Amazing Hotel

The hotel was very clean and revenovated a short time ago. It was located on beach which had lots of chairs and space for relaxing, as well as the pools. Lots of activities to do. Close to airport. We enjoyed our stay very much.

Beautiful Resort!

Riu Cancun was beautiful! We have stayed at many resorts, but this was probably the cleanest most modern one we have been to. The staff were very accommodating at the front desk as we requested to change rooms and it was no problem. The cleaning staff were always working hard..never saw any dirt. It does take a long time to get a drink at the bar usually, but the bartenders do a great job. Drinks were amazing! The only thing about the resort was that there was a lot of spring-breakers there...I  [... read more]don't know why I thought that if I booked a 5-star resort, I wouldn't have to experience the young party scene, but we did! I like to have a good time too, trust me, but I'm in my early 30s and felt really old there! other than that, it was still a great vacation! We found a quiet pool, food was Good and Oceanview wad amazing!

Amazing Resort !

Just returned form Riu Cancun, all was perfect.. modern Hotel, very clean, we had a room on 12th floor, view was amazing. located center of everything. Beach was clean and water was quite warm, just few minute walk down the beach past Riu Palace, the beach was perfect shallow, clear, sandy water.. very warm for swimming or just soaking in the sun. Who said, Cancun has rough waters? not true . No negatives on Hotel at all. Food was very good, always something happening at pool areas, something fo [... read more]r all ages. Staff was friendly and accommodating. The only thing that was kind of sketchy is that assistant Hotel Supervisor wanted to charge us $100.00 US dollars for 4 hrs extra stay in our room. We asked the front desk earlier in the morning if we can stay, we were told yes, on the first floor for $50.00 until 4pm. when we came back to check out from our room at noon and move our luggage to 1st floor until departure, all the sudden Hotel supervisor said, no rooms available, but its $100.00 if we want it, he can find us a room.. Sketchy.. we felt he was trying to rip us off, so we refused. All in all we would return to Riu Cancun, but there are so many new nice hotels around, even 3.5 stars that are very good and lot cheaper, beach is way better, just minutes away.

Excellent Resort

From the moment I arrived to the hotel the professionalism was exceptional. All of the staff were friendly, inviting and informative. The hotel is spotless and was beyond my expectations. The food was great from the a la cartes to the buffets and lunch barbecues. The bartenders were very social and had a very good understanding of how to make the numerous cocktails offered. No complaints at all!

Great resort

We have been to Mexico 10 times - mostly the Mayan Riviera - and have stayed at 3 RIU properties. We enjoyed the Riu Cancun, it was very clean, the staff was fantastic, and the resort was in a great location. The beach was beautiful, the pools were great - all overlooking the ocean - view from our ocean view room was outstanding. My only criticism is that it was not an ideal family resort & the kids club was not great.

Spectacular Resort!

This hotel was absolutely beautiful, I was taken away from the moment we arrived. The staff were extremely professional, helpful and very friendly. The rooms/grounds/lobby were ALWAYS being cleaned literally I felt like I never saw sand or dust anywhere. The hotel grounds isn't very large as it is a high rise but it was still breath taking. The hotel extends pretty far towards the water so the beach space directly behind the hotel is kind of short, however is you go over to the left side thre is [... read more] more space and beach volleyball court! The food was endless and amazing! There was such a large variety of well prepared food that everyone is bound to find something they love! The a-la-carte restaurants were very nice, I particularly enjoyed the Japanese and the Steakhouse. I will definitely be back to the Riu they are a great chain of hotels and the Riu Cancun definitely exceeded all my expectations. ** I also wanted to note that we were there during the first week of American Spring break and we noticed that the service quality had dropped slightly since the spring breakers had arrived. This is definitely warranted as it was just too crazy to keep up with everything but despite that it was still amazing how well the Staff handled the giant influx of travellers and crazy party people.

Dream vacation

Everything was perfect , peaceful and relaxing the staff was very hospitable, helpful and kind really enjoined it and special thanks from entertaining crew. I hope everybody could experience such an amazing trip.

Beautiful resort

Riu Cancun is an excellent resort I highly recommend it. The staff are very friendly and helpful the grounds are very well kept and and extremely clean, The food was amazing a lot to choose from for all tastes and great wine...can't forget the wine and drinks lol.. I totally would go back without hesitation. Loved it

Excellent services

Very good enviroment with an excellent services. we enjoed entire our stay in the resort with a beutifull view. In the time we were there the hotel almost was full, but the service was so good that me and my wife all the time had filling that we are VIP in this hotel.