Beautiful resort and overall relaxing experience!

This hotel was amazing! From the second we walked in, we were helped by the front desk. The food is delicious, especially the Japanese restaurant. Never struggled to get a lounge chair at the pool either! The hotel rooms were cleaned regularly and the mini fridges were filled with free beers and water everyday! We loved everything and would totally go back. Also, I know everyone is sketched out by the water and ice cubes, but at Iberostar, they make it from the same bottled water that they provi [... read more]de so we didn't get sick at all. Overall amazing experience. The Star Friends aka the entertainment team were unreal and so excited about all the activities and put on great shows at night. You should go here!

Iberostar Cancun kids club a disaster

As much as I liked Iberostar hotel i would not rrecommend it for family with small kids. The kids club had only one !!!! adult supervising all activities. Pool,beach etc. If one kid needed to be reunited with the parent the One adult supervised would leave the other kids ...in pool!!!!...and go to find mommy/daddy. That is a disaster waiting to happen. Other 4 star hotels ,and we have been in quite a few,have a device that is given to parents when they sign in their kids,so when the child is loo [... read more]king for mommy/daddy the device signals and parent can go and get the child. And all had more staff in kids club. All bars,restaurant ,polls etc had plenty of staff. Only kidsclub was understaffed!!!! Ican't understand why the management is so negligent about the kids safety. I would not compromise my kids safety in exchange for food and drinks. However it seems that iberostar Cancun does exactly that. Even with great food,pool,beach and room, I can not rate it 4 star.

Amazing Resort

Rooms, pool, service, Hotel, great. Front door man helped me when my phone went dead and I needed to make very important call. I asked for a cab to go and buy a new phone. He gave me his instead. I made my call and all was good. That is great service for me. Above and beyond I was so impressed by his kindness in helping me at a very important moment.

Mexico Iberostar

Went to this resort in March 2014 with two children (ages 14, 7). We had a suite room with separate living area and bedroom and very large patio. Unfortunately, very, very window off the water and so not much pleasurable time on patio. The resort was very good for kids in that there were a lot of things to do in the pool every day. Also, the food at the resort is very bland and so good for the younger person's appetite. The kids program was very good for my younger son and extends into the eveni [... read more]ng. He met a lot of other kids from other places and really enjoyed that. The hotel provided two free internet accounts which was really appreciated. The connectivity was very good. It was very hot when we were there so we had trouble staying awake past 10pm at night (so never sampled the night life and never left resort). Overall, we had a great time and I would recommend to another family looking for a hassle-free experience that the kids will definitely like (especially the younger ones).