommend

The resort is awesome. Staff, especially the entertainment group, were top notch. Food was very good. The buffet on its own would have been good enough. I don't have much experience with all inclusive resorts but I would highly recommend this one.

Great!

This place was awesome! Beach, pool, Dylan Mikey, Luis were so much fun and great at getting people to participate on activities like games and volyball...no complaints about anything. Everyone that works there is great!

Preferred guest is worth booking!

The resort was exceptional! My friend got married and they were extremely accommodating when the groom got sick on his wedding day. I would recommend this resort anytime! The photographer was my favorite, she rocked! I had a few minor disappointments.... I really wish they had made the effort to clear all the sea weed washed up to shore behind the wedding ceremony setup..... It was not the nicest thing to see behind us in wedding pictures, and it kept getting caught in the bride's lace dress (wh [... read more]ich would pull on the lace when we removed it, damaging the dress). We also got suckered into one of their sales pitches to become VIP members.... they told us it would be 90 minutes, and we were there for over 3 1/2 hours..... half a day of our 4 night trip WASTED.

Amazing staff

This was our 3rd time in the Riviera Maya. We usually stay at bigger resorts in the Tulum area, but wanted to try something different. The airport transfer was nice and quick. The grounds were beautiful and we loved that we didn't have to walk far to get to anything. The small resort meant that we got to know the staff better. We loved Moises in the Market buffet. Breakfast will never be the same without him. Also Nancy's smiling face as she greeted us. We loved the food and location of the Blue [... read more] Water Grill. Mauricio was amazing. Ask him for a coconut mojito. The Preferred club was worth it. Having wi-if throughout the resort and our own private adult pool was lovely. Booking an ocean view room online doesn't seem to be an option. The resort was quite full while we were there, so we could upgrade at a price. There is a little bargaining room, but the upgrade price seemed high. That being said, we did splurge and were so happy we did. You truly are almost at the ocean. We used our balcony a lot. A few downsides....really expensive to get out of the resort. They should offer a shuttle to the highway to cut down on the taxi costs. They also concentrate on weddings. We saw 3 a day. In s small resort that is a lot. At night there wasn't any peaceful place to hang out, although they were shut down by 11:00. Lots of talk about the seaweed on the beach. They work so hard to get rid of it. The beaches further down are nicer. We did swim, but beach walking was a challenge.

A great family vacation!

My family and I just got back from Now Sapphire and had a great time. My daughters are 6 and 12 and neither can wait to go back again. We went on March break and found lots to do. Pool area was large enough so everyone had their own space, but lively enough to feel a part of the fun. Restaurants were wonderful... Buffet was perfect for breakfast or a lunch out of the sun. A fabulous room service breakfast was available even at 5am when we had to catch a shuttle to go home. The entertainment staf [... read more]f was great and though I never thought I would, I completely trusted the fabulous kid's club staff who welcomed my girls for a bit each day. Service at restaurants and at the pool was exceptional. All staff worked VERY hard to make sure we all enjoyed our stay. The evening movies by the pool were a big hit for the girls. The tennis lessons were wonderful, daily Zumba and pool volleyball were memorable to say the least. Rooms were very large and comfortable. Having cold water and pop restalked in mini fridge each day was great! We arrived at 11 am and room was ready for us to enjoy the entire day.My only complaint was the Beach. Nice to look at, but a crazy amount of seaweed made it a no go for my girls to enjoy. Snorkeling.... Forget about it! We did understand that this was a strange year for the amount of seaweed and staff sure did try their best to get rid of it off the beach, but couldn't control how much was all along the coast! Only 20 minutes from airport. It was an expensive holiday but....We would return again for sure!!

Amazing resort

We just returned from a wonderful 7 days at Now Sapphire Riviera Cancun. Our room was close to the beach and we always were able to access beach chairs. Elidio our waiter for the beach bar was awesome. He is clearly one of the greatest assets to this resort. He has personality plus and a great sense of humor. We looked forward to seeing him every day as that is where we spent the majority of our time (from dawn til dusk). He anticipated our needs before we even had to ask. Thanks Elidio!!!! We w [... read more]ould also like to acknowledge the superior service we received at the Lobby Bar from the following guys: Filiberto,Alejandro,Jesus,Manrique and Pedro. You guys rock!!!! Also, we would like to compliment the entertainment staff especially Omar, Miguel ( #1) and Louis. Thanks for the bike tours, beach volleyball and water aerobics! The overall atmosphere and quality of service from all the staff was superior. We would definitely recommend this resort.

Amazing resort and staff!!!

We absolutely loved our stay at Sapphire, one of the best resort we've been at! The staff can't do enough for you and always with a smile, the food was great also and the resort is kept so clean! Beautiful beach, awesome people, great entertainment and food....we'll be back I'm sure!