Wonderful family resort

We loved staying at the paradisus, the views were gorgeous, it was the nicest resort we have ever stayed at. Our kids thoroughly enjoyed their activities and all the food was delicious. There was plenty of entertainment, the grounds were all very clean and well kept, we had a wonderful family vacation and the kids never said they were bored once. The staff went above and beyond during our stay, always friendly and eager to help.

Lovely Resort!

Resort is beautiful, well maintained but the staff needs to be trained well to communicate in English and be friendly with guests. This resort suites well for retired people and people with babies. Not much entertainement for adults or kids. Resort itself is beautiful! Rooms are clean!

Paradisus Cancun - Fantastic trip!

I was at the Paradisus Cancun for a week Nov 7/16 and it was one of the finest hotels I have ever stayed at. The service in the Royal Service area was impeccable. They could not have done more to make our stay enjoyable. Every detail was looked after. The al a carte dining was excellent and the beachside restaurant was also. We ate at the buffet sometimes for breakfast and lunch and it was also good. The pool is heated and it was lovely to sit in a lounger or go into the cabanna for shade. [... read more] Five star all the way! I would highly recommend it and I would go back again and again.

Miscommunication but great hotel

When we booked our trip to paradisus it was supposed to be emerald club room which comes with a few perks, how ever when we got to the hotel they jad never heard about Emerald club and didn't have any information about any perks. The good thing was that the hotel was amazing with great and the manager there was awesome as he upgraded us to royal service and it heaven from there. I recommend going to this hotel but don't get emerald club as it doesn't exist.

Terrible- please read before you book

The resort is nice. The food was mostly bad. We went with a big group and it was a nightmare trying to reserve a la carte restaurants. and because we were a big group (15 people) , they gave us food enough for 4 people.. and they were very rude about it too. On top of everything, we booked through trip central by sunwing, and the shuttle bus transport workers stole credit cards from one of our group. They also kept trying to pretend that they lost her purse but really they were just using th [... read more]at time to take her cards out of her purse, then they returned the purse and stole money from her card that same moment. HORRIBLE experience.. They were also holding my baby bag, and trying to walk far with it. I kept insisting i dont need help and i want my baby bag back, and the guys wouldnt give it back (thinking i would look away for a second and he can steal it). I took it from him and he seemed disappointed. I would never travel with sunwing. On the way going, the 4 hour flight took 9 hours because the pilot had to stop somewhere to 'fill gas', and stopped in cancun airport for another hour until he was able to find a place to get us off the plane. It should never be like that.. we paid for a 4.5 star resort not so that we can be treated like that.. i would never fly through sunwing and would never go to a paradisus resort. Also room service, if we forgot to put a tip, they actually wont even clean the room.. it shouldnt work like that! it was one day that we forgot to put her a tip, and the room was left as it is!

Perfect Mexican vacation

Beautiful resort right on the most beautiful beach I've ever seen. This was my first trip to a southern destination with my boyfriend and we were nervous about what to expect. The service was impeccable - all of the resort staff were very friendly and helpful. I rolled my ankle on our second day at the resort and within minutes there were two resort members there to make sure I was okay and to look at my ankle. Being our first time dowm south, we were particularly nervous about the food as we h [... read more]ad heard horror stories about other resorts. We ate at three of the on site restaurants during our stay and the buffet. The market grill was amazing and our favourite experience but be prepared to leave full! We also went to the market grill for pizzas at lunch - delicious! The blue agave was also a good experience experience - the tacos were so delicious! Mole was the third restaurant we visited and that war the only disappointment we had. The food selection just wasn't our type of menu. Most nights we visited the buffet for supper. There was always a great assortment of food and everything was delicious. Even the pickiest of eaters can find something to eat here! During our stay we spent most of our days on the beach with regular visits to the pool for a swim. The beach was so beautiful - it will leave you speechless. The white sand was never too hot on your feet and the turquoise ocean was great to swim in as long as you don't mind some waves. On top of all this, the view was just stunning. Every morning we went to the beach it was as if I had forgotten how beautiful it was the day before and was just as breathtaken with it the next morning. As soon as you walk out of the resort doors to the beach, you are wowed. It's amazing to see water that blue. There was plenty of space and nice beach huts you could put your chairs under. Each beach hut had a table where you could put your drinks while you lounge in the sun. The beach staff were incredibly attentive and there was plenty of water available for order while you were on the beach. The staff would also bring you blender drinks so you never had to leave your beach chair! The majority of the blender drinks we had were Delicious! The bartenders make a great blue Hawaii, pina colada and Bahama mama. If you prefer, you can also pay money to lay on a beach bed. We didn't do this during our stay. We found the beach chairs comfortable. There were showers at the beach level then foot showers at the top of the stairs which was particularly handy for us because we regularly switched from beach to pool. At the top of the stairs you could also visit the sunset grill if you felt like a light lunch or afternoon snack. The pools were a very well laid out so that it wasn't overly crowded and you could have your own space to swim. The pool was also a great temperature and the chemicals weren't too potent. Taking a dip in the pool after spending hours in the sun was one of our favourite ways to cool off - always so refreshing. There were also bathrooms near the sunset grill which is handy if you plan to spend a lot of time on the beach - not a far walk. There is a second set of bathrooms near the hut at the bottom of the resort entrance facing the beach which is equally close. At this hut you can book activities for your trip and also get fresh beach towels. The big purple towels were think and a perfect size. We stayed in a room on the lagoon side and a couple we went with had a room on the ocean view side. Neither me, nor my boyfriend is an earlier riser so this suited us much better than an ocean view. The sun rises on the ocean and sets on the lagoon side. We got to watch the sunset every night before dinner while our friends who are morning people watched the sun rise every morning. Something to keep in mind when you book. Our room itself was beautiful and very clean. The floors and walls are all marble. The bathroom shower has a rainfall style shower head and everything else in the room was very modern. The bathroom came complete with all the usual toiletries for guests but also with cotton swabs and some other handy items which was nice. We had a king bed which was very comfortable and the air conditioner did a great job of keeping the room at a comfortable sleeping temperature. The cleaning staff kept our room very clean each day, even taking the initiative to organize our items on the sink a little neater which was much appreciated. On our sixth night, our air conditioner stopped working. The resort staff was very helpful and quickly moved us to a new room in the same tower when this occurred. While we weren't able to get another king bed, the double beds were much preferable to our broken air conditioner. Although the resort states you don't need to tip, we tipped the cleaners each day, and each of our servers including drink service on the beach. We didn't tip large amounts. Just a dollar or two each meal depending on the level of service, a dollar or two each morning for the cleaners, and a dollar every few drinks on the beach.We found this made a big difference in our service as observed to people around us who weren't tipping. The staff were more attentive to us. Overall, we had an amazing first destination vacation experience. We loved cancun and parsdisus. We are already thinking about planning a trip there next year!

The best week at Paradisus Cancun!

The resort was stunning from the moment you walked in. The grounds were beautiful - the beautiful ocean view as you walked down the main stairs was magical. We upgraded when we arrived to get an ocean view room and i would recommend this to anyone - the view when you woke up each morning was breath taking (not to mention the sunrises from you balcony!). The food was excellent - everything was very flavorful will food options that would satisfy even the most picky eaters. The beach was perfect! A [... read more]lthough the waves were quite large, there is nothing that can be done about that! We still enjoyed the ocean every day. We never went into the pool (I don't go to Mexico for the pools!) but they looks amazing as well. The service staff at this hotel were absolutely amazing. We felt like royalty from the moment we walked in to the moment we left. During the days, we did not once leave our beach chair for a drink - there were servers always on the beach looking after you. With these servers dedication, a small gratuity each time went a LONG way! The resort is also very centrally located with public transit right at your doorstep and all major attractions in Cancun were just a couple minutes away by bus. We loved this resort and absolutely will be back next year!!!

Best resort I have been too

The hotel was amazing. Very clean and modern. Food was excellent. And the service was even better. Beaches were beautiful. We did not leave the resort because we only had 4 days so I can't comment on any of the excursions available. Highly recommend though

Great resort, depends on room you get

Very clean, service is good but very average if you have a butler, they changed the administration and they were not even able to confirm my airport shuttle in time, lucky we went on our own 30 min prior. Bags sent late to room, breakfast 1.5 hours late, checkin took 1 hour and then 30 min more for bags, thus despite leaving very early we didn't get to do beach time until 4:30 pm. They gave us a basic room despite our luxury booking and then argued that it was the room they typically give, thoug [... read more]h it's my second time there. Coffee machines in room didn't work. On the plus side the resort very clean, food was great, the workers were very humble, maids, and all. Bell boys showed a little too money hungry as they argued to take my bags to the room despite us telling them not to , we were afraid to get them later and miss beach time on our first day, as it so happened. The resort is beautiful. The incense is strong, anyone with allergy beware it's all over the resort. The beach is amazing totally. Kids club is subtle. It's a quiet resort not for parties which I liked.

Wonderful stay

I just got back from a 5-day, all-inclusive stay at the Paradisus Cancun and I already want to go back. The resort was lovely and the staff was super friendly. The room was clean and well-maintained. The food was incredible!! The pool was big enough for all the different parties at the resort. Great resort and they really know how to pamper you!

Wonderful place

Very clean, smells amazing, wonderful waiters and waitresses and butlers. Beautiful beach. Need to replace pool chairs but otherwise amazing. Bali beds are a great feature and royal side is so enjoyable bei g adult only.

Amazing resort!!!

Beautiful hotel with the best beach cancun has to offer! Staff and services were excellent! Restaurants were impeccable, and 24 hour room service was a big plus! From check in to check out you truly felt well taken care of! A great holiday!