A beautiful resort

Memories is a nice clean resort and well layed out, food is excellent, and have alcartes, rooms have been updated and have new curtains and bedding, beach is beautiful along walking Beach they had two pig roasts down by the beach two times. We were there for the week and it was great I would recommend this Resort and we would definitely be going back again service is outstanding staff go out of their way to be very helpful Levi the Sunwing rep is there all the time and he's full of information,t [... read more]ake a day trip because they're worth it, and see the town of Trinidad we will be back again

7 days stay to short

After 2 hours flight delay because of the frizzing whether we where on our way to Cienfuegos, after a friendly border crossing, we go to our bus, welcomed by Levi, in 75 min we are at the resort Memories Trinidad del Mar 01:00 AM Very friendly hard working staff Still diner available for us Large clean rooms with air conditioning and balcony Big restaurant with many seats, good choice of fresh food Long beach with plenty sun beds Trinidad city is 10 miles away, you can visit the beer [... read more] factory, The cave disco club and many other places, Good Lobster diner at Restaurant Piragua from Casilda 15 CUC

A 2star resort

A resort in transition from a one poorly maintained for a number of years to the Memories chain which is slowly making improvements. Pool is too shallow for adults by themselves with a depth of only3 feet. Food is awful in the dining room and specialty (?) restaurant. Meats are over cooked and dry, salads uninspiring and desserts look nice but are tasteless. Flies are a problem and frequently annoying in the dining room.

The hotel is amazing

The hotel had gone though a lot of renovations over the lost six months and now it is getting so much better the rooms are nicely renovated with new beds 👍they have installed new water lines to all of the building! The pool is nice and clean and the hot tub is being fixed the flower beds are being all redone All new chairs around the pool and at the beach The restaurants have lots of new equipment so the food so much better!!!! I can see so many things going on there every day! I ha [... read more]ve been to this hotel over 24 times! I would recommend this hotel to everyone that likes Cuba! Plus Trinidad is one of the oldest cities in Cuba and has so many things to see!

Another Fabulous Holiday!

We have been to this resort numerous times over the last 12 years and have always been happy with this resort, having said that, this resort used to be Brisas Trinidad Del Mar, in December 2018 it changed management and is now "Memories Trinidad Del Mar", the improvements have been amazing! We were there in December when the new management was just making changes and were impressed with what they were able to accomplish in a week, we went again 14Jan and cannot believe the improvements The f [... read more]ood was very good, the beach was cleaned regularly and all the beach loungers are brand new. The employees were one of the reasons we keep returning as they have always gone above and beyond for the guests but even they seem to be much happier. The mattresses are new and very comfortable. The rooms have all been refreshed with coffee pots in all of them. (Little things mean a a lot) The manager is just getting started!! WAY TO GO! We are already looking at booking our next trip!

Beautiful landscaping

The hotel is nice, the arhitecture is beautiful , the bathrooms need refreshing and updated, the water pressure is missing every day, the pool bar is closed forever, the bodega rhum is closed too, the bikes need to have their pumped tires with air but it is missing the pump , the musquitos practically killed us, they are everywhere day and night, the hotel is cleaned , the pools are cleaned , the air conditioning was new and very well functioning, the fridge was very good, we had received every  [... read more]day a bottle with water for drinking , the cocktails are good, pizza and snacks are excellent , the coffee is so-so, cubatur sales rep. had to be in the lobby 2 days per week, he was never there, we bought our trip directly in Trinidad when we did a trip to visit the city, cubatur kiosk didn’t even have a phone number where to call them, PU at the hotel for our trip was late by 1 hour and a half, the reception desk didn’t have any internet cards or phone cards, we bought what we needed in Trinidad , the landscaping around is very beautiful, the mountains are very close , the beach is beautiful, there is a lot of trees and natural shadow , the restaurant a la Carte is very beautiful and well maintained, the buffet restaurant had the air conditioner switched on, only one day in two , the gardens around the pools are very beautiful and the vegetation is beautiful, palm trees are big, the activities inside the resort are almost missing completely, only by night it was the evening show that entertained the audience, the show was so-so, the beach bar was ok, but missing music , missing activities as volleyball on the beach, missing aqua gym, nothing what was written on the schedule was respected, only by evening time and this was everything. The people are very nice.

I enjoyed the resort

Most of the areas were great in the hotel. The washrooms need to be updated as the tubs are stained. 2 days in a row water leakage in the washroom - not sure where it was coming from. I did bring to the attention of the reception. Buffets are great and variety, but no taste whatsoever. I did volunteer to cook but was not allowed to go into the kitchen. Mr. Osmani did accommodate my request to cook but the chef had some reservations due to kitchen policy. I would like to go again, but wo [... read more]uld like to cook if possible.

LOVE this place

We have been travelling to Brisas Tinidad Del Mar for many years and have always been very satisfied with the amenities. We were a little hesitant this year with Hurricane Irma having visited! We did go on Nov 10/17 and Brisas Trinidad did not disappoint us. 2 other friends went with us, they have been many places in Cuba but never to Trinidad, they were very impressed with this resort and the staff that catered to our every need and want. The grounds are kept very clean and maintaine [... read more]d, the beach is great, there are plenty of huts and loungers to go around for all the guests. The pool was very inviting and clean. A nice change to the resort is all drinks are served in real glasses as opposed to plastic (other than the pool bar and the beach bar of course) The buffet was clean and the food was good. I certainly cannot rave about the food but I always find something to eat. (we were in Cuba after all) The pizza, hotdogs and fries are excellent at the snack bar. We also enjoyed the La Vigra restaurant as well where the service is fabulous. Above all else, the service and staff at Brisas are the reason we go back. I cannot say enough about the people there. Osmany is the Public Relation Manager at that resort and he always makes sure that everything is perfect. I LOVE the staff at Brisas!! Our room was clean and the housekeeper was exceptional. Clean towels everyday Air conditioner worked very well and we always had plenty of hot water. We have booked another trip to Brisas Trinidad in January and we are already looking forward it to!

Just Awful!

Please do not recommend this resort to travelers! The food was inedible, cold and covered with flies. The hygiene practices were disgusting. Most of the staff were rude, not interested in assisting with problems or even to provide guests with service. Hotel ran out of ice and towels regularly. We even had to beg for toilet paper at one point. Barely anyone speaks English or at least they pretended they don't speak so that they don't help you. Water in the room was just a trickle and it wa [... read more]s cold. A/C was hit and miss. Shows were repetitive and boring. The beach was a huge problem as well. Garbage everywhere. Some sort of bug was biting in the water and kids were running out screaming. Good luck getting a sunbed under shade/cabana as busloads of tourists from town were dropped off every morning and since the beach is public, they were taking all the spots in front of the hotel. Hotel staff were charging them 2CUC for a chair so they couldn't ask them to leave. You have to get to the beach at 7am to get a spot and even then we had some tourists try to take our towels off our seats so they can claim them as theirs! This resort has a major mosquito problem as there is standing water in front of the hotel which is a breading ground for them. This review is based on many trips to Cuba. We love the culture and the people but this time around, we couldn't wait to get home!

Horrible trip

We arrived on the Cubana flight Montreal-Cienfuegos on Saturday 29 July for a week and in an hour thirty minutes we were in the lobby of the hotel, I was the first to arrive at the reception to check in and quickly everything was done quite fast, but now they tell us that the room will not be ready until 4pm, well it does not matter we are going to eat something and refresh that day the heat and the sun were unbearable, we arrived at the buffet all the tables are dirty and there are not even cle [... read more]an plates we wait for almost 20 min to get clean the dishes and clean table, the food was a disaster and the flies everywhere. At 4:15 PM they gave us the keys to the room, we arrived at block 7000 the first of the first floor corner entered and we noticed that the AC did not work and the whole wall where the AC was had mildew, My spouse said here we are not going stay here please get us another room. The girl at the reception was kind enough to give us another key and we quickly moved, but the AC not working and the door has hole in the bottom corner, the fridge and the bathroom also out of services he floor was dirty you see long black hairs all over the room. So I returned to the reception and spoke to the public relations guy and very attentive he apologize and tells us that this will be resolved quickly, he goes and speaks with apparently the boss at the moment and they give me another key but I said that I'm going to see first the room, that I do not carry any more suitcases. The new room was in the same condition except that the fridges works. I turn to my wife and tell her there is no more they are all the same do yourself the idea that you are camping, and she said THIS IS CUBA. |I go back I return the key and tell the guy that we are keeping the old room and please send me somebody to change the fridge. I return to the room to get changed and before we go to the beach I go to the toilet (# 2) and it does not work I tell my wife I'm going to go to the lobby to book in the restaurant when I was actually going to ask someone to fix the bathroom, I explain And they tell me that there are no problems that someone sent, at 20min they touch the door is the maintenance man who comes to see the problem yay or had managed to discharge the rate with the sandbag of my girl. I was fighting for almost an hour and it leaves working bravo arrives the night and my girl goes to the bathroom and already again it does not work :-( I explain that there are problems with the water that we are going to have to use the cubit  and thus we stayed all week. The food and services were not good, the pool and beach were filthy. But it changes on Wednesday, when suddenly everything improves, in the buffet there is more variety and everything is more cleaning, they open the bar that was closed near the pool. What's the matter I asked around? There is visit coming to inspect the hotel, so now because the inspection things are as they have to be. Well at least we got 2 days of what should have the whole week. I will not recommend the hotel to anyone until the change the way they run the hotel and fix all the issues with the rooms

Very disappointing

The grounds were nicely kept,the beach was nice and quiet but the room was discusting!!!The food was bad and the restaurant was very dirty.The staff were unhappy to be there!We all got sick and most of the other guests!!!They should not be allowed to operate this hotel!!Shame on you Brisad del Trinidad😡

Fantastic time at Brisas

The Brisas Trinidad del Mar was a beautiful resort with everything we needed! Clean with very friendly and helpful staff and the hotel grounds were so well kept! We took a few excursions to nearby historic Trinidad and snorkelling on the amazing nearby reef! The only small drawback was the lack of live music to dance to during the daytime...we love that about Cuba. Nevertheless, the band that did play was very good! Had great fun and would think about a repeat visit, for certain!

It's all good!

Hi all, this is my second time staying at the Brisas del mar on the ancon peninsula. Great location with a short ride to Trinidad, nice resort and friendly helpful staff! The resort is comfortable, clean and they will always keep you fed and with a cold drink. The beach is sandy with lots of palms and palapa to sit under and the water is Caribbean warm and inviting. Special shout out and kudos for Sander the entertainer, Tomas in security and all the Los Cabo's staff who always took good care of [... read more] us especially Jaimely. We can't wait to go back next year! I gladly recommend this resort to anyone travelling to Trinidad Cuba!

BIC - Because It's Cuba

The grounds and public areas appeared to be well maintained and clean. There seemed to have been a lot of thought into the planning and layout of the resort to replicate the old section of colonial Trinidad. The beach was excellent with lots of chairs, palapas or trees. Some vendors on the public beach but they were not aggressive or intrusive, they simply announced what they had as they walked down the beach and if you were interested you had to indicate it to them. Did not use the pool, not a [... read more] pool person. The rooms however were clean but poorly maintained. Bathrooms seemed to have poorly done temporary fixes or not addressed at all. eg. it would be better to remove and fill the holes from rusty shower hand supports than to leave them partially secured to the wall. Consistent water pressure and and hot water were a daily gamble, but that may be as much an issue with the availability of water in the entire region due to crumbling infrastructure. Toilet paper was a scarce commodity. Bar staff needs training, you could order the same drink from any of the bars and many could not be identified as the same drink by taste, in name only. The only bar that had excellent drinks was the Bodega Havana Club, the others ranged from pour it out after the first sip to it's OK. Food was typical for Cuba however it should be kept/served hotter than room temperature. Chicken was usually raw/undercooked, beef was overcooked but still tasty, pork and fish were prepared as they should be. A la Carte restaurants were both excellent. I would like to see a larger selection of authentic Cuban food served on a day to day basis as opposed trying to cater to European/North American tastes. Also a bit disappointed in the poor fresh fruit selection, bananas, papaya and under-ripened watermelon, but we did learn that the area was suffering from drought. There was something to eat for everyone there you just had to find it. For the most part the staff was great and as helpful as they could be with the odd sour individual, so, standard for any resort. Many of the improvements could be done by training and awareness (especially for the kitchen and bar staff) and not cost much money.To sum it up the reason for all of the above is BIC - Because It's Cuba. So, in a nutshell, I would recommend the resort to certain people but not to others solely on based on their expectations.

Great breach however the rooms need work & water problems.

No running hot water most of the time. The location is beautiful with a long beach for swimming and walking. House keeping was excellent and the rooms where clean. However there hotel staff were cold at best.

Worst experience in Cuba

Wow...where do I start? From the time we arrived and had to wait for 5 hours for our room to be ready. When we got into the room we were greeted with no running water and a broken toilet. The management was very friendly and understanding but didn't fix the toilet for the entire stay of 7 days! We found alternative ways to manage..... The hot water did work but on and off....we basically showered on the beach only. The food was terrible. The flies were abundant and were feasting on the buffet mo [... read more]re than the guests. The drinks were good! The beach and the weather was nice. The staff was friendly. The flight back was also slightly delayed. Overall, I am not going back even if you pay me!

Brisas Trinidad del Mar

-first of all you would think with a large group they would try and keep us all together (rooms) did not happen -we first got a room with 2 doubles and a rollaway (did not ask for) -the next morning we moved ( inconvenient) only because the tour guide made that happen -the ladies at resort front desk were rude, the men were friendlier -the room had a noisy air conditioner old one our friends had new air conditioners no noise -no toilet seat in first room second room had toilet seat had to a [... read more]sk -no safe that worked we had maintencec come in could not get to work -second room safe would not work had to carry valuables around not good -bedding was not changed all week I had to ask for new pillow case-did leave maid tip every day -al la carte restaurant was nice, -there were birds and flies in main restaurant -staff did not understand English -they could have played some English music -all in all the weather was good, good thing the pool was open because the resort Ancon beside them the pool was closed that's where we were going to stay originally -our luggage was damaged, waiting for Cubana airlines to call back, it has now been a week -for 4 star resort it was not very updated, pool tiles falling apart, railings were not sturdy -The Cuban Airport on the way back had a power outage a few times, which caused long wait time -the reason why the location is poor was because there was a three hour bus ride to resort

Good name

For a 4 star resort I was very disappointed. The water is a real problem there. There is no hot water at all and at times there was no water. We didn't have a toilet seat which we got used to as they said they couldn't get one. We got locked in the bathroom twice and the maintenance solution was not to shut the door. Service wasn't very good until the head manager got there on Thursday, then the staff where more accommodating. I stopped giving tips midweek as it didn't seem to matter. The food [... read more] was decent but the 3 alacarte restaurants turned out to be just one. No one seemed to clean the pool very often. We were often picking up glasses and debris out of the pool ourselves. The rooms were spacious and the air conditioning worked well in our room. We had a hairdryer but it didn't work either. The beach was lovely.

Good name

For a 4 star resort I was very disappointed. The water is a real problem there. There is no hot water at all and at times there was no water. We didn't have a toilet seat which we got used to as they said they couldn't get one. We got locked in the bathroom twice and the maintenance solution was not to shut the door. Service wasn't very good until the head manager got there on Thursday, then the staff where more accommodating. I stopped giving tips midweek as it didn't seem to matter. The food [... read more] was decent but the 3 alacarte restaurants turned out to be just one. No one seemed to clean the pool very often. We were often picking up glasses and debris out of the pool ourselves. The rooms were spacious and the air conditioning worked well in our room. We had a hairdryer but it didn't work either. The beach was lovely.

Very good location

I like everything the rooms was good and clean the beach nice the water is calm and the send is white . the only problem the water pressure on the shower was very bad some days was impossible to take a shower no pressure to bad I will give this hotel 5 stars.