Not bad but not great

The beach extremely far and full of seaweed. It’s really far from the airport so get ready for 2 hour drive. The food was good but you can book only 3 restaurants per a week stay and it’s very hard to book. The entertainment team was great in the pool and there is lots of shows in the evening. This hotel is really nice if you have kids with you as they for sure will find friends to play with. It’s a 3.5 star resort as it’s not that expensive it’s worth the price

Spacious Resort

We thoroughly enjoyed our 2 week stay at Bahía Principe Grand Coba. The staff handled our problems with broken fridge promptly. The central buffet was wonderful. We travelled to other Bahía Principe Akumul and Tulum which were close by. The small golf style buses made getting around the expansive properties easy. We did however encounter some challenges getting our transfer transportation to the resort on arrival. We recommend you look for Nexus personnel in orange when you arrive and tell the [... read more]m where you are going. They will take you to the correct area to wait for your bus. tripcentral.ca were very easy to interact with and provided tour information prior to our departure.

Amazing Resort for families

My wife and I took our kids (girl 8; boy 5) for a 7-day vacation to the Bahia Principe Grand Coba. In short, it was amazing. We loved our trip. - Food was great. We also really liked the Japanese Tepyniaki and the Indian restaurant. - Pools are huge with tons of chairs and huts (you can show up at 10am and still have shaded huts, or show up anytime and have a lounge chair but in the sun). Kids also loved the waterpark. - Beach was really cool and clean. Tons of fish swimming at your feet a [... read more]nd not too rocky compared to other Mayan Riviera resorts. - Service was excellent. - Room was very clean. - tons of wildlife which is always fun. Lots of iguanas and coaties. - Finally, the greatest thing was the Kids Club. The staff there are amazing. Kids were always looking forward to it and didn't want to leave. They rehearse during the day and put on plays in front of parents at night and its wonderful. kids did Moana, Frozen, and a talent show. A big thank you to Yuli, Ami, and Karla! Only con is the distance from the Cancun airport. About an hour and a half depending on traffic. But its well worth it for this resort. We will likely go again next year.

Good time!

Hotel was safe enjoyable clean well staffed. Travelled on my own and felt comfortable. The gym is great. Food was super tasty and lots of variety. Staff are welcoming helpful and many staff makes for great service. The beach is nice. Wish could use the space with Akumal but did find a lounge chair every day. Space to have quiet beach time and there’s space where children were playing. Beach was clean and bar staff prompt service. The shuttle to the beach was easy to catch. The pool without the c [... read more]hildren’s water park was peaceful. Wish they had live music every night that would help make the evenings/night time more fun.

Love tripcentral.ca and how they organize their site

I really appreciate 'tripcentral'. It was easy to select a trip and hotel because of how they lay out their data. I'll never use another site. We were also assigned an agent Jim O'Neill that we personally worked with. He was fantastic and guided us every step of the way and also provided us additional information. Hotel was the best experience I ever had. The food was incredible and everything else!

Great Time

The hotel is about 50 mins to 1hr 10mins from Tulum Airport. We stayed at bldg 24A and were close to lobby, a la carte and buffet restaurants. Secondary pool, no entertainment, was right beside us which we liked as quiet and relaxing and lots of chairs to choose from around the pool. The beach is a 10-15mins walk or a short golf cart ride away. Look for the white/blue chairs on beach beside the small dock. Sea floor is mostly rocky so bring watershoes, but sand on the right side of dock if look [... read more]ing toward ocean by the white/grey beach chairs. Food was great for us, but everyone has different tastes. We did the Mashua Nikkei, Le Gourmet and Mikado a la carte and they were all delicious in my opinion. Manuel at the teppanyaki show was great! Will definitely look to staying here again of visiting Mexico in future.

Beautiful resort!

This resort is beautiful maintained landscape. The pool is very clean and the staff are always there to make sure no glasses or garbage are laying around. There are always many available chairs around the pool which provide sun or shade. The only complaint that I have is that it is quite a walk to the beach. If you have small children or mobility issues you must take the trolley. If you are looking for a wide sandy beach this is not the place for you. Once in the water you better have wat [... read more]er shoes. It is rocky and uneven. Since it is almost always rough, you cannot see the bottom to look where you are stepping.

Excellent resort!

Staff is professional, food is top notch at buffet as well as at the a-la-carte restaurants. Grounds are well maintained and rooms are in good condition. Pools are clean and lots of sunchairs available. Beach is a little far away but the trolley service is very good. We knew this ahead of time as there is another resort (Akumal) between Coba and the beach.

Absolutely fantastic

This is my second time to the mayan riviera but the first time at the bahai principe coba. I found everything at this resort to be top notch from the moment I checked in. The courtesy from the resort staff added to the experience and the resort itself made my week-long stay that much more enjoyable. I would definitely return in the future. Thank you again for a wonderful time.

Good value, great place!

We had a great one-week trip. Overall, I think it was the best value all-inclusive we’ve done to date. Hotel staff was excellent! And the hotel was clean and well taken care of. Lots of great food options. The only downside was the beach was quite a distance. The beach was great and the snorkeling was great right off the beach. Lots of wildlife! Recommend downloading the app for the hotel in advance.

Can’t wait to come back

Other than the musty smell in the room,looking forward to another stay in the near future. The staff all around are an amazing group and enjoyed the interaction. Cleaning staff a room cleaners did an amazing job and the restaurant/bartending personal ALL were fantastic.

Great resort

The resort was decent, didn’t have access to the beach which was inconvenient! Also the food was not very vegetarian option friendly which was a down size because 3/4 of us were vegetarian. The entertainment was great, the overall experience was good but I wish there was more for the food options and direct access to the beach!

Very nice resort

We were there during the recent hurricane and the hotel did an amazing job both in preparations for it and the clean up afterward. Did feel there could have been a bit better communication after it. There is definitely some repairs needed throughout the resort but it was clean and you could tell they were trying. Did have an issue with ordering Gluten free pancakes but they were very good with tell me what was gf.

Incredible Resort & Air Transat Experince

From beginning to end Liz Simunic ensured our experience with Air Transat and our resort was phenomenal. I highly recommend booking with her. I’ve always gone with Sun Wing but was tired of the constant delays, flight issues, and their lack of care for clients (their booking team is great, but once you book nothing is set in stone). Liz Simunic set up everything including adding a note to our room. We never had to mention anything and they had prepared an additional daybed setup thanks t [... read more]o her notes!?? We mistakenly booked at one of the hottest times of the year and the phenomenal staff really made sure everyone was catered to. Continuous shuttles, lots of cool crisp water, clean grounds, delicious food. Entertainment staff were also incredible, fun pool exercises, dances, water polo in other pools, oh my goodness. We had a blast. Incredible bar staff. Despite how BUSY it truly was they did a phenomenal job with a smile on their face. We did the Xplor excursion which I would highly recommend if you do not struggle with walking, and haven’t had a recent surgery. It was BEAUTIFUL. The cenoté was breathtaking and it was nice to do an excursion with so many options to choose from. I did Xel Hao a decade ago and that was also a ton of fun. I’m a beach bum and personally I prefer Cuban beaches. Just bring your water shoes or you may cut your toe open! But the beach is beautiful. Thank you Liz and Air Transat team. We travelled with friends who went the Air Canada route and their flight apparently was quite cramped and uncomfortable. This hotel is HUGE. If you hate walking, lots of families, etc this can still be for you if you take their shuttles. You can also order them from your room. However, they have other Bahía Chains around that are smaller and just as gorgeous. Visit the hacienda for shopping at day and dancing at night with a wonderful dj. Hacienda is a shuttle golf cart away. No more than 5 mins. It’s complimentary of the resort. Tonnes to do on and off the resort. Hacienda and resort shopping are overpriced and for this reason I didn’t buy and trinkets to take back but to be honest it wasn’t an issue. The Mexican Airport had a fabulous array of very inexpensive bottles of fabulous tequilas. The employees were so educated in each one. They had bottles there that they only craft and sell in Mexico, can’t get ‘em anywhere else. I wouldn’t come here again (I never visit a resort twice though) but I’d recommend it.

Great for children

Rooms are okay , little old , workers in buffet are nicer and the restaurant are nice as well , pool is clean , late entertainment could be better , kids club is amazing, great for kids, foods great but some day is the same food repeat.

Huge Resort

The resort was beautiful, drinks were good, staff was good. Unfortunately it was extremely hot and the pools were warm as well as ocean. So getting relief from heat was not easy to find. Rooms Temps were set no lower then 25 for mold issues understandable. Food and drinks were great. Resort is some what of a maze and confusing to find rooms further out. So if you don't like walking alot there is little carts coming through regularly at covered bus stops. Good for touring In amd getting you to th [... read more]e beach too. Great nightly shows and events too.

Beautiful and clean resort

My stay on Bahia Principe Grand Coba was wonderful , the rooms were clean and spacious really nice, the grounds are well kept and clean the food was great there were lots of options for those on a vegetarian diet and non vegetarian diet the beach was good I highly recommend wearing a lake shoe to get into the water due to the rocks, once we got into the bathing area the water was excellent!

Bahia Principe Coba

The hotel, food and staff are great! The grounds are beautiful and the beaches are maintained and security is present. Just watch out for the exchange rates in the jewelry store ( not managed by the hotel) as they quote you in US$ but charge you in Mexican pesos. This is fine but we got charged $100 US over what they quoted. Ask for the price in pesos and do your own conversion.

Resort appears to be ‘tired’.

Lovely grounds and staff very friendly. This is the fourth time we stayed here and we notice that standards have lowered. Less staff? Rooms very comfortable and serviced well. Grounds crew kept everything neat and trim. However, Buffet dining showed less attention. Food not replenished in timely manner. Without fail, main courses, meats and vegetables were often down to last few servings and dried out. We still had a wonderful time and enjoyed the pools, grounds, and weather. Trams to transport [... read more] us to rooms often left us waiting well over the 20 minutes promised.

Bahía Príncipe Coba

We had a great trip. Great food, great rooms, great service. My only con would be whenever we needed the trams they were no where to be seen or going the wrong way. I knew the resort was big but was happy the trams were there. The other Bahias I’ve been to the trams seemed to be continuous. We had a great vacay and I would recommend just beware it is a very big resort. Also the beach was very rocky. I would wear water shoes. Pools were great and a few to choose from.