Rooms are very tired!

This is by far the worse resort we have ever stayed in. First impressions are good except there was only ever 1 person at reception so check in is very slow. Grounds are very neat but oh the rooms are so old. The bed creaks at every turn, the mattress was lumpy and we tried 2 rooms. Dont even hope for even warm water - its lukewarm at best. 3 days we had to chase room service for towels, if you dont ask for bottles of water you dont get any. The food is ok, plenty available but drinks are watere [... read more]d down so much you could not possibly get drunk if you wanted too. The ocean is far too rough to swim in, only good for kiting. But, the entertainment - this was the best we have seen in DR and the only reason we stayed the full 7 nights

Great time with the entertainment crew

The rooms were lacking some modern conveniences such as a mini-bar but we did not spend too much time in the room. The entertainment crew worked very hard at keeping everyone entertained and engaged. Daily activities included water polo, darts, dancing classes and far too many to list... they kept us busy. The Beach is well kept and watching the kite surfing was an amazing new experience for us. The only negative about this resort was honestly the main bar when it got busy. The bar staff simply  [... read more]were unable to keep up with the demand but we thought they are trying to get reorganized after covid-19 and the lack of clean glasses slowed down the servers. The food caters to an American crowd but was very good and always lots of variety and fresh fruits and veggies. The Chef was always overseeing the food and ensuring it met high standards, we surely appreciated this. There are many activities to enjoy both on and off the resort including horse back riding and a variety of water sports, The beach always has a nice breeze which keeps people cool but makes it difficult for some activities such as snorkeling. Overall we had an excellent vacation at this resort and can not stress enough to remember the entertainers and security guards with tips and gifts from home as they do not always get remembered for the hard work and safe environment they provide in paradise.

Great place

Staff all try their best to accommodate everyone. Staff speak pretty good english. Food is fine, remember why you are down in caberate the ocean and the weather. Beach is great, take time to explore cabarete, it is safe and friendly

Decent but problematic

The food was decent and accommodations adequate. The beach is quite amazing! This is a family resort but things are pretty close, so wherever you were near the pool, there were smokers. A bit off putting. The "animación" team was engaging but they also don't seem to be treated very well by hotel management. Hiding to eat food, begging for 5 star reviews, clearly unhappy - they deserve better.

Smoothly Operated and Well Maintained

Loved staying at the Viva Tangerine in November. All of the staff spoke excellent English and responded to any incidents immediately. The resort prides itself on maintenance and was tidying up the results of slight cosmetic damage from hurricane season. All walls and pathways, grounds, etc were immaculate. This resort is flat, very level. The only time you go down stairs is to the beach, or if you are on the second or third floor. Amenities were all central, the pool was grand, clean, well maint [... read more]ained. The bar area was clean and upscale, the bar staff were clean, courteous/professional. The International buffet and snack area was very clean, it was spacious and top chef standard. The store and staff was great, the lobby staff were very helpful, all speak English and there is a $ exchange in the lobby as well. Exceeded expectations! 5 STARS!

Great, small family friendly resort!

Exactly what we expected. Great family resort with wonderful staff. Rooms and resort in general was very clean. Staff was very friendly and accommodating. Would highly recommend here as a great low key holiday!

Nice resort

Staff are very friendly and helpful. This resort is spotless , always being kept clean. Beautiful view from almost anywhere on the resort. We would return for sure ! Very close to town , nice walk on the beach into Cabaret . Short drive to Sosua or just stay and relax on the beach. Always a chair available .

Fantastic vacation

Our hotel room had some issues with hot water & water pressure in the shower. We also had a funky toilet that didn’t flush very well.. We had a problem with the shower hose & the hotel staff fixed it right away for us. The beach & pool area were amazing! The dining areas were always clean & well taken care of! There was always plenty of delicious foods to choose from, never went hungry! The entertainment was good & the staff were great! Very nice resort:)

Good Family resort

Overall a good resort rooms were a bit small beach was very nice but there were a lot of vendor's walking around tying to sell you anything you would buy food was okay but for the price the value was good. I would say 3.5 stars.

Great time!

We had a great stay at the Viva Wyndham Tangerine in Puerto Plata. The staff were kind and the animation staff were very entertaining. The hostess in the buffet Jessica was awesome ! She always made our kids feel so welcome. Hugging and giving them high fives everyday! The couple things I could complain about is that they wouldn’t give us bottles of water. 2 small bottles a day for a room with 4 people in it. There were water stations but we weren’t allowed to fill our water bottles up . [... read more]. only the little plastic cups. The beach area was amazing only you are extremely hounded by the local sellers. The water was very wavy .. the only thing u can do in it is jump the very high and strong waves .. too dangerous for kids to swim in. But beautiful to watch. Watching the kiteboarders going by we’re so fun to watch every afternoon. We had a great week with family and would go back again in a heartbeat.

Viva Wyndham Tangerine puerto plata

Loved the resort well kept and beautifully located with the large pool area providing a grand view of the ocean providing a great daily ocean breeze keeping us all comfortable. This boutique resort was very walkable and easy to navigate. Morning music around the pool a little too loud for most of us. Wearher could not have been finer Nov 22-29. Resort staff were kind and helpful. Catering quite satisfactory, wine very unsatisfactory. Unacceptable,and other alcohol undrinkable. Beer cool a [... read more]nd refreshing for beer lovers. Shows started late at 10pm we made it to some Shows, And the staff were very talented! The disco commenced even later, wasnever awake to explore my love for dancing.The long beach and pool sold me on this resort.

Viva tangerine cabarete

The resort is very beautiful... The staff are even more than beautiful and entertaining no matter what they do. I've heard from a lot of people that they weren't impressed with the food.... seems always has the same taste ...missing some flavour. For me I could not make a phone call from my room unless I went to the lobby... inconvenience? Also there was no refrigerator in the room were I was ..... most hotels provide this. foto guys are very shifty..... do not trust!! I had a great  [... read more]time nonetheless ..... thanks

Sub standard service

Staff was terrible, no smiles, never helpful, unfortunately my 9 yr old grandson got sick and the front desk staff was terrible, no compassion, no help, we wanted to call ambulance and they wouldn't let us, can't call out from hotel at all, worst service ever!! there is a dr on site who helped us but big language barrier, could hardly spoke speak English, nurse couldn't speak English at all. Our room was way to small for 3 of us, nowhere to unpack, no room to even walk around, bathroom so tin [... read more]y and moldy, tried to change rooms, offered to pay for upgrade, answer was just no, wouldn't even try, never return to this resort because of the bad customer service.

Pretty, renovated!

This has been my second trip to Dominican and I had a great time. The rooms were always kept clean and they’re renovated, as well as the beds were super comfy which I’m not used to having at resorts!! drinks are good, pool is great, beach is beautiful and has awesome waves which was fun to swim in (be careful of the undertow) the resort provides boogie boards and kayaks for free which I thought was cool. The food was good, I’ve definitely had better but I’m also a very picky eater, my bo [... read more]yfriend loved the food. My only complaint is that the entertainment at night wasnt very lively, I didn’t mind because I don’t care for it as much but I know a lot of people expect great entertainment to end their day. I would definitely like to try out the other Wyndham resorts.

Family Resort

Pros : Beautiful beach. Gardens are well maintained. Restaurants are very good. Cons: Not sure why they say superior room. It is standard. No fridge. Small bathroom. Note: the patio door locked by itself. You can stay stuck on the balcony...not fun when you are on the 3rd floor... In the evening, it is boring. No entertainment, No music, no atmosphere. The people in the lobby play games, or they look at their phones...or they drink..If you don t have a game to play it can be very boring.The [... read more] shows at the theater are not every night. The chairs at the beach are side by side...No umbrellas...

Great Vacation

The hotel was beautiful. Room was not quite as expected. I requested a lower level room due to a knee injury and ended up in a top floor room with no elevators. Unfortunately, the hotel was unable to move us to another unit. However, we were able to deal with it for the week. Food was great! Service great! Weather great! ..... For a first time traveler, it was an overall wonderful experience!

Quant resort with great staff

Resort staff were awesome. Kept us entertained for a week. Food was a good variety at the buffet. Would not recommend the international food al lacarte. Beach was nice. Lots of beach chairs for everyone. Rooms need a small update but cleaned everyday Small resort but a great time overall

The best hotel we have stayed at !

Exceptionally well managed;very clean;staff very friendly.Three a-la-carte restaurants-not needed,because the food in the open dining area is exceptional.Gained three pounds in one week!The beach is beautiful,but not good for swimming.Waves are big and there is an undertow,Pool is nice,but chairs are all claimed very early in the day.All the tours are horribly over priced.There is a clear need for reasonably priced short trips.Castilles Mundo is a must see-but 50 US was far too much!

Nice Resort and Beautiful grounds!

This was our first time at this resort. The staff was very welcoming when we arrived. If you are looking for a nice small compact resort then this is the resort for you. We were on the third floor of a nicely situated bungalow. Our room was nice but there was nothing special about it. It was sparsely furnished but clean. We didn't have a fridge which was a downer. The power went out the first night we were there and continued to go off and on through the night and through our week stay.  [... read more]When the power went out the water in our room stopped working and didn't come back on for a while after. On our last morning when we were getting ready to leave and the power went off while I was in the shower which meant that I had to walk around with shampoo in my hair for about 20 minutes till the water came back on. I called the front desk and they said there was nothing they could do about it. The grounds are beautiful, well kept and clean. The public areas were clean and the staff was very friendly. The staff was also very friendly with my children which made a very welcoming feeling. There is only 1 pool but it is fairly large. The wind was terrible during our visit so it seemed the pool always had sand in it through no fault of the staff. The resort is right on the beach and the beach is very nicely kept. Clean and lots of lounging chairs. The entertainment staff is wonderful and there is always something going on whether its games for the kids, zumba or water sports in the pool. The nightlife is good also. Not wild but adequate. The food was ok as far as Dominican food goes. There was lots of variety and I never had a hard time finding something my fussy children would eat. The a la carte places were very nice also. Overall the resort was clean, pretty and not to loud. All the people were friendly and our stay was a positive one for us and our children.

Beautiful Resort

This was my very first trip down south and it was a wonderful experience. The resort was small but made it convenient with everything so close together. Food was delicious and there was always a lot available.