Awsome week at the Royal Solaris

We had a wonderful week at the resort. The hotel is well maintained and the staff is very friendly. Our room was upgraded to ocean view with no additional fee. They do have a timeshare staff that can be quiet pushy. We arrived later at night and they had already left for the day. My biggest complaint is that there is not enough shade on the beach and pool. If you did not get up early enough they were all gone. You cannot swim in the ocean; however the pool is right on the beach. The food was g [... read more]ood and plentiful. This resort is about 30 minutes from Los Cabos. They have a bus for $3 US a person that will take you into town. Overall this resort is good value for the money

Amazing resort

We spent a week at Royal Solaris and we love every single day ,we had the best time ever the resort was in great shape very clean.The room so clean and smell fresh and nice.We had a lovely view from our room ocean view .The beach is fantastic very wide ,clean and most importent so quiet.We enjoy every single moment.All stuff are very very nice and very friendly ,Carlos best waiter on the beach and all drinks so good.The shows in the evening are great and don't miss the Mexican night with mariach [... read more]e super.The food delicious in every restaurant ,breakfast wow so many choices for me was perfect omelet with fresh orange juice.The shops with souvenirs amazing specially the jury store .And I have too say the weather was perfect no humid 80-85 F and nice blue sky every single day, and long walk on the beach every morning .We all ready miss the place and We will come back for sure .Great place for vacation .The small town is so couse the taxi cost only 7$ from hotel .

Great Value

This was our first all inclusive as a family and the resort is absolutely perfect for kids. In many ways the Royal Solaris was better than other 5 star resorts we've stayed at in Mexico. For the price we paid, we thought the service, food and entertainment were top-notch. The rooms are a bit outdated but you won't spend much time in your room with all of the great things to do as a family.

What we expected

the royal solaris was a mid star hotel. The service was satisfactory but the hotel is getting run down. The pools, especially the kids pool was not clean and lots of sand and smelt. In some places the grounds, the hallways, stairwells and sometimes in the eating areas were dirty or not kept clean. The food was what we expected (mid range) and lots of flies were often in the buffet places. Even birds were often flying around and eating all over the place. Not very santiary. Many other people comp [... read more]lained about the quality of the food.

Amazing resort!

The hotel is beautiful, clean, family friendly, the staff is awesome! Benjamin and Carols(air canada rep at the hotel) was very helpful. Jair the waiter from the theatre is the most amazing, very friendly, always willingly to help us. My kids enjoyed their time at the water park. I would recommend this hotel to friends and family.

Great resort for families with small children

This resort proved to be the perfect spot for my family. It catered very nicely to my 2 small children and I appreciated how clean and well kept the grounds were. For a 4 star resort, it had 5 star service, cleanliness and entertainment.

Overall, a great vacation

The hotel has definitely recovered from being hit by the hurricane back in the fall. Grounds are spotless and lush. A few of the rooms have been updated/made more modern... hopefully all the rooms will get to that standard. Be aware of which view you get when booking... we had booked garden view and got an awful construction view with the tiniest balcony known to man. We did speak to the front desk immediately and they gave us a great location for our stay. This is a timeshare hotel, so they wil [... read more]l try and get you to commit to a short presentation but they aren't overly pushy. You also will notice the members vs non members. They do special breakfasts and dinners that are for members only so they tend to broadcast what you think you're missing out on. Entertainment staff was amazing!!!!! Every single one of them - great energy though the day with activities and games. Evening entertainment was also great. Won't be disappointed with that. Great feature about the resort is the 'whale bell'. At the beach bar there is a bell that gets rung when a whale is spotted out in the water. The bell want off regularly each day and it was a great sight to enjoy. The food was a 4/5. Breakfast each day was exceptional. Lucy at the Olmert station is an absolute star. The 2 a la cart restaurants were nice. Didn't like how the Italian restaurant became a French menu randomly during the week, but the first time we ate at the Italian joint was a 10/10! Food staff, atmosphere... best meal of the trip! Over all, it was better than we expected and we enjoyed ourselves.

Not recommended

Great location close to San Jose and transport to amenities. Rooms are very nice and fridge well stocked. Cleanliness in all interior and exterior areas is outstanding. Staff in all positions are friendly, helpful and go beyond all expectations. Reasons for not fully enjoying this hotel: Food- breakfast is great but goes quickly downhill from there. Tried buffets and a la carte finding all locations below average. Staff did not wear gloves or masks during preparation or serving. Entertainment- a [... read more]ll in spanish/very loud and dragged out/little or no enjoyment for guests. Noise- in all common areas (lounges/restaurants/a la carte) is way beyond bearable. Conversations must be shouted across tables. This appears to be a result of all areas are fully closed in and constructed from cement and brick with no sound suppression.

Horrible experience

This resort was quite simply the worst I have ever been at. Started out with they could not find our reservation so they put us in an inferior room to be upgraded the following day, next day we had to wait another day. We also met at least 20 people that had same experience. This inferior room even had black mould which they did not clean until next day. the people at front as well as most of the staff did not care or have any clue about customer service. The entertainment by hotel staff was ter [... read more]rible, very amateur. A couple of groups they brought in from outside were good. One day @2 p.m. a breaker tripped so the power was out in half the room, the front desk was notified and we went out for the day. On return, power was still out, fridge defrosted, called front desk and it took someone about two minutes to go reset breaker. The food with the exception of breakfast was horrible!!! Staff made promises they never kept. I could go on and on but definitely never, never stay in another royal solaris

Not Good

I am not one to normally write reviews but feel compelled to share my experience at this resort. First of all we stayed there 10 years ago and the hotel was much better run at that time. Let's start with the food. Inedible is the best way to describe dinner at the buffet. No selection and always cold. Its like the steam trays didn't work Couldn't even seem to find a hot cup of coffee. The food at the a la cartes was only slightly better and still not hot. Had a few decent meals at Marco Polo but [... read more] Pablo's was awful. As always a few of the staff stood out but for the most part they seemed disengaged from the guests at the resort. Screaming kids everywhere and could not use the adults pool due to non stop jack hammering and construction noise. I understand about the hurricane but the hotel web site says the construction is complete. Not true. I would say there is at least another year before this hotel will be finished. Lots of issues with the room from missing light switches to no hot water to patio door handles falling off. Overall the hotel was dirty, poorly managed and not acceptable as a 4 star property as advertised. This was our 18th trip to Mexico at all inclusive resorts and this place is in our bottom three. We will not be back

Great Family Resort

The food is what one might expect from an all inclusive it is ok. The entertainment and kids water park are amazing! The staff is ver friendly and accommodating, rooms are clean! Was surprised that I was able to plug my hair straightener directly into the wall too! Water in the hotel is purified.

AMAZING

This hotel was amazing!! We spent 5 wonderful days at the Royal Solaris. While I was a little apprehensive after reading some of the reviews about the quality of the food and drinks, the place turned out to be a complete surprise. it was the best vacation i've ever been on. the hotel is beautiful and there is always something to do day and night. The staff is awesome, special thanks to Valentin and Victoria at greater desk and Lucy for the wonderful food, Alejo y Paco at the Restaurant Area, my  [... read more]kids love you guys, and they are begging Us to come back soon. Thanks too to Our Trip Central Rep, she made everything easy for us.

Great hotel.

My wife and I had a wonderful week. This is a great resort. Food was great. Everything was well maintained. Great location. Just a short walk to shopping and city. Lots of chairs at the beach and around the pool.