Great resort!

The grounds were beautiful, hotel suite was newly renovated and very nice. A crib was already in the room when we got there. A few ants in the bathroom but no issues other than that. English tv stations available. Lots to do for all three kids who are 10,3 and 8 months. The buffet was excellent once we figured out the least busy times to go. A new buffet opened for us on the Sirenis side while we were there and we never waited to get in and food was great. We only got to try the Tex Mex restaura [... read more]nt -as we couldn't get a reservation at the others - and it was excellent. Waterpark was great! We would go back for sure!

Awesome Resort

This was a fantastic resort for my family. We have 3 children (5,3,2) and they had so much fun. Buffet had lots of food to choose from. The restaurants were delicious. Staff was very friendly. The water park was fantastic. The only little complaint we had was that the water in the pool was a little too warm.

Average family resort

lots of construction and renovations and building closures. very noisy too much contact and pressure from resort staff regarding time share presentation buffet food was ok, but never really changed ate same food every meal bbq chicken and baked potates at beach were very good difficult to book a-la-cart dinners while we did not have too much trouble with our room ceiling fan did not work and toilet would not flush (I fixed it myself) others in our group had numerous problems and/or had  [... read more]to move rooms

Resort needs a lot of work

Resort is very outdated and staff are very rude. Would not go back to this resort. Pool and grounds were beautiful though rooms and service were very poor. Beach was okay very murky waters and rough air transit rep at resort was terrible aswell.

Hotel Needs Improvements

First of all I will mention about the unnecessary stress that the was put upon my family before even left, we were going for our daughters wedding and had been planning this event for months. When it came to the actual time to receive our tickets, my son who just had a baby 3 months previous got his tickets with no mention of the baby. All the information was given to the agent but somehow she forgot to put the babies name in the documents before she left for her vacation....Hmmm in talking to  [... read more]her replacement it was said that she didn't require a ticket. After a lot of phone calls he dealt with an agent from Hamilton and she was able to straighten out the mess. Now to the hotel......we paid extra for a special suite and upon getting to our room, we were disappointed.....lights didn't work, tv picture was like watching a snow storm, when having a shower it took 20 minutes for the tub to empty. We went to switch room and the room the offered us was even worse. We thought that after explaining to the manager at front desk that we brought down 58 guest with us that we should have had better room. Some friends of us paid extra to be on the Tropical site but ended up with the Cocotal side which was supposed to be cheaper. Other guest got to the hotel and were not even registered there. Other than that we lived with what we had and had a good time with the friends we were with. This was our second time at the Sirenis and once the renovations are done I am sure it will be a great hotel again, but we will not be going back......as for Trip Central we will not be booking with them again as many of our friends

Would never go back

Cold food that should be hot, stale bread, onsite timeshare salespeople were irritating, dirty, out of date rooms, construction noise the whole time we were there, 1 towel in room when there should have been 3 (we didn't know this and a 20 minute fight on checkout was the result). Chicken on the beach was good. Also, if I win the $500 gift card, I will be donating it to a local charity to raffle off. I will never book with Tripcentral again and/or recommend a friend, family member or enemy book  [... read more]with TripCentral. The booking process to get on my vacation was more painful than having a baby in the 1700's.

Overall Good Resort

The pools were very nice and the beach was phenomenal. Staff very friendly. Their were enough food options that nobody went without and our kids tend to be picky. We weren't overly impressed with the room (Junior Tropical Suite) as the bathroom was small. We would go back again though.

Awful Resort and even worse experience

This was probably the worse vacation I had ever been on and after spending $8000 I will not be travelling with tripcentral or Air transat ever.. We stayed at Sirenis tropical suites from Mar 15-22. First, our flight with Air Transat. We were unaware that they did not serve complimentary food on the plane and if I wanted to purchase for my family that would have been an extra cost of about $60. My family went hungry as I refused to spend that kind of money on breakfast food especially after  [... read more]I spent $8000 on the trip. Second, the conditions of the rooms. The bed was as hard as a rock floor and the washrooms were disgusting with mold lining the shower. Third I specifically asked for a resort that had activities for teenagers. There were many activities for children under 10 and adults (drinking games). They had a show which was ok but as we tried to enter the disco with our kids the security guard would start yelling and said no children in the disco even with us present. So we were back in the lobby trying to get our kids to have another card game with all the screaming Kids and drunk adults. Since I paid adult prices for my kids we would have expected something for them to do. This was the most disappointing part of the whole thing as it was our last big family vacation as our oldest will have a different school break next year. I know you have no control of the guests but if there were activities for the teenagers or a gathering place they would have had fun and so would us adults. Third, although the waterpark was fun and something for the boys to do it was so far from the main resort that they only went a few times.. I'm really sorry to have to send this message but we were very upset that we spent over $8000 and the resort was worse than Cuba. The food was a bit better but not $3000 better... We are just sharing this with you so that you don't recommend it to others and possibly share with Transat...we will never travel with that company again. Again I know you don't have control over the guests but the resort must have had a huge contract with Russia as 90% of the resort was Russian...Russian drunk men don't mix well with teenage girls and Dave was forever almost getting in fist fights as these men even got near the girls. I have to say this was the worst vacation I have ever been on in all my years of travelling... Again I apologize for the negative email but we thought it was important that you knew! Thank you

Older Resort

Sirenis Tropical is an older resort with little to no updates. Rooms aren't great, but they aren't horrid and really who sits in their room while in paradise. It was good got sleeping, however I would strongly recommend bringing your own pillows! Bathroom was okay, tub didn't drain well and there were no face clothes (a huge pain when traveling with two small children). Our maid cleaned our room everyday minimally, never did anything special and we always left a few gifts and a tip! Front des [... read more]k staff are the WORST during check in!!!!! Restaurants had a descent variety of food. Staff at the buffet weren't great. Often waited 5-10 minutes to get a seat for the baby and drinks. The dinner staff was a lot better! Pool is run down with tiles missing or attempted to be replaced (the work looks sloppy), but its a great pool for kids! The ground are beautiful, and the beach was gorgeous with a great breeze. The waterpark is the biggest perk of the resort and seems to be the newest thing. There are things for kids of all ages. Keep in mind, the bigger waterslides are for kids 8 years and older (we told them our five year old was seven and they let her on them). The large splash pad is for kids and they don't allow adults to go down the slides. I did notice that if you ignore them when they are blowing their whistle to tell you this, they just give up and let you go down the slides. All in all we had a good time. No we won't return to this resort, Vacation is what you make of it regardless of where you stay.

A great, relaxing time!

We visited Sirenis Tropical Suites 12-26 February 2017. We picked this resort mainly for the wonderful beach. We had visited the resort twice in the past and always had a great time. The transport from the airport to the resort was efficient. The new road extension makes the drive more enjoyable and quicker than in the past. We didn't have to stop at any other resorts to drop folks off. Our check in was great. Because we had visited the resort before, our room was in the N building, close  [... read more]to the beach. We didn't have an ocean view, but we had great sun at the end of the day while we sat on our balcony relaxing before dinner. The room was a bit stuffy when we arrived, but once the ceiling fan was on, the mustiness went away. Since our last visit they have made some exterior changes such as changing the main walkway to the beach from wooden to tile and replaced the water feature wth gardens. The resort is one of the older ones in the region, and time, heat, and moisture take its toll on the buildings. That being said, even though the resort is looking "tired", it is well maintained. The rooms were well cleaned every day and the grounds are well cared for. We ate at all the restaurants except the Mexican one (closed for roof maintenance) and Route 66( didn't need to eat North American food). Our 2 favourites were the Italian and Steak restaurants. The Jade restaurant food was good, but it was a noisy place. The buffets had standard choices. At times the steam tables didn't keep the food warm. There were microwaves available to heat up your food as desired. Each morning you could get freshly made eggs or omelette and at night, they always had fresh pasta available which were good choices. The serve staff were great. At the buffet, Wendy and her team always warmly welcomed us. The concierge staff for our building were great. Javier and his team managed to get us dinner reservations at the times we wanted. The animation staff was great and busy. They started activities at 1000 and most worked until after the evening show that usually ended around 2200. There was a great variety of activities. All except 1 of the evening shows was performed by the animation and resort dance team. There was also a resort band that played in the lobby and for some shows. All the staff at the resort are very friendly. Wilson, the beach bar tender even knew that when I came with my thermos mugs I wanted water and ice - not beer like most folks did! The beach is wonderful. Being to the north of Punta Cana (Uvero Alto), there are not as many large resorts. You could walk north along the beach for 3 km and see very few people and only 3 other resorts. We could have walked further, but the security guard at the last resort didn't recommend it. There are lots of beach lounges and palapa at the resort. If you couldn't get a palapa, there are lots of palm trees to sit under. Lots of white sand and minimal sea weed. The pool is large and winds around the beach front of the resort. We didn't spend time in the pool because the beach is so nice. As in most resorts there are time share sales people. We were approached by them to see if we were interested in exploring their product. If you politely decline they didn't bother you again. We basically told them that we were here to relax and not worry about finances. I know other reviews indicated that the resort is tired and requires some upgrading. We were told that starting June 2017 they will systematically close sections of the resort and renovate them. I understand this process might take a year to complete. They need to bring the rooms up to current standards, freshen up the common spaces and improve the function of the buffets to keep the food warmer. I would be very interested to return to this resort once the renovations are complete to see the improvements.

Good Value

Checkin was smooth. Room was NOT renovated like in the pics. Old but clean. Double beds rather than queens like stated in the ad. Super firm matresses. Staff were friendly and helpful. Only 3 ala carte reservations permitted. Buffet was plentiful but slightly repetitive. Pool was huge and ideal for kids. Beach was beautiful but the current was too strong for swimming. Massage at the beach was amazing! Check out was smooth as well. Good stay but wouldn't return.

Nice Resort

I found the hotel management very poor Their like of interested in providing people with all the information when registering (IE beach towels internet access) was non existent. We were three days in before we saw any beer in our fridge and only got that after we went asking. We were also suppose to get 3 ala cart meals we didn't any. We were told upon arrival that all ala cart restaurants were booked. I believe that unless you sat through their sales pitches you were not getting them. These we [... read more]re common complaints from most people we talked to. We heard of a case of food poisoning that cost the patient over $1000.00. Another couple that were on the same flight the women twisted her ankle getting off the bus and they received little or not assistance from management. When they asked one of the cart drivers if they would give her ride back to their room they were told members only. We found restaurant and bar staff excellent and very friendly

Such Great Service!

First time at this resort but it won't be the last. Every single employee at this resort was all about customer satisfaction and did it with a smile. The grounds were kept immaculately and were absolutely stunning. Our room was a little outdated but still it was clean, comfortable and spacious. The layout of the resort was great, it was a five minute walk to the beach/pools or a five minute walk to the main lobby/buffets. Speaking of food, I gained ten pounds that week and as a very picky ea [... read more]ter that is hard to do! There was was always something to eat and the quality was much better than most places I have been. Fresh fruits, meats, bread, and lots of delicious desserts made it hard to go hungry. I can't wait to go back soon! I almost stayed another week. Still dreaming of my return!

Sirenis Tropical Suites

Overall good hotel, dated a little,very spread out so lots of walking! Very large pool that mostly is 6.5' deep, in need of some repair came across multiple places that were missing tiles, lots of entertainment from the staff everyday,beach was good, no shells, good selection of a la carte, main buffet never let us down,

Nice resort, quite large

Quite a nice resort. Main lobby was quite large, open concept, with two large bars. Two large buffet dining rooms and several a la carte restaurants. While we were there a few of the a la cartes were being repaired/re-roofed, others just were closed. The two we went to were quite good though. The buffets' food was fairly good, nothing to rave about but everything was edible. Some of the dishes were a little salty for my tastes but there was nothing that turned me right off. Every night wa [... read more]s a different theme night like "Americana", "Asian", or "Spanish" which led to some nice variety. Rooms were decent and cleaned well. We had a problem with our sink leaking but they fixed it right away. Water pressure and temperature were good. Beds were comfortable, air conditioned, had a little 'living room' and a balcony. Theres only one pool but it's quite large and long, sub divided into 4 areas with two swim up bars, leaving quite a bit of space for lots of people. The beach was nice, however on both sides of the resort there is no neighbors, so basically once you leave the property you are on your own security wise. Was never an issue other than locals trying to sell you stuff, though. The staff was very good about cleaning and clearing the beach, plenty of loungers and hutches to relax under. There is a long walkway leading from the main building down to the beach, on both sides of this walkway are where the guest buildings are. Very well manicured and maintained, lots of interesting features. Very pretty walk. Twice while we were there vendor stalls were setup along the first part of this walkway selling various things from rum and tobacco to jewlery and clothing. Would have been fine except the vendors can be quite pushy and aggressive in their sales technique, but that's just the Dominican apparently. You just have to be firm in your "no thanks, not interested" and not get sucked in. Plenty of off site excursions being sold, though I didn't go on any of them. Staff was friendly and helpful. All in all a fairly nice resort, no major complaints.

Lots of kids

The hotel grounds were very well manicured and although our room was older, it was fairly clean. The people were very nice although if you have a problem, it seems they will tell you anything you want to hear. We liked the beach....it was very nice. Great for long walks and splashing in the water. Thee were some rocks but we found a very nice spot just a little further west along the beach. The pool was situated near the beach and I found that quite nice. There were shows every night but [... read more] there were lots of kids everywhere. I would recommend this hotel if you want to have a family vacation but for adults, I would say that you can find something more accommodating somewhere else.... The food was not bad, but if you wanted to book one of the a la carte restaurants, you might be out of luck or have to eat at 9 o'clock.

Good Family Fun

This resort is situated on a beautiful clean beach, with a 1 hour & 45 minute scenic beach walk. The hotel grounds were well manicured & clean. The hotel rooms were a little dated & moderately cleaned, but okay. The restaurants were okay, but Service needing improving. Buffets were very good, & service; lots of good variety. Casino is small. Water resort was fun & had everything you'd need to relax or play for the day. Pools & all bars were very good. I would rate it a 4 out of 5. Two out of fou [... read more]r came home with a gastro bug, but it happens... We had a fun & relaxing week.

4* Great resort for families. Water park was excellent.

Grounds were well maintained. Mid size hotel with good amenities. Waterpark is great for everyone of all ages. Food at the A la carte restauransts were excellent. ie: steak house, Jade restaurant, Route 66 . Buffet restaurants were OK. Always found food that was to our taste. Eddie and Alexandra from the buffet restaurant (Tropicale side) offered amazing service. Julia from the spa at the beach gave fantastic relaxing massages. Thanks to Lucas from the hotel for organizing. Great service fr [... read more]om the spa staff. A couple of pet peeves, got sick of the concierges tried to book us into their timeshare appointments. Booking the A la carte restaurants are a challenge. Annoying. A lot of Russians at this hotel. I love meeting people from other countries but I didn't find the Russians to be overly friendly. Also annoying when they consistently cut the lines at the restaurants. Not at all the hotel's fault but travellers need to be aware of the environment this creates and types of guests that most likely will be at the hotel. Other guests were definitely not appreciating it and getting frustrated. Internet was solid and accessible everywhere for us.

Pleasantly Surprised

Merry Christmas and Happy New Year. We just got back after being at the resort from Dec 24-31 and I was pleasantly surprised with the trip. The first thing to understand is that we were staying on the tropical suites side, and NOT the cocotal side. The cocotal side has not been updated at all, and does have issues. Secondly, the christmas weeks of holidays are the most expensive time of the year to travel and we paid $1700 canadian per person for the trip including air fare, land transfer and [... read more] a week at the hotel. I have stayed at 4-4.5 star resorts these same weeks and have spent over 2400$ canadian a person. So by saving 700 dollars a person, I know what I am going to get and what I'm not going to get. If you are staying at this resort, you are saving money, but giving up some perks. ok... the review. We've stayed at this resort 3 years ago and on paper it has everything. Great Beach, Great large pool, 2 swim up bars, lots of dining options, a water park, lots of bars, lots of activities to keep you as busy as you want. My biggest beef with the resort 2 years ago was that with the exception of the bartenders, no one seemed to care about making you happy and the front desk was useless. This trip I was happy to see that people on the whole seemed to care more. The Front desk: The check in process is unbelievably slow. We were only 9 people getting off our bus and the check in process still took 30 minutes. They need to scan your passports, triple check things, sign papers, do a number of other things with each family. Oh My Gosh they need to fix this process. There are so many more ways to do this quickly, why they do it this way I do not understand. I did see a bus load of people arrive one time as I was going into dinner, when leaving an hour later I saw the same people standing in line at almost the same place. The resort people need to realize that this first interaction with people is the most important. ok. so if you want a tip and are reading this review, have 1 person of your group go immediately to the desk and be first in line. Let the others in your group get the luggage and such, but being the first in line could mean the difference of a 1 or 2 hour wait. Rooms: The rooms even on the Tropical side are dated, The AC might work, it might not, it might leak water onto the floor, the fridge might work, it might not, it as well might leak water onto the floor. The beds are doubles, not queens and not a single queen. They are in the process of replacing the mattresses (only the mattresses) in some rooms. The pillows do suck and feel like they are just cotton balls inside the pillow. But all the rooms have a sitting area, 2 tv's, lots of storage space and a place with 2 uncomfortable chairs and a table outside. You will not get and ocean view. I don't think any room has an ocean view. Here is the thing though, are you travelling to the resort to stay in the room or outside. I am only in the room for the 3 S's, (sleep shower and _). The rooms do have new safe's. They are electronic and are now free. The beach: beautiful and you can walk for miles. The swimming area is clear of rocks but there are rocks outside of the designated swimming area. Really the beach is beautiful. The pools: Really nice. they go from zero entry to 7 feet deep. They are a good temperature and cleaned each morning. yes there was a light hanging in the pool at one point but that didn't stop anyone from going in the water. Buffets: They are typical AI type buffets. You know that there will be something that you can eat but if you go at the wrong time you might get cold food. A la cartes: ok.. here is a tip.. if your reservation is at 7, be there by 7 and have your full dining party there at 7. The a la cartes have 1 person that takes the orders for ALL TABLES so if you or someone in your party isn't there when he comes to your table, you have to wait until he finishes taking everyone elses orders before he comes back to yours. That is your fault, not theirs. We were at the Steak house when we realized this, a group of 12 sat down 15 minutes after we did but they had 2 people come late. They did not get their order taken for almost 1 hour after. We were done our full dinner and they had not placed their orders. We ate at the steak house, american and italian and were happy each time. The internet is now free for 1 hour a day. Yes, only 1. They have to set your device up. Yes you bring your device to the front desk and they enter the info. Here is a tip, don't try to do it when you arrive, it takes them about 15 minutes to set it all up after they check everything, so do it at a quiet time. Animation team: They are a lot of fun. I got engaged and had a balst as did the rest of my family. I believe that a vacation is what you make of it. If you are the type to look at everything in the negative and complain, then you won't have a good time. If you sleep in until 10, then don't be upset when you get to the beach or pool and see all the chairs are already taken. Other guests. This is really the hard part to talk about. It always amazes me the know of people that leave a stall in the washroom and go directly to the buffet. No washing their hands. No drying their hands. They just head right to the food. If you get a tummy problem, its more likely from a guest than anything else. Or other guests that butt in line or smoke in the non-smoking lines, The resort can't do anything about those people. Oh another tip. There always kids of every age at the resort. If your kid is sitting there complaining about how there is nothing to do, then tell them to put their phone down and go up to talk to someone. So in all, would I go back to the resort again or recommend it, yes, likely if was taking my kids again and didn't want to spend the crazy money that was needed to go to a higher end resort. Remember, you get what you pay for, you are saving money coming to this resort over other places. You make your own vacation. If you have questions, feel free to ask https://www.tripadvisor.ca/ShowUserReviews-g147293-d266625-r448522003-Sirenis_Punta_Cana_Resort_Casino_Aquagames-Punta_Cana_La_Altagracia_Province_Domi.html#

Family trip

Well not our favorite resort. Buffets were closed from 10am-1pm and 3pm-7pm so not very accommodating for families. The pool side snack bar food was not very good. We arrived at 3:15 so the only place to eat was the snack bar they had no plates or cups and hardly any food. You needed to return your pool towel or you had to pay $20 each towel so you had to make sure no one stole your towel (someone took one of ours at the pool) wasn't a fan of babysitting the towels. We were told that we were not [... read more] actually in punta cana they just adopted them she so it was about 35-45 min drive to punta cana. A la carts not anything to write home about. beach wasn't good for off beach snorkeling something we were hoping to do. Waterpark was a little bit far from the resort but if you plan to stay for a few hours it's not too bad. Not ideal resort for someone who has limited walking mobility as there is a fair bit of walking and no carts to drive people around other than the "members" time share people. Vendors were really pushy putting jewelry on you even if you say no then won't let you leave without buying something. Of course you need to just be firm and say no or walk away. We realized the route to take to avoid them. The pros LOVED the room large and high ceilings made it feel very open. A/C seemed to stop getting cold every 3 days but one call they would come and it would be nice and cold again, grounds were really nice and well kept, they had a fair amount of activities we liked, their was a show called dance party (I think) that was a really good show we enjoyed all the moves. The coconut party was so funny the whole family enjoyed it. Air transat rep Juan Pablo was really nice and helpful. We had a great time despite all the negative feed back I gave and the time went by a little too fast. Every vacay we learn a little more of what is really important to us. How can you not enjoy being on the beach or at the pool with no chores. Worth the amount we paid for our family of 4