Beautiful Resort

We fell in love with this resort the moment we got off the bus. It has such a good vibe. The staff is so friendly. The lobby and lounge areas are so colourful. Then we get to our room which was better than we ever expected. His and hers closets, hammocks on balcony! and we were lucky enough to have a king size bed and a vaulted ceiling! The dinning hall was great, such a huge variety of food and plenty of places to sit. The pool was great and cleaned every morning! We did check out t [... read more]he other pool near the back of the resort but found out it was only waist deep and there wasn't a pool side bar there until late in the afternoon. The beach is unbelievable and the water is so clear. There are security guards on the beach but they are so friendly, always saying good morning or afternoon! If I had to say anything negative about the resort, there was 1 very minor thing and I found that the beach chairs were always pushed right up close together each morning and it felt a little cramped. But we usually just removed one chair from the row each morning to free things up a bit. We are going back to this resort for Christmas and New Years!

Incredible snorkelling

I had the pleasure of traveling to Roatan last week and stayed at the Henry Morgan Resort. Although the hotel is a little dated the atmosphere and the people more than compensate for it. It is very clean and any thing we needed fixed it was done right away The food was excellent but a little repetitive which I know they are working on but the best thing was the beach and the snorkelling. I have never experienced such beauty and certainly hope to do so again If your a big diver or love to [... read more] snorkel this is the place to go. Think of it as a big camping trip were you don't have to cook Cathy

Henry Morgan Resort

The resort was nice for the price paid. We enjoyed the beach and pool. The room was fine with the exception of it not being clean at check-in. The food was okay but was very repetitive. By the end of our visit we could not face another buffet of pizza, pasta, pork and potatoes. I would also like note that the house red wine was bitter and tasted terrible. The wine in the "Winery" was significantly better but was not included in our all inclusive price.

2nd time and still love it.....

Arrived on Jan.25 till Feb.5th. We knew this is still part of the rainy season so brought raincoats and we needed them. We didn't care we had fun anyways. (no snow to shovel) Problem with the rain was, they fogged with insecticide after the rain (at approx. 4-5 pm) when everyone was still enjoying the beach and pool area. Bad enough the smell and you could taste it. Would have been better to wait until the sun had set and the bar closed (6:00 pm). We stayed in the Pool Garden View rooms this [... read more] time. This is the newest section of the hotel. It was great. Modern, clean and had its own pool for that section. Only problem is the rooms had no dresser to unpack your suitcase into. Had a good amount of hangers in stead of the usual 4 or 6 for 2 people to share. No phones, but we don't have the hotel do wake up calls, so no big deal. Other issue was that they always had WIFI in the lobby, as they have in previous years and is advertised on the Transat listing of the hotel. Not any more they were requesting $15.00 dollars US a day in order to receive the password. Needless to say we used our own provider. I love Roatan and would love to see it for many years to come...but the Henry Morgan Resort seems to have gone backwards in their Enviromental practices. 2 years ago they had plastic beach glasses to drink from at the bars and real glass for wine and pop etc. at breakfast, lunch, and dinner. But for some reason they now have paper Pepsi cups at the bars and at the restaurant. Well I do not know anyone who will drink wine out of a paper cup...and the plastic ones they did use for the wine are the cheap throw away dollar store type. Do not get me wrong as all in all, we love the hotel and the people are great. Love the choices at the buffet for all the meals. Just think that some things need to be addressed to make the Hotel a better place for all to enjoy. Roatan is a Natural preserve with the best of the coral reef to enjoy. I would love to see it stay that way, instead of turning into a garbage dump.

Worst resort ever!!

Believe all the negative things you have read about this resort - they are all very true!! Rooms are not clean, no hot water, plumbing issues every day, wifi is an extra charge, wine is terrible, limited selections of drinks. The only plus we’re the staff - they pleasantly deal with complaints all day . The resort manager is not willing to address any issues - has an excuse for everything!! Makes promises to upgrade rooms which he ultimately renages on. There are so many other lovely resorts  [... read more]in Roatan - go to one of those instead of the Henry Morgan!!

Below expectations!

I now know that every negative I read about this resort was true. I was disappointed with all aspects of this resort except for the lovely, overworked service staff and of course the beach it is on. The customer service orientation seems to be to withhold and charge extra at any possible opportunity. Our treatment by the Manager left me feeling disrespected and certainly not that the guests are valued.

Excellent Diving. Mostly Good Resort

Transat The flight from Montreal to Roatan isn't that long, if you are coming from Toronto and then waiting on the plan for an hour before leaving Montreal it becomes a long flight. Those passengers with the extra 2.5 hours should be getting a meal included. Especially on our return flight which had multiple delays the total plane time was 9 hours. On the way down I made sure to buy food in the airport for the 7 hour flight, but the Roatan airport doesn't have many options and if our plane had [... read more] left on time we would not have had time to buy food due to the extreme slow pace of the transat staff. This seems to be a common theme, Transat staff are not well trained in location. Last year in Mexico the staff checking our bag and doing our boarding passes was totally distracted by personal conversations and I had to point out mistakes she had made to ensure my bag made it home. This year the Roatan Transat team seemed as though it were everyone's first day. There were about 8 staff doing bags and passes and they all seemed confused by their job. Overall=poor. Not thrilled with Transat and I am considering looking at other options for next year. Henry Morgan Resort Service + cleanliness: Overall the Resort was nice enough. The staff were polite and helpful. The service was good. The entertainment staff were great and the shows were fun, specially the Sunday night couples competition, that was hilarious. The resort was clean. It could use with some touch ups here and there, some fresh paint and things like that, which I do believe they are working on. I heard they had worked on some of the older rooms so it is likely we were in one that just hadn't been updated yet. And they were building on to the back of the resort. I really appreciated that they didn't start any construction until later in the day so people could sleep in, I am a pretty light sleeper and our rooms was near the back so it was fairly close to the work. Overall=good Waterfront: The beach was beautiful! Unfortunately the wind changed direction part way through the week and was blowing from the North-West which made the ocean rough, and the beach stirred up and dirty, the wind blew in lots of garbage and debris; however staff were doing there best to clean it up. The main pool was also nice, we never got around to checking out the newer pool at the back. There were plenty of chairs and a small lunch buffet near the beach and pool (the fried chicken was amazing!) Overall=great (despite bad luck with weather) Food: The food was the one thing about the resort I didn't like. It was the same thing every meal. I did enjoy breakfast despite it being the same as I would switch between eggs, french toast, or the donuts. Lunch and dinner however really lost their appeal early on. There were really just 2 sauce/flavors that the meat was cooked in. And they seemed to just alternate which flavor was on the pork, chicken, or fish each night. I liked that they had all 3 meats each day but in the end everything just ended up tasting the same so part way through the week you got really sick of the flavor. Same with the pasta and potatoes. There was a pasta or lasagne with the same tomato sauce every meal. Each meal either had potatoes in the same flavor or fries each meal. The deserts were also all dry and tasted the same. I think a little more variety and a little more quality would go a long way. I also got horribly sick one night, not the usual travel diarrhoea, but painful vomitting, similar to food poisoning, and having spoken to some staff and other guests it sounds as though people get sick frequently. The a la carte, which is actually open to the public was very good. If I go back I will eat out at restaurants at least a few nights. Overall=poor Activities: Unfortunately due to poor weather we didn't get to try much (island tours, zip lining, snorkelling, west end town) I did however get to scuba dive. My boyfriends got to try scuba for free, they ran free trials on Tuesday on the beach. I thought that was really great and they had a sort of mini course you could do if you liked it that would have allowed him to come on a dive with me. I signed up for a 6 dive package. The sites were excellent! No surprise Roatan is considered a top dive location. The TGI dive crew located on resort were excellent. They listened to my apprehensions (after a poor experience last year in Mexico) and did everything they could to help me get comfortable. They worked with me to help me become a better diver. They were professional, safe, and charismatic. Having to rent most of my gear ment the dives ended up being pretty expensive by the time everything was totalled up. In future I might shop around more for prices (although I think they are pretty standard across Roatan) but I would definitely recommend diving with TGI. Overall= excellent Tripcentral: Just as in the past my experience with TripC was great. Friendly and easy. Staff were knowable and gave recommendations when it came to planning my trip. Overall=excellent

Beautiful Beaches

This resort was very simple, nothing extravagant however the food was very tasty, but much like the resort very simple. The rooms were basic but clean and the staff were super friendly and very helpful. There was a small leak during one very wild storm and the maintenance crew fixed it the very next day. The beds were comfy and everything was very clean. The beach was so beautiful it was unreal and staff made this an amaizing vacation. We had a great experience.

Better than usual

We love this resort. We have stayed many places in Roatan. This was our third trip to Henry Morgan. It just keeps getting better! Its not fancy, mind you. The food is delicious beyond belief which is the main reason we go. The second is the location A+++. The staff have been there for many years and are very happy and make the stay feel like home. I would NEVER stay anywhere again in Roatan. Make sure you call Alex for a great island experience while you are here. We have spent our holidays wit [... read more]h him and his family 1-2 times per year for 15 years. 89120021 is his phone number while on the island. Almost any local will let you use their phone.

2 star at best

rooms were ok most, drinks served in dixie cups.there were no dinner plates just saucers.Food was the same most nights. power was out twice and the food by the pool was very poor, Nice beach but was crowded

Paradise

This was the most beautiful amazing wonderful trip I have been on! I cannot wait to come back! The only thing I would have to say is that english was a language rawly used. And unfortunately I do not understand other languages. Nonetheless that certainly did not change the wonderful time I had. A WEEK WAS NOT LONG ENOUGH

Not impressed

The food was terrible.Bathroom was not very clean in room. Smell of sewer everywhere.Staff couldn't speak English so very hard to deal with. Girl that checked us in was rude. Roatan itself is beautiful but I would not stay at Henry Morgan Resort again.

Henry Morgan Resort

This resort is overall pretty good. The beach is amazing and easily accessible for the Hotel. Food was good but not spectacular. Drinks need upgraded as the beer got old really fast and the juice used for mix was like Tang. Entertainment staff were rather annoying as they all ran around like kids playing all day. Entertaining themselves, not the guests. Friends were married there and there could have been more of a sense of urgency around set up of chairs etc. Wedding happened 40 minutes later t [... read more]han what was planned as a result. Island time is one thing but come on! That aside Roatan is a fantastic destination with so much to offer. I'd reccomend it to anyone.

Never again, needs major renovation

Staff at the front desk were not at all friendly.The washroom was an eyesore with mould growing in the shower, didn't appear the washroom had been cleaned from last guest, to be fair when we called front desk a maid was sent right away to clean. The grounds were pretty but some leaks from the sewers as we walked along the boardwalk from rooms to lobby was pretty foul smelling.The common areas were kept clean and tidy.Food was enjoyable with varied menus and excellent and friendly service from th [... read more]e staff in the dining area.The beach was very clean with lots of lounges in the sun and in the shade with visible security, around the pool was a perfect setting with lounges and palm trees to laze under and the pool was very clean.These are a few observations of good and bad but I would not go back there nor would I recommend Henry Morgan to anybody.

Would not stay again

Rooms were comfy and maintenance and cleaning staff were readily available and hardworking. The common areas were kept clean and organized. The resort run activities were fun and easy to participate in, if wanted. Front desk staff were helpful and friendly. However, the food left a lot to be desired. Not a lot of options and mostly the same food each day, running out of some common items (butter, bacon, cheese) at times. Food is a major part of vacationing so the resort food options were a disap [... read more]pointment. While the resort was nice enough and no major areas of concern, it also didn't leave much of an impression either. Would try a different resort if returning to area.

Good Time

The hotel was good. Relaxing, laid back vibe which we enjoyed. We got married here bringing 57 total people. We did not get a nice room and the front desk manager did not do anything to get us (my fiancé and I) a nicer room and was rather rude. It would of been nice to of had better service considering the number of people we brought here, who would otherwise would of never considered this resort. The wedding coordinator wasn't very helpful on the wedding day and did not have the ceremony setup [... read more] up and ready for our guests at the predetermined time and my guests ended up helping bring chairs and setting up! However we understand "island time" and weren't too upset. They fumigate twice a day and nobody thought it would be a good idea to hold off on our wedding day and they started spraying while we were trying to have pictures taken. The gentleman did not seem to be aware and stopped immediately upon our request and was very apologetic. Did not appear that any of the employees were informed of a wedding taking place! Lack of communication likely from the wedding corrodinator, we felt these details should of been taken care of! Otherwise we all had a great time at the resort and the remainder of the employees were all very happy and pleasure to deal with. The bartenders always smiling and friendly as well as housekeeping. I woud go back, just wouldn't plan an event here! The beach is amazing!

Henry Morgan resort

the beach was beautiful with amazing snorkelling a short swim away. The resort itself is a little older but well maintained with clean rooms , friendly staff accessible bars, good food, great seating areas in the sun or shade. The pool is great for kids.

Beautiful beach

I thought the beach and service was excellent how ever the building was kinda out dated and in need of some work. Wish they had a swim up bar. Overall had a great experience and enjoyed my week. Thank you!

OK Resort

The Resort is Rustic, old, needs updating. Having said that, the grounds were beautiful, the rooms and the hotel in general was very clean. The staff were very friendly. Bar closes too early. Entertainment was middle of the road................ The worst part I have to say is the food. I was very disappointed in the food, the same food almost every night, or different versions of the same food.

Roatan; Henry Morgan Resort

Roatan Honduras is a great place to visit. The Island has hills and great beaches and reefs. I stayed at the Henry Morgan resort whish is an ok place but getting a little dated. he staff was wonderful and the service was good. It is geared more towards the family set and if you are looking for a party spot this one does not do well in this category. All in is was just ok but not great.