Can’t wait to go back!

Great stay in every way. The hotel itself was clean and well cared for. The grounds are so beautiful-especially at sunset! Food was good with lots of variety. We also enjoyed the entertainment every evening! The staff is our biggest rave as they all went above and beyond to make our stay comfortable. They were so friendly and welcoming at every level! We truly can’t wait to go back!

Subpar at Best

I’ll just start by saying if you expect this to be even close to a 5 star resort you’ll be greatly disappointed. I knew it wouldn’t compare with the other resorts I’ve been to but did not expect the food to be so horrible. I work in Northern Alberta and stay in a camp where the food is better. The beds are terribly uncomfortable as well and didn’t get a full nights sleep once during my stay. If you want a budget friendly resort this will do you just fine. However if you want a quieter, comfortab [... read more]le resort with food that’ll leave you wanting more then this is not it. I guess you get what you pay for and this place has affirmed in me that I’ll never stay here or any other 4 star resort again.

Overall Really Happy with Resort

Gonna keep this short and sweet cause I know I hate reading those long winded reviews. THE GOOD The grounds were well kept and clean. The food was probably the best at any resort i've been too so far. Lots to choose from. The pools (one smaller, quieter one and one bigger with swim up bar and music) were nice and no problems finding chairs at 9:00/9:30am, if you didn't go down super early. The beach was good, also a lot of chairs if you didn't go down early. The room was good. I like [... read more]d that you can choose to have your room cleaned or not like a regular hotel. Staff was friendly and accommodating. The beach vendors (handful of them throughout the day) didn't hound you. If you said no, they moved on. There was also a hut on the beach where you could purchase the same items. THE NOT SO GOOD One thing I didn't like about the resort was how loud the nightly entertainment was. I don't think it mattered where on the resort you were staying but i'm sure you could hear it clear as day. We sort of faced toward the stage area and the walls shook at times. The resort is in a "U" shape with 6 floors and only one elevator in the main lobby area. If you are older or unable to do a lot of stairs, I would request something on the first floor or near the elevator.

Great resort

This is my third stay at Riu Jalisco and it remains consistently good. I do think the rooms are starting to show their age a bit and would benefit from some updating. A la carte restaurants are not truly a la carte but rather a hybrid between buffet and a la carte. Pool areas are great. Beach is great.

Good resort

Garden and beach location is nice.Had a good time on beach. Foam party in pool was amazing so much fun.Nightly entertainment was really good. Variety of entertainment program.Al carte needs improvement. It is not Al carte it is buffet style. Same menu each day .Really disappointed.

Very nice resort

Hotel is very clean and beautiful. The service is excellent. Plenty of food and it is taste. We had nice room and ocean view. Entertainment and shows are great. The only downside for people who wants to swim in the ocean is , sometime, appearance of crocodile in the area. We lost two days waiting permission from authorities to swim in the ocean.

Very Lovely Stay

Overall, this was a great place to stay on vacation! The food was very good, and the staff was (overall) very friendly. Our only negative experience with the staff was on our first full day on the resort, we had a bird poop on one of our towels and when we asked for a clean one, we got a flat out "no" from the girl working at the towel bar. We explained that a bird literally just pooped on it and she was adamant "one towel per day" and we could exchange it tomorrow. My husband explained it wa [... read more]sn't usable and after some eye-rolling and grumbling, she handed a new towel. I understand some people may overuse the towel exchange, but this felt legitimate for a towel exchange and the attitude dampened our moods. Other than that, the staff was phenomenal. Jackie and Maya at the Italian restaurant were FANTASTIC and an absolute joy. The only room complaint was that our shower water was lukewarm. The resort is well-kept and very clean. The staff are very friendly, and the beach view is outstanding. Sunsets are well worth the wait. Also, the coffee at the sports bar was a lovely surprise.

Great Food!

The Riu Jalisco was great! There was an excellent selection of food places and the buffet had pretty much everything - always fresh. There was entertainment every night - sometimes excellent (Michael Jackson) sometimes just so-so. There were 4 elevators and it seemed only one was ever working. But the stairway was bright and accessible. I would not recommend the Puerto Vallarta city tour at all. It was more geared to selling things (shopping, jewelry and tequila), and only saw 2 sites worth  [... read more]mentioning - the church and the malecon. One could just take a bus and go to both places from one stop. There were plenty of chairs at the beach & around the pools. I would definitely return!

I'll Be Back!! Excellent Service! Amazing Value!!!

Hotel is clean, welcoming, ran efficiently and the grounds are very well maintained. Staff is courteous, friendly and very approachable. Pools are very clean; and the beach is wonderful with plenty of lounge chairs for everyone. We never had to wait to be seated for a meal at the buffet or the unique restaurants on site. Plenty of extraordinary food choices for all. My only request would be to have the night entertainment expanded ie: Elvis Presley or Cher or Tina Turner especially if you are s [... read more]taying for 7 days.

Good Resort

Excellent for family with kids! Everything about the resort is good value. Exception is the room needs a new makeup and the shower tray can be dangerous for those who needs assistance to get in/ out. Resort should provide a floor mat to avoid accidental slip.

Amazing resort

The food/drinks/rooms were awesome!!! Food was so good…rooms very clean…overall staff was awesome and considerate…everything was great. We would definitely recommend this hotel to everyone. RIU is an awesome brand..best ones we like

Lovely Resort

Good size rooms. Beautiful well kept grounds. Great variety of food at restaurants. Entertainment variety commendable. Wonderful , friendly and helpful staff. Looking forward to our next visit early next year.

Wonderful, inviting place to visit

The staff were incredible, so happy and accommodating no matter what the circumstances. I would recommend this hotel to everyone. Food was good, accommodation was great, clean and tidy. We were very well looked after. Thank you

Best place to vac

We love the location, sandy Beach and the layout 😍 of the resort. The dining was elegant and food was really good. We love the entertainment especially the foam party and all white party. They could upgrade the gym a bit though. All over I will go there again.

Wonderful resort

The Riu is my go to hotel chain in Mexico and this is my third stay at the Jalisco. It is definitely a 4+ star hotel and I love the staff, the service, and the wide selection of fresh food (and especially sea food). It is ideal for families! Just a couple of suggestions however. 1. The coffee needs improvement! I would rate it 1 out 5 stars. It tastes burnt and recycled. The best coffee is found in the sports bar. Can we also have a return of “non-dairy coffee creamer” in packets please.  [... read more] 2. The wines and some of the liquors could be improved 2 out of 5 stars. 3. The fitness Center. The equipment needs better maintenance. It is old, does not function properly and maybe unsafe. Overall I still love the Riu chain and PVR. As a cost conscious senior I will use your super website for an opportunity to compare the Vallarta or the Palace to justify the additional cost. Thank you for your interest! John Mostert

Mixed reviews

It's a beautiful resort. However they need to spend more time picking up garbage not only on the beach part of the resort but also around the resort. People leaving empty cups, garbage and cigarette butts everywhere. The public washrooms in the hotel are disgusting. Most of the toilets don't even flush. Also it's a very loud resort lots of families and kids. There is not a designated adult pool so we found it hard to find any swimming room in any of the 2 pools. I would say this is more a fami [... read more]ly resort. The food was okay. Hit and miss everyday. All their drinks are made with that sugary syrup mix. Hard to even drink after a couple of days. They only serve instant decaf coffee which is terrible. The rooms are okay but the cleaning products they use are extremely strong scented. Really the only positive for us was the staff they work really hard and are very friendly. I think a lot of them are overworked. It's such a busy resort it seems like it's almost unmanageable for the staff.

Excellent Resort

Excellent excellent resort - I would come back again. Staff and activities are awesome, well organized. Cleaned hotel and rooms … buffet and restaurant food was good. Excellent excellent I have already recommended to other friends and family.

Disappointing

Pros: friendly staff, nice beach, Michael Jackson evening show was good Cons: no pool or beach servers, food was very bland and a la Cartes weren't any better than the buffets, standard room is very small, in order to avoid "chair gate" you need to get up at 6am to secure your spot, adult entertainment was limited to a nightly show - no bingo nights, karaoke, trivia, etc.

Another nice Riu!

Riu is a great chain, usually always enjoy our time at one. My only complaint is that the swim up pool should be Adults only- all of it not part of it. Kids don't need to see what happens, and the splashing in the drinks is a little gross. Of course the rooms are going to smell when you first get there, this climate is not like Canada and it is humid. Go down to relax enjoy the hot sun, and don't complain cause you can't get a server near the pool. move your body and grab a drink and check out  [... read more]the great people around you. Food do the restaurants. food at Italian and the steak house was good, same as the Japanese's. Tip the workers, they bring you coffee, or clear your tables or make your favorite drink a buck will not hurt. I think I do like Mazatlán over this resort.

Fantastic week at RIU Jalisco

We're not resort people, but would go back in a heartbeat! Hotel rooms are spacious, beds are super comfortable, lights, toilet and shower are in excellent condition, mini bar was restocked every other day! Loved the view from from 4162 - great balcony with built in drying rack. In fact, bonus points for the awesome foldaway drying rack. We're vegetarian and were delighted with the food options. What a perk to be able to have daytime access to the sister hotel that was just two doors away. Fa [... read more]ntastic beach for hours and hours of walking. Super easy to rent a car through Alamo - which they brought to the hotel. We drove ourselves to Sayulita for the day. Didn't do any paid day trips, but heard good things. Kudos to RUI for the endless eco efforts: no straws, reusable cups and plates, great signage in rooms that encourages re-use of sheets and towels in order to waste less water and electricity. LOVVVVVVED the non-smoking policy!!!!!!! Only downside: every time we went to dining rooms there were dirty tables and drink service was slowwwwww. Seems like bars and restaurants were understaffed. But we would still go back and recommend the property to everyone.