Wish I was there!

Love this resort, have gone a few times and you can rely on the fact that the food is great, the service is top notch, the entertainment rocks and the pool staff are friendly and inclusive. Location is safe, never felt uneasy walking the area. Had kids and seniors with us and both had a great time, good for all ages!

Great value.

this hotel just keeps getting better and better. One feels like you are really wanted here service wise. The food is great the hotel is extra clean and it seems like renovations and maintenance are always ongoing to make sure everything is in good shape.

Will Return Next Year

Just got back from a one week stay at the El Cid Castilla. Overall it was a very good vacation. The pools are great! There is one pool that is mostly for adults, and another with waterslides and cliff jumping which is better for kids. It was the usual all inclusive vacation where you had to reserve you pool chairs by 8:00 in the morning. This wasn't a problem for us as we were travelling with a toddler. We had great poolside services. In fact, except for one breakfast, our service was great the  [... read more]whole stay. The breakfast buffet satisfied us every morning with lots of fresh fruit and the beloved omelet bar. Lunch was also fairly good, but the dinner buffet was lacking. We talked to a few other people who said the same thing. But don't let that deter you, there are some great restaurants to take in in Mazatlan. I would recommend booking the ocean view rooms. We travelled with friends who were in a poolside room. The ocean view room was bigger, we had more closet space, more vanity space, a tub and a shower, a nice counter when you first walked in for ocean side toys, so you didn't have to bring sandy things into the room. Also very important were the height of the railings and the width of the space between them. If travelling with a toddler, make the upgrade to ocean view just for this reason. The railings in the hallways and balconies of the poolside rooms were very dangerous for small children

Noisy at night.

Nice resort and evening entertainment. Friendly staff and very accommodating. Noisy on the lower floors through the night. Sushi restaurant is horrible. Food quality and service.. General buffet food is just ok. Would not return to this resort but would return to the Riu Resort.

Go West!

Mexicos's west coast has so much to offer. The El Cid resort complex had so much to offer and was exceptional value for the money. All staff in every area of the hotel were efficient and friendly. He food was of good quality and tremendous variety when you include the several choices for buffets and four a la carte restaurants. The beach was hard and flat when ride was out, ideal for walkers. Beach vendors, sales reps for timeshares were minor irritations, easily handled. The issue of towels on  [... read more]chairs at the beach and pool was very real, but just the way it was. We found something each day. The resort was vibrant and interesting, some may say noises and the location had lots to do and see for those interested. No more Gulf of Mexico for me I'll definitely return to the West Coast and Mazatlan!

Fun holiday.

We've been at the El Cid Resort before and so no great surprises. The overall of this resort is good. Had a few problems--- asked to have joining rooms or at least close to my daughters room. Yes they were in the same building but on two different levels. They weren't extremely far apart but the reason for asking to be near was that the grandchildren could go back and forth easily and we could see them without having to accompany them. So I was not impressed with the effort they gave us. The hot [... read more]el was quite full but on the day we booked in ther were rooms that others got after us on the same level. A few doors apart would have been fine. One other thing was how people went out in the middle of the night and put towels on the chairs to reserve them and then didnt show up until noon to use them. The policy supposedly is half hour limit ............ but no enforcement whatsoever. They should mark the chairs and give them and hour then give them tickets or warnings like the two hour limits to free parking.!! Not sure I would go back to this hotel... The food , rooms and pool were good but....

Good resort

Resort was very clean. Pools were great. Great beaches but a bit crowded for me. Very easy and economical for money exchange both pesos and US funds.Food was fresh but boring. ( I cooked for a living so tend to be picky, yet I ate all that was offered). Entertainment was good. My only true complaint was the location. I prefer a more secluded vacation, however, saying that, if you don't mind the city atmosphere then this location is fine. That was just personal taste.

Disappointed

The hotel was nice and clean. The location was great - Unfortunately, when I visited, the restaurants advertised as all inclusive were no longer all inclusive ...weird and frustrating. I won't be returning.

Lovely resort

The hotel was lovely & the service was excellent. My only complaints were that you couldn't be on the beach without being harassed by venders & in the hotel loby we were bothered by time share people every day. Also we would have liked it better if there were more tourists at the hoteĺ & less Mexicans. We liked the Mexicans but didn't feel included as most of them were with family & friends & all speaking Spanish.

It was an ok resort

The place itself was beautiful. We made a few friends with some of the employees, but the people at the front desk left a lot to be desired. they always made you feel like you were interrupting their busy day. but all they were doing was standing around visiting with each other. And that's only if they were at the desk. Most times they were in the back visiting. Don't get me wrong, the people at the concierge desk were fabulous.